# developer Data Model Gallery (diagrams) - Full Documentation # Academic Operations Data Model Entities and relationships for managing your institution's academic offerings. ![Data model diagram for Academic Operations](https://developer.salesforce.com/media/academic-operations-060126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c661ff85-8b11-486f-a6b9-69e3f930d857) ## Entities/Objects Included Academic Credential, Academic Review Request, Academic Session, Academic Term, Academic Term Enrollment, Academic Term Enrollment Policy Rule Log, Academic Term Policy Rule, Academic Term Registration Timeline, Academic Year, Action Plan Template Assignment, Action Plan Template Domain, Business Operations Process, Case, Complex Case Management Domain, Contact, Course Credit Transfer Application, Course Offering, Course Offering Participant, Course Offering Participant Activity Grade, Course Offering Participant Result, Course Offering Rubric Criterion, Course Offering Schedule, Educational Characteristic, Educational Characteristic Assignment, Educational Characteristic Requirement, Educational Characteristic Requirement Relationship, Educational Characteristic Type, Expression Set, External Learning, Learner Path, Learner Pathway, Learner Pathway Item, Learner Pathway Learning, Learner Program, Learner Program Plan, Learner Program Requirement, Learner Program Requirement Progress, Learning Achievement, Learning Course, Learning Equivalency, Learning Foundation Item, Learning Outcome Item, Learning Pathway Academic Achievement Mapping, Learning Pathway Template, Learning Pathway Template Item, Learning Pathway Template Program Plan, Learning Program, Learning Program Requirement, Person Account, Regulation, Regulation Clause, Regulation Clause Version, Regulation Version, Regulation Version Clause Version, Regulatory Authority, Regulatory Code, Regulatory Code Violation, Regulatory Code Violation Regulation Clause Version, Scheduler Domain ## More Info - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Account Data Model Entities and relationships for managing accounts in Consumer Goods, including Account Receivable, Customer Relationship, KPI Set, and other key objects. ![Data model diagram for Account](https://developer.salesforce.com/media/account-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/32b9fa7f-cbad-4f13-9a33-9ac43b8eb0b1) ## Entities/Objects Included Account, Account Receivable, Contact, Customer Extension, Customer Manager, Customer Org Unit, Customer Relationship, Customer Sales Data, Customer Template, Customer Trade Org Hierarchy, Customer Visit Setting, Flatten Account Hierarchy, KPI Set, Operating Hours, Org Unit, Sales Organization, Sub Account, User, Visit Template, Week Day Share Profile ## More Info - [Key Objects in Consumer Goods Data Model](https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_cg_cloud_data_model_key_objects.htm&type=5) - [Customer Master Data and Related Key Objects](https://help.salesforce.com/s/articleView?id=ind.cg_reference_admin_customer_and_related_key_objects.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Account Management Data Model Entities and relationships for managing healthcare provider and organization accounts, profiles, and related details. ![Data model diagram for Account Management](https://developer.salesforce.com/media/life-sciences-account-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3fae5986-c6e6-4bef-bdb5-58e6d1177be7) ## Entities/Objects Included Account, Business License, Business License Product, Care Specialty, Contact, Contact Point Address, Contact Point Best Contact Time, Contact Point Email, Contact Point Phone, Contact Point Social, Formulary, Formulary Item, Group, Group Member, Healthcare Provider, Healthcare Provider NPI, Healthcare Provider Specialty, Life Science Marketable Product, Object Territory Association, Party Publication, Product2, Provider Account Product Information, Provider Account Territory Information, Provider Account Territory Summary, Provider Account User Group Info, Provider Affiliation, Provider Affiliation Product, Provider Organization, Territory2, User, User Additional Info, User Territory Association ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Account Manager Target Data Model Entities and relationships for creating organizational targets, allocating them to team members, and distributing targets by products and accounts. ![Data model diagram for Account Manager Target](https://developer.salesforce.com/media/mfgr-cloud-account-manager-target-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4bbd3466-e5e4-4ada-aa83-0c7aefdc88f5) ## Entities/Objects Included Account, Account Manager, Account Manager Target, Account Manager Target Distribution, Period, Periodic Target Distribution, Price Book, Price Book Entry, Product, User ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Accruals Engine Data Model Entities and relationships for calculating accrued debt from rebate programs, loyalty programs, and promotions claims using the Data 360-based accrual engine. ![Data model diagram for Accruals Engine](https://developer.salesforce.com/media/accruals-engine-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/2098d7f5-3d78-4592-baae-ced66818aef1) ## Entities/Objects Included Claim, Claim Anchor, Claim Meta, Day Input, Input, Input Anchor, Input Meta, Output, Output Meta, Period, Rule, Rule Meta, Tier ## More Info - [Accrual Engine](https://help.salesforce.com/s/articleView?id=ind.cg_admin_accruals_engine.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Action Plan Framework Data Model Entities and relationships involved with Action Plan Setup and Execution – for capturing and automating repeatable tasks into reusable task templates. ![Data model diagram for Action Plan Framework](https://developer.salesforce.com/media/industries-action-plan-framework-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/eb070d7e-e5aa-40fe-a646-1327276edfb1) ## Entities/Objects Included Action Plan, Action Plan Item, Action Plan Item Dependency, Action Plan Template, Action Plan Template Item, Action Plan Template Item Assessment Indicator, Action Plan Template Item Dependency, Action Plan Template Item Value, Action Plan Template Version, Assessment Indicator Definition, Assessment Task, Document Checklist Item, Event, Generic Visit Task, Item Record, Record Action, Recurrence Schedule, Target Record, Task ## More Info - [Action Plans](https://help.salesforce.com/s/articleView?id=ind.fsc_action_plans.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Activity Plans Data Model Entities and relationships for defining, reviewing, and tracking employee activity plans, goals, and progress. ![Data model diagram for Activity Plans](https://developer.salesforce.com/media/life-sciences-activity-plans-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0891806c-140c-4232-ab97-53ed8461357c) ## Entities/Objects Included Account, Activity Plan, Activity Plan Territory, Life Science Marketable Product, Product, Provider Activity Goal, Provider Activity Goal Measure, Provider Activity Goal Measure Product, Provider Activity Measure Type, Provider Activity Plan Adjustment, Territory, Time Period ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Advanced Account Forecast Data Model Entities and relationships for storing information about complex, comprehensive forecasts for your entire book of business. ![Data model diagram for Advanced Account Forecast](https://developer.salesforce.com/media/mfgr-cloud-advanced-acct-forecasting-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/296fe06b-58e7-4505-bbd3-84eb7af1257a) ## Entities/Objects Included Account, Advanced Account Forecast Adjustment Period, Advanced Account Forecast Dimension, Advanced Account Forecast Dimension Source, Advanced Account Forecast Fact, Advanced Account Forecast Fact Adjustment, Advanced Account Forecast Formula, Advanced Account Forecast Measure Definition, Advanced Account Forecast Period, Advanced Account Forecast Period Group, Advanced Account Forecast Set, Advanced Account Forecast Set Partner, Advanced Account Forecast Set Use, AdvancedAccount Forecast Dimension, AdvancedAccount ForecastFact, Custom Forecast Fact, Forecast Fact, Period, Product, Profile ## More Info - [Manufacturing Data Model](https://lucid.app/lucidchart/b56ea175-a515-4afc-96c5-1f93faf1a81d/edit?viewport_loc=-327%2C-94%2C2120%2C1525%2CX_ooR1kL3~41&invitationId=inv_d96b391c-5655-4668-a9fa-76347a9aebe1) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Advanced Therapy Management Data Model The entities and relationships utilized in Health and the Salesforce Scheduler functionality for advanced therapy management. ![Data model diagram for Advanced Therapy Management](https://developer.salesforce.com/media/health-cloud-advanced-therapy-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0ccbdfe3-d01b-4886-8741-9f41bee6cccb) ## Entities/Objects Included Advanced Therapy Field Optionality Override, Care Program, Care Program Enrollee, Care Program Enrollee Work Order, Care Program Enrollee Work Order Step, Custody Chain Entry, Custody Item, Custody Verification Type Override, Holiday, Operating Hours, Operating Hours Holiday, Service Appointment, Service Appointment Group, Service Resource, Service Territory, Service Territory Member, Service Territory Relationship, Service Territory Work Type, Shift, Shift Work Topic, Team, Team Member, Work Procedure, Work Procedure Step, Work Type, Work Type Extension, Work Type Step, Work Type Step Lead Time Override, WorkType Service Territory Scheduling Priority ## More Info - [Advanced Therapy Management](https://help.salesforce.com/s/articleView?id=ind.admin_advanced_therapy_management_overview.htm&type=5) - [Advanced Therapy Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_advanced_therapy_management_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Adverse Events Data Model Entities and relationships used to manage and document any unfavorable signs, symptoms, or diseases that occur in participants during a research study. ![Data model diagram for Adverse Events](https://developer.salesforce.com/media/life-sciences-adverse-events-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6e87e918-784a-4798-b5f8-88a743255d00) ## Entities/Objects Included Account, Adverse Event Action, Adverse Event Cause, Adverse Event Contributing Factor, Adverse Event Entry, Adverse Event Outcome, Adverse Event Party, Adverse Event Resulting Effect, Adverse Event Supporting Info, Care Program Enrollee, Care Program Site, Clinical Encounter, Code Set, Code Set Bundle, Healthcare Facility, Healthcare Provider, Research Study ## More Info - [Adverse Events](https://developer.salesforce.com/docs/atlas.en-us.254.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/lsc_adverse_event.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Advertising Campaign Opportunity Data Model Entities and relationships that represent an advertisement campaign opportunity. ![Data model diagram for Advertising Campaign Opportunity](https://developer.salesforce.com/media/media-cloud-advertising-campaign-opportunity-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f845f6d4-cc5b-4aff-ba55-5c9d544ff23b) ## Entities/Objects Included Ad Opportunity, Ad Opportunity Product, Opportunity ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Advertising Campaign Order Data Model Entities and relationships for representing an advertisement campaign order, its ad placements, and placement configurations. ![Data model diagram for Advertising Campaign Order](https://developer.salesforce.com/media/media-cloud-advertising-campaign-order-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f845f6d4-cc5b-4aff-ba55-5c9d544ff23b) ## Entities/Objects Included Ad Order Item, Ad Order Item Ad Space Spec, Ad Order Item Creative Size Type, Ad Order Item Delivery Frequency, Ad Order Item Delivery Schedule, Ad Order Line Haitus, Ad Order Line Target Expression, Ad Order Line Target Value, Order ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Advertising Inventory Management Data Model Entities and relationships for pitching, reserving, releasing, and canceling advertising inventory slots. ![Data model diagram for Advertising Inventory Management](https://developer.salesforce.com/media/media-cloud-advertising-inventory-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/592ae54e-af95-449b-9dfb-390e4938b468) ## Entities/Objects Included Ad Space, Ad Space Capacity, Ad Space Capacity Allocation, Location, Unit of Measure ## More Info - [Advertising Inventory Management](https://help.salesforce.com/s/articleView?id=ind.media_ad_inventory_management.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Agent Console Data Model Entities and relationships that equip service reps with a 360-degree view of customers, including usage statistics, interaction history, and tools to help respond quickly and minimize resolution times. ![Data model diagram for Agent Console](https://developer.salesforce.com/media/e-u-agent-console-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a6491a98-9f77-4697-b8c4-706f15754366) ## Entities/Objects Included Account Account Relationship, Account Billing Account, Account-Contact Relationship, Address, Associated Location, Balance Adjustment Request, Billing Account, Billing Account Contact, Case, Case Related Subject, Contact, Contract, Customer Account, Energy Service Agreement, Energy Service Agreement Item, Location, Product, Service Point ## More Info - [Agent Console](https://help.salesforce.com/s/articleView?id=ind.ene_agent_console.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # AgentExchange Go-To-Market Data Model Entities and relationships for transacting via AgentExchange Go-To-Market. ![Data model diagram for AgentExchange Go-To-Market](https://developer.salesforce.com/media/platform-agentexchange-go-to-market-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/86c85563-e32c-4f98-8f97-1249b033d871) ## Entities/Objects Included Account, Channel Order App Customer, Channel Order App Partner Contract Terms, Channel Order App Partner Product Catalog, Opportunity, Order Transaction, Order Transaction Link, Partner Channel Contract Term, Partner Customer, Partner Invoice, Partner Offer, Partner Offer Item, Partner Order, Partner Order Item, Partner Package, Partner Package Version, Partner Payout, Partner Permission Set License, Partner Product Catalog, Partner Product License, Partner Provisionable Product, Partner Subscriber Offer, Partner Subscriber Offer Item, Partner Tenant, Partner Tenant Package, Partner Tenant Package License, Partner Tenant Permission Set License, Provisioning Attempt, Provisioning Error, Provisioning Request ## More Info - [AgentExchange Go-To-Market Customers](https://developer.salesforce.com/docs/atlas.en-us.packagingGuide.meta/packagingGuide/partner_marketplace_customers.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # App Alerts Data Model Entities and relationships for delivering and managing system, admin, and external alerts requiring user action. ![Data model diagram for App Alerts](https://developer.salesforce.com/media/life-sciences-app-alerts-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/22d3769f-0d29-4569-8844-033d0bf9c631) ## Entities/Objects Included App Alert, App Alert Territory, App Alert User Response, Record Alert, Territory2, User ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Application & Authorization Data Model Logical groupings (application, constituent, authorization) of entities and relationships involved in processing applications for licenses and permits. ![Data model diagram for Application & Authorization](https://developer.salesforce.com/media/pss-application-authorization-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/d6110253-d258-4235-8dd9-21743872b496) ## Entities/Objects Included Account, Action Plan, Address, Application Record Type Config, Asset, Associated Location, Authorization (License or Permit), Authorization Application Asset, Authorization Application Place, Authorization Location Access Schedule, Business Application, Business Profile, Case, Contact, Course Offering, Document Checklist Item, Draft Application, Examination, Individual Application, Location, Person Education, Person Examination, Polygon, Training Course, Training Course Participant ## More Info - [Configure Regulatory Authorizations in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_configure_license_authorization.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Appointment Scheduling Data Model The Service Appointment object and other entities and relationships involved in streamlining and managing the scheduling of appointments at educational institutions. ![Data model diagram for Appointment Scheduling](https://developer.salesforce.com/media/appointment-scheduling-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/467b8178-2ca7-48b9-8583-448d68aa6872) ## Entities/Objects Included Account, Actionable List Member Invitation, Appointment Assignment Policy, Appointment Category, Appointment Invitation, Appointment Invitee, Appointment Schedule Aggr, Appointment Schedule Log, Appointment Scheduling Policy, Appointment Topic Timeslot, Assigned Resource, Asset, Case, Case Record Type, Case Team Member, Case Team Template, Case Team Template Record, Engagement Channel Type, Engagement Channel-Work Type, Event, Holiday, Lead/Contact, Location, Operating Hours, Opportunities, Resource Absence, Resource Preference, Service Appointment, Service Appointment Attendee, Service Resource, Service Resource Skill, Service Territory, Service Territory Member, Service Territory Work Type, Shift, Shift Engagement Channel, Shift Work Topic, Skill, Skill Requirement, Success Team, Time Slot, User, Video Call, Video Call Participant, Waitlist, Waitlist Participant, Waitlist Service Resource, Waitlist Work Type, Work Type, Work Type Group, Work Type Group Member, Work Type Group Role ## More Info - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Asset Management Data Model Entities and relationships for managing assets in the communications industry. ![Data model diagram for Asset Management](https://developer.salesforce.com/media/comms-cloud-asset-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/12e5bf3c-c41d-498e-b2e5-655985aeddf6) ## Entities/Objects Included Account, Applied Discount, Applied Promotion, Applied Promotion Affected Asset, Applied Promotion or Discount, Asset, Asset Attribute Value, Asset Price Adjustment, Asset Relationship, Atomic Product Specification, Attribute Definition (Characteristic), Billing Account, Bundled Product Offering, Bundled Product Offering Option, Business Account, Composite Product Specification, Composite Product Specification Component, Consumer Account, Contract, Customer Account, Instantiated Product Bundle, Instantiated Product Component, Offering / Specification, Other Asset, Place, Product Offering, Product Specification, Resource, Service Account, Service Location (Site), Service User / Subscriber, Simple Product Offering, Subscription ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Asset Management Data Model Entities and relationships that manage an agency's physical and digital assets to improve accountability, compliance, and service delivery. ![Data model diagram for Public Sector Asset Management](https://developer.salesforce.com/media/pss-asset-management-052926.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/479e6268-6600-4685-b02a-cbd14b7ac8e0) ## Entities/Objects Included Asset, Asset Account Participant, Asset Attributes, Asset Contact Participant, Asset Milestone, Asset Relationship, Asset Title, Asset Title Party, Asset Warranty, Attribute Definition, Benefit Assignment, Benefit Assignment Asset, Custody Item, Maintenance Asset, Maintenance Plan ## More Info - [Public Sector Asset Management](https://help.salesforce.com/s/articleView?id=ind.psc_asset_management_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Attendance Data Model Entities and relationships used to manage attendance policies, signals, and outcomes. ![Data model diagram for Attendance](https://developer.salesforce.com/media/education-attendance-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/46e76406-b975-4827-888a-c9c8bd18d733) ## Entities/Objects Included Attendance Entry, Attendance Policy, Attendance Policy Source Type, Attendance Recording, Attendance Source Data, Attendance Source Type, Code Set, Contact, Course Offering, Learning, Learning Course, Learning Program ## More Info - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) - [Education Cloud Documentation](https://developer.salesforce.com/developer-centers/education-cloud) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Automotive - [Automotive Overview](https://developer.salesforce.com/docs/platform/data-models/guide/automotive-cloud/automotive-cloud-overview.md) - [Vehicle and Asset Appraisals](https://developer.salesforce.com/docs/platform/data-models/guide/automotive-cloud/vehicle-and-asset-appraisals.md) # Automotive Overview Data Model Entities and relationships used to manage information on vehicles, assets, warranties, suppliers, opportunities, and product transfers for automotive OEMs and dealers. ![Data model diagram for Automotive Overview](https://developer.salesforce.com/media/automotive-cloud-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/e68a16c6-7082-493e-b05a-5e01b53c3fe3) ## Entities/Objects Included Account, Asset, Asset Account Participant, Asset Contact Participant, Asset Milestone, Asset Relationship, Asset Warranty, Business Brand, Business Profile, Contact, Internal Organization Unit, Lead, Lead Line Item, Lead Preferred Seller, Location, Opportunity Preferred Seller, Party Relationship Group, Product, Product Attribute, Product Attribute Set, Product Attribute Set Item, Product Attribute Set Product, Product Catalog, Product Category, Product Category Product, Product Category Media, Product Item, Product Item Transaction, Product Media, Product Quantity Rule, Product Related Component, Product Related Material, Product Request, Product Request Line Item, Product Transfer, Product Transfer State, Product Warranty Term, Purchase Quantity Rule, Serialized Product, Serialized Product Transaction, Supplier, Vehicle, Vehicle Definition, Warranty Term, Web Store, Web Store Catalog ## More Info - [Automotive Data Model](https://help.salesforce.com/s/articleView?id=ind.auto_data_model.htm&type=5) - [Automotive Standard Objects | Automotive Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.automotive_cloud.meta/automotive_cloud/automotive_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # B2B Ad Sales Data Model Entities (including Ad Space and Media Channel) and relationships for managing business-to-business advertising operations with Media. ![Data model diagram for B2B Ad Sales](https://developer.salesforce.com/media/media-cloud-b2b-ad-sales-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/cb457a41-f307-44c4-a012-11c8a763f609) ## Entities/Objects Included Account, Ad Agency Advertiser, Ad Buy Server Account, Ad Contract, Ad Creative Size Type, Ad Demographic Code, Ad Opportunity Other, Ad Order, Ad Order Item, Ad Order Item Creative Size Type, Ad Order Item Print Issue, Ad Order Line, Ad Order Line Hiatus, Ad Order Line Print Issue, Ad Order Line Units Split, Ad Page Layout Type, Ad Product, Ad Product Default Target Category, Ad Product Target Category, Ad Quote, Ad Quote Line, Ad Quote Line Creative Size Type, Ad Quote Line Print Issue, Ad Quote Line Units Split, Ad Quote Line Ad Target, Ad Quote Linear Metrics, Ad Server, Ad Server Account, Ad Server User, Ad Space, Ad Space Availability Dimension Set, Ad Space Creative Size Type, Ad Space Group, Ad Space Group Member, Ad Space Specification Pricing Model, Ad Target Category, Ad Target Category Segment,Contract, Contract Line Item, Digital, Linear Radio, Linear TV, Media Channel, Media Content Title, Media Print Issue, Opportunity, Other, Price Book, Price Book Entry, Print, Product, Product Category, Quote, Sales Order, Sales Order Product, Served Ad, User ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # B2B Commerce / D2C Commerce Cart Data Model Entities and relationships for creating B2B and D2C stores, including checkout and payment functionalities. ![Data model diagram for B2B Commerce / D2C Commerce Cart](https://developer.salesforce.com/media/b2b-commerce-d2c-commerce-cart-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/71a8cf15-7a5b-4907-8efd-15d712072400) ## Entities/Objects Included Account, Cart, Cart Adjustment, Cart Adjustment Basis, Cart Adjustment Group, Cart Checkout Session, Cart Delivery Group, Cart Item, Cart Item Price Adjustment, Cart Tax, Cart Validation Output, Order, Order Delivery Method, Payment Group, Payment Method, Product, Promotion, Store, User ## More Info - [Salesforce B2B Commerce and D2C Commerce](https://help.salesforce.com/s/articleView?id=commerce.comm_intro.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # B2B Commerce/D2C Commerce Search Data Model Entities and relationships for creating B2B and D2C store search functionality across Commerce features. ![Data model diagram for B2B Commerce/D2C Commerce Search](https://developer.salesforce.com/media/b2b-commerce-d2c-commerce-search-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/fa6a06d3-4e21-4567-8ac5-002bbd1b5487) ## Entities/Objects Included Boost Bury Rule, Buyer, Buyer Account, Commerce Search Doc Changelist, Commerce Search Index Info, Commerce Search Index Log, Commerce Search Index Payload, Commerce Search Sorting Rule, Commerce Translation Event, Entitlement, Locale, Managed Content Channel, Pricebook, Product, Product Attribute, Product Catalog, Product Category Product, Rule Condition, Search Provider Index, Web Store, Web Store Search Attribute Settings, Web Store Search Product Settings ## More Info - [Salesforce B2B Commerce and D2C Commerce](https://help.salesforce.com/s/articleView?id=commerce.comm_intro.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Benefit Management Data Model Entities and relationships for managing applications, assessments, enrollments, and benefit disbursements for participants in assistance programs. ![Data model diagram for Benefit Management](https://developer.salesforce.com/media/pss-benefit-management-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a652e84d-afcd-4ba0-8889-d9027aee7b0f) ## Entities/Objects Included Account, Account Contact Relation, Applicant, Applicant Applicant Relation, Application Form, Assessment, Asset, Benefit, Benefit Assignment, Benefit Assignment Adjustment, Benefit Assignment Asset, Benefit Assignment Benefit Item Code, Benefit Disbursement, Benefit Disbursement Adjustment, Benefit Item Code, Benefit Provider Searchable Field, Benefit Schedule, Benefit Schedule Assignment, Benefit Session, Benefit Speciality, Benefit Type, Business Account, Business License Application, Care Plan, Care Speciality, Case, Case Participant, Claim, Claim Participant, Contact, Contact Point Address, Contact Profile, Digital Signature, Document Checklist Item, Goal Assignment, Goal Definition, Individual, Individual Application, Party Expense, Party Financial Asset, Party Income, Party Profile, Party Profile Address, Party Relationship Group, Person Account, Person Disability, Person Education, Person Employment, Preliminary Application Reference, Program, Program Enrollment, Provider Product Authorization, Public Application Participant, Unit of Measure ## More Info - [Benefit Management in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_benefit_assistance.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Billing: Accounting Data Model Entities and relationships to record and manage financial transactions related to Invoices, Payments, and Credit Memos, including journal entries that are connected to general ledger accounts, ensuring proper accounting and audit trails for payments and invoices. ![Data model diagram for Billing Accounting](https://developer.salesforce.com/media/revenue-cloud-billing-accounting-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/fa858220-0c54-4ecc-b880-9f6090898ea5) ## Entities/Objects Included Accounting Period, Credit, Credit Memo, Credit Memo Invoice Application, Credit Memo Line, Credit Memo Line Invoice Line, Credit Memo Line Tax, Debit, Debit Memo, Debit Memo Line, General Ledger Account, General Ledger Account Assignment Rule, General Ledger Account Period Summary, General Ledger Journal Entry Rule, Invoice, Invoice Line, Invoice Line Tax, Legal Entity, Legal Entity Accounting Period, Payment, Payment Line Invoice, Payment Line Invoice Line, Record, Reference, Refund, Refund Line Payment, Transaction, Transaction Journal ## More Info - [Revenue Management](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Billing: Debit Memo Data Model Entities and relationships involved with financial transaction debit memos for proper accounting and audit trails for payments and invoices. ![Data model diagram for Billing Debit Memo](https://developer.salesforce.com/media/revenue-cloud-billing-debit-memo-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6cb09589-678c-4b90-8883-df3968637312) ## Entities/Objects Included Account, Asset, Contract, Credit Memo, Credit Memo Line, Debit Memo, Debit Memo Address, Debit Memo Line, Debit Memo Line Tax, Invoice Line, Legal Entity, Legal Entity Accounting Period, Product 2, Refund, Tax Treatment ## More Info - [Revenue Management](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Billing: Forecast Data Model Entities and relationships for estimating upcoming invoice charges before invoices are created, so you can review projected charges and discuss expected billing with customers. ![Data model diagram for Billing Forecast](https://developer.salesforce.com/media/revenue-cloud-billing-forecast-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a8a4c00b-33be-431a-a7f4-6cf6c900c840) ## Entities/Objects Included Account, Asset, Billing Account, Billing Arrangement, Billing Forecast, Billing Schedule, Billing Schedule Group, Debit Memo Line, Invoice Batch Run, Legal Entity, Legal Entity Accounting Period, Order, Order Item, Order Item Adjustment Line Item, Order Item Detail, Order Item Summary, Order Summary, Payment Term, Product, Quote, Quote Line Detail, Quote Line Item ## More Info - [Billing Forecast](https://help.salesforce.com/s/articleView?id=ind.billing_forecast.