---
schema_version: "1"
id: 5b4efaabffd90b79a16a1ea0947b099ce25fddb60c0ac0beeeeec871f847aec6
title: EscalationAction
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/genai/agentforce-mobile-sdk/references/ios/escalation-action-ios.md
canonical_url: https://developer.salesforce.com/docs/ai/agentforce-mobile-sdk/references/agentforce-mobile-sdk/escalation-action-ios.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 4f0a196e68cd8a91bee2532e7c34f3aea66137ef293fb62a4fb1489396cb2f33
products:
  - Agentforce Mobile SDK
  - Agentforce and Einstein Generative AI
---
# EscalationAction

## Overview

Actions that can be performed on escalation status. An enumeration that defines the available actions for handling escalation scenarios in conversations.

## Declaration

```swift
enum EscalationAction
```

## Properties

| Property        | Type  | Description                                    |
| --------------- | ----- | ---------------------------------------------- |
| _No properties_ | _N/A_ | Enumeration cases define the available actions |

## Methods

| Method                     | Signature            | Description                                                                                                                          |
| -------------------------- | -------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| _Enumeration Cases_        | `case cancel`        | Cancel the escalation action                                                                                                         |
| _Enumeration Cases_        | `case refresh`       | Refresh the escalation status                                                                                                        |
| _Inherited from Equatable_ | _Equality operators_ | Inherits equality comparison methods. See [Equatable (_Apple Developer_)](https://developer.apple.com/documentation/Swift/Equatable) |