---
schema_version: "1"
id: b2713d3f5498e5df1c9570dbb8cb7687b8db9f840be822cab54d177f7df54c44
title: Get Started with Industry API
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/industries-integrations/comms/guides/get_started_industry_API.md
canonical_url: https://developer.salesforce.com/docs/industries/communications/guide/get_started_industry_API.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 8d840996c253fe87063ac44f7936fea31af24b997c980c6ec3795be20fd7cc2b
products:
  - Communications Cloud TM Forum API
  - Industries Integrations
---
# Get Started with Industry API

Use TM Forum Industry APIs to integrate external systems with Communications Cloud. Complete these steps before you call a specific TMF API.

1. Choose the APIs you need. Confirm TM Forum certification, specification version, and whether the API runs in the managed package, on the Salesforce platform, or both.
2. Enable access. Accept the terms of use, authorize the client, configure data restriction and sharing, and import TMFOpenAPI static resources for managed-package APIs.
3. Call the API. Build the request URL. For OmniStudio-based APIs, disable unused optional fields to improve performance.
4. Extend the API when your business requires custom mappings, validations, or lifecycle hooks. Start with the extensibility framework, then open the Extensibility topic under the API you are customizing.

## Available APIs

The following TM Forum Industry APIs can be used to integrate with Communications Cloud:

- [TMF620 v4 Product Catalog API](https://developer.salesforce.com/docs/industries/communications/guide/TMF620/TMF620.md)
- [TMF621 v5 Trouble Ticket API](https://developer.salesforce.com/docs/industries/communications/guide/TMF621/TMF621v5.md)
- [TMF622 v4 Product Ordering API](https://developer.salesforce.com/docs/industries/communications/guide/TMF622/TMF622.md)
- [TMF622 v5 Product Ordering API](https://developer.salesforce.com/docs/industries/communications/guide/TMF622/TMF622v5.md)
- [TMF629 v4 Customer Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF629/TMF629.md)
- [TMF632 v5 Party Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF632/TMF632.md)
- [TMF637 v4 Product Inventory Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF637/TMF637.md)
- [TMF648 v4 Customer Quote Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF648/TMF648.md)
- [TMF651 v4 Agreement Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF651/TMF651.md)
- [TMF666 v5 Account Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF666/TMF666.md)
- [TMF667 v4 Document Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF667/TMF667.md)
- [TMF671 v4 Promotion Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF671/TMF671.md)
- [TMF679 v5 Product Offering Qualification Management API](https://developer.salesforce.com/docs/industries/communications/guide/TMF679/TMF679.md)

See [TM Forum Conformance and Availability](https://developer.salesforce.com/docs/industries/communications/guide/TMF_compliance.md), [Industry API Version](https://developer.salesforce.com/docs/industries/communications/guide/industry_api_version.md), and [Deployment Availability of TMF Inbound APIs](https://developer.salesforce.com/docs/industries/communications/guide/inbound_deployment_availability.md).

## Access Methods

For the Spring'26 and Summer'26 releases, inbound APIs can be accessed using either of the following methods.

- **Mule Gateway:** Access APIs through standard MuleSoft endpoints. For sample URLs, payloads, and parameter descriptions, see [Reference](https://developer.salesforce.com/docs/industries/communications/references/rn_comms?meta=Summary) section for details on MuleSoft endpoints.
- **Direct Access:** Bypass Mule Gateway using Connect/Apex REST endpoints.
  - See [Use Cases](https://developer.salesforce.com/docs/industries/communications/guide/TMFAPI_Usecases.html) section for sample URLs and payloads.
  - See [Resource Mappings](https://developer.salesforce.com/docs/industries/communications/guide/resource_mappings.html) section for parameter descriptions.

**important:** Starting from the Winter ’27 release, only the Direct Access option will be supported. The MuleSoft gateway option will be deprecated, and customers must update their integrations to use the Connect/Apex REST endpoints for continued access to the inbound APIs.

## Data Center Locations

The Communications Cloud TM Forum API (Industry API / Inbound APIs) are available globally.

- US East
- EU

More data centers will be made available in the future releases.

## Next Steps

- [Accept Terms and Enable Access](https://developer.salesforce.com/docs/industries/communications/guide/consent_industryAPI.md)
- [Call the API](https://developer.salesforce.com/docs/industries/communications/guide/call_the_api.md)
- [Extensibility for TMF APIs](https://developer.salesforce.com/docs/industries/communications/guide/Extensibility/introduction_ext.md)