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Billing: Invoice Data Model Entities & relationships for configuring billing criteria, payment periods, and payment due dates for generating invoices. ![Data model diagram for Billing Invoice](https://developer.salesforce.com/media/revenue-cloud-billing-invoice-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c4931657-9d19-4d4f-b733-3016c7f55dbd) ## Entities/Objects Included Account, Account Billing Account, Asset, Billing Account, Billing Arrangement, Billing Arrangement Line, Billing Batch Scheduler, Billing Milestone Plan, Billing Milestone Plan Item, Billing Period Item, Billing Policy, Billing Schedule, Billing Schedule Group, Billing Treatment, Billing Treatment Item, Billing Treatment Item Type, Billing Treatment Selection, Bsg Relationship, Contact, Email Template, Invoice, Invoice Address Group, Invoice Batch Draft To Posted Run, Invoice Batch Run, Invoice Line, Invoice Line Relationship, Invoice Line Tax, Legal Entity, Legal Entity Accounting Period, Order Item, Payment Schedule, Payment Term, Payment Term Item, Product, Product Relationship Type, Proration Policy, Revenue Transaction Error Log, Saved Payment Method, Sequence Policy, Tax Treatment, Treatment Item Billing Type, Unit Of Measure, Usage Resource, User ## More Info - [Revenue Management](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Billing: Payments Data Model Entities and relationships to track and manage customer payments, ensuring proper application to Invoices and monitoring the payment status. ![Data model diagram for Billing Payments](https://developer.salesforce.com/media/revenue-cloud-payments-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/dd5fa43c-a4ee-4585-93d8-f2692f5e7d52) ## Entities/Objects Included Account, Billing Batch Filter Criteria, Billing Batch Scheduler, Collection Plan, Collection Plan Item, Credit Memo, Credit Memo Line Refund, Credit Memo Refund, Invoice, Invoice Batch Run, Invoice Batch Run Criteria, Invoice Line, Payment, Payment Advice Invoice Reconciliation, Payment Advice Reconciliation, Payment Authorization, Payment Authorization Adjustment, Payment Batch Run, Payment Batch Run Criteria, Payment Gateway, Payment Gateway Log, Payment Gateway Provider, Payment Group, Payment Line Invoice, Payment Line Invoice Line, Payment Method, Payment Provider Payment Method Type, Payment Retry Rule, Payment Retry Rule Set, Payment Schedule, Payment Schedule Distribution Method, Payment Schedule Item, Payment Schedule Policy, Payment Schedule Treatment, Payment Schedule Treatment Detail, Refund, Refund Line Payment, Saved Payment Method ## More Info - [Revenue Management](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Branch Management Data Model Entities and relationships used for tracking the work output of branches, employees, and customer segments. ![Data model diagram for Branch Management](https://developer.salesforce.com/media/fsc-branch-mgmt-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/808917eb-aa63-42e3-8fef-102bc328439d) ## Entities/Objects Included Account (Customer), Account (Partner), Account Team Member, Banker, Branch Unit, Branch Unit Business Member, Branch Unit Customer, Branch Unit Related Record, Contact, Lead, Location, Operating Hours, Related Record Assoc Criteria, User ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Business Client Engagement Data Model Entities and relationships used for supporting enagement including applications, identity verification and party screening. ![Data model diagram for Business Client Engagement](https://developer.salesforce.com/media/fsc-business-client-engagement-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/61cce5b8-0b26-484a-a809-74370d2039fe) ## Entities/Objects Included Account, Applicant, Application Form, Application Form Product, Assessment Response, Assessments, Contact, Flow Orchestration Instance, Flow Orchestration Instance Related Obj., Identity Document, Lead, Opportunity, Party Identity Verification, Party Identity Verification Step, Party Profile, Party Profile Address, Party Risk Profile, Party Screening Step, Party Screening Summary, Process Exception, Product2 ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Business Customer Data Model Objects and relationships related to business customer contracts, assets, subscriptions, accounts, and other entities. ![Data model diagram for Business Customer](https://developer.salesforce.com/media/business-customer-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/2d98a2df-20d9-41be-b1e6-599c769f8aa4) ## Entities/Objects Included Account, Account Account Relationship, Account Contact Relationship, Account Pricing, Account-level Pricing, Asset, Asset Attribute Value, Asset Relationship, Asset-level Pricing, Attribute Definition (Characteristic), Billing Account, Business Account, Business Solution or Plan, Consumer Account, Contract, Contract-level Pricing, Customer Saved Payment Method, Option or Feature, Party, Person, Place, Premises, Premises Unit, Service Account (Location), Site or Subscriber Service, Sold Leased or Deployed Equipment, Subscriber / Service User, Subscription ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Business Relationship Plan Data Model Entities and relationships used for supporting enagement including applications, identity verification and party screening. ![Data model diagram for Business Relationship Plan](https://developer.salesforce.com/media/fsc-business-relationship-plan-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3c8756d4-e2d6-4aa0-8199-e4f0e0b00996) ## Entities/Objects Included Account, Account Plan, Account Plan Objective, Account Plan Objective Category, Account Plan Objective Measure, Account Plan Objective Measure Relation, Action Plan, Campaign, Case, Contact, Financial Deal, Interaction, Interaction Summary, Opportunity ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Care Program Management Data Model The Care Program object and its relationship with entities representing care program enrollees, goals, eligibility, campaigns, and team members. ![Data model diagram for Care Program Management](https://developer.salesforce.com/media/health-cloud-care-program-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f2ccf61a-c9a6-4799-937a-29abb172d75f) ## Entities/Objects Included Account, Business Account (Sponsor), Care Program, Care Program Enrollee, Care Program Enrollee Product, Care Program Eligibility Rule, Care Program Enrollment Card, Care Program Goal, Care Program Plan Template, Care Program Product, Care Program Provider, Care Program Team Member, Campaign, Enrollment Eligibility Criteria, Lead, Person Account (Member), Product, Service Appointment, Survey Invitation, Survey Subject, Task, User, Work Type ## More Info - [Care Program Management](https://help.salesforce.com/s/articleView?id=ind.landing_care_programs.htm&type=5) - [Care Program Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_care_program_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Case Data Model The Case object, which represents a customer issue or problem, and its relationships with Account, Account Contact, and (indirectly) Individual objects. ![Data model diagram for Case](https://developer.salesforce.com/media/case-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c030312a-2be9-48f6-b2b8-c3da3b8a50ec) ## Entities/Objects Included Account, Account Contact, Case, Individual ## More Info - [Case Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_case_data_model.htm&type=5) - [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Channel Partner Inventory Tracking Data Model Entities and relationships allowing original equipment manufacturers (OEMs) to get visibility into partner inventory. ![Data model diagram for Channel Partner Inventory Tracking](https://developer.salesforce.com/media/mfgr-cloud-channel-partner-inventory-tracking-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/18a427ec-721d-44fb-b099-9bfa02ee2246/edit?viewport_loc=4076%2C-463%2C2962%2C1306%2COCeGZ~Agv3EU&invitationId=inv_a5185de4-c522-4995-9789-67a487be3b64) ## Entities/Objects Included Account, Journal, Location, Partner Unsold Inventory, Partner Unsold Inventory Ledger, Product ## More Info - [Channel Partner Inventory Tracking](https://help.salesforce.com/s/articleView?id=release-notes.rn_chrm_inventory_parent.htm&release=256&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Claims Data Model Entities and relationships involved in managing healthcare claims processing, including claim submission, adjudication, and payment workflows. ![Data model diagram for Claims](https://developer.salesforce.com/media/health-cloud-claims-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/57ea7127-2bf3-4d89-aa5e-f2f0b20756ac) ## Entities/Objects Included Business Account (Payer), Business Account (Purchaser), Business Account (Purchaser Group), Care PreAuth, Care PreAuth Item, Claim Diagnosis, Claim Diagnosis Procedure, Claim Header, Claim Line, Claim Provider, Coverage Benefit, Coverage Benefit Item, Healthcare Provider, Member Plan (Member Coverage), Person Account (Member), Plan Benefit, Plan Benefit Item, Purchaser Plan ## More Info - [Claims Management](https://help.salesforce.com/s/articleView?id=ind.landing_claims_management.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Clean Energy Program Management & New Connections Entities and relationships for tracking and managing the applications, contractors, usage impacts, benefits & incentives, action plans, and outcomes of clean energy programs. ![Data model diagram for Clean Energy Program Management & New Connections](https://developer.salesforce.com/media/e-u-clean-energy-program-mgmt-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b55ece55-187f-49cd-9f2a-98f880005681) ## Entities/Objects Included Account, Action Plan, Action Plan Item, Action Plan Template, Action Plan Template Item, Action Plan Template Item Assessment Indicator, Action Plan Template Item Value, Action Plan Template Version, Application Form Template, Assessment Indicator Definition, Assessment Task, Attribute Definition, Attribute Picklist Value, Authorization Application Place, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Type, Budget, Budget Category, Budget Category Value, Budget Period, Business License, Contact, Impact Strategy, Impact Strategy Assignment, Indicator Assignment, Indicator Definition, Indicator Performance Period, Indicator Result, Individual Application, Individual Application Item, Individual Application Item Attribute, Inspection Assessment Indicator, Location, Outcome, Outcome Activity, Preliminary Application Reference, Product2, Program, Program Application Form Template, Program Enrollment, Program Product, Time Period, Usage Impact Factor, Usage Impact Group, Usage Impact Group Factor, Usage Impact Group Program Measure, Usage Impact Group Version, Work Report, Work Report Error, Work Report Line Item ## More Info - [Energy & Utilities](https://help.salesforce.com/s/articleView?id=ind.energy_energyutilities_cloud_258980.htm&type=5) - [Clean Energy Program Management](https://help.salesforce.com/s/articleView?id=ind.energy_Clean_Energy_Programs_Overview.htm&type=5) - [Energy and Utilities Standard Objects | Energy and Utilities Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.eu_developer_guide.meta/eu_developer_guide/eu_objects_overview.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Commerce - [B2B Commerce / D2C Commerce Cart](https://developer.salesforce.com/docs/platform/data-models/guide/commerce-cloud/b2b-commerce-d2c-commerce-cart.md) - [B2B Commerce/D2C Commerce Search](https://developer.salesforce.com/docs/platform/data-models/guide/commerce-cloud/b2b-commerce-d2c-commerce-search.md) - [Promotions](https://developer.salesforce.com/docs/platform/data-models/guide/commerce-cloud/promotions.md) # Commercial Configuration Data Model Entities and relationships for storing and applying commercial engagement configuration settings across users and profiles. ![Data model diagram for Commercial Configuration](https://developer.salesforce.com/media/life-sciences-commercial-configuration-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/25398396-3fc9-48bc-a601-c7ea2181e26b) ## Entities/Objects Included Life Science Metadata Assignment, Life Science Metadata Category, Life Science Metadata Field Value, Life Science Metadata Record, Profile, User ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Communications - [Asset Management](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/asset-management.md) - [Business Customer](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/business-customer.md) - [CPQ Rules Management](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/cpq-rules-management.md) - [Context Discounts](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/context-discounts.md) - [Enterprise Quoting](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/enterprise-quoting.md) - [Product & Catalog Management](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/product-catalog-management.md) - [Product Pricing](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/product-pricing.md) - [Sales Order Overview](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/sales-order-overview.md) - [Service Level Objective for Network Assets](https://developer.salesforce.com/docs/platform/data-models/guide/communications-cloud/service-level-objective-for-network-assets.md) # Complaint Management Data Model Entities and relationships used for handling customer complaints in Financial Services. ![Data model diagram for Complaint Management](https://developer.salesforce.com/media/fsc-complaint-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/fbd4fc9b-d35e-4447-b2ff-b897dd9f8f34) ## Entities/Objects Included Account, Case, Case Participant, Contact, Public Complaint ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Compliant Data Sharing Data Model Entities and relationships that help businesses meet regularatory and policy requirements by allowing them to define specific data sharing rules, and providing collaboration capabilities. ![Data model diagram for Compliant Data Sharing](https://developer.salesforce.com/media/industries-compliant-data-sharing-042826.png) [PNG](https://developer.salesforce.com/media/industries-compliant-data-sharing-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/d8ba3b11-ef51-4c39-b2bb-e1bd8e56daa2) ## Entities/Objects Included Account, Account Participant, Opportunity, Opportunity Participant, Participant Role, User ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Consent Management Data Model Entities and relationships used for capturing, managing, and tracking customer consent. ![Data model diagram for Consent Management](https://developer.salesforce.com/media/fsc-consent-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/1875f615-e073-4d5e-8cb7-93a7b77a9d5f) ## Entities/Objects Included Authorizable Form Request Record, Authorization Form, Authorization Form Consent, Authorization Form Data Use, Authorization Form Text, Content Document, Content Version, Data Use Legal Basis, Data Use Purpose, Digital Signature, Info Authorization Request, Info Authorization Request Form, Multiparty Info Authorization Request ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Consent Management Data Model Entities and relationships for capturing and managing healthcare provider consent and communication preferences. ![Data model diagram for Consent Management](https://developer.salesforce.com/media/life-sciences-consent-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/aaa9c242-bf2a-46b3-8733-0886b2731dbd) ## Entities/Objects Included Account, Communication Subscription, Communication Subscription Channel Type, Communication Subscription Consent, Communication Subscription Consent Compliance Snapshot, Consent Giver, Contact, Contact Point Address, Contact Point Email, Contact Point Phone, Contact Point Social, Data Use Purpose, Digital Signature, Engagement Channel Type, Individual, Life Science Marketable Product, Product2, User ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Consumer Goods - [Accruals Engine](https://developer.salesforce.com/docs/platform/data-models/guide/consumer-goods-cloud/accruals-engine.md) - [Account](https://developer.salesforce.com/docs/platform/data-models/guide/consumer-goods-cloud/account.md) - [Orders](https://developer.salesforce.com/docs/platform/data-models/guide/consumer-goods-cloud/orders.md) - [Retail Execution](https://developer.salesforce.com/docs/platform/data-models/guide/consumer-goods-cloud/retail-execution.md) - [Retail Execution Platform](https://developer.salesforce.com/docs/platform/data-models/guide/consumer-goods-cloud/retail-execution-platform.md) - [Route, Tour, and Warehouse](https://developer.salesforce.com/docs/platform/data-models/guide/consumer-goods-cloud/route-tour-and-warehouse.md) # Context Discounts Data Model Concepts for Discount, Discount Applies To, and Discounted Pricing, as well as entities and relationships included in price adjustments and applying promotions. ![Data model diagram for Context Discounts](https://developer.salesforce.com/media/context-discounts-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/adb5cb6f-e326-4123-ab07-a20bdda605b3) ## Entities/Objects Included Account Discount Template, Applied Discount Price Adjustment, Approved (Active) Discount, Approved Account Discount Applies To, Approved Account Discounted Pricing, Base Price List, Catalog, Category, Child Price List, Contract, Contract Discount, Contract Discount Applies To, Contract Discounted Pricing, Contract Version, Customer Account, Discount Applies To, Discount Template, Discount Template Pricing, Line Item, Line Item Price or Adjustment, Opportunity, Opportunity/Quote/Order Applied Discount, Order, Order Discount Template, Other Price List Entry, Other Price or Adjustment, Price Book Entry, Price List, Price List Entry, Pricing Element, Pricing Variable, Product Offering, Product Specification, Proposed Discount, Proposed Discounted Pricing, Quote, Time Plan, Time Policy ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Contractor Portal Data Model Entities and relationships for managing contractor portal applications, enrollments, and work reports. ![Data model diagram for Contractor Portal](https://developer.salesforce.com/media/contractor-portal-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0d3e296b-f2ee-469f-8a2e-a7bc1fa417f5) ## Entities/Objects Included Account, Account Contact Relationship, Application Form Template, Business License, Contact, Individual Application, Individual Application Item, Product2, Program, Program Enrollment, Program Product, Work Report, Work Report Error, Work Report Line Item ## More Info - [Contractor Portal](https://help.salesforce.com/s/articleView?id=ind.energy_Contractor_Portal.htm&type=5) - [Energy and Utilities Standard Objects | Energy and Utilities Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.eu_developer_guide.meta/eu_developer_guide/eu_objects_overview.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Core Data Model Core entities and relationships for Field Service and Operations including work orders, service appointments, resources, territories, and scheduling. ![Data model diagram for Field Service and Operations Core](https://developer.salesforce.com/media/field-service-core-data-model-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/81a4eb90-5dfa-44b1-8162-2c91a8995e2e) ## Entities/Objects Included Account, Assigned Resource, Asset, Case, Contact, Entitlement, Operating Hours, Parent Record, Resource Absence, Resource Preference, Service Appointment, Service Contract, Service Crew, Service Crew Member, Service Resource, Service Resource Capacity, Service Resource Preference, Service Resource Skill, Service Territory, Service Territory Location, Service Territory Member, Shift, Skill, Skill Requirement, Skill Type, Time Slot, User, Work Order, Work Order Line Item, Work Type ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Corporate Relations Data Model Entities and relationships for managing institutional partnerships, partner activities, and related student outcomes. ![Data model diagram for Corporate Relations](https://developer.salesforce.com/media/edu-cloud-corporate-relations-050126.png) [PNG](https://developer.salesforce.com/media/edu-cloud-corporate-relations-050126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/d76d5742-f641-4d96-804a-147f18031682) ## Entities/Objects Included Account, Contact, Contract, Indicator Assignment, Indicator Result, Involvement Group Member, Learning Program, Outcome, Outcome Activity, Partnership Agreement, Partnership Person Placement, Person Employment, Program ## More Info - [Corporate Relations](https://help.salesforce.com/s/articleView?id=sfdo.ec_corporate_relations.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Coverage Requirement Discovery Data Model Entities and relationships involved with Coverage Requirement Discovery for Payers support payer organizations in efficiently and accurately managing coverage requirement discovery requests through automated, FHIR-aligned clinical decision support workflows. ![Data model diagram for Coverage Requirement Discovery](https://developer.salesforce.com/media/health-cloud-coverage-requirement-discovery-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a77d9ba6-03ad-40ac-bd3e-261bfd5f14dd) ## Entities/Objects Included Code Set, Code Set Bundle, OmniProcess, Questionnaire, Service Information Related, Service Information Request, Service Information Request Detail, Service Information Response, Service Information Response Action, Service Information Response Coverage, Service Information Response Coverage Detail, Service Information Response Override Option, Service Information Response Resource URL, Service Information Response Suggestion ## More Info - [Coverage Requirement Discovery for Payers](https://help.salesforce.com/s/articleView?id=ind.hc_admin_utilization_mgmt_crd_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # CPQ Rules Management Data Model Entities and relationships involved in managing configure, price, and quote (CPQ) rules in Communications. ![Data model diagram for CPQ Rules Management](https://developer.salesforce.com/media/cpq-rules-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a6d4b38a-cf4a-4ef8-8d13-616904a2a994) ## Entities/Objects Included Advanced Rule, Configuration Action, Context Action, Context Rule, Context Scope, Eligibility/Availability Action, Object Rule, Price List, Pricing Action, Pricing Element, Product/Promotion/Price List/etc., Vlocity Context Dimension, Vlocity Context Mapping, Vlocity Context Mapping Argument, Vlocity Entity Filter, Vlocity Entity Filter Condition, Vlocity Entity Filter Condition Argument, Vlocity Entity Filter Member, Vlocity Function, Vlocity Function Argument, Vlocity Rule (and Ruleset), Vlocity Rule Action, Vlocity Rule Assignment, Vlocity Rule Filter, Vlocity Rule Variable ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Credit Memo Data Model Entities and relationships to adjust invoices through credit amounts for returns, overcharges, or other billing discrepancies. Credit Memos are linked to Invoices to reduce amounts owed or to apply as future payment credits, ensuring proper adjustments to customer balances. ![Data model diagram for Credit Memo](https://developer.salesforce.com/media/revenue-cloud-credit-memo-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/16fcedf0-2376-4256-ad33-ed6783dd4c66) ## Entities/Objects Included Account, Credit Memo, Credit Memo Address Group, Credit Memo Invoice Application, Credit Memo Line, Credit Memo Line Invoice Line, Credit Memo Line Tax, Invoice, Invoice Line, Legal Entity, Sequence Policy ## More Info - [Revenue Management](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Customer Entities and relationships used for understanding the financial services customer. ![Data model diagram for Customer](https://developer.salesforce.com/media/fsc-customer-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/cf180e4e-e236-47e1-b015-0e3f2b578f00) ## Entities/Objects Included Account, Account Account Relationship, Account Contact Relationship, Contact, Contact Point, Contact Point Address, Contact Point Email, Contact Point Phone, Contact Relationship, Individual, Lead, Party, Party Relationship Group, Party Role Relationship, User ## More Info - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Customer 360 on Core Data Model Entities and relationships needed for cloud-based energy and utilities marketing, sales, and service in both competitive and regulated markets. ![Data model diagram for Customer 360 on Core](https://developer.salesforce.com/media/e-u-customer-360-on-core-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/feca48c8-a7c9-47d8-aee7-8d5da701781b) ## Entities/Objects Included Account, Account Account Relationship, Account Billing Account, Account Contact Relationship, Address, Balance Adjustment Request, Billing Account, Billing Account Contact, Contact, Contract, Energy Service Agreement, Energy Service Agreement Item, Location, Product, Service Point, User ## More Info - [Energy & Utilities Data Model](https://help.salesforce.com/s/articleView?id=ind.energy_energyutilities_cloud_data_model_351148.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Customer and Ad Server Data Model Entities and relationships to associate advertisers and agencies to their external ad servers. ![Data model diagram for Customer and Ad Server](https://developer.salesforce.com/media/media-cloud-customer-and-ad-server-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7a8cd245-42c4-4103-9eb8-b2d041e6ea03) ## Entities/Objects Included Account, Account Account Relationship, Ad Server, Ad Server Account, Ad Server Account Contact, Ad Server User, Contact, Party Role Relationship ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Customer Model Data Model Entities and relationships for the persons, accounts, services, and locations associated with energy and utilities customers. ![Data model diagram for Customer Model](https://developer.salesforce.com/media/e-u-customer-model-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/e1fd3f83-e5c0-49cc-8e4a-6a6f5b748d4b) ## Entities/Objects Included Account, Account Contact Relationship, Asset, Asset Relationship, Billing Account, Business Account, Consumer Account, Consumption, Contract, Meter, Meter Reading, Party, Party Relationship, Person, Place, Product, Saved Payment Method, Service Account, Service Point ## More Info - [Energy & Utilities](https://help.salesforce.com/s/articleView?id=ind.energy_energyutilities_cloud_258980.htm&type=5) - [Energy and Utilities Standard Objects | Energy and Utilities Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.eu_developer_guide.meta/eu_developer_guide/eu_objects_overview.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Customer Model Overview Contact Point and Party conceptual entities, with other entities and relationships related to customers, accounts, and leads. ![Data model diagram for Customer](https://developer.salesforce.com/media/platform-customer-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/35d163e5-ac23-43cc-b67d-d3afd63b7ed1) ## Entities/Objects Included Account, Account Contact Relationship, Account Relationship, Contact, Contact Point Address, Contact Point Email, Contact Point Phone, Individual, Lead, User ## More Info - [Platform](https://help.salesforce.com/s/products/platform) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Data 360 - [Case](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/case.md) - [Data 360 Overview](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/data-cloud-overview.md) - [Email Engagement](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/email-engagement.md) - [Engagement Overview](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/engagement.md) - [Financial Services Overview](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/data-cloud-financial-services-overview.md) - [Generative AI Audit & Feedback](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/generative-ai-audit-feedback-dmos.md) - [Google Analytics](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/data-cloud-google-analytics.md) - [Healthcare Provider Relationship Management](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/data-cloud-healthcare-provider-relationship-management.md) - [Party Overview](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/party-overview.md) - [Privacy Overview](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/privacy-overview.md) - [Product](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/product.md) - [Public Sector Tax & Revenue Management](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/data-360-public-sector-tax-revenue-management.md) - [Sales Order](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/sales-order.md) - [Student Financial Aid Inquiry](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/data-360-student-financial-aid-inquiry.md) - [Vehicle Charger & Telematics](https://developer.salesforce.com/docs/platform/data-models/guide/data-cloud/data-cloud-vehicle-charger-telematics.md) # Data 360 Overview Data Model An overview of the most common Data 360 objects and their relationships with key conceptual entities (Who, Contact Point, Privacy Content, Engagement, and Product). Also shows a sample of the many subject areas supported in the Data 360 data model including Sales, Service, Commerce and Loyalty. ![Data model diagram for Data 360 Overview](https://developer.salesforce.com/media/data-cloud-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7378c084-3c91-4771-a46d-03544b3f9c2e) ## Entities/Objects Included Account, Account Contact, Authorization Form Consent, Bundle Product, Case, Communication Subscription Consent, Contact Point Address, Contact Point App, Contact Point Consent, Contact Point Email, Contact Point Phone, Device, Device Application Engagement, Engagement Channel Type Consent, Goods Product, Individual, Lead, Loyalty Benefit, Loyalty Program, Loyalty Program Member, Loyalty Tier, Loyalty Tier Benefit, Market Segment, Master Product, Member Benefit, Party Consent, Product Browse Engagement, Product Order Engagement, Sales Order, Sales Order Product, Shopping Cart Engagement, Software App, Unified Individual, Unified Link Individual ## More Info - [Customer 360 Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_c360datamodel.htm&type=5) - [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Data Change Requests Data Model Entities and relationships for validating, configuring, and synchronizing data changes across objects, fields, profiles, and record types. ![Data model diagram for Data Change Requests](https://developer.salesforce.com/media/life-sciences-data-change-requests-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/2eee1ab7-1877-4a1c-a21f-848a8171e158) ## Entities/Objects Included Life Science Data Change Definition, Life Science Data Change Definition Managed Field, Life Science Data Change Definition Record Type, Life Science Data Change Persona Definition, Life Science Data Change Request, Profile, Record Type ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Digital Lending Data Model Entities and relationships used for supporting end-to-end lending lifecycle across retail loan products and channels in a unified lending platform. ![Data model diagram for Digital Lending](https://developer.salesforce.com/media/fsc-digital-lending-073126.png) [PNG](https://developer.salesforce.com/media/fsc-digital-lending-073126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4744d7a4-e848-4730-abb6-c33798de001c) ## Entities/Objects Included Applicant, Application Action Item, Application Form, Application Form Evaluation, Application Form Participant, Application Form Product (Top Level with MD), Application Form Product Collateral, Application Form Product Deviation, Application Form Product Fee, Application Form Product Participant, Application Form Product Proposal, Application Form Product Proposal Attribute, Application Form Seller Item, Application Form Term, Appraisal, Appraisal Adjustment, Appraisal Item, Appraisal Item Provider Valuation, Business Account, Contact, Deviation, Financial Account, Financial Account Balance, Financial Account Party Financial Asset, Group, Household, Index Rate, Information Verification, Insurance Policy, Insurance Policy Asset, Party Credit Profile, Party Credit Profile Alert, Party Credit Profile Financial Account, Party Credit Profile Financial Account Activity, Party Credit Profile Inquiry, Party Expense, Party Financial Asset, Party Financial Asset Additional Owner, Party Financial Asset Lien, Party Financial Asset Relationship, Party Financial Asset Term, Party Financial Liab Additional Borrower, Party Financial Liability, Party Fund Source, Party Identity Verification, Party Income, Party Profile, Party Profile Address, Party Profile Participant, Party Profile Risk, Party Screening Summary, Payment Mandate, Person Account, Person Employment, Product Fee, Product List Rate, Product2, Program, Program Product, Term, Term Related Object, User ## More Info - [Set Up and Manage Digital Lending](https://help.salesforce.com/s/articleView?id=ind.fsc_lending_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Discovery Framework Data Model Entities and relationships to collect and validate customer information in compliance with company policies. ![Data model diagram for Discovery Framework](https://developer.salesforce.com/media/industries-discovery-framework-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/35a32089-4159-4e67-bcab-c5e606f773b5) ## Entities/Objects Included Account, Assessment, Assessment Envelope, Assessment Envelope Item, Assessment Question Version, Assessment Question Response, Assessment Question Set, Assignment, Case, Contact, Digital Signature, Omni Process, Omni Process Assessment Quesion Version, Omni Process Element, Signature ## More Info - [Discovery Framework](https://help.salesforce.com/s/articleView?id=ind.fsc_discovery_framework_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Disease Surveillance Data Model Entities and relationships that help track and manage disease data and public health activities, including centralizing patient information and streamlining health monitoring for timely, informed decision making gained by viewing disease-related data. ![Data model diagram for Disease Surveillance](https://developer.salesforce.com/media/health-cloud-disease-surveillance-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/966395a1-fb04-4bac-a698-6f4f2f177b59) ## Entities/Objects Included Account, Address, Care Observation, Care Plan, Case, Case Participant, Clinical Data Model, Clinical Encounter, Clinical Service Request, Clinical Service Request Detail, Code Set, Code Set Bundle, Contact, Contact Encounter, Contact Encounter Participant, Contact Point Address, Diagnostic Summary, Diagnostic Summary Detail, Disease Definition, Disease Definition Condition, Disease Definition Criteria, Disease Investigation, Disease Investigation Case, Disease Outbreak, Healthcare Facility, Healthcare Provider, Health Condition, Location, Medication, Medication Administration, Medication Administration Detail, Medication Request, Other existing entities related to patient, Patient Medical Procedure, Problem Definition, Problem Definition Relationship, Specimen, Unit of Measure, User, Visit ## More Info - [Disease Surveillance](https://help.salesforce.com/s/articleView?id=ind.hc_admin_disease_surveillance.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Document Matrix Data Model Entities and relationships that define common required document types to associate a new document checklist item with a document type. ![Data model diagram for Document Matrix](https://developer.salesforce.com/media/fsc-document-matrix-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6ffb2305-16a6-4bfa-843f-df5cfeb5d3f4) ## Entities/Objects Included Document Category, Document Category Document Type, Document Checklist Item, Document Decision Requirement, Document Type ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Documentation Templates and Rules Data Model Entities and relationships involved with Documentation Templates and Rules for Payers support payer organizations in efficiently and accurately sharing documentation requirements with providers by automating the delivery, completion, and return of FHIR-aligned questionnaires as part of the prior authorization process. ![Data model diagram for Documentation Templates and Rules](https://developer.salesforce.com/media/health-cloud-documentation-templates-and-rules-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/deb4213a-5ca9-42d9-8003-5ad813844e29) ## Entities/Objects Included Code Set, Code Set Bundle, OmniProcess, Service Information Related Questionnaire, Service Information Request, Service Information Request Detail (AssertionId), Service Information Request Operation, Service Information Request Operation Outcome, Service Information Response, Service Information Response Action, Service Information Response Coverage, Service Information Response Coverage Detail, Service Information Response Override Option, Service Information Response Resource URL, Service Information Response Suggestion ## More Info - [Documentation Templates and Rules for Payers](https://help.salesforce.com/s/articleView?id=ind.hc_admin_utilization_mgmt_dtr_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Dynamic Revenue Orchestrator (DRO): Design Time Data Model Entities and relationships that help the execution of the fulfillment process for sales transactions using the Dynamic Revenue Orchestrator. ![Data model diagram for DRO Design Time](https://developer.salesforce.com/media/revenue-cloud-dro-design-time-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/10038540-5cf6-41b0-897d-9cf5b89e3370) ## Entities/Objects Included Attribute Definition, Custom Fulfillment Scope Config, Flow Definition, Fulfillment Fallout Rule, Fulfillment Step Definition, Fulfillment Step Definition Group, Fulfillment Step Dependency Definition, Fulfillment Step Jeopardy Rule, Fulfillment Task Assignment Rule, Fulfillment Workspace, Fulfillment Workspace Item, Integration Definition, Orchestration Plan Context Mapping, Product Classification, Product Component Group, Product Decomposition Enrichment Rule, Product Decomposition Enrichment Variable Mapping, Product Fulfillment Decomposition Rule, Product Fulfillment Scenario, Product Interface, Product Related Component, Product Related Product, Product Relationship Type, Product2, Queue, Rule Set, User, Value Transformation, Value Transformation Group ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Dynamic Revenue Orchestrator (DRO): Fulfillment Data Model Entities and relationships that help design the sales transaction fulfillment process using the Dynamic Revenue Orchestrator. ![Data model diagram for DRO Fulfillment](https://developer.salesforce.com/media/revenue-cloud-dro-fulfillment-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/39f46f87-faa6-4d3e-b3da-42a2aebee06e) ## Entities/Objects Included Account, Asset, Attribute Definition, Attribute Picklist Value, Flow Definition, Fulfillment Asset, Fulfillment Line Attribute, Fulfillment Line Relationship, Fulfillment Line Source Rel, Fulfillment Order, Fulfillment Order Line Item, Fulfillment Plan, Fulfillment Step, Fulfillment Step Dependency, Fulfillment Step Orchestration, Fulfillment Step Source, Fulfillment Transaction, Fulfillment Transaction Item, Integration Definition, Omni Process, Order Action, Order Item, Order Item Detail, Order Item Group, Order Item Relationship, Order Item Type, Order Status Codes, Pricebook Entry, Product Relationship Type, Product2, Queue, Revenue Transaction Error Log, Rule Set, Sales Order, Sales Transaction, User. ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # EDA + K12 (Managed Package) Data Model Entities and relationships of the community-driven EDA, supporting the K-12 student journey. ![Data model diagram for EDA + K12 (Managed Package)](https://developer.salesforce.com/media/eda-k12-managed-package-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0f79353e-10db-4355-8ed5-fe854cbede75) ## Entities/Objects Included Academic Certification, Account, Address, Affiliation, Affiliation Mappings, Application, Attendance Event, Attribute, Behavior Involvement, Behavior Response, Case, Contact, Contact Language, Course, Course Connection, Course Offering, Course Offering Schedule, Credential, Education History, Error, Facility, Grade Enrollment, Hierarchy Settings, Language, Lead, Opportunity, Opportunity Contact Role, Plan Requirement, Program Enrollment, Program Plan, Relationship, Relationship Auto-Create, Relationship Lookup, Term, Term Grade, Test, Test Score, Time Block, Trigger Handler ## More Info - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Education - [Academic Operations](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/academic-operations.md) - [Appointment Scheduling](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/appointment-scheduling.md) - [Attendance](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/attendance.md) - [Corporate Relations](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/corporate-relations.md) - [Education Data Architecture (EDA) + K12 (Managed Package)](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/eda-k12-managed-package.md) - [Education Data Architecture (EDA) (Managed Package)](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/education-data-architecture-managed-package.md) - [Recruitment and Admissions](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/recruitment-and-admissions.md) - [Student Financials](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/student-financials.md) - [Student Success](https://developer.salesforce.com/docs/platform/data-models/guide/education-cloud/student-success.md) # Education Data Architecture (Managed Package) Data Model Entities and relationships of the EDA, a community-driven data architecture that supports the entire K-20 student journey for educational institutions. ![Data model diagram for Education Data Architecture (Managed Package)](https://developer.salesforce.com/media/education-data-architecture-managed-package-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/cb31537b-c5bb-4ec0-9099-4dff731596ed) ## Entities/Objects Included Academic Certification, Account, Address, Affiliation, Affiliation Mappings, Application, Attendance Event, Attribute, Behavior Involvement, Behavior Response, Case, Contact, Contact Language, Course, Course Connection, Course Offering, Course Offering Schedule, Credential, Education History, Error, Facility, Hierarchy Settings, Language, Lead, Opportunity, Opportunity Contact Role, Plan Requirement, Program Enrollment, Program Plan, Relationship, Relationship Auto-Create, Relationship Lookup, Team Grade, Term, Test, Test Score, Time Block, Trigger Handler ## More Info - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Email Engagement Data Model Conceptual entities and relationships involved in personalizing, tracking and managing marketing efforts using email engagement methods and their resulting data. ![Data model diagram for Email Engagement](https://developer.salesforce.com/media/data-cloud-email-engagement-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/1d71d0d9-8919-4eaa-977e-970b4f1c3c3c) ## Entities/Objects Included Account Contact, Bulk Email Message, Business Process, Business Process Step, Campaign, Channel Engagement, Contact Point, Contact Point Email, Conversation, Digital Content, Email Engagement, Email Engagement Frequency, Email Engagement Score, Email Message, Email Send Time Optimization, Email Template, Engagement Action, Engagement Action Actor, Engagement Asset, Engagement Channel, Engagement Channel Action, Engagement Channel Type, Engagement Process, Engagement Reason, Engagement Scoring, Error Engagement, Flow, Flow Element, Flow Version, Individual, Lead, Market Audience, Market Segment, Marketing Email List, Marketing Journey, Marketing Journey Activity, Software Application, User ## More Info - [Standard Data Model Objects](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Employee Service Data Model Entities and relationships that help with streamlining the human resource (HR) service processes for businesses. ![Data model diagram for Employee Service](https://developer.salesforce.com/media/service-cloud-employee-service-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f1e21537-8bd9-40a7-a5bf-377b543d4ea6) ## Entities/Objects Included Account, Associated Location, Case, Contact, Employee2, Internal Organization Unit, Location, Person Account, Requests, User ## More Info - [Employee Service](https://help.salesforce.com/s/articleView?id=release-notes.rn_employee_service.htm&release=252&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Energy & Utilities - [Agent Console](https://developer.salesforce.com/docs/platform/data-models/guide/energy-and-utilities-cloud/agent-console.md) - [Clean Energy Program Management & New Connections](https://developer.salesforce.com/docs/platform/data-models/guide/energy-and-utilities-cloud/clean-energy-programs.md) - [Contractor Portal](https://developer.salesforce.com/docs/platform/data-models/guide/energy-and-utilities-cloud/contractor-portal.md) - [Customer Model](https://developer.salesforce.com/docs/platform/data-models/guide/energy-and-utilities-cloud/customer-model.md) - [E&U Customer 360 on Core](https://developer.salesforce.com/docs/platform/data-models/guide/energy-and-utilities-cloud/e-u-customer-360-on-core.md) - [Energy Sales](https://developer.salesforce.com/docs/platform/data-models/guide/energy-and-utilities-cloud/energy-sales.md) - [Timesheets & Labor Cost Optimization](https://developer.salesforce.com/docs/platform/data-models/guide/energy-and-utilities-cloud/timesheets-automation.md) # Energy & Utilities – Vehicle Charger & Telematics Conceptual entities for Vehicle Charging Equipment and Vehicle Charging Equipment Definition, along with the Data Model Objects and relationships involved in vehicle charging and telematics for Energy and Utilities. ![Data model diagram for Vehicle Charger & Telematics](https://developer.salesforce.com/media/vehicle-charger-telematics-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/9bcd84f5-aae6-44e6-bde8-811718a7bba4) ## Entities/Objects Included Access Type, Account, Account Contact, Account Role, Asset, Asset Category, Asset Fault Resolution Type, Asset Operation, Asset Operation Operator Behavior, Asset Participant, Asset Performance Summary, Asset Telematics Event, Asset Telematics Event Fault CD Mapping, Asset Warranty Term, Code Set, Code Set Type, Location, Product, Product Related Component, Telematics Event Category, Telematics Event Priority, Telematics Event Sub Type, Telematics Event Type, Telematics Provider, Unit of Measure, Unit of Measure Conversion, Vehicle Charger Base, Vehicle Charger Connector, Vehicle Charger Performance Summary, Vehicle Charger Telematics Event, Vehicle Charging Session, Vehicle Charging Session Interval, Warranty Term, Warranty Type ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Energy Sales Entities and relationships for managing the Energy and Utilities sales process, including reference products, tariff comparison, opportunities, quotes, and orders that sales reps use to engage prospective and existing customers. ![Data model diagram for Energy Sales](https://developer.salesforce.com/media/energy-sales-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7868fb2a-b845-44b0-a531-9a44be99d7f4) ## Entities/Objects Included Account, Account Billing Account, Account Contact Relationship, Asset, Billing Account, Billing Account Contact, Contact, Location, Opportunity, Opportunity Product, Opportunity Product Recipient, Order, Order Item, Order Item Recipient, Quote, Quote Line Item, Quote Line Item Recipient, Service Point ## More Info - [Energy & Utilities](https://help.salesforce.com/s/articleView?id=ind.energy_energyutilities_cloud_258980.htm&type=5) - [Energy and Utilities Sales Features](https://help.salesforce.com/s/articleView?id=ind.energy_energy_and_utilities_sales_features.htm&type=5) - [Energy and Utilities Standard Objects | Energy and Utilities Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.eu_developer_guide.meta/eu_developer_guide/eu_objects_overview.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Engagement Overview Data Model Conceptual entities for Engagement Reason, and Contact Point, along with other entities and relationships for tracking an engagement, including who was involved, why it occurred, and how it took place. ![Data model diagram for Engagement Overview](https://developer.salesforce.com/media/data-cloud-engagement-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a9e31013-b0c1-460a-b8ce-05a5b2b2a1a4) ## Entities/Objects Included Ad, Ad Conversion Tag, Ad Dimensions, Ad Keyword, Aggregated Engagement Summaries, Bulk Email Message, Bulk Message, Channel Engagement, Contact Point, Contact Point App, Contact Point Email, Contact Point OTT Service, Contact Point Phone, Conversational Channel Engagement, Delivery Engagement Summary, Delivery Verification Engagement Summary, Device, Device Application Engagement, Device Type Configuration, Email Engagement, Engagement Action, Engagement Channel, Engagement Channel Action, Individual, Marketing Journey, Marketing Journey Activity, Message Engagement, Other Channel Engagement, Other Contact Point, Other Conversational Channel Engagement, Other Engagement Action, Product Browse Engagement, Product Order Engagement, Shopping Cart Engagement, Shopping Cart Product Engagement, Software App, Voice Call, Web Event Engagement Summary, Web Page Engagement Summary, Web Search Engagement, Webpage, Website Engagement, Website Publication ## More Info - [Engagement Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_engagement_data_model.htm&type=5) - [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Enterprise Quoting Data Model Entities and relationships used in creating enterprise quotes for accounts. ![Data model diagram for Enterprise Quoting](https://developer.salesforce.com/media/enterprise-quoting-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b9c60d9c-622a-4e82-9616-e9584d8db190) ## Entities/Objects Included Account, Account Product Rollup, Billing Account (or Billing Profile), Business Account, Catalog, Consumer Account (Subscriber), Contract, Customer Account, Enterprise Quote, Enterprise Quote Line Item, Group Rollup, Location Quote Member, Offer/Specification, Opportunity, Order, Order Line Item, Partner or Internal Organization Account, Place, Price Book, Price Book Entry, Quote, Quote Discount, Quote Discount Applies To, Quote Discount Pricing, Quote Group, Quote Group Line Item, Quote Item Pricing, Quote Line Item, Quote Member, Quote Member Line Item, Quote Product Rollup, Quote Rollup, Service Account (Service Location), Service Point, Service User (Location or Subscriber), Standard Quote, Subscriber Quote Member, Unassigned Line Item, Working Cart, Working Cart Line Item ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Event Management Data Model Entities and relationships for managing, approving, and executing events in the life sciences industry. ![Data model diagram for Event Management](https://developer.salesforce.com/media/life-sciences-event-management-071726.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3439701a-b392-476d-996c-16965b0ac1b1) ## Entities/Objects Included Account Contact Relation, Activity Plan, Address, Budget, Budget Category, Budget Category Value, Budget Managed Event Type, Budget Period, Budget Product, Budget Territory, Business Account, Campaign, Contact, Contact Point Address, Content Document, Email Template, Estimated Expense, Estimated Expense Participant Allocation, Event Management Participant Role, Event Management Participant Type, Event Management Participant Type Role Mapping, Event Plan, Event Plan Budget, Event Plan Item, Event Plan Participant, Event Plan Product, Event Plan Service Specialization, Event Plan Subject, Event Plan Territory, Expense, Expense Participant, Expense Type, Expert, Expert Subject, GeoCountry, Lead, Life Science Document Template, Life Science Email Template, Life Science Marketable Product, Location, Managed Event, Managed Event Budget, Managed Event Participant, Managed Event Participant Discrepancy, Managed Event Product, Managed Event Resource, Managed Event Resource Participant Request, Managed Event Resource Preference, Managed Event Session, Managed Event Session Participant, Managed Event Territory, Managed Event Type, Party Profile, Person Account, Presentation, Product Category, Product2, Prospect, Provider Activity Goal, Provider Activity Goal Limit, Provider Activity Goal Measure, Provider Activity Measure Type, Restricted Party, Subject, Subject Assignment, Subject Material Template, Subject Product, Territory2, Time Period, User ## More Info - [Life Sciences Cloud](https://help.salesforce.com/s/articleView?id=ind.admin_life_sciences.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Expense Management Data Model Entities and relationships for managing expenses related to work completed with Field Service and Operations. ![Data model diagram for Field Service and Operations Expense Management](https://developer.salesforce.com/media/field-service-expense-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b0cd22d5-bf24-4d52-bef2-08ca9155bafb) ## Entities/Objects Included Account, Expense, Expense Report, Expense Report Entry, Work Order ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Field Email Data Model Entities and relationships for creating, customizing, and tracking compliant field emails and templates. ![Data model diagram for Field Email](https://developer.salesforce.com/media/life-sciences-field-email-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c348293c-a57c-434f-bbca-e40443bfaf9d) ## Entities/Objects Included Account, Communication Subscription, Communication Subscription Consent, Contact, Contact Point Email, Content Document, Content Document Link, Content Version, Life Science Email, Life Science Email Fragment, Life Science Email Template, Life Science Email Template Fragment, Life Science Email Template Related Fragment, Life Science Email Template Snapshot, Life Science Marketable Product, Presentation, Presentation Party Access, Product2, Survey, Task, Territory Content Template Assignment, Territory2, User, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) - [Agentforce Life Sciences Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_field_email.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Field Service and Operations - [Core Data Model](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-core-data-model.md) - [Expense Management](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-expense-management.md) - [Inventory Management](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-inventory-management.md) - [Operating Hours](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-operating-hours.md) - [Preventive Maintenance](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-preventive-maintenance.md) - [Pricing](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-pricing.md) - [Product Service Campaign](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-product-service-campaign.md) - [Resource Time Management](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-resource-time-management.md) - [Service Territory Management & Resource Availability](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-service-territory-management.md) - [Shift Management](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-shift-management.md) - [Skill Management](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-skill-management.md) - [Warranty Management](https://developer.salesforce.com/docs/platform/data-models/guide/field-service/field-service-warranty-management.md) # Financial Account Data Model Entities and relationships around Financial Accounts and standard Party Profile, Account, Product related entities. ![Data model diagram for Financial Account](https://developer.salesforce.com/media/fsc-financial-account-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/e061bccd-58a5-484a-97e3-c27320d7b335) ## Entities/Objects Included Asset, Banker, Branch Unit, Financial Account, Financial Account Address, Financial Account Balance, Financial Account Fee, Financial Account Milestone, Financial Account Party, Financial Account Statement, Financial Account Transaction, Financial Security, Issued Card, Payment Mandate, Party Financial Asset, Party Financial Asset Additional Owner, Party Financial Liability, Party Profile, Person Account, Product 2, Product Fee, Securities Holding ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Financial Assistance for Patient Services Program Data Model Entities and relationships involved in enrolling eligible patients in various financial assistance programs to help with their out-of-pocket medical expenses. ![Data model diagram for Financial Assistance for Patient Services Program](https://developer.salesforce.com/media/life-sciences-financial-assistance-for-patient-services-program-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/d7f0dfd0-0492-4eef-b121-57891ffffad5) ## Entities/Objects Included Account, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Type, Care Program, Care Program Assistance, Care Program Eligibility Rule, Care Program Enrollee, Care Program Enrollee Product, Care Program Product, Contact, Enrollment Eligibility Criteria, ExpressionSet, Others, Person Account (Member), Product2, Program, Program Enrollment, Program Enrollment Eligibility Criteria, Program Recommendation Rule ## More Info - [Financial Assistance Program](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_financial_assistance_program_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Financial Deal Management Data Model Entities and relationships used for tracking and managing a financial deal lifecycle with compliant sharing based on role hierarchies. ![Data model diagram for Financial Deal Management](https://developer.salesforce.com/media/fsc-financial-deal-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/5b92048a-63a8-40db-bcac-48509c41160e) ## Entities/Objects Included Account, Asset, Financial Deal, Financial Deal Asset, Financial Deal Bid, Financial Deal Interaction, Financial Deal Interaction Summary, Financial Deal Participant, Financial Deal Party, Financial Deal Product, Group, Interaction, Interaction Attendees, Interaction Related Account, Interaction Summary Discussed Account, Opportunity, Partner Account, Participant Role, Product, User ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Financial Services - [Branch Management](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/branch-mgmt.md) - [Business Client Engagement](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/business-client-engagement.md) - [Business Relationship Plan](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/business-relationship-plan.md) - [Complaint Management](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/complaint-management.md) - [Consent Management](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/consent-management.md) - [Digital Lending](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/digital-lending.md) - [Document Matrix](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/document-matrix.md) - [Financial Account](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/financial-account.md) - [Financial Deal Management](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/financial-deal-management.md) - [Financial Services Overview](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/financial-services-overview.md) - [Flexible Hierarchies](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/flexible-hierarchies.md) - [FSC Customer](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/fsc-customer.md) - [Groups and Household](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/groups-and-household.md) - [Insurance](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/insurance.md) - [Insurance Claims Management](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/insurance-claims-management.md) - [Integration Orchestration](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/integration-orchestration.md) - [Interaction Summaries](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/interaction-summaries.md) - [Know Your Customer](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/know-your-customer.md) - [Managed Package](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/managed-package.md) - [Mortgage](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/mortgage.md) - [Service Processes](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/fsc-service-processes.md) - [Transaction Dispute Management](https://developer.salesforce.com/docs/platform/data-models/guide/financial-services-cloud/transaction-dispute-mgmt.md) # Financial Services Managed Package Data Model Entities and relationships used for managing holdings, assets & liabilities, roles, alerts, transactions, and revenue in the Financial Services Managed package. ![Data model diagram for Managed Package](https://developer.salesforce.com/media/fsc-managed-package-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7472e10d-e604-4f42-871b-15fc9e52817f) ## Entities/Objects Included Account, Account Account Relationship, Account Contact Relationship, Alerts, Assets & Liabilities, Billing Statement, Business Milestone, Card, Contact, Contact Contact Relationship, Employer, Financial Account, Financial Account Role, Financial Account Transaction, Financial Goal, Financial Holding, Household, Identity Document, Life Event, Opportunity, Person Life Event, Revenue, Securities, Spouse ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Financial Services Overview Data Model Entities and relationships used in representing an overview of holdings, assets & liabilities, roles, alerts, transactions, and revenue. ![Data model diagram for Data 360 Financial Services Overview](https://developer.salesforce.com/media/data-cloud-financial-services-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3d70c81e-1002-4e1d-a08c-b818744334b2) ## Entities/Objects Included Account, Account Contact, Address, Applicant, Application, Asset, Business Account, Card Account, Deposit Account, Financial Account, Financial Account Address, Financial Account Balance, Financial Account Fee, Financial Account Interest Rate, Financial Account Limit, Financial Account Party, Financial Account Statement, Financial Account Transaction, Financial Customer, Financial Holding, Financial Security, Group Party, Household, Individual, Insurance Policy, Investment Account, Loan Account, Organization, Other, Other Party, Party, Party Financial Asset, Party Financial Liability, Party Profile, Person Account, Product, Record Alert ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) - [Getting Started Using Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_product_considerations.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Financial Services Overview Data Model Entities and relationships used in representing an overview of holdings, assets & liabilities, roles, alerts, transactions, and revenue. ![Data model diagram for Financial Services Overview](https://developer.salesforce.com/media/fsc-financial-services-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/82249aa8-c167-499f-9f7a-a5184070962a) ## Entities/Objects Included Account, Account Plan, Action Plan, Actionable List, Application Form, Assessment, Branch Management, Branch Unit, Business Account, Business Operation Process, Case, Collection Plan, Common Enabler, Compliance Management, Compliance Policy, Contact, Dispute, Financial Account, Financial Deal, Financial Goal, Financial Plan, Group, Household, Interaction, Interaction Summary, KYC, Location, Manage & Grow Trusted Relationships, Onboarding, Origination and Lending, Other Business Account, Party Profile, Party Relationship Group, Person Account, Policy Representative, Public Complaint, Record Alerts, Regulation, Sales, Service, Service Catalog Request ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Fleets Data Model Objects and entities using for tracking asset fleet operations. ![Data model diagram for Fleets](https://developer.salesforce.com/media/mfgr-cloud-fleets-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/30e6a62e-6b38-4c41-a5f5-2f7cf76f6c45) ## Entities/Objects Included Account, Asset, Contact, Fleet, Fleet Asset, Fleet Participant, Users ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Flexible Hierarchies Data Model Entities and relationships that represent and manage flexible, multi-level business hierarchies and their node connections. ![Data model diagram for Flexible Hierarchies](https://developer.salesforce.com/media/fsc-flexible-hierarchies-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b671542c-75f6-4baa-b13e-8079b9d89e4f) ## Entities/Objects Included Flexible Hierarchy, Flexible Hierarchy Node, Flexible Hierarchy Node Relation, Relationship Graph Definition ## More Info - [Flexible Hierarchy Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_flexible_hierarchies_basics.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Flow Approval Process Data Model Entities and relationships for orchestrating approval sequences with stages, steps, and decisions defined in Flow Approval Process in Flow Builder. ![Data model diagram for Flow Approval Process](https://developer.salesforce.com/media/platform-flow-approval-process-061826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6a723f42-d72f-417a-84a0-e340616ac367) ## Entities/Objects Included Approval Submission, Approval Submission Detail, Approval Work Item, Flow Interview, Flow Orchestration Instance, Flow Orchestration Log, Flow Orchestration Stage Instance, Flow Orchestration Step Instance, Flow Orchestration Work Item, Group, User ## More Info - [Flow Approval Processes](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_concept_approval_orchestrations.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Fundraising Data Model Entities and relationships involved in tracking and managing gifts, transactions, and commitments for fundraising campaigns. ![Data model diagram for Fundraising](https://developer.salesforce.com/media/npc-fundraising-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b8f5cd92-ec61-4e2f-83f5-8e0389b01e99) ## Entities/Objects Included Account, Account Contact Relation, Campaign, Constituent, Contact, Contact Point Address, Contact Profile, Document Generation Query Result, Donor Gift Summary, Focus Segment, Fundraising Configuration, Gift Batch, Gift Commitment, Gift Commitment Change Attribution Log, Gift Commitment Schedule, Gift Default Designation, Gift Default Soft Credit, Gift Designation, Gift Entry, Gift Entry Grid Template, Gift Refund, Gift Soft Credit, Gift Transaction, Gift Transaction Designation, Gift Tribute, Grant, Opportunity, Outreach Source Code, Outreach Summary, Payment Instrument, Planned Gift, Pledge, Recurring Donation, Roles, Team ## More Info - [Fundraising](https://help.salesforce.com/s/articleView?id=sfdo.NPC_FR_Nonprofit_Cloud_Fundraising.htm&type=5) - [Fundraising | Nonprofit Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.nonprofit_cloud.meta/nonprofit_cloud/npc_fundraising_dev_guide.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Fundraising Gift Planning Data Model The Fundraising Gift Planning data model provides a set of objects and fields that you can use to store and manage information about planned gifts, gift stewardship, and gift agreements. ![Data model diagram for Fundraising Gift Planning](https://developer.salesforce.com/media/npc-fundraising-gift-planning-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/74316db5-f78e-48eb-9d87-800b1e6f8d00) ## Entities/Objects Included Account, Contact, Designation, Engagement Plan, Engagement Plan Task, Engagement Plan Template, Gift Agreement, Gift Commitment, Gift Commitment Designation, Gift Commitment Schedule, Opportunity, Planned Gift, Planned Gift Designation, Stewardship Action, Stewardship Plan, Stewardship Plan Action, Task ## More Info - [Gift Planning](https://help.salesforce.com/s/articleView?id=sfdo.fundraising_gift_planning.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Fundraising Philanthropic Research Data Model Entities and relationships that help identify, track, and act on data of a person or organization to help build relationships. ![Data model diagram for Fundraising Philanthropic Research](https://developer.salesforce.com/media/npc-fundraising-philanthropic-research-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/389949ee-cc2a-4057-abf5-a99acee65755) ## Entities/Objects Included Account, Business Milestone, Case, Contact, Contact Profile, Constituent Role, Interaction Summary, Life Event, Party Category, Party Philanthropic Assessment, Party Philanthropic Indicator, Party Philanthropic Milestone, Party Philanthropic Occurrence, Party Philanthropic Research Profile, Philanthropic Prospect (Person Account) ## More Info - [Fundraising](https://help.salesforce.com/s/articleView?id=sfdo.NPC_FR_Nonprofit_Cloud_Fundraising.htm&type=5) - [Philanthropic Research](https://help.salesforce.com/s/articleView?id=sfdo.fundraising_philanthropic_research.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # General Events Data Model Entities and relationships for logging, managing, and scheduling general non-customer events. ![Data model diagram for General Events](https://developer.salesforce.com/media/life-sciences-general-events-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/1fbbebf6-0be6-4c29-99aa-6efacd40ab5e) ## Entities/Objects Included Event, Event Relation, User ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Generative AI Audit & Feedback Data Model Entities and relationships involved in analyzing Einstein generative AI audit and feedback data using Data 360 DMOs. ![Data model diagram for Generative AI Audit & Feedback](https://developer.salesforce.com/media/generative-ai-audit-feedback-dmos-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/46af59b2-8acf-4fe5-8b3d-f45b8a06348f) ## Entities/Objects Included GenAI App Generation, GenAI Content Category, GenAI Content Quality, GenAI Feedback, GenAI Feedback Detail, GenAI Gateway Request, GenAI Gateway Response, GenAI Generation, GenAI Request Tag ## More Info - [Data Model for Generative AI Audit and Feedback](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Google Analytics Data Model Entities and relationships for connecting Google Analytics data with Sales or Service in Data 360, enriching customer profiles with web engagement data such as visit duration, page views, and geographic location—for audience segmentation and personalized customer interactions. ![Data model diagram for Data 360 Google Analytics](https://developer.salesforce.com/media/data-cloud-google-analytics-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a8c31ede-66e8-4ab4-92ab-f2b0d46b72c5) ## Entities/Objects Included Campaign, Contact Point Email, Digital Content, Digital Content Electronic Media, Electronic Media, Engagement Action, Engagement Channel Action, Individual, Lead Engagement, Media Engagement, Personalization Log, Product, Product Browse Engagement, Product Order Engagement, Promotion, Promotion Engagement, Sales Order Product Engagement, Shopping Cart Engagement, Shopping Cart Product Engagement, Shopping Wishlist Engagement, Shopping Wishlist Item Engagement, Web Search Engagement, Webpage, Website Engagement ## More Info - [Ingest Google Analytics into Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_ingest_google_analytics_data_into_datacloud.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Grantmaking (Application Form Data Model) Entities and relationships for managing the full grant life cycle, including applications, funding awards, and budget management. ![Data model diagram for Grantmaking](https://developer.salesforce.com/media/pss-grantmaking-application-form-060126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/51e4d915-da9a-4238-b77f-51c0c081729e) ## Entities/Objects Included Account, Action Plan, Action Plan Template, Action Plan Template Version, Applicant, Application Decision, Application Form, Application Form Evaluation, Application Form Evaluation Participant, Application Form Participant, Application Form Relation, Application Form Section, Application Method, Application Render Method, Application Stage Definition, Application Timeline, Budget, Budget Allocation, Budget Category, Budget Category Value, Budget Participant, Budget Period, Business Account, Contact, Contract, Document Checklist Item, Funding Award, Funding Award Amendment, Funding Award Opportunity, Funding Award Participant, Funding Award Requirement Section, Funding Disbursement, Funding Opportunity, Funding Opportunity Participant, Indicator Assignment, Indicator Performance Period, Intake Form Section, Outcome Activity, Person Account, Preliminary Application Reference, Program, User ## More Info - [Grantmaking](https://help.salesforce.com/s/articleView?id=ind.grmk_grantmaking.htm&type=5) - [Introduction to Grantmaking | Grantmaking Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.nonprofit_cloud_for_grantmaking_dev_guide.meta/nonprofit_cloud_for_grantmaking_dev_guide/npc_introduction_to_nonprofit_cloud_for_grantmaking.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Grantmaking (Individual Application Data Model) Entities and relationships for managing the full grant life cycle, including applications, funding awards, and budget management. ![Data model diagram for Grantmaking](https://developer.salesforce.com/media/pss-grantmaking-individual-application-060126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/8a70a0ec-60cc-4969-9904-2e755c3d0876) ## Entities/Objects Included Action Plan, Action Plan Template, Action Plan Template Version, Application, Application Decision, Application Record Type Configuration, Application Review, Application Stage Definition, Application Timeline, Application Render Method, Budget, Budget Allocation, Budget Category, Budget Category Value, Budget Management, Budget Participant, Budget Period, Business Account, Contact, Document Checklist Item, Funding Award, Funding Award Amendment, Funding Award Participant, Funding Award Requirement, Funding Award Requirement Section, Funding Disbursement, Funding Opportunity, Funding Opportunity Participant, Individual Application, Individual Application Participant, Individual Application Task Participant, Indicator Assignment, Indicator Performance Period, Outcome Activity, Outcome Management, Person Account, Preliminary Application Reference, Program ## More Info - [Grantmaking](https://help.salesforce.com/s/articleView?id=ind.grmk_grantmaking.htm&type=5) - [Introduction to Grantmaking | Grantmaking Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.nonprofit_cloud_for_grantmaking_dev_guide.meta/nonprofit_cloud_for_grantmaking_dev_guide/npc_introduction_to_nonprofit_cloud_for_grantmaking.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Groups and Household Data Model Entities and relationships that organize customers into groups, providing insights into their financial circles and household structures. ![Data model diagram for Groups and Household](https://developer.salesforce.com/media/fsc-groups-and-household-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/45942bae-2d11-4af0-8328-52ce93a9c978) ## Entities/Objects Included Account, Account Account Relationship, Account Contact Relationship, Business Account, Contact, Contact Contact Relationship, Party Relationship Group, Party Role Relationship, Person Account ## More Info - [Groups and Households in Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_groups_households_pkg_standard.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Health - [Health Overview](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/health-cloud-overview.md) - [Advanced Therapy Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/advanced-therapy-management.md) - [Care Program Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/care-program-management.md) - [Claims](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/health-cloud-claims.md) - [Coverage Requirement Discovery](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/coverage-requirement-discovery.md) - [Disease Surveillance](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/disease-surveillance.md) - [Documentation Templates and Rules](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/documentation-templates-and-rules.md) - [Home Health](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/home-health.md) - [Integrated Care Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/integrated-care-management.md) - [Intelligent Appointment Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/intelligent-appointment-management.md) - [Intelligent Sales](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/intelligent-sales.md) - [Medication Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/medication-management.md) - [Pharmacy Benefits Verification](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/pharmacy-benefits-verification.md) - [Provider Network Contract Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/provider-network-contract-management.md) - [Provider Relationship Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/provider-relationship-management.md) - [Utilization Management](https://developer.salesforce.com/docs/platform/data-models/guide/health-cloud/utilization-management.md) # Health Overview Data Model An overview of the most common Health objects and their relationships, including key entities for healthcare providers, patients, care plans, and clinical processes. ![Data model diagram for Health Overview](https://developer.salesforce.com/media/health-cloud-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a7dc6a5e-8983-460e-8db1-7ab05ed4d62c) ## Entities/Objects Included Account, Adverse Event, Adverse Event Entry, Advanced Therapy Management, Business Account, Care Barrier, Care Determinant, Care Diagnosis, Care Episode, Care Gap, Care Observation, Care Plan, Care Program, Care Registered Device, Care Request, Care Request Drug, Care Service Visit, Care Service Visit Plan, Claim, Clinical Encounter, Clinical Service Request, Clinical Trials, Contact Encounter, Contract, Contract Payment Agreement, Coverage Benefit, Coverage Requirement Discovery, Disease Definition, Disease Investigation, Disease Surveillance, Employer Group, Health Condition, Health Insurance, Health Risk Evaluation, Health Score, Healthcare Facility, Healthcare Organization, Healthcare Practitioner, Healthcare Provider, Home Health, Integrated Care Management, Intelligent Appointment Management, Member Plan, Medication Administration, Medication Management, Medication Statement, Patient, Party Appointment Request, Payer, Person Account, Provider Relationship Management, Provider Contract Management, Provider Network Contract, Purchase Plan, Remote Monitoring and Device Registration, Research Study, Service Appointment, Service Appointment Asset, Service Appointment Group, Service Information Request, Service Information Response, Social Determinant, Specimen, Utilization Management, Waitlist ## More Info - [Learn About Health](https://help.salesforce.com/s/articleView?id=ind.hc_learn_and_explore.htm&type=5) - [Health Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Healthcare Provider Relationship Management Data Model Entities and relationships representing the practitioners, facilities, physician relationships, specialties, and organizational hierarchy for a healthcare provider network. ![Data model diagram for Data 360 Healthcare Provider Relationship Management](https://developer.salesforce.com/media/data-cloud-healthcare-provider-relationship-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/633c2460-29eb-4332-b296-a78c2fcbe219) ## Entities/Objects Included Account, Account Contact, Account Contact Relationship, Account for HC Facility, Address, Associated Location, Award, Business Account, Care Program, Care Program Product, Care Specialty, Certification, CodeSet, Codeset Bundle, Credentials, Facility Identifier Code, Facility NPI, Healthcare Facility, Healthcare Facility Bed, Healthcare Facility Identifier, Healthcare Facility Service, Healthcare Payer Network, Healthcare Practitioner Facility, Healthcare Practitioner Facility Identifier, Healthcare Provider, Healthcare Provider Facility Specialty, Healthcare Provider NPI, Healthcare Provider Sample Limit, Healthcare Provider Service, Healthcare Provider Territory, Healthcare Provider Territory Presentation, Healthcare Service, Healthcare Specialty Taxonomy, Healthcare Taxonomy, Life Science Marketable Product, Location, Operating Hours, Party Accreditation, Party Business License, Party Identifier, Payer, Person Education, Place, Practitioner, Practitioner NPI, Presentation, Product, Provider Service Org, Related Provider, Sales Territory, Service Org NPI, Service Territory Resource, Time Slot, Visit ## More Info - [Provider Relationship Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_provider_data_model_overview.htm) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) - [Getting Started Using Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_product_considerations.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Home Health Data Model Entities and relationships involved in administering home health care programs. ![Data model diagram for Home Health](https://developer.salesforce.com/media/health-cloud-home-health-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f39243e2-a951-410b-ba34-c02689bb90e7) ## Entities/Objects Included Account, Account Service Preference, Assessment, Assessment Question, Assessment Question Response, Assessment Question Version, Assessment Staged Data, Assigned Resource, Asset, Associated Location, Attribute Based Adjustment, Attribute Based Adjustment Rule, Attribute Definition, Authorization, Benefit, Benefit Item, Care Limit Type, Care Plan, Care Request, Care Request Item, Care Service Visit, Care Service Visit Plan, Case, Clinical Service Request, Clinical Service Request Detail, Content Delivery, Content Document, Content Version, Coverage Benefit, Coverage Benefit Item, Coverage Benefit Item Limit, Document Generation Process, Document Template, Document Template Content Document, Goal Assignment, Location, Maintenance Plan, Maintenance Work Rule, Member Plan, Omni Process, Omni Process Assessment Question Version, Omni Process Element, Operating Hours, Opportunity, Parent Appointment Request, Party Schedule Preference, Price Adjustment Schedule, Price Book, Price Book Entry, Product, Product Attribute Definition, Product Catalog, Product Category, Product Category Product, Product Classification, Product Classification Attribute, Product Required, Quote, Quote Line Item, Request, Resource Absence, Resource Preference, Schedule Broadcast, Schedule Broadcast Appointment, Schedule Broadcast Appointment Resource, Schedule Broadcast Territory, Scheduling Constraint, Service Appointment, Service Report, Service Resource, Service Resource Skill, Service Territory, Service Territory Location, Service Territory Member, Skill, Skill Requirement, Skill Type, Time Slot, User, Work Order, Work Plan, Work Plan Step, Work Type ## More Info - [Home Health](https://help.salesforce.com/s/articleView?id=ind.hc_admin_home_health.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Industries - [Action Plan Framework](https://developer.salesforce.com/docs/platform/data-models/guide/industries/action-plan-framework.md) - [Compliant Data Sharing](https://developer.salesforce.com/docs/platform/data-models/guide/industries/compliant-data-sharing.md) - [Discovery Framework](https://developer.salesforce.com/docs/platform/data-models/guide/industries/discovery-framework.md) - [Industries Collections And Recovery](https://developer.salesforce.com/docs/platform/data-models/guide/industries/collections.md) - [Inventory Search](https://developer.salesforce.com/docs/platform/data-models/guide/industries/inventory-search.md) - [Process Compliance Navigator](https://developer.salesforce.com/docs/platform/data-models/guide/industries/process-compliance-navigator.md) - [Unified Catalog](https://developer.salesforce.com/docs/platform/data-models/guide/industries/unified-catalog.md) # Industries Collections And Recovery Data Model Entities and relationships for recovering funds while maintaining positive borrower relationships. ![Data model diagram for Collections and Recovery](https://developer.salesforce.com/media/industries-collections-and-recovery-051226.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4af6404d-bec3-4ee3-9381-9d1d33ac7cf6) ## Entities/Objects Included Account, Billing Account, Business Profile, Case, Case Proceeding, Case Proceeding Participant, Collection Plan, Collection Plan Item, Collection Plan Reason, Contact, Financial Account, Financial Account Party, Financial Account Statement, Invoice, Payment Schedule, Payment Schedule Distribution Method, Payment Schedule Item, Payment Schedule Treatment, Payment Schedule Treatment Detail ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Insurance - [Insurance Brokerage](https://developer.salesforce.com/docs/platform/data-models/guide/insurance/insurance-brokerage.md) - [Insurance Group Benefits](https://developer.salesforce.com/docs/platform/data-models/guide/insurance/insurance-group-benefits.md) - [Insurance Policy Management](https://developer.salesforce.com/docs/platform/data-models/guide/insurance/insurance-policy-management.md) - [Insurance Product Management](https://developer.salesforce.com/docs/platform/data-models/guide/insurance/insurance-product-management.md) - [Insurance Quote Management](https://developer.salesforce.com/docs/platform/data-models/guide/insurance/insurance-quote-management.md) # Insurance Brokerage Data Model Entities and relationships that help streamline operations and deliver personalized experiences for Insurance Brokerage. ![Data model diagram for Insurance Brokerage](https://developer.salesforce.com/media/insurance-brokerage-051226.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b16328c7-3e54-454b-9f47-e0d9a140a443) ## Entities/Objects Included Account, Attribute Definition, Attribute Picklist Value, Attribute Value Store, Broker Of Record, Commission Statement, Commission Statement Line Item, Coverage, Geo State, Group Class, Insurance Benefit Eligibility Definition, Insurance Contribution Plan, Insurance Contribution Plan Line Item, Insurance Policy, Insurance Policy Coverage Benefit, Insurance Policy Coverage Benefit Attribute, Insurance Policy Coverage Network, Insurance Policy Team Member, Insurance Rate Plan, Insurance Rate Plan Commission, Insurance Rate Plan Line Item, Line Item, Opportunity, Parent, Producer, Producer Commission, Producer Relationship, Producer Split Arrangement, Producer Split Assignment, Producer Split Role Assignment, Product, Product Component Group, User ## More Info - [Insurance Brokerage](https://help.salesforce.com/s/articleView?id=ind.insurance_brokerage.htm&language=en_US&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Insurance Claims Management Data Model Entities and relationships that help streamline operations for Insurance Claims Management. ![Data model diagram for Insurance Claims Management](https://developer.salesforce.com/media/fsc-insurance-claims-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/e4bd49aa-3304-4f87-9ca8-6dd7e59957d2) ## Entities/Objects Included Attribute Definition, Claim, Claim Attribute, Claim Case, Claim Coverage, Claim Coverage Payment Adjustment, Claim Coverage Payment Detail, Claim Coverage Reserve Adjustment, Claim Coverage Reserve Detail, Claim Item, Claim Item Attribute, Claim Item Related Object, Claim Participant, Claim Payment Summary, Claim Recovery, Insurance Claim Asset, Insurance Policy, Insurance Policy Asset, Insurance Policy Coverage, Insurance Policy Limit, Insurance Policy Limit Tracking, Insurance Policy Participant, Product, Product Attribute Definition, Product Attribute Mapped Scope, Product Attribute Scope ## More Info - [Insurance Claims Management](https://help.salesforce.com/s/articleView?id=ind.insurance_claims_617267.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Insurance Data Model Entities and relationships related to insurance policies, claims, coverages, and financial transactions. ![Data model diagram for Insurance](https://developer.salesforce.com/media/fsc-insurance-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7b2fd120-b474-40ba-b05b-36013aeb711e) ## Entities/Objects Included Account, Annuity, Asset, Associated Location, Authorized Insurance Line, Auto, Award, Business Account, Business License, Business Milestone, Business Profile, Case, Casualty Claim, Claim, Claim Case, Claim Coverage, Claim Item, Claim Participant, Claim Payment Summary, Commercial P&C, Contact, Coverage Type, Credential, Customer Property, Distributor Authorization, Home, Identity Document, Insurance Claim Asset, Insurance Policy, Insurance Policy Asset, Insurance Policy Coverage, Insurance Policy Member Asset, Insurance Policy Participant, Insurance Policy Surcharge, Insurance Policy Transaction, Insurance Profile, Insured, Legal Entity, Life, Life Claim, Location, Original Policy, Person Education, Person Life Event, Primary Policy Participant, Primary Producer, Producer (Agent/Agency), Producer Commission, Producer Policy Assignment, Product, Product Coverage, Property Claim, Renewed From Policy, Securities Holding, User, Workers Compensation Coverage Class ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Insurance: Group Benefits Data Model Entities and relationships that support managing healthcare territories and aligning HCPs and HCOs to optimize engagement and resource allocation. ![Data model diagram for Insurance Group Benefits](https://developer.salesforce.com/media/insurance-group-benefits-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/2bb1eaa4-1f63-47ac-bc10-708597fafdb6) ## Entities/Objects Included Account, Attribute Definition, Attribute Picklist Value, Business, Business License, Contact, Contract, Contract Group Plan, Contract Group Plan Attribute, Contract Group Plan Group Class, Contract Group Plan Group Class Attribute, Coverage Type, coverages, Group Census, Group Census Group Class Summary, Group Census Member, Group Census Member Plan, Group Class, Insurance, Insurance Contract, Insurance Policy, Insurance Policy Attribute, Insurance Policy Coverage, Insurance Policy Coverage Attribute, Insurance Policy Pariticpant Related Object, Insurance Policy Participant, Insurance Policy Transaction, Lead, Life Insurance, Other Contract, parent, Person, plan, Primary Member, Producer, Product, Product Category, Property & Cacualty Insurance, Quote, Quote Line Item, Quote Line Item Attribute, Quote Line Item Group Class, Quote Line Item Related Object, Quote Line Relationship, User ## More Info - [Insurance Group Benefits](https://help.salesforce.com/s/articleView?id=release-notes.rn_insurance_gb_container.htm&release=258&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Insurance: Policy Management Data Model Entities and relationships involved in managing insurance policy along with the insured items, insured parties and the coverages. ![Data model diagram for Insurance: Policy Management](https://developer.salesforce.com/media/insurance-policy-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/d3839e1c-b854-4f8a-ab15-d62aeee60083) ## Entities/Objects Included Attribute Definition, Attribute Picklist Value, Insurance Policy, Insurance Policy Asset, Insurance Policy Asset Attribute, Insurance Policy Asset Related Object, Insurance Policy Coverage, Insurance Policy Coverage Attribute, Insurance Policy Coverage Related Object, Insurance Policy Member Asset, Insurance Policy Participant, Insurance Policy Participant Attribute, Insurance Policy Participant Related Object, Insurance Policy Related Object, Insurance Policy Surcharge, Insurance Policy Transaction, Insurance Policy Transaction Detail, Related Object Domain ## More Info - [Policy Administration](https://help.salesforce.com/s/articleView?id=ind.insurance_admin_policy_administration.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Insurance: Product Management Data Model Entities and relationships involved in designing an insurance product along with surcharges and rules that needs to be applied during configuration or underwriting of the product. ![Data model diagram for Insurance: Product Management](https://developer.salesforce.com/media/insurance-product-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/9d98f56c-e0a8-4814-a6cb-62a90c773c34) ## Entities/Objects Included Attribute Category, Attribute Category Attribute, Attribute Definition, Attribute Picklist, Attribute Picklist Excluded Value, Attribute Picklist Value, Insurance Policy, Price Book, Price Book Entry, Product, Product Attribute Definition, Product Catalog, Product Category, Product Category Product, Product Classification, Product Classification Attribute, Product Component Group, Product Component Group Override, Product Configuration Rule, Product Related Component, Product Related Component Override, Product Selling Model, Product Surcharge, Quote, Rule, Sales Model, Stage Transition, Stage Transition Underwriting Evaluation, Surcharge, Underwriting Rule, Underwriting Rule Group ## More Info - [Set Up Insurance Products](https://help.salesforce.com/s/articleView?id=ind.insurance_admin_set_up_products.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Insurance: Quote Management Data Model Entities and relationships involved in quote management providing estimated premiums for the coverages seledcted for the asset or party that needs to be insured. ![Data model diagram for Insurance: Quote Management](https://developer.salesforce.com/media/insurance-quote-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/1bdeb726-65a0-4b18-9f9c-a177750464c4) ## Entities/Objects Included Account, Attribute Definition, Attribute Picklist Value, Expression Set, Opportunity, Opportunity Line Item, Partner, Price Book, Price Book Entry, Product, Product Surcharge, Quote, Quote Item Tax Item, Quote Line Item, Quote Line Item Attribute, Quote Line Relationship, Quote Line Item Related Object, Related Object Domain, Sales Transaction Type, Surcharge ## More Info - [Insurance Quoting](https://help.salesforce.com/s/articleView?id=ind.insurance_admin_use_quoting.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Integrated Care Management Data Model Objects and relationships involved in efficiently orchestrating care, including entities representing cases, goals, health conditions, activities, care plans, and care barriers (representing social determinants of health). ![Data model diagram for Integrated Care Management](https://developer.salesforce.com/media/health-cloud-integrated-care-mgmt-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4cab5e7c-4f8b-46cc-886c-cf46f0dc8000) ## Entities/Objects Included Account, Action Plan, Action Plan Item, Action Plan Template, Action Plan Template Assignment, Action Plan Template Version, Addressess, Assessment, Assessment Definition, Assessment Question Response, Assessment Question Response Recommendation, Assessment Question Version, Asset, Based On, Care Barrier, Care Barrier Type, Care Episode, Care Episode Detail, Care Gap, Care Gap Criteria Result, Care Plan, Care Plan Activity, Care Plan Activity Detail, Care Plan Detail, Care Plan Template, Care Plan Template Goal, Care Plan Template Problem, Care Registered Device, Care Request, Care Task, Care Task Detail, Case, Category Code, Clinical Encounter, Clinical Measure, Clinical Measure Criteria, Clinical Measure Criteria Group, Code Set, Code Set Bundle, Contributor, Goal Assignment, Goal Assignment Detail, Goal Definition, Health Condition, Health Condition Detail, Healthcare Facility, Healthcare Provider, Medication Request, Medication Therapy Review, Omni Process, Problem Definition, Problem Goal Definition, Requested by Beneficiary, Securities Holding, Suggested Assessment Definition, Suggested Assessment Reason, Supporting Info, Task, User ## More Info - [Integrated Care Management](https://help.salesforce.com/s/articleView?id=ind.hc_admin_integrated_care_management.htm&type=5) - [Integrated Care Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_dev_integrated_care_management.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Integration Orchestration Data Model Entities and relationships to dynamically determine and orchestrate integration callouts. ![Data model diagram for Integration Orchestration](https://developer.salesforce.com/media/fsc-integration-orchestration-042826.png) [PNG](https://developer.salesforce.com/media/fsc-integration-orchestration-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/d1ef6578-3a60-46b7-8ba7-6b4d12b9d7ac) ## Entities/Objects Included Fulfillment Plan, Fulfillment Step, Fulfillment Step Dependency, Fulfillment Step Dependency Definition, Fulfillment Step Definitions, Fulfillment Step Source, Integration Provider Decision Requirement, Integration Provider Definition, Integration Provider Execution, Omni UI Card Configuration ## More Info - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Intelligent Appointment Management Data Model Entities and relationships involved with the Health Intelligent Appointment Management console allowing call center agents and care coordinators to efficiently/accurately schedule appointments. ![Data model diagram for Intelligent Appointment Management](https://developer.salesforce.com/media/health-cloud-intelligent-appointment-mgmt-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b112a88a-ed22-48eb-ba7f-e9f82df3c1b1) ## Entities/Objects Included Account, Appointment Reason, Asset, Asset Type, Business Account, Care Provider Facility Specialty, Care Specialty, Clinical Encounter, Code Set, Code Set Bundle, Engagement Channel Type, Healthcare Practitioner Facility, Healthcare Provider, Identifier, Operating Hours, Person Account, Service Appointment, Service Appointment Asset, Work Type, Work Type Asset Type, Work Type Care Specialty, Work Type Code Set Bundle ## More Info - [Intelligent Appointment Management](https://help.salesforce.com/s/articleView?id=ind.set_up_intelligent_appointment_management.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Intelligent Content Data Model Entities and relationships for delivering, personalizing, and analyzing targeted content for healthcare professionals. ![Data model diagram for Intelligent Content](https://developer.salesforce.com/media/life-sciences-intelligent-content-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/da8d9883-b652-40e2-a32d-b4e6ca313f12) ## Entities/Objects Included Account, Content Document, Content Document Link, Content Version, Life Science Email Template, Life Science Marketable Product, Presentation, Presentation Click Stream Entry, Presentation Forum, Presentation Linked Page, Presentation Page, Presentation Page Product, Presentation Party Access, Product Guidance, Product2, Provider Visit, Provider Visit Detailing Product Message, Provider Visit Product Detailing, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Intelligent Sales Data Model Entities and relationships for tracking visits, orders, product transfers, and other aspects of the medical sales and inventory management process. ![Data model diagram for Intelligent Sales](https://developer.salesforce.com/media/health-cloud-intelligent-sales-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a8fe6f02-f2eb-4764-bcd2-024b745677ef) ## Entities/Objects Included Action Plan, Action Plan Item, Action Plan Template, Action Plan Template Item, Assessment Indicator Definition, Assessment Task, Assessment Task Order, Asset, Business Account, Care Registered Device, Contact, Digital Signature, Generic Visit Key Performance Indicator, Generic Visit Task, Generic Visit Task Context, Generic Visit Task Context Relation, Location, Order, Person Account, Product Availability Projection, Product Fulfillment Location, Product Item, Product Item Transaction, Product Request, Product Request Line Item, Product Required, Product Transfer, Product2, Record Action, Serialized Product, Service Resources, User, Visit, Visit Task Interface, Visited Part, Visitor, Work Type ## More Info - [Intelligent Sales](https://help.salesforce.com/s/articleView?id=ind.landing_intelligent_sales.htm&type=5) - [Intelligent Sales | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_intelligent_sales_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Interaction Summaries Data Model Entities and relationships used for capturing, managing, and sharing summaries of interactions with clients and partners involved in a financial deal. ![Data model diagram for Interaction Summaries](https://developer.salesforce.com/media/fsc-interaction-summaries-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/bea57482-61f8-490b-9b86-903653cc9c5a) ## Entities/Objects Included Account, Contact, Financial Deal, Financial Deal Participant, Financial Deal Party, Financial Deal Product, Group, Interaction, Interaction Attendees, Interaction Deal, Interaction Related Account, Interaction Summary, Interaction Summary Deal, Interaction Summary Discussed Account, Participant Role, Product, User ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Interaction Summary Data Model Entities and relationships associated with the use of the Interaction Summary capabilities that allow for the capture and management of meeting notes and attendees. ![Data model diagram for Interaction Summary](https://developer.salesforce.com/media/pss-interaction-summary-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/93eaa90d-bb21-4441-b0da-2c4809d06664) ## Entities/Objects Included Account, Benefit Assignment, Benefit Assignment Adjustment, Care Plan, Case, Case Episode, Case Participant, Case Proceeding, Case Proceeding Result, Complaint Participant, Contact, Custody Item, Goal Assignment, Group, Individual Application, Interaction, Interaction Attendees, Interaction Related Account, Interaction Summary, Interaction Summary Discussed Account, Interaction Summary Participant, Location, Opportunity, Public Complaint, Referral, User, Visit ## More Info - [Configure and Use Interaction Summaries in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_interaction_summaries_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Inventory Data Model Entities and relationships involved in managing product inventory in Manufacturing. ![Data model diagram for Inventory](https://developer.salesforce.com/media/mfgr-cloud-inventory-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/d9dc1e14-130a-4df7-8e92-89b5570c5f68) ## Entities/Objects Included Asset, Location, Pricebook Entry, Product, Product Consumed, Product Consumed State, Product Item, Product Item Transaction, Product Required, Product Request, Product Request Line Item, Product Transfer, Product Transfer State, Return Order, Return Order Line Item, Shipment, Shipment Item, Serialized Product, Serialized Product Transaction, Work Order, Work Order Line Item ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Inventory Management Data Model Entities and relationships for managing inventory operations including product transfers, shipments, returns, and product consumption tracking. ![Data model diagram for Field Service and Operations Inventory Management](https://developer.salesforce.com/media/field-service-inventory-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/006b3c00-5b9d-4e81-996d-72f765320db3) ## Entities/Objects Included Account, Address, Asset, Associated Location, Case, Location, Pricebook Entry, Product, Product Consumed, Product Consumed State, Product Item, Product Item Transaction, Product Request, Product Request Line Item, Product Required, Product Transfer, Product Transfer State, Related Record, Return Order, Return Order Line Item, Serialized Product, Serialized Product Transaction, Shipment, Shipment Item, Work Order, Work Order Line Item ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Inventory Search Data Model Entities and relationships for helping inventory managers and service managers visibility into their inventory stock by using criteria-based search and filter. ![Data model diagram for Inventory Search](https://developer.salesforce.com/media/industries-inventory-search-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/02ee32a3-af5a-45d1-94d0-323a6cbc8d50) ## Entities/Objects Included Account, Associated Location, Business Brand, Location, Parent, Product, Product Inventory Searchable Field, Product Item, Root Location ## More Info - [Inventory Management](https://help.salesforce.com/s/articleView?id=cc.b2c_inventory_management.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Investigative Case Management Data Model Objects and relationships involved in tracking case proceedings from complaint filing to investigations to results and outcomes. ![Data model diagram for Investigative Case Management](https://developer.salesforce.com/media/pss-investigative-case-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/046551c4-b48d-4b34-ad7d-7a62f7e267c4) ## Entities/Objects Included Account, Address, Business License, Business License Application, Care Plan, Case, Case Episode, Case Participant, Case Proceeding, Case Proceeding Complaint, Case Proceeding Infraction, Case Proceeding Participant, Case Proceeding Result, Complaint Case, Contact, Custody Chain Entry, Custody Item, Custody Item Regulatory Code Violation, Custody Item Relation, Individual Application, Location, Public Complaint, Regulatory Authorization Application, Regulatory Code Violation, Regulatory Transaction Fee, Violation Enforcement Action, Visit ## More Info - [Investigative Case Management in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_case_proceedings.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Key Account Management - Account Plan Data Model Entities and relationships for defining, tracking, and managing account plans, objectives, and tactics across levels. ![Data model diagram for Key Account Management - Account Plan](https://developer.salesforce.com/media/life-sciences-key-account-management-account-plan-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/40e93de1-377b-49c6-9b46-83e35bf06e81) ## Entities/Objects Included Account, Account Plan, Account Plan Objective, Account Plan Participant, Account Plan Participant Stakeholder, Account Plan Product, Account Plan Relationship, Account Plan Related Object Analysis, Account Plan Stakeholder, Account Plan Stakeholder Action, Account Plan Stakeholder Product, Action Plan, Action Plan Item, Action Plan Template, Action Plan Template Assignment, Action Plan Template Item, Action Plan Template Item Value, Action Plan Template Version, Assessment Task, Contact, Goal Definition, Goal Definition Product, Life Science Marketable Product, Product2, Provider Account Product Information, Sprint, User, User Group, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Key Account Management - Territory Plan Data Model Entities and relationships for defining and managing territory plan objectives, tactics, and outcomes across levels. ![Data model diagram for Key Account Management - Territory Plan](https://developer.salesforce.com/media/life-sciences-key-account-management-territory-plan-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/74007b45-c46b-4168-a365-54fbbccde420) ## Entities/Objects Included Action Plan, Action Plan Item, Action Plan Template, Action Plan Template Assignment, Action Plan Template Item, Action Plan Template Item Value, Action Plan Template Version, Assessment Task, Goal Assignment, Goal Definition, Goal Definition Product, Life Science Marketable Product, Product2, Territory, Territory Business Plan ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Know Your Customer Data Model Entities and relationships used for storing information collected from a party during a KYC process, and to verify the identity of the party. ![Data model diagram for Know Your Customer](https://developer.salesforce.com/media/fsc-know-your-customer-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/ec485c0e-990e-49a1-b9f9-1a8d515a254f) ## Entities/Objects Included Account, Contact, Identity Document, Lead, Party Credit Profile, Party Credit Profile Alert, Party Credit Profile Financial Account, Party Credit Profile Financial Account Activity, Party Credit Profile Inquiry, Party Expense, Party Financial Asset, Party Financial Asset Lien, Party Financial Liability, Party Income, Party Identity Verification, Party Identity Verification Step, Party Profile, Party Profile Address, Party Profile Risk, Party Screening Step, Party Screening Summary ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Life Sciences - [Account Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/account-management.md) - [Activity Plans](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/activity-plans.md) - [Adverse Events](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/adverse-events.md) - [App Alerts](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/app-alerts.md) - [Briefings](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/briefings.md) - [Commercial Configuration](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/commercial-configuration.md) - [Data Change Requests](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/data-change-requests.md) - [Event Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/event-management.md) - [Field Email](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/field-email.md) - [Financial Assistance for Patient Services Program](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/financial-assistance-for-patient-services-program.md) - [General Events](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/general-events.md) - [Intelligent Content](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/intelligent-content.md) - [Inventory Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/inventory-management.md) - [Key Account Management - Account Plan](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/key-account-management-account-plan.md) - [Key Account Management - Territory Plan](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/key-account-management-territory-plan.md) - [Life Sciences Consent Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/life-sciences-consent-management.md) - [Lists and Filters](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/lists-and-filters.md) - [Medical Inquiries](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/medical-inquiries.md) - [Medical Insights](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/medical-insights.md) - [Mobile Metadata](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/mobile-metadata.md) - [Mobile Sync](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/mobile-sync.md) - [Next Best](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/next-best.md) - [Participant Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/participant-management.md) - [Product Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/product-management.md) - [Remote Engagement](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/remote-engagement.md) - [Sample Limits and Product Territory Allocation](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/sample-limits-and-product-territory-allocation.md) - [Segmentation](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/segmentation.md) - [Site Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/site-management.md) - [Subject Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/subject-management.md) - [Surveys](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/surveys.md) - [System Objects - Integration Job Run](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/system-objects-integration-job-run.md) - [System Objects - Trigger Handlers](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/system-objects-trigger-handlers.md) - [System Objects - User and Device Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/system-objects-user-and-device-management.md) - [Territory Management - Alignment](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/territory-mgmt-alignment.md) - [Territory Management - Territory Content Template Assignment](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/territory-mgmt-territory-content-template-assignment.md) - [Territory Management - User Downtime](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/territory-mgmt-user-downtime.md) - [Visit Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/visit-management.md) - [Workflow Management](https://developer.salesforce.com/docs/platform/data-models/guide/life-sciences-cloud/workflow-management.md) # Life Sciences Briefings Data Model Entities and relationships for AI-generated Life Sciences briefings that synthesize account context, clinical developments, customer interactions, and field insights into role-based daily audio summaries, including offline playback and continuity in the Life Sciences Cloud mobile experience. ![Data model diagram for Life Sciences Briefings](https://developer.salesforce.com/media/life-sciences-briefings-071726.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c8ccd859-14e6-44dc-96a2-d4bacd36637b) ## Entities/Objects Included Account, Briefing, Briefing Attendee, Briefing Content, Briefing Objective, Product2, User ## More Info - [Life Sciences Cloud](https://help.salesforce.com/s/articleView?id=ind.admin_life_sciences.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Lists and Filters Data Model Entities and relationships for creating and managing static account lists and dynamic account filters. ![Data model diagram for Lists and Filters](https://developer.salesforce.com/media/life-sciences-lists-and-filters-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/da907afd-a0dd-4dee-9454-e93c30986e94) ## Entities/Objects Included Account, Contact Point Address, Life Science Account List, Life Science Account List Column, Life Science Account List Filter Criteria, Life Science Account List Member, Life Science Account List Object ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Loyalty Clubs Data Model Entities and relationships for providing customers with exclusive benefits and privileges. ![Data model diagram for Loyalty Clubs](https://developer.salesforce.com/media/loyalty-clubs-050426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/46d02347-5f83-42b0-bf42-36097ab75374) ## Entities/Objects Included Actionable List, Campaign, Campaign Member, Loyalty Member Tier, Loyalty Membership Lifecycle, Loyalty Program, Loyalty Program Member, Loyalty Program Member Promotion, Loyalty Tier, Loyalty Tier Benefit, Loyalty Tier Eligibility Source, Loyalty Tier Group, Loyalty Tier Membership Fee Option, Loyalty Tier Promotion, Market Segment ## More Info - [Manage Clubs](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_clubs_learn_about_clubs.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Loyalty Journal Data Model Entities and relationships involved in managing transaction journals for loyalty programs. ![Data model diagram for Loyalty Journals](https://developer.salesforce.com/media/loyalty-journals-050426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a743ef73-f72d-45ff-872a-46fb4d726c24) ## Entities/Objects Included Account, Benefit, Journal Sub Type, Loyalty Aggregated Point Expiration Ledger, Loyalty Program, Loyalty Program Member, Loyalty Program Partner, Order, Product, Product Category, Promotion, Voucher, Voucher Definition ## More Info - [Loyalty Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_loyalty_data_model.htm&type=5) - [Set Up Loyalty Processes](https://help.salesforce.com/s/articleView?id=xcloud.set_up_loyalty_processes.htm&type=5) - [Create Loyalty Program Processes by Using Promotion Setup](https://help.salesforce.com/s/articleView?id=xcloud.promotion_setup.htm&type=5) - [Integrate Loyalty Management with External Systems](https://help.salesforce.com/s/articleView?id=xcloud.bapi_integrate_loyalty_management_with_external_systems.htm&type=5) - [Loyalty Management Standard Objects | Loyalty Management Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.loyalty.meta/loyalty/loyalty_api_overview.htm) - [Loyalty Management Fields on Standard Objects | Loyalty Management Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.loyalty.meta/loyalty/loyalty_platform_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Loyalty Management - [Loyalty Clubs](https://developer.salesforce.com/docs/platform/data-models/guide/loyalty-cloud/loyalty-clubs.md) - [Loyalty Journals](https://developer.salesforce.com/docs/platform/data-models/guide/loyalty-cloud/loyalty-journals.md) - [Loyalty Programs](https://developer.salesforce.com/docs/platform/data-models/guide/loyalty-cloud/loyalty-programs.md) # Loyalty Programs Data Model Entities and relationships supporting loyalty programs, including members, partners, currencies, tiers, and vouchers. ![Data model diagram for Loyalty Programs](https://developer.salesforce.com/media/loyalty-programs-050426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0d8c04a0-11b2-4b9d-8bd9-9c3e79496f09) ## Entities/Objects Included Account, Benefit, Benefit Action Parameter, Benefit Action Parameter Value, Benefit Type, Campaign, Campaign Member, Case, Contact, Loyalty Ledger, Loyalty Member Currency, Loyalty Member Tier, Loyalty Program, Loyalty Program Engagement Attribute, Loyalty Program Member, Loyalty Program Member Attribute Value, Loyalty Program Member Case, Loyalty Program Partner, Loyalty Program Partner Currency, Loyalty Program Partner Ledger, Loyalty Program Partner Promotion, Loyalty Program Prepaid Pack, Loyalty Program Promotion, Loyalty Tier, Loyalty Tier Benefit, Loyalty Tier Group, Market Segment, Network, Network Referenced Object, Order, Product, Product Catalog, Promotion, Promotion Loyalty Partner Product, Promotion Market Segment, Transaction Journal, Unit of Measure, Voucher, Voucher Definition ## More Info - [Loyalty Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_loyalty_data_model.htm&type=5) - [Get to Know the Loyalty Management Licenses](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_license.htm&type=5) - [Manage Loyalty Programs](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_manage_programs.htm&type=5) - [Loyalty Management Standard Objects | Loyalty Management Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.loyalty.meta/loyalty/loyalty_api_overview.htm) - [Loyalty Management Fields on Standard Objects | Loyalty Management Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.loyalty.meta/loyalty/loyalty_platform_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Manufacturing - [Account Manager Target](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/account-manager-target.md) - [Advanced Account Forecast](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/advanced-account-forecasting.md) - [Channel Partner Inventory Tracking](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/channel-partner-inventory-tracking.md) - [Fleets](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/fleets.md) - [Inventory](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/inventory.md) - [Product Service Campaign Management](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/product-service-campaign-management.md) - [Program Based Business & Advanced Account Forecasting](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/program-based-business-advanced-account-forecasting.md) - [Sales Agreements](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/sales-agreements.md) - [Visits](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/visits.md) - [Warranty Claims](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/warranty-claims.md) - [Warranty Supplier Recovery](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/warranty-supplier-recovery.md) - [Warranty Supplier Recovery Plus Vehicle](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/warranty-supplier-recovery-plus-vehicle.md) - [Warranty Terms](https://developer.salesforce.com/docs/platform/data-models/guide/manufacturing-cloud/warranty-terms.md) # Marketing - [Real-Time Offer Management: Offers](https://developer.salesforce.com/docs/platform/data-models/guide/marketing-cloud/real-time-offer-mgmt-offers.md) - [Real-Time Offer Management: Promotions](https://developer.salesforce.com/docs/platform/data-models/guide/marketing-cloud/real-time-offer-mgmt-promotions.md) # Media - [Advertising Campaign Opportunity](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/advertising-campaign-opportunity.md) - [Advertising Campaign Order](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/advertising-campaign-order.md) - [Advertising Media Plan](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/advertising-media-plan.md) - [B2B Ad Sales](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/b2b-ad-sales.md) - [Customer and Ad Server](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/customer-and-ad-server.md) - [Media Property](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/media-property.md) - [Product and Pricing](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/product-and-pricing.md) - [Revenue Schedules](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/revenue-schedules.md) - [Targeting Options](https://developer.salesforce.com/docs/platform/data-models/guide/media-cloud/targeting-options.md) # Media Plan Data Model Entities and relationships that represent a media plan, its ad placements, and placement configurations. ![Data model diagram for Advertising Media Plan](https://developer.salesforce.com/media/media-cloud-advertising-media-plan-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/799106aa-1ee3-4d9b-83be-010c9bc91ba6) ## Entities/Objects Included Ad Quote, Ad Quote Line, Ad Quote Line Ad Space Spec, Ad Quote Line Creative Size Type, Ad Quote Line Delivery Frequency, Ad Quote Line Delivery Schedule, Ad Quote Line Haitus, Ad Quote Line Target Expression, Ad Quote Line Target Value, Quote ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Media Property Data Model Entities and relationships that represent the publisher's media properties and locations where advertisements can be served. ![Data model diagram for Media Property](https://developer.salesforce.com/media/media-cloud-media-property-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4e59b6b6-d1e3-4f87-86fe-84222deb1298) ## Entities/Objects Included Ad Creative Size Type, Ad Space Creative Size Type, Ad Space Spec Product, Ad Space Specification, Media Channel, Product ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Medical Inquiries Data Model Entities and relationships for capturing, routing, and resolving medical inquiries and related communications. ![Data model diagram for Medical Inquiries](https://developer.salesforce.com/media/life-sciences-medical-inquiries-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4c5c8eaf-62a4-44de-b5f4-1c4df80db758) ## Entities/Objects Included Case, Contact Point Address, Contact Point Email, Contact Point Phone, Digital Signature, Inquiry, Inquiry Question, Inquiry Question Answer, Life Science Marketable Product, Product2, Subject, Subject Assignment, Territory2, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Medical Insights Data Model Entities and relationships for capturing and sharing compliant medical insights from healthcare professional and organization interactions. ![Data model diagram for Medical Insights](https://developer.salesforce.com/media/life-sciences-medical-insights-060126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/110569b4-8084-484f-90cd-e3da3342b27a) ## Entities/Objects Included Account, Goal Assignment, Goal Definition, Life Science Marketable Product, Medical Insight, Medical Insight Account, Medical Insight Event, Medical Insight Goal Definition, Medical Insight Product, Product2, Subject, Subject Assignment, User, User Reaction, Visit ## More Info - [Medical Insights](https://help.salesforce.com/s/articleView?id=ind.lsc_medical_insights_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Medication Management Data Model Entities and relationships for medication management activities including dispensing, therapy review, and reconciliation. ![Data model diagram for Medication Management](https://developer.salesforce.com/media/health-cloud-medication-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f6035a90-f7df-4567-8499-cebe1eafca84) ## Entities/Objects Included Care Plan, Care Plan Detail, Care Program, Care Program Enrollee, Clinical Detected Issue, Clinical Detected Issue Detail, Medication, Medication Dispense, Medication Reconciliation, Medication Reconciliation Recommendation, Medication Reconciliation Statement Recommendation, Medication Request, Medication Statement, Medication Statement Detail, Medication Therapy Review, Medication Therapy Statement Review, Medication Therapy Statement Review Issue, Patient Medication Dosage, Person Account ## More Info - [Medication Management](https://help.salesforce.com/s/articleView?id=ind.admin_medication_management.htm&type=5) - [Medication Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_medication_review_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Messaging Objects Data Model Entities and relationships involved in scheduling, including objects that represent service appointments and resources who can be scheduled to attend appointments. ![Data model diagram for Messaging Objects](https://developer.salesforce.com/media/service-cloud-messaging-objects-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/df848ec7-23d0-4739-b35f-de6936fae59c) ## Entities/Objects Included Conversation, Conversation Entry (Off Core), Conversation Participant, Messaging Channel, Messaging End User, Messaging Session, Messaging Session Metrics, Participant, Related Record (Off Core) ## More Info - [Messaging Objects Data Model](https://developer.salesforce.com/docs/service/messaging-object-model/guide/messaging_object_model.html) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Mobile Metadata Data Model Entities and relationships for storing and managing mobile application metadata caches. ![Data model diagram for Mobile Metadata](https://developer.salesforce.com/media/life-sciences-mobile-metadata-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/1d1e9e75-5272-4846-81f2-93d41e5321dd) ## Entities/Objects Included Content Document, Content Version, Life Science Mobile Metadata Record, Profile ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Mobile Sync Data Model Entities and relationships for storing and tracking synchronized mobile application data transactions and logs. ![Data model diagram for Mobile Sync](https://developer.salesforce.com/media/life-sciences-mobile-sync-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/fb907d0d-6d0a-4820-bff3-b5e4dd6fd1aa) ## Entities/Objects Included Device Sync Summary, Device Sync Transaction, Device Sync Transaction Log, Device Sync Transaction Record, Presentation File Reference ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Mortgage Data Model Entities and relationships used for managing residential loan applications and loan applicants. ![Data model diagram for Mortgage](https://developer.salesforce.com/media/fsc-mortgage-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b2164508-f91c-4597-9ade-004cd86f214a) ## Entities/Objects Included Account, Contact, Lead, Loan Applicant, Loan Applicant Address, Loan Applicant Asset, Loan Applicant Declaration, Loan Applicant Employment, Loan Applicant Income, Loan Applicant Liability, Loan Application Asset, Loan Application Financial, Loan Application Liability, Loan Application Property, Loan Application Title Holder, Opportunity, Person Account, Residential Loan Application, User ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Net Zero - [Net Zero Overview](https://developer.salesforce.com/docs/platform/data-models/guide/net-zero-cloud/net-zero-cloud-overview.md) # Net Zero Overview Data Model An overview of entities and relationships involved in calculating, tracking, and managing an organization's carbon footprint, emissions factors, energy use, and sustainability. ![Data model diagram for Net Zero Overview](https://developer.salesforce.com/media/netzero-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/ef0b65bc-6318-48bc-a167-337e1c2d03c7) ## Entities/Objects Included Account, Account Account Relationship, Air Travel Emissions Factor, Air Travel Energy Use, Annual Emissions Inventory, Annual Emissions Inventory Extension, Annual Emissions Reduction Target, Anti-Corruption Summary, Assessment, Assessment Question, Assessment Question Response, Assessment Question Version, Assessment Template, Biodiversity Summary, Building Energy Intensity, Building Energy Intensity Record Type Configuration, Building Energy Intensity Value, Building Size Category, Carbon Credit Allocation, Carbon Credit Allocation Item, Carbon Credit Debt Bucket, Carbon Credit Distribution, Carbon Credit Project, Carbon Emissions Scope Allocation, Carbon Emissions Scope Allocation Value, Clause Category Configuration, Clean Energy Project, Climate Change Emission and Financial Summary, Climate Change Risk Opportunity Summary, Contact, Content Document, Content Link, Content Source, Disclosure, Disclosure Definition, Disclosure Definition Version, Disclosure Reporting Period, Disclosure Type, Diversity Equity Summary, Document Clause, Document Clause Set Assessment Question, Document Template, Economic Assistance Summary, Electricity Emissions Factor Set, Electricity Lifecycle Emissions Factor Set, Emissions Activity, Emissions Allocation, Emissions Forecast Fact, Emissions Reduction Commitment, Emissions Reduction Target, Employee Distribution Summary, Employee Diversity Summary, Employment Benefit Summary, Employment Compensation Summary, Employment Summary, Energy Attribute Certificate Purchase, Energy Attribute Certificates Credits, Energy Attribute Credit Distribution, Environmental Risk, External Document, External Document Reference, External Document Storage Config, Freight Hauling Emissions Factor, Freight Hauling Energy Use, Generated Waste, Government Incentive Summary, Ground Travel Emissions Factor, Ground Travel Energy Use, Hotel Stay Emissions Factor, Hotel Stay Energy Use, Impact Risk Assessment, Impact Risk Discovery Assessment, Impact Risk Opportunity, Impact Risk Opportunity Assessment Topic, Impact Risk Opportunity Score, Impact Risk Topic, Indicator Assignment, Indicator Definition, Indicator Performance Period, Indicator Result, Inflation Rate, Info Library Document, Internal Organization Unit, Managed Care Performance, Materiality Assessment, Materiality Matrix Scale, Materiality Stakeholder, Materiality Stakeholder Category, Materiality Topic, Materiality Topic Clause Set, Materiality Topic Question, Materiality Topic Reference, Monthly Usage Tracking Data Gap, Named Credential, Omni Script Configuration, Organization Philanthropy Summary, Organization Summary, Other Emissions Factor Set, Other Emissions Factor Set Item, Other Lifecycle Emissions Factor Set, Other Lifecycle Emissions Factor Set Item, Party Role Relationship, Pollution Impact Risk Opportunity Summary, Procurement Emissions Factor, Procurement Emissions Factor Set Item, Product Emissions Factor, Product2, Program, Program Initiative, Program Initiative Assignment, Program Stakeholder, Record Type, Reference Data Load Log, Refrigerant Emission Factor Set, Rental Car Emissions Factor, Rental Car Energy Use, Scope 2 Value Chain Data, Scope 3 Carbon Emissions, Scope 3 Procurement Item, Scope 3 Procurement Summary, Searchable Published Document, Social Certification Summary, Stationary Asset Carbon Footprint, Stationary Asset Carbon Footprint Item, Stationary Asset Credit Annual Fact, Stationary Asset Emissions Source, Stationary Asset Emissions Source Record Type Configuration, Stationary Asset Energy Use, Stationary Asset Water Activity, Stationary Asset Water Footprint, Stationary Asset Water Footprint Item, Static Resource, Supplier, Supplier Product, Survey, Survey Invitation, Survey Question, Survey Question Response, Survey Subject, Survey Version, Sustainability Credit, Sustainability Goal, Sustainability Material Risk Summary, Sustainability Purchase, Sustainability Scorecard, Sustainability Stakeholder, Sustainability Task, Sustainability Task Group, Task, Tax Disclosure Summary, Time Period, Unit Of Measure, User, Vehicle Asset Carbon Footprint, Vehicle Asset Emissions Source Configuration Type, Vehicle Asset Energy Use, Vehicle Emissions Reserve, Waste Disposal Emissions Factor Set, Waste Disposal Emissions Factor Set Item, Waste Footprint, Waste Footprint Item, Yearly Usage Tracking Data Gap ## More Info - [Learn and Explore Net Zero](https://help.salesforce.com/s/articleView?id=ind.netzero_setup_learn_explore_net_zero_cloud.htm&type=5) - [Get Ready to Use Net Zero](https://help.salesforce.com/s/articleView?id=ind.netzero_manager_get_ready.htm&type=5) - [Net Zero Data Model | Net Zero Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.netzero_cloud_dev_guide.meta/netzero_cloud_dev_guide/netzero_cloud_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Next Best Data Model Entities and relationships for generating and managing AI-driven customer, action, and message recommendations. ![Data model diagram for Next Best](https://developer.salesforce.com/media/life-sciences-next-best-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b78b06f5-6074-44bb-a0bc-854770d68bde) ## Entities/Objects Included Account, Life Science Email, Life Science Marketable Product, Managed Event, Product Guidance, Product2, Territory Account Product Message Score, Territory Account Recommended Action, Territory Account Score, Territory2, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Nonprofit - [Fundraising](https://developer.salesforce.com/docs/platform/data-models/guide/nonprofit-cloud/fundraising.md) - [Fundraising Gift Planning](https://developer.salesforce.com/docs/platform/data-models/guide/nonprofit-cloud/fundraising-gift-planning.md) - [Fundraising Philanthropic Research](https://developer.salesforce.com/docs/platform/data-models/guide/nonprofit-cloud/fundraising-philanthropic-research.md) - [Grantmaking](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/grantmaking.md) - [Nonprofit Success Pack](https://developer.salesforce.com/docs/platform/data-models/guide/nonprofit-cloud/nonprofit-success-pack.md) - [Program & Case Management](https://developer.salesforce.com/docs/platform/data-models/guide/nonprofit-cloud/program-case-management.md) - [Program Management](https://developer.salesforce.com/docs/platform/data-models/guide/nonprofit-cloud/program-management.md) - [Volunteer Management](https://developer.salesforce.com/docs/platform/data-models/guide/nonprofit-cloud/volunteer-management.md) # Nonprofit Success Pack Data Model Entities and relationships used in the management of fundraising, donations, donors and other stakeholders. ![Data model diagram for Nonprofit Success Pack](https://developer.salesforce.com/media/npc-nonprofit-success-pack-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c587cae3-6473-4933-9ae1-ba82889deaae) ## Entities/Objects Included Account, Account Soft Credit, Address, Affiliation, Campaign, Campaign Member, Contact, Deliverable, Donation, Engagement Plan, Engagement Plan Task, Engagement Plan Template, Error, Form Template, GAU Allocation, General Accounting Unit, Get Started Completion Checklist State, Grant, Household, In-Kind Gift, Lead, Level, Major Gift, Matched Gift, Membership, NPSP Data Import, NPSP Data Import Batch, Opportunity, Opportunity Contact Role, Organization Account, Partial Soft Credit, Payment, Recurring Donation, Recurring Donation Change Log, Relationship, Task, Trigger Handler ## More Info - [Nonprofit Success Pack (NPSP) Documentation](https://help.salesforce.com/s/articleView?id=sfdo.Nonprofit_Success_Pack.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Operating Hours Data Model Entities and relationships for managing work and entitlements for Field Service and Operations resources. ![Data model diagram for Field Service and Operations Operating Hours](https://developer.salesforce.com/media/field-service-operating-hours-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7193f5a2-872d-4cb3-83c9-4a527ea399b1) ## Entities/Objects Included Account, Entitlement, Holiday, Operating Hours, Operating Hours Holiday, Service Resource, Service Resource Preference, Service Territory, Service Territory Member, Time Slot, Work Order, Work Order Line Item ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Opportunity Forecasting Data Model Opportunity objects related to forecasting and Forecasting Detail relationships. ![Data model diagram for Opportunity Forecasting](https://developer.salesforce.com/media/sales-cloud-opportunity-forecasting-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/540db150-962f-4b0a-8dfc-5717ff575b3b) ## Entities/Objects Included Forecasting Adjustment, Forecasting Fact, Forecasting Item, Forecasting Owner Adjustment, Forecasting Quota, Forecasting Type, Period, Product Family, Territory, Opportunity, Opportunity Product, Opportunity Product Schedule, Opportunity Split, Owner ## More Info - [Salesforce Forecasting](https://help.salesforce.com/s/articleView?id=sales.forecasts3_intro.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Order of Execution Flowchart Sequential steps which if followed, will ensure that all necessary processes and rules are applied correctly. ![Order of execution flowchart](https://developer.salesforce.com/media/order-of-execution-050925.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ ## More Info - [Triggers and Order of Execution](https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm) # Orders Data Model Entities and relationships for managing orders in Consumer Goods, including Order, Order Template, Product Assortment, and other key objects. ![Data model diagram for Orders](https://developer.salesforce.com/media/cg-cloud-orders-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/866d2f1b-426d-470b-a047-f89295ecabaf) ## Entities/Objects Included Account, Calculation Schema, Order, Order Item, Order Item Order Template Association, Order Item Template, Order Template, Order Template Product Selector Group, Product, Product Assortment, Product Assortment Order Template, Promotion, Promotion Reward, Signature Template, System Number, Tour, User, Visit, Workflow ## More Info - [Key Objects in Consumer Goods Data Model](https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_cg_cloud_data_model_key_objects.htm&type=5) - [Order Management Key Objects](https://help.salesforce.com/s/articleView?id=ind.cg_reference_admin_order_key_objects.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Other Diagrams - [Order of Execution](https://developer.salesforce.com/docs/platform/data-models/guide/other-diagrams/order-of-execution.md) # Participant Management Data Model Entities and relationships allowing streamlined recruitment and enrollment processes in clinical trials with advanced digital solutions – including storing clinical trial data representing care programs and research studies. ![Data model diagram for Participant Management](https://developer.salesforce.com/media/life-sciences-participant-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/531f149c-5241-4bb8-a4c2-82ae09e5593e) ## Entities/Objects Included Authorization Form Consent, Care Plan Template, Care Program, Care Program Detail, Care Program Eligibility Rule, Care Program Enrollee, Care Program Enrollee Status Period, Care Program Enrollment Evaluation Result, Care Program Site, Care Program Status Period, Care Program Team Member, Care Program Team Member Role Period, Code Set, Code Set Bundle, Digital Signature, Digital Verification, Enrollment Eligibility Criteria, Health Care Facility, Informed Consent, Omni Process, Person Account, Research Study, Research Study Candidate, Research Study Candidate Status Period, Research Study Protocol Information, Research Study Relation, Research Study Searchable Field ## More Info - [Participant Management](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/lsc_participant_management_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Party Overview Data Model An overview of entities and relationships involved in managing contact information (personal or business) for an individual, account, or unified individual (when using identity resolution). ![Data model diagram for Party Overview](https://developer.salesforce.com/media/data-cloud-party-overview-061826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0dbdbf13-2184-4689-9bcd-423e6bcce6ac) ## Entities/Objects Included Account, Account Contact, Contact Point App, Contact Point Email, Contact Point Phone, Device, Identity Match, Individual, Lead, Party Identification, Party Related Party, Person Education, Person Employment, Person Language, Person Life Event, Software App, Unified Indv Contact Point Address, Unified Indv Contact Point Email, Unified Indv Contact Point Phone, Unified Individual, Unified Link Contact Point Address, Unified Link Contact Point Email, Unified Link Contact Point Phone, Unified Link Individual ## More Info - [Party Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_party_data_model.htm&type=5) - [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Pharmacy Benefits Verification Data Model Entities and relationships involved in medication request verification, including coverages, programs and benefits. ![Data model diagram for Pharmacy Benefits Verification](https://developer.salesforce.com/media/health-cloud-pharmacy-benefits-verification-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/ccdc43e7-1e78-4727-9ff3-13bc5871518b) ## Entities/Objects Included Account, Care Benefit Verify Request, Care Limit Type, Care Program, Care Program Enrollee, Care Program Product, Coverage Benefit, Coverage Benefit Item, Coverage Benefit Item Limit, Healthcare Provider, Medication, Medication Request, Member Plan, Product2, Purchaser Plan ## More Info - [Pharmacy Benefits Verification](https://help.salesforce.com/s/articleView?id=ind.lsc_admin_pharmacy_benefits_verification.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Platform - [AgentExchange Go-To-Market](https://developer.salesforce.com/docs/platform/data-models/guide/platform/agentexchange-go-to-market.md) - [Customer](https://developer.salesforce.com/docs/platform/data-models/guide/platform/customer.md) - [Flow Approval Process](https://developer.salesforce.com/docs/platform/data-models/guide/platform/platform-flow-approval-process.md) - [Profiles and Permissions Management](https://developer.salesforce.com/docs/platform/data-models/guide/platform/profiles-and-permissions-management.md) - [Privacy Consent](https://developer.salesforce.com/docs/platform/data-models/guide/platform/privacy-consent.md) - [Salesforce Files](https://developer.salesforce.com/docs/platform/data-models/guide/platform/salesforce-files.md) - [Salesforce Scheduler](https://developer.salesforce.com/docs/platform/data-models/guide/service-cloud/salesforce-scheduler.md) - [Salesforce Surveys](https://developer.salesforce.com/docs/platform/data-models/guide/platform/salesforce-surveys.md) - [Tasks & Events](https://developer.salesforce.com/docs/platform/data-models/guide/platform/tasks-events.md) # Preventive Maintenance Data Model Entities and relationships for managing preventive maintenance programs including maintenance plans, work rules, assets, and contract line outcomes. ![Data model diagram for Field Service and Operations Preventive Maintenance](https://developer.salesforce.com/media/field-service-preventive-maintenance-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f5d64d7d-e18a-45eb-a9b3-5edbe083904d) ## Entities/Objects Included Account, Asset, Associated Location, Contract Line Item, Contract Line Outcome, Contract Line Outcome Data, Location, Maintenance Asset, Maintenance Plan, Maintenance Work Rule, Parent Record, Recordset Filter Criteria, Service Appointment, Service Contract, Work Order, Work Order Line Item, Work Type ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Pricing Data Model Entities and relationships for managing pricing in Field Service and Operations including price books, products, assets, and work orders. ![Data model diagram for Field Service and Operations Pricing](https://developer.salesforce.com/media/field-service-pricing-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b4d9dcec-0708-48a4-a9df-776a9b3bc778) ## Entities/Objects Included Asset, Asset Relationship, Price Book, Price Book Entry, Product, Work Order, Work Order Line Item ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Privacy Consent Data Model Conceptual entity groupings for 'What' and 'Who', as well as entities and relationships involved in managing privacy consent for a given privacy subject. ![Data model diagram for Privacy Consent](https://developer.salesforce.com/media/platform-privacy-consent-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/9a18accf-4f2d-4872-8fdf-ad28c77cafd4) ## Entities/Objects Included Account, Authorizable Form Request Record, Authorization Form, Authorization Form Consent, Authorization Form Data Use, Authorization Form Test, Business Brand, Care Program Enrollee, Communication Subscription, Communication Subscription Channel Type, Communication Subscription Consent, Communication Subscription Timing, Contact, Contact Point, Contact Point Address, Contact Point Consent, Contact Point Email, Contact Point Phone, Contact Point Type Consent, Content Document, Content Document Version, Customer, Data Use Legal Basis, Data Use Purpose, Digital Signature, Engagement Channel Type, Individual, Info Authorization Request Form, Information Authorization Request, Information MultiParty Request, Party Consent, Party Role, Privacy Consent, Privacy Subject, Seller, User ## More Info - [Security, Identity, and Privacy](https://help.salesforce.com/s/articleView?id=release-notes.rn_security.htm&release=246&type=5) - [Identity | Salesforce Developer Center](https://developer.salesforce.com/developer-centers/identity) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Privacy Overview Data Model Conceptual entities for Privacy Consent and Contact point, along with entities and relationships for tracking and managing data privacy preferences. ![Data model diagram for Privacy](https://developer.salesforce.com/media/data-cloud-privacy-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a4c4fc9b-56b2-4f12-b03e-c30754294767) ## Entities/Objects Included Account, Account Contact, Authorization Form, Authorization Form Consent, Channel, ChannelType, Communication Subscription, Communication Subscription Channel Type, Communication Subscription Consent, Communication Subscription Timing, Consent Action, Consent Captured Contact Point Type, Consent Status, Contact Point, Contact Point Address, Contact Point App, Contact Point Digital Id, Contact Point Email, Contact Point OTT Service, Contact Point Phone, Data Entity Instance, Data Use Legal Basis, Data Use Purpose, Data Use Purpose Consent Action, Engagement Channel, Engagement Channel Type, Engagement Channel Type Consent, Entity, Identification, Individual, Lead, Party Consent, Party Identification, PartyRole, SubscriptionTiming, Unified Individual, Unified Link Individual ## More Info - [Privacy Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_privacy_data_model.htm&type=5) - [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Process Compliance Navigator Data Model Entries and relationship to track and manage compliance at your company to make sure that your company follows internal policies and meets regulatory requirements and industry standards. ![Data model diagram for Process Compliance Navigator](https://developer.salesforce.com/media/industries-process-compliance-navigator-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/67025d11-1e42-4c05-b7c6-898ab73e3c3b) ## Entities/Objects Included Apex Class, Asset, Business Operations Process, Business Operations Process Participant, Compliance Control, Compliance Control Participant, Compliance Control Version, Compliance Control Version Test, Compliance Control Version Test Execution, Compliance Policy, Compliance Policy Clause, Compliance Policy Clause Version, Compliance Policy Participant, Compliance Policy Version, Compliance Test, Content Document, Context Node Mapping, Document Extraction Request, Expression Set, Group, Participant Role, Regulation, Regulation Clause, Regulation Clause Version, Regulation Participant, Regulation Version, Regulation Version Document Extraction Request, Regulatory Authority, User, Validation Procedure, Validation Procedure Control, Validation Procedure Param Map, Validation Procedure Parameter, Validation Procedure Participant, Validation Procedure Version ## More Info - [Process Compliance Navigator (Help)](https://help.salesforce.com/s/articleView?id=ind.business_compliance_suite.htm&type=5) - [Process Compliance Navigator (Developer Docs)](https://developer.salesforce.com/docs/atlas.en-us.industries_reference.meta/industries_reference/process_compliance_navigator_overview.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product & Catalog Management Data Model Entities and relationships for managing collections of products (with product offerings and specifications) organized in catalogs. ![Data model diagram for Product & Catalog Management](https://developer.salesforce.com/media/comms-cloud-product-catalog-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6ddc08b2-8c6d-4891-8dc5-f3ee0585bcf8) ## Entities/Objects Included Atomic Product Specification, Bundled Product Offering, Bundled Product Offering Option, Catalog, Catalog or Category, Catalog Product Offer, Catalog Relationship, Catalog Specification, Catalog Specification Catalog Relationship, Catalog Specification Relationship, Category, Composite Product Specification, Composite Product Specification Component, Configuration Action, CPQ Rule, Customer-Facing Service Spec, Offer Migration Component Mapping, Offering/Specification, Product Class, Product Class Attribute, Product Offering, Product Offering Attribute Override, Product Offering or Specification Relationship, Product Relationship Rule Action, Product Relationship Type, Product Spec Decomposition Relationship, Product Specification, Product Specification Attribute, Qualification Context Rule, Resource Specification, Resource-Facing Service Specification, Service Specification, Simple Product Offering, Vlocity Attribute, Vlocity Attribute Category, Vlocity Picklist, Vlocity Picklist Value ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product & Price Book Data Model Objects and relationships for managing products and their associated pricing information. ![Data model diagram for Product & Price Book](https://developer.salesforce.com/media/sales-cloud-product-price-book-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/8d872ae6-fa47-47e0-a951-592c1a9bb8a6) ## Entities/Objects Included Account, Contract, Currency, Opportunity, Opportunity Product, Order, Order Product, Price Book, Price Book Entry, Product, Quote Line Item, Quote ## More Info - [Products and Price Books](https://help.salesforce.com/s/articleView?id=sales.products_pricebooks.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product and Pricing Data Model Entities and relationships for managing products and pricing with Media. ![Data model diagram for Product and Pricing](https://developer.salesforce.com/media/media-cloud-product-and-pricing-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4847910b-ab9f-4b02-a812-d879348520b6) ## Entities/Objects Included Catalog, Category, Price Book, Price Book Entry, Product, Product Attribute Definition, Product Category Product, Product Classification ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product Catalog Management Data Model Entities & relationships for setting up and managing products, rules, and catalogs. ![Data model diagram for Product Catalog Management](https://developer.salesforce.com/media/revenue-cloud-product-catalog-mgmt-060126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/62ecfbf4-5ca7-4306-b24f-12595fdd22ac) ## Entities/Objects Included Attribute Category, Attribute Category Attribute, Attribute Definition, Attribute Picklist, Attribute Picklist Excluded Value, Attribute Picklist Value, Commerce Search Doc Changelist, Commerce Search Index Error, Commerce Search Index Info, Commerce Search Index Log, Commerce Search Index Payload, Commerce Search Sorting Rule, Commerce Translation Event, Organization, Product Attribute, Product Attribute Definition, Product Attribute Item, Product Attribute Set, Product Attrib Set Product, Product Catalog, Product Category, Product Category Disqualification, Product Category Product, Product Category Qualification, Product Classification, Product Classification Attribute, Product Component Group, Product Component Group Override, Product Disqualification, Product Qualification, Product Ramp Segment, Product Related Component, Product Related Component Override, Product Relationship Type, Product Selling Model, Product Selling Model Option, Product Specification Record Type, Product Specification Type, Product2, Proration Policy, Record Type, Runtime Catalog Index Setting, Runtime Catalog Snapshot, Runtime Catalog Snapshot Index, Web Store Search Attr Settings ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product Data Model Entities and relationships related to products to be sold or parts of products to be tracked for service purposes. ![Data model diagram for Product](https://developer.salesforce.com/media/data-cloud-product-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/774ac5f2-4a22-4e06-adad-6284d8bebd63) ## Entities/Objects Included Brand, Bundle Product, Goods Product, Loyalty Partner Product, Loyalty Program Partner, Master Product, Opportunity, Opportunity Product, Product, Product Browse Engagement, Product Catalog, Product Category, Product Category Product, Sales Channel, Sales Order Product ## More Info - [Product Subject Area](https://help.salesforce.com/s/articleView?id=data.c360_a_product_data_model.htm&type=5) - [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product Management Data Model Entities and relationships for managing product hierarchies, access, and alignment across business activities. ![Data model diagram for Product Management](https://developer.salesforce.com/media/life-sciences-product-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/ff1fa528-d676-4670-8047-b727bd60e816) ## Entities/Objects Included Account, Life Science Marketable Product, Life Science Product Account Restriction, Parent, Product Guidance, Product Territory Availability, Product Territory Detailed Availability, Product2, Territory2 ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product Pricing Data Model Entities and relationships for managing price lists, discounts, promotions, and rules related to product pricing. ![Data model diagram for Product Pricing](https://developer.salesforce.com/media/comms-cloud-product-pricing-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c18b855f-fd99-4a21-bd5f-9080f070d694) ## Entities/Objects Included Account Discount Template, Atomic Product Specification, Base Price List, Bundled Product Offering, Catalog, Catalog or Category, Catalog Product Offer, Category, Charge Measurement, Child Price List, Composite Product Specification, Cost, Discount, Discount Template, Discount Template Applies To, Discount Template Pricing, Offering/Specification, Order Discount Template, Price, Price Book, Price Book Entry, Price List, Price List Eligibility Rule, Price List Entry, Pricing Element, Pricing Rule, Pricing Variable, Product Offering, Product Specification, Product Specification Attribute, Promotion, Promotion Item, Promotion Item Attribute Override, Promotion Item or Discount Template Applies To, Promotion or Discount Template, Promotion Or Discount Template Eligibility Rule, Simple Product Offering ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Product Service Campaign Data Model Entities and relationships for managing product service campaigns including campaign items, work orders, return orders, and asset management. ![Data model diagram for Field Service and Operations Product Service Campaign](https://developer.salesforce.com/media/field-service-product-service-campaign-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/728f62ee-28f9-4055-b380-cba5b50c3bad) ## Entities/Objects Included Asset, Product, Product Service Campaign, Product Service Campaign Item, Return Order, Return Order Line Item, Serialized Product, Work Order, Work Order Line Item ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Product Service Campaign Management Data Model Entities and relationships for manufacturers to organize product service campaigns to service faulty products, recall products in disrepair, upgrade eligible products, and manage product communications at scale. ![Data model diagram for Product Service Campaign Management](https://developer.salesforce.com/media/mfgr-cloud-product-service-campaign-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/959d2434-77db-40c8-b3c1-1a1df41fd78e) ## Entities/Objects Included Account, Actionable List, Actionable List Member, Asset, Case, Claim, Contact, Engagement Channel Type, Group Definition Causal Item, Location, Manufacturing and Consumer Goods Clouds cases, Product, Product Batch Item, Product item, Product Service Campaign, Product Service Campaign Definition, Product Service Campaign Definition Partner Inventory, Product Service Campaign Definition Related Causal Item, Product Service Campaign Group Definition, Product Service Campaign Group Definition Partner, Product Service Campaign Item, Product Service Campaign Preferred Partner, Product Service Campaign Work Type, Production Batch, Public Complaint, Return Order, Serialized Product, Service Appointment, User, Vehicle, Vehicle Definition, Work Order, Work Order Line Item, Work Type ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Profiles and Permissions Management Data Model Entities and relationships for managing profiles, permission sets, assignments, and access controls. ![Data model diagram for Profiles and Permissions Management](https://developer.salesforce.com/media/platform-profiles-permissions-management-052926.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/bd72f501-9f7b-448e-a3a0-9a8d574ce1a6) ## Entities/Objects Included Data Space Scope, Field Permissions, Muting Permission Set, Object Permissions, Permission Set, Permission Set Assignment, Permission Set Group, Permission Set Group Component, Permission Set License, Permission Set License Assignment, Profile, Record Type, Session Perm Set Activation, Setup Entity Access, Tab Visibility, User, User License ## More Info - [Data Access Management](https://help.salesforce.com/s/articleView?id=platform.security_data_access_mgmt.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Program & Case Management Data Model A conceptual entity for a program participant along with entities and relationships for program management, complaint case management, outcome management, and guided care plans. ![Data model diagram for Program & Case Management](https://developer.salesforce.com/media/npc-program-case-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3f146ec9-3d57-4bfe-bfd3-eea667c5b67f) ## Entities/Objects Included Account, Action Plan Template, Applicant, Application Form, Application Form Eval Ptcp, Application Form Evaluation, Application Form Participant, Application Form Relation, Application Render Method, Application Stage Definition, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Schedule, Benefit Schedule Assignment, Benefit Session, Benefit Type, Business Account, Care Barrier, Care Barrier Type, Care Plan, Care Plan Detail, Care Plan Template, Care Plan Template Benefit, Care Plan Template Goal, Case, Case Participant, Case Program, Code Set, Code Set Bundle, Complaint Case, Complaint Participant, Contact, Goal Assignment, Goal Assignment Detail, Goal Definition, Indicator Assignment, Indicator Definition, Intake Form Section, Intake Form Section Participant, Interaction Summary, Outcome, Outcome Activity, Person Account, Preliminary Application Ref, Program, Program Cohort, Program Cohort Member, Program Enrollment, Program Recommendation Rule, Public Complaint, Recurrence Schedule, Referral ## More Info - [Program and Case Management](https://help.salesforce.com/s/articleView?id=ind.prog_case_mgmt.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Program Based Business & Advanced Account Forecasting Data Model Entities and relationships used to manage program-based business, derive forecasts from customers' forecasts, define relationships between customer products and manufacturing supplier products, and manage opportunities related to a program. ![Data model diagram for Program Based Business & Advanced Account Forecasting](https://developer.salesforce.com/media/mfgr-cloud-program-based-business-and-advanced-acct-forecasting-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/674be090-c889-4afb-9e79-1ec255d2e903) ## Entities/Objects Included Account, Advanced Account Forecast Adjustment Period, Advanced Account Forecast Dimension, Advanced Account Forecast Dimension Source, Advanced Account Forecast Fact, Advanced Account Forecast Fact Adjustment, Advanced Account Forecast Formula, Advanced Account Forecast Measure Definition, Advanced Account Forecast Period, Advanced Account Forecast Period Group, Advanced Account Forecast Set, Advanced Account Forecast Set Partner, Advanced Account Forecast Set Use, Custom Forecast Fact, Manufacturing Program, Manufacturing Program Component Forecast Fact, Manufacturing Program Forecast Fact, Manufacturing Program Template, Manufacturing Program Template Item, Manufacturing Program Variant Forecast Fact, Opportunity, Period, Product, Product Related Material, Profile, Unit of Measure(Rebate Mgmt. object) ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Program Management Data Model A conceptual entity for Participant along with entities and relationships used for program management. ![Data model diagram for Program Management](https://developer.salesforce.com/media/npc-program-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/e2dd4f0b-c31f-4341-9837-0e9bd1de6726) ## Entities/Objects Included Account, Application Form, Application Form Evaluation, Application Form Relation, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Schedule, Benefit Schedule Assignment, Benefit Session, Benefit Type, Contact, Program, Program Cohort, Program Cohort Member, Program Enrollment, Program Recommendation Rule, Recurrence Schedule ## More Info - [Program Management](https://help.salesforce.com/s/articleView?id=ind.prog_case_mgmt_prog_mgmt.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Promotions Data Model Entities and relationships that govern how promotions are applied to products and cart items throughout the checkout cycle. ![Data model diagram for Promotions](https://developer.salesforce.com/media/promotions-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4ed6378d-8710-4f14-832f-9028cf979fec) ## Entities/Objects Included Buyer Group, Coupon, Coupon Code Redemption, Order Item Adjustment Line Summary, Order Item Summary, Order Summary, Product 2, Product Category, Product Selling Model, Promotion, Promotion Item Rule, Promotion Line Item Rule, Promotion Market Segment, Promotion Qualifier, Promotion Segment, Promotion Segment Buyer Group, Promotion Segment Sales Store, Promotion Target, Promotion Tier, Sales Store ## More Info - [Promotions Data Model](https://developer.salesforce.com/docs/commerce/salesforce-commerce/guide/b2b-b2c-comm-data-model-promotions.html) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Provider Management Data Model Conceptual entity groupings for participant and credentials, with entities and relationships involved in managing healthcare providers and benefits. ![Data model diagram for Provider Management](https://developer.salesforce.com/media/pss-provider-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b6f68937-639f-459a-ab12-eb2060921faf) ## Entities/Objects Included Account, Account Contact Relation, Accreditation, Award, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Item Code, Benefit Schedule, Benefit Session, Benefit Specialty, Benefit Type, Board Certification, Business License, Care Provider Facility Specialty, Care Specialty, Code Set, Code Set Bundle, Contact, Healthcare Facility, Healthcare Practitioner Facility, Healthcare Provider, Healthcare Provider Adverse Action, Healthcare Provider NPI, Healthcare Provider Specialty, Location, Operating Hours, Party Income, Person Education, Person Employment, Referral, Time Slot ## More Info - [Provider Management in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_provider_management.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Provider Network Contract Management Data Model Entities and relationships used in recording and managing contract information for healthcare providers, payers, and provider groups. ![Data model diagram for Provider Network Contract Management](https://developer.salesforce.com/media/health-cloud-provider-network-contract-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7d9a695d-496f-4f15-9109-245bc12d630e) ## Entities/Objects Included Account Contact Relationship, Application Case, Bundled Care Fee Agreement, Business Account, Capitation Care Fee Agreement, Care Fee Schedule Item, Case, Categorized Care Fee Agreement, Contract, Contract Payment Agreement, Fee Schedule Definition, Healthcare Facility, Healthcare Facility Network, Healthcare Payer Network, Healthcare Practitioner Facility, Healthcare Provider, Individual Application, Insurance Policy, Percentile Based Care Fee Agreement, Person Account/Contact, Person Employment, Preventive Care Agreement, Provider Network Contract, Provider Network Tier, Shared Saving Payment Agreement, Standard Care Fee Agreement ## More Info - [Provider Network Management](https://help.salesforce.com/s/articleView?id=ind.landing_provider_network_mgmt.htm&type=5) - [Provider Network Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_pnm_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Provider Relationship Management Data Model Entities and relationships representing the practitioners, facilities, physician relationships, specialties, and organizational hierarchy for a healthcare provider network. ![Data model diagram for Provider Relationship Management](https://developer.salesforce.com/media/health-cloud-provider-relationship-mgmt-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/e573db04-5fba-465e-886a-d0ae1fa0962c) ## Entities/Objects Included Accreditation, Account, Account Contact Relationship, Award, Board Certification, Business Account, Business License, Care Provider Adverse Action, Care Provider Facility Specialty, Care Service, Care Specialty, Care Specialty Taxonomy, Care Taxonomy, Contact, Credentials, Healthcare Facility, Healthcare Facility Network, Healthcare Payer Network, Healthcare Practitioner Facility, Healthcare Provider, Healthcare Provider NPI, Healthcare Provider Service, Healthcare Provider Specialty, Healthcare Provider Taxonomy, Healthcare Provider Treated Condition, Healthcare Service Detail, Location, Parent Account, Person Account, Person Education, Problem Definition ## More Info - [Provider Relationship Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_provider_data_model_overview.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Public Complaint Data Model Entities and relationships for managing concerns reported by constituents as public complaints. ![Data model diagram for Public Complaint](https://developer.salesforce.com/media/pss-public-complaint-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4b9a6ed7-7d39-43e1-8b0e-b5c2985c137d) ## Entities/Objects Included Account, Action Plan, Assessment, Business Application, Case, Case Comment, Case Participant, Complaint Case, Complaint Participant, Contact, Individual Application, Inspection Visit, Interaction Summary, Public Complaint, Regulatory Code Violation ## More Info - [Manage Complaints in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_user_task_manage_comlaints.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Public Sector - [Public Sector Overview](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/pss-overview.md) - [Application & Authorization](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/application-authorization.md) - [Asset Management](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/pss-asset-management.md) - [Benefit Management](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/benefit-management.md) - [Grantmaking (Application Form)](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/grantmaking-app-form.md) - [Grantmaking (Individual Application Data Model)](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/grantmaking.md) - [Interaction Summary](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/interaction-summary.md) - [Investigative Case Management](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/justice-investigative-case-management.md) - [Provider Management](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/provider-management.md) - [Public Complaint](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/public-complaint.md) - [Regulatory Area, Fees, & Enforcement](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/regulatory-area-fees-enforcement.md) - [Social Program Management](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/social-program-management.md) - [Talent Recruitment Management](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/talent-recruitment-management.md) - [Visits, Inspections & Dynamic Assessments](https://developer.salesforce.com/docs/platform/data-models/guide/public-sector-solutions/visits-inspections-dynamic-assessments.md) # Public Sector Overview Data Model An overview of the most common Public Sector objects and their relationships, including key entities for government services, citizen engagement, case management, and regulatory processes. ![Data model diagram for Public Sector Overview](https://developer.salesforce.com/media/pss-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f599b56c-d72c-4ee5-b8f8-b311679fb473) ## Entities/Objects Included Account, Action Plan, Application Form, Application Form Participant, Assessment, Authorization (License), Benefit, Benefit Assignment, Business Account, Business Application, Care Plan, Care Specialty, Case, Case Management, Case Participant, Complaint, Complaint Case, Complaint Participant, Constituent or Participant, Contact, Goal, Household, Individual Application, Job Position, License, Occupation, Other Business Account, Party, Pay Grade, Person Account, Position, Program, Program and Benefit Management, Provider, Provider Management, Public Complaint, Recruitment Requisition, Referral, Regulatory Authorization Application, Regulatory Code Violation, Regulatory Enforcement, Talent Management, Visit ## More Info - [Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_admin_concept_psc_welcom.htm&type=5) - [Public Sector Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.pss_dev_guide.meta/pss_dev_guide/) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Public Sector Tax & Revenue Management Data Model Entities and relationships for capturing and managing taxpayer profile information from tax agencies. ![Data model diagram for Public Sector Tax & Revenue Management](https://developer.salesforce.com/media/data-360-public-sector-tax-revenue-management-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/822d42b6-906a-4343-ab8a-5262274dc65a) ## Entities/Objects Included Account, Business Unit, Content Document, Identity Match, Individual, Organization, Party Identification, Payment Instrument, Tax Account, Tax Authority / Government Agency, Tax Declaration Document, Tax Document Item, Tax Filing, Tax Filing Assessment, Tax Filing Assessment Document, Tax Filing Assessment Line Item, Tax Filing Assessment Line Item Document, Tax Filing Document, Tax Filing Line Item, Tax Filing Line Item Document, Tax Filing Participant, Tax Filing Payment Instrument, Tax Filing Tax Account, Tax Payment, Tax Refund, Tax Type, Tax Type Period ## More Info - [Tax & Revenue Management](https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/aps_tr_data_model_reference.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Rate Management Data Model Entities and relationships for calculating and managing consumption-based rates and rate adjustments for products and usage resources. ![Data model diagram for Rate Management](https://developer.salesforce.com/media/revenue-cloud-rate-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/96623332-e80f-4b03-9f87-1a8f2dac99a3) ## Entities/Objects Included Asset, Asset Rate Adjustment, Asset Rate Card Entry, Attribute Based Adjustment Rule, Attribute Definition (FSL), Attribute Adjustment Condition, Batch Job, Price Book, Price Book Rate Card, Product 2, Product Attribute Definition, Product Selling Model, QOCAL, Rate Adjustment By Attribute, Rate Adjustment By Tier, Rate Card, Rate Card Entry, Rating Frequency Policy, Rating FrequencyPolicy, Rating Request, Rating Request Batch Job, Resource Grant Map, Unit of Measure Class, Unit of Measure Unit, Usage Management, Usage Resource ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Real-Time Offer Management: Offers Data Model Entities and relationships for designing, activating, and managing usage of offers with Offer Management. ![Data model diagram for Real-Time Offer Management: Offers](https://developer.salesforce.com/media/marketing-real-time-offer-mgmt-offers-090226.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/ce24d379-c03a-4d44-bdfa-c64f43e3e93b) ## Entities/Objects Included Campaign, Catalog, Category, Coupon, Engagement Channel Type, List Email, Offer, Offer Group, Offer Group Assigned Offer, Offer List Email, Offer Market Segment, Offer Product, Offer Product Category, Offer Treatment, Product, Promotion, Segment ## More Info - [Get Started with Real-Time Offer Management](https://developer.salesforce.com/docs/atlas.en-us.real_time_offer_management.meta/real_time_offer_management/real_time_offer_management_dev_guide.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Real-Time Offer Management: Promotions Data Model Entities and relationships for designing, running, and managing usage of promotions with Global Promotions Management. ![Data model diagram for Real-Time Offer Management: Promotions](https://developer.salesforce.com/media/marketing-real-time-offer-mgmt-promotions-090226.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/121fbcde-2a5d-4358-b0d7-517029b8cd43) ## Entities/Objects Included Account, Category, Contact, Coupon, Email Template, Engagement Channel Type, Game Definition, Game Participant, Game Participant Reward, Game Reward, Internal Organization Unit, Loyalty Program Member, Market Segment, Product, Promotion, Promotion Channel, Promotion Execution Evaluation Group, Promotion Execution Evaluation Group Item, Promotion Limit, Promotion Limit Usage, Promotion Market Segment, Promotion Party Usage, Promotion Product, Promotion Product Category, Promotion Rule Template, Promotion Stage, Promotion Stage Email Template, Retail Store, Retail Store Group, Rule Library, Voucher, Voucher Definition ## More Info - [Get Started with Real-Time Offer Management](https://developer.salesforce.com/docs/atlas.en-us.real_time_offer_management.meta/real_time_offer_management/real_time_offer_management_dev_guide.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Recruitment and Admissions Data Model Entities and relationships for tracking and managing the recruitment and admissions processes in education. ![Data model diagram for Recruitment and Admissions](https://developer.salesforce.com/media/edu-cloud-recruitment-and-admissions-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/fbf60a90-a237-446b-ac9f-80c4b212bf80) ## Entities/Objects Included Academic duration, Academic Session, Academic Term, Academic Term Enrollment, Academic Year, Account, Account Contact Relationship, Action Plan, Action Plan Item, Action Plan Template, Action Plan Template Assignment, Action Plan Template Item, Action Plan Template Version, Affiliate Group, Applicant, Application Decision, Application Render Method, Application Render Method Assignment, Application Review, Application Stage Definition, Application Timeline, Auxilary Domain, Business Account (Record Types), Business Profile, Case, Complex Case Management Domain, Constituent Role, Contact, Contact Contact Relationship, Contact Point Consent, Contact Point, Contact Profile, Contact Request, CP Address, CP Email, CP Phone, Educational Info Request, Educational Institution, Educational Institution Offering, Employee, Enrollee, Identity Document, Individual Application, Individual Application Task, Individual Application Task Item, Learner enrollment, Learner Program, Learner Program Requirement, Learner Program Requirement Progress, Lead, Learning Academic Interest, Learning Achievement, Learning Catalog, Learning Course, Learning Foundation Item, Learning Outcome Item, Learning Program, Learning Program Plan, Learning Program Plan Requirement, Location, Opportunity, OR, Party Role Relation, Person Account, Person Attributes, Person Disability, Person Education, Person Employment, Person Examination, Person Language \*M/D Relationship, Preliminary Application Ref, Prior Learning Evaluation, Product, Program, Program Term Application Timeline, Progress tracked, Requester, Requirement details, Requirement for, Requirement for Product, Scheduler Domain, Searchable Profile, Task ## More Info - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Regulatory Area, Fees, & Enforcement Data Model Entities, relationships, and logical groupings (including regulatory area, regulatory fees, and regulatory enforcement) for License, Permit, and Inspections (LPI) management. ![Data model diagram for Regulatory Area, Fees, & Enforcement](https://developer.salesforce.com/media/pss-regulatory-area-fees-enforcement-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/cea15d5e-9465-479e-af18-1e9070f73d6d) ## Entities/Objects Included Account, Authorization (License or Permit), Business Application, Business Regulatory Authorization Type, Business Type, Individual Application, Inspection Visit, Permit Dependency, Product, Regulatory Authority, Regulatory Authorization Type, Regulatory Authorization Type Product, Regulatory Code, Regulatory Code Assessment Indicator, Regulatory Code Use, Regulatory Code Violation, Regulatory Transaction Fee, Regulatory Transaction Fee Item, Violation Enforcement Action, Violation Type, Violation Type Assessment Indicator, Violation Type Use ## More Info - [Configure Regulatory Transaction Fees in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_admin_con_setup_rtf.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Remote Engagement Data Model Entities and relationships for planning, conducting, and tracking virtual engagements with healthcare professionals. ![Data model diagram for Remote Engagement](https://developer.salesforce.com/media/life-sciences-remote-engagement-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b6ce8f2c-2a62-43d8-b565-12e165f2dd0d) ## Entities/Objects Included Account, Contact, Digital Signature, Video Call, Video Call Participant, Video Call Participant Request, Video Call Participant Session, Video Call Recording, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Resource Time Management Data Model Entities and relationships for resources managing their time spent on work. ![Data model diagram for Field Service and Operations Resource Time Management](https://developer.salesforce.com/media/field-service-resource-time-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b059412e-3701-4bff-b289-986edd75f249) ## Entities/Objects Included Assigned Resource, Resource Absence, Service Appointment, Service Resource, Time Sheet, Time Sheet Entry, User, Work Order, Work Order Line Item ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Retail Execution Data Model Entities and relationships supporting activities involved in the execution of retail store operations. ![Data model diagram for Retail Execution](https://developer.salesforce.com/media/retail-execution-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f6aafe88-59a2-4eb1-b084-a7d3bf7c06c7) ## Entities/Objects Included Account, Action Plan, Action Plan Item, Action Plan Template, Action Plan Template Item, Action Plan Template Version, AI Visit Recommendation, Assessment Task Definition, Assessment Indicator Definition, Assessment Task, Assessment Task Indicator Definition, Assessment Task Order, Assortment, Assortment Product, Campaign, Case, Component Task, Contact, Content Document, Delivery Task, Image, In Store Location, Location, Planogram, Product, Product Category, Promotion, Promotion Channel, Promotion Product, Promotion Product Category, Realogram, Retail Store, Retail Store Group, Retail Store Group Assignment, Retail Store KPI, Retail Visit KPI, Shipment, Signature Task, Store Action Plan Template, Store Assortment, Store Product, User, Vehicle User Assignment, Visit ## More Info - [Key Objects in Consumer Goods Data Model](https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_cg_cloud_data_model_key_objects.htm&type=5) - [Activity Planning Key Objects](https://help.salesforce.com/s/articleView?id=ind.cg_reference_admin_activity_planning_key_objects.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Retail Execution Platform Data Model Entities and relationships for offline pricing, store and product surveys during visits, inventory and asset tracking, substitute-rep assignment, and field-rep payments and activity reporting – using Salesforce Platform objects. ![Data model diagram for Retail Execution Platform](https://developer.salesforce.com/media/consumer-goods-retail-execution-platform-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/cea9cbe2-9c94-4b80-afa4-757e3f7dfae3) ## Entities/Objects Included Account, Account Account Relationship, Account Flattened Hierarchy, Account Internal Organization Unit, Account Product Category Classification, Account Role, Account Team Member Period, Account Visit Schedule Plan, Actionable List, Actionable List Member, Assessment Indicator Defined Value, Assessment Indicator Definition, Assessment Indicator Value, Assessment Task, Assessment Task Definition, Assessment Task Indicator Definition, Assortment, Assortment Listing Module, External Pricing Key Value, Internal Organization Unit, Internal Organization Unit User, Location, Location User Assignment, Merchandising Section, Object Territory Association, Object Territory Association Period, Operating Hours, Order, Order Specification, Party Role Relationship, Product, Product Catalog, Product Catalog Qualification, Product Category, Product Category Product, Product Internal Organization Unit, Product Unit Of Measure, Promotion, Promotion Channel, Promotion Tactic, Promotion Tactic Product, Retail Listing, Retail Listing Module, Retail Visit KPI, Route, Route Point, Schedule Plan, Territory, Tour, Tour Template, Tour Template Assessment Task Definition, Tour Template Related Record, Trade Internal Organization Unit, Trade Promotion, Unit Of Measure, User, User Territory Association, User Territory Association Period, Visit, Visit Specification ## More Info - [Retail Execution](https://help.salesforce.com/s/articleView?id=release-notes.rn_retail_execution.htm&release=238&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Revenue Management - [Advanced Approvals](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/advanced-approvals.md) - [Billing Accounting](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/billing-accounting.md) - [Billing Debit Memo](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/billing-debit-memo.md) - [Billing Forecast](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/billing-forecast.md) - [Billing Invoice](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/billing-invoice.md) - [Billing Payments](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/payments.md) - [Credit Memo](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/credit-memo.md) - [DRO Design Time](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/dro-design-time.md) - [DRO Fulfillment](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/dro-fulfillment.md) - [Product Catalog Management](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/product-catalog-mgmt.md) - [Rate Management](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/rate-management.md) - [Salesforce Contracts](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/salesforce-contracts.md) - [Salesforce Pricing](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/salesforce-pricing.md) - [Transaction Management: Asset](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/transaction-management-asset.md) - [Transaction Management: Contract](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/transaction-management-contract.md) - [Transaction Management: Order](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/transaction-mgmt-order.md) - [Transaction Management: Quote](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/transaction-management-quote.md) - [Usage Management](https://developer.salesforce.com/docs/platform/data-models/guide/revenue-cloud/usage-management.md) # Revenue Management Advanced Approvals Data Model Entities and relationships for managing advanced approvals in flow-based approval processes. ![Data model diagram for Revenue Management Advanced Approvals](https://developer.salesforce.com/media/revenue-management-advanced-approvals-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/65e03208-2a1a-474b-848d-24bb85b4402c) ## Entities/Objects Included Approval Alert Content Definition, Approval Delegation, Approval Submission, Approval Submission Detail, Approval Work Item, Approval Work Item Condition, Approval Work Item Criteria, Email Template, Flow Interview, Flow Orchestration Instance, Flow Orchestration Log, Flow Orchestration Stage Instance, Flow Orchestration Step Instance, Flow Orchestration Work Item, Group, User ## More Info - [Advanced Approvals](https://help.salesforce.com/s/articleView?id=ind.approvals_advanced_approvals.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Revenue Schedules Data Model Entities and relationships for representing a revenue schedule for an opportunity product. ![Data model diagram for Revenue Schedules](https://developer.salesforce.com/media/media-cloud-revenue-schedules-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/237bea06-af8f-4e77-9e78-9ba81012170b) ## Entities/Objects Included Ad Opportunity Product, Line Item Schedule, Opportunity, Opportunity Line Item Schedule Actual, Opportunity Product, Opportunity Team Member, Price Book Entry, Product ## More Info - [Revenue Schedules for Media](https://help.salesforce.com/s/articleView?id=ind.media_revenue_schedule.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Route, Tour, and Warehouse Data Model Entity and relationships for tour planning and managing routes for sales visits and deliveries involving the warehouse. ![Data model diagram for Route, Tour, and Warehouse](https://developer.salesforce.com/media/route-tour-and-warehouse-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/48cf3b41-322f-43c9-a5be-e648bd0e6071) ## Entities/Objects Included Account, Product, Route, Route Customer, Route Template, Tour, Tour Check, Tour Template, Tour Template Object Reference, Tour Template Tour Check, User, Vehicle, Vehicle Warehouse, Visit, Visit Template, Warehouse, Warehouse Product, Warehouse User ## More Info - [Key Objects in Consumer Goods Data Model](https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_cg_cloud_data_model_key_objects.htm&type=5) - [Route, Tour, and Warehouse Key Objects](https://help.salesforce.com/s/articleView?id=ind.cg_reference_admin_route_tour_key_objects.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Sales - [Opportunity Forecasting](https://developer.salesforce.com/docs/platform/data-models/guide/sales-cloud/opportunity-forecasting.md) - [Product & Price Book](https://developer.salesforce.com/docs/platform/data-models/guide/sales-cloud/product-price-book.md) - [Sales Overview](https://developer.salesforce.com/docs/platform/data-models/guide/sales-cloud/sales-cloud-overview.md) - [Territory Management](https://developer.salesforce.com/docs/platform/data-models/guide/sales-cloud/territory-management.md) # Sales Agreements Data Model Entities and relationships for managing sales agreements, and managing orders and contracts to derive sales agreement actuals. ![Data model diagram for Sales Agreements](https://developer.salesforce.com/media/mfgr-cloud-sales-agreements-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/54d68dca-2b16-4bcb-bdab-ebd90ecc1f4a) ## Entities/Objects Included Account, Contact, Contract, Order, Order Product, Price Book, Price Book Entry, Product, Sales Agreement, Sales Agreement Product, Sales Agreement Product Schedule ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Sales Order Data Model The Sales Order object and its relationships with the Product conceptual entity as well as Opportunity, Account, Account Contact, and other objects. ![Data model diagram for Sales Order](https://developer.salesforce.com/media/data-cloud-sales-order-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b9890bca-803a-4cf6-9474-75bbfb7b3c6c) ## Entities/Objects Included Account, Account Contact, Brand, Bundle Product, Contact Point Address, Contact Point Email, Contact Point Phone, Goods Product, Individual, Lead, Master Product, Opportunity, Opportunity Product, Order Delivery Method, Product Catalog, Product Category, Product Category Product, Sales Order, Sales Order Product ## More Info - [Sales Order Data Object](https://help.salesforce.com/s/articleView?id=data.c360_a_sales_order_data_model.htm&type=5) - [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5) - [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Sales Order Overview Data Model An overview of entities and relationships involved in orders, order pricing, order fulfillment, and related activities. ![Data model diagram for Sales Order Overview](https://developer.salesforce.com/media/sales-order-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a255683d-ca81-4a33-ba41-20f61a0842ae) ## Entities/Objects Included Account, Asset, Billing Account, Campaign, Contact, Contract, Fulfillment Request, Opportunity, Orchestration Plan, Order, Order Applied Promotion, Order Pricing, Order Product, Order Product Relationship, Order Relationship, Premises, Price Book, Price Book Entry, Price List, Product, Quote, Service Account ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Sales Overview Data Model An overview of the most common Sales objects and their relationships. ![Data model diagram for Sales Overview](https://developer.salesforce.com/media/sales-cloud-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b6a35d9d-ed0f-453a-b2df-35a20c1af109) ## Entities/Objects Included Account, Account Contact Relation, Account Team Member, Asset, Case, Campaign, Campaign Member, Contact, Contract, Contract Contact Role, Forecast Item, Lead, Opportunity, Opportunity Activity, Opportunity Contact Role, Opportunity Forecast Item, Opportunity Product, Opportunity Team Member, Order, Partner, Partner Role, Price Book Entry, Product, Quote, Sales User, Territory, Territory Account ## More Info - [Sales Basics](https://help.salesforce.com/s/articleView?id=sales.sales_core.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Salesforce Contracts Data Model Entities and relationships for tracking and managing the end-to-end lifecycle of contracts. Contracts can be associated with opportunities, orders, quotes, standard Salesforce objects, and custom objects. ![Data model diagram for Salesforce Contracts](https://developer.salesforce.com/media/revenue-cloud-salesforce-contracts-090426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/7e9f5735-c25f-43a0-b9c1-2223d6a81f5b) ## Entities/Objects Included Account, Clause Category Configuration, Contact, Content Document, Context Definition, Context Definition Mapping, Context Use Case Mapping, Contract, Contract Document Review, Contract Document Risk Element, Contract Document Risk Element Finding, Contract Document Risk Review Input, Contract Document Risk Run, Contract Document Risk Run Item, Contract Document Version, Contract Document Version Content Document, Contract Type, Contract Type Configuration, Document Authored Content, Document Clause, Document Clause Set, Document Envelope, Document Generation Process, Document Playbook, Document Playbook Assignment, Document Playbook Version, Document Recipient, Document Template, Object State Action Definition, Object State Definition, Object State Transition, Object State Transition Action, Object State Value, Obligation, OmniProcess, Opportunity Quote Order (Others), Record Type, Sales Contract Line, User ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Salesforce Data Model Notation This document provides an overview of Salesforce entity relationship diagram (ERD) notation and conventions to help you clearly interpret the product data models available in the [data model gallery](/docs/platform/data-models/guide/). An ERD, also known as a data model, is a graphical representation of an information system. It shows the relationships among people, objects, places, concepts, and events in that system. It is a logical model that conveys the functional structure of data. In Salesforce ERDs, entities typically map to an object in the Salesforce database. ## Entities An entity is a thing or object of significance, whether real or conceptual, about which information needs to be known or held. ![Entity](https://developer.salesforce.com/docs/media/sample-entity.png) Entities are represented in the diagrams as boxes with rounded corners. Each entity box typically provides two labels (where applicable): - The logical name of the entity (e.g. "Salesforce Entity" in the example shown here). This may correspond to the singular label of the represented Salesforce object, but not always. - The "physical" API Name or Developer Name of the object in your Salesforce organization (e.g. "API Name" in the example). For managed package objects, the API name listed in the diagram typically does not include the managed package namespace ("vlocity_ins**", for example) unless the Salesforce or Industry cloud uses multiple managed packages. The end of the API name for managed package objects denotes the type of custom object used: "**c" for regular custom objects and custom settings, "**mdt" for custom metadata, "**x" for external objects. Entity boxes may also list one or more attributes that are representative of the attributes of that entity. An attribute is preceded by either a "#" or a "•" character: - A "#" indicates an attribute that is part of the logical unique key of the entity. In the example diagram, "User Key Attribute" is considered the user primary key of the entity. - A "•" indicates a non-key attribute. ### Entity Formatting Each entity relationship diagram illustrates the Salesforce data model from the perspective of a specified cloud such as Sales, Service, or Marketing. The color scheme of the diagram reflects the cloud in focus. All industry clouds such as Financial Services, Health, and Media use the same Industry color scheme. The color of a given entity on the diagram has a specific meaning. The focus cloud color is indicated using its Salesforce branded color, including some examples below. ![Data model clouds](https://developer.salesforce.com/docs/media/sample-data-model-clouds.png) The following section will review the different entity formatting referring to the Sales example legend below: ![Legend entities](https://developer.salesforce.com/docs/media/sample-legend-entities.png) #### Cloud Entity An entity with the colors of the focus cloud represents an object that comes with the license for that cloud. #### Related Entity An entity with a white fill and black border represents an object that comes with a different license than the focus cloud and that is not extended by the focus cloud license. Account and Contact entities shown on a Sales or Service ERD, for example, will be shown as white with a black border since those objects are available with a platform license. #### Extended Related Entity An entity with a light gray fill and black border represents an object that comes with a different license than the focus cloud, but the focus cloud extends that object. For example, Commerce extends the base Product2 object with additional fields. Extensions include additional fields, relationships, and record types. #### External Entity Entities with no borders are virtual. When used in a diagram, these boxes acknowledge the existence of an entity in the logical model for the domain, but the entity is not implemented as a physical object in Salesforce. The data for this entity is expected to be accessed via external API calls or Salesforce Connect in the deployed solution. #### Record Type Entity Entities with a dashed border are modeled as record types in Salesforce. In the example shown here, the Business Account, Billing Account, Consumer Account and Service Account subtypes have a dashed border because they map to record types delivered with the Communications managed package. ![Record type](https://developer.salesforce.com/docs/media/sample-record-type.png) #### Conceptual Entity Entities with a dotted border are virtual. Neither record types nor a separate object are used to differentiate these subtypes in the Salesforce solution. These subtypes logically depict a concept from the domain that helps to illustrate the functionality of the data model. ### Supertype and Subtype Entities A subtype of an entity is the definition of a subset of its occurrences. When a set of subtypes is added within a supertype entity, the supertype entity depicts the common attributes and relationships while the subtype entities show attributes and relationships specific to the subtype. In the diagram notation, subtypes are mutually exclusive, meaning that any single record must be of a single subtype. ![Subtype relationships](https://developer.salesforce.com/docs/media/sample-subtype-relationships.png) Subtypes can have nested subtypes that further differentiate the occurrences. Subtypes in the diagrams are logical, but they can map to a physical representation in one of three ways. The solidness of the subtype entity border defines how the subtype is implemented in the Salesforce data model. ![Supertype](https://developer.salesforce.com/docs/media/sample-supertype.png) Subtype entities with a solid border have an actual object that tracks the occurrences of that subtype. In the example shown here, the External User subtype of Contact has a solid border because Contacts that are registered as External Users are tracked with a record in the User object. ![Contract subtype](https://developer.salesforce.com/docs/media/sample-contact-subtype.png) ## Relationships A relationship is a named, significant association between two entities. ![Relationships](https://developer.salesforce.com/docs/media/sample-relationships.png) ### Relationship Cardinality ![Relationships legend](https://developer.salesforce.com/docs/media/sample-legend-relationships.png) Cardinality indicates the relative numbers of occurrences on each side of the relationship. In the notation, the ends of a relationship line indicate the cardinality of the relationship on that end. A crow's foot on an end indicates that many entity occurrences on that end can relate to each occurrence on the opposite end. The lack of a crow's foot on an end indicates that at most one entity occurrence on that end can relate to a given occurrence on the other end. ### Parent-Child Relationships Salesforce supports two kinds of [relationship fields](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/field_types.htm#i1435823): lookup fields and parent-child (aka master-detail) fields. Parent-Child fields are like required lookups but they apply additional coupling between the related entities. Records on the many side of the relationship are cascade-deleted when the parent record is deleted. Also the visibility of the detail records is controlled by the visibility of the parent record. To illustrate the difference between a child-parent relationship and a lookup relationship, Salesforce ERDs borrow the diamond notation from UML. A diamond on the singular side of a relationship means that the entity on that side plays the master role in the relationship. The entity on the many side of such a relationship is the detail or child entity and can be thought of as contained within the parent entity. ### Relationship Optionality Optionality indicates whether the relationship is required or not for an occurrence on each end. As a concept, optionality is closely related to cardinality and the notation reflects that closeness. Optionality is indicated at each end of a relationship through a circle or bar across the line on the other end of the relationship. On the many (crow's foot) side of the relationship, there is almost always a circle on the line. This means there can be zero-to-many occurrences on the many side of the relationship for each occurrence on the singular side of the relationship. On the singular side of the relationship: - A circle and a bar indicate an optional relationship for the entity on the crow's foot side of the relationship. The circle and bar mean there can be zero or one occurrences on the singular side of the relationship for each occurrence on the many side. - Double bars indicate a required relationship for the entity on the many side of the relationship. The double bars mean there must be one and only one occurrence on the singular side of the relationship for each occurrence on the many side. The optionality of a relationship may be shown as required even though the underlying physical relationship in Salesforce is optional. For example, the AccountId field on Contact is physically an optional relationship, but if you ignore Private Contacts, the direct relationship of a Contact to an Account is logically required. The optionality indicator is used sparingly. In most cases, the optionality shown in the ERD reflects the underlying optionality of the relationship. ### Relationship Meaning ![Relationship meaning](https://developer.salesforce.com/docs/media/sample-relationships-meaning.png) Beyond cardinality and optionality, each relationship between two entities expresses a certain meaning that distinguishes that relationship from other relationships between the same two entities. Relationship end names, such as "part of" and "made up of", define the nature of the relationship. ![Relationship meaning 2](https://developer.salesforce.com/docs/media/sample-relationships-meaning-2.png) When you combine the cardinality, optionality, and end names of a relationship, they can be used to form a sentence that describes the relationship: - From left to right: Each (may/must) be (one and only one / one or more) - From right to left: Each (may/must) be (one and only one / one or more) For example... ![Relationship meaning 3](https://developer.salesforce.com/docs/media/sample-relationships-meaning-3.png) From left to right: "Each Contact must be primarily a contact for one and only one Account." From right to left: "Each Account may be primarily represented by one or more Contacts." ### Relationship Color Coding Relationship lines are color-coded. Relationships added by the cloud in focus for the diagram are drawn in a color. Black lines represent a relationship that comes with a different license than the focus cloud. ![Relationships color coding](https://developer.salesforce.com/docs/media/sample-relationships-color.png) ### Recursive Relationships Relationships can be between two occurrences of the same entity. This is called a recursive relationship. A curved relationship line is used to denote recursive relationships. ![Recursive relationships](https://developer.salesforce.com/docs/media/sample-relationships-recursive.png) ### Mutually Exclusive Relationships ![Mutually exclusive relationships](https://developer.salesforce.com/docs/media/sample-relationships-mutual-exclusive.png) Salesforce ERDs typically exclude most business rules in order to focus on the structure of the data model, but a mutually exclusive relationship is one business rule that is informative to the structure so it is noted. A mutually exclusive relationship indicates that only one of the several relationships included in the arc will be used for any given occurrence. Note that two, three, or more relationships can participate in the same mutually exclusive relationship. A sentence that describes the mutually exclusive relationship shown here could be: "Each Entity may be an instance of one and only one First Other Entity or one and only one Second Other Entity." ![Mutually exclusive relationships 2](https://developer.salesforce.com/docs/media/sample-relationships-mutual-exclusive-2.png) Note that in the Salesforce ERDs, a broken relationship line that passes through the arc is not a part of the mutually exclusive relationship. ## Layout Conventions Official Salesforce product ERDs follow layout conventions to improve readability. These layout conventions include: - Relationship lines should always be straight. - Relationship lines should be drawn vertically or horizontally. In rare occasions where this is not possible, use a straight line on a diagonal. - In order to keep relationship lines straight, entity boxes can be resized (taller or wider) to provide a landing place for the relationships between the two entities. The more important entities (which have more relationships landing on them) are shown larger on the diagram reinforcing their importance. - Throughout a single ERD, the crow's feet on relationships should be consistently on the left-side and/or top-side of the relationship line (upside-down layout) – or consistently on the right-side and/or bottom-side of the relationship line (right-side-up layout). This convention provides clarity as it results in similar entities gathered in the same area of the diagram, which is helpful for understanding the entities. - Using the upside-down layout does result in diagrams appearing upside-down with child entities falling above or to the left of parent entities – however, this ensures that the most specific entities in the diagram fall in the top-left corner of the diagram, which makes the diagrams more distinguishable from each other and recognizable. - Using the right-side-up layout convention results in the same common entities falling in the top left of every diagram, but child entities will be below or to the right of parent entities. Close adherence to these layout conventions results in a clean and easy-to-read diagram. Be sure to check the [data model gallery](/docs/platform/data-models/guide/) for the latest Salesforce Data Models that follow this standard. # Salesforce Files Data Model Entities and relationships depicting how Salesforce Files manages files, including content documents, versions, libraries, folders, and their associations to Salesforce records. ![Data model diagram for Salesforce Files](https://developer.salesforce.com/media/platform-salesforce-files-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/db4b6021-e323-4d8c-9760-98a7ed0c57fb) ## Entities/Objects Included Account, Case, Content Body, Content Document, Content Document History, Content Document Link, Content Folder, Content Folder Member, Content Version, Content Version History, Content Workspace Member, Content Workspace Permission, Group, Group Member, Lead, Library, Library Document, Non-Salesforce BLOB, Opportunity, Other Custom Object, Other Folder, Other Standard Object, Root Folder, User, Voice Call ## More Info - [Salesforce Files](https://help.salesforce.com/s/articleView?id=sf.collab_salesforce_files.htm&type=5) - [Salesforce Files in the Apex Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_classes_content.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Salesforce Pricing Data Model Entities & relationships for managing pricing processes, such as product management and calculation and application of discounts. ![Data model diagram for Salesforce Pricing](https://developer.salesforce.com/media/revenue-cloud-salesforce-pricing-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/465a751f-9ca3-4ff5-9a03-91e30d8ad19b) ## Entities/Objects Included Attribute Adjustment Condition, Attribute Based Adjustment, Attribute Based Adjustment Rule, Attribute Definition, Bundle Based Adjustment, Costbook, Costbook Entry, Expression Set, Index Rate, Price Adjustment Schedule, Price Adjustment Tier, Price Revision Policy, Pricebook, Pricebook Entry, Pricebook Entry Derived Pricing, Pricing Adjustment Batch Job, Pricing Adjustment Batch Job Log, Pricing API Execution, Pricing Procedure Resolution, Pricing Process Execution, Product Selling Model, Product2 ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Salesforce Scheduler Data Model Entities and relationships involved in scheduling, including objects that represent service appointments and resources who can be scheduled to attend appointments. ![Data model diagram for Salesforce Scheduler](https://developer.salesforce.com/media/service-cloud-salesforce-scheduler-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4e78b348-d994-49b6-a742-7a107f4b2bc0) ## Entities/Objects Included Account, Actionable List Member Invitation, Appointment Assignment Policy, Appointment category, Appointment Invitation, Appointment Invitee, Appointment Schedule Aggr, Appointment Schedule Log, Appointment Scheduling Policy, Appointment Topic Timeslot, Asset, Assigned Resource, Case, Contact, Engagement Channel Type, Engagement Channel-Work Type, Event, Holiday, Lead, Operating Hours, Operating Hours Holiday, Opportunity, Resource Absence, Resource Preference, Service Appointment, Service Appointment Attendee, Service Resource, Service Resource Skill, Service Territory, Service Territory Member, Service Territory Work Type, Shift, Shift Engagement Channel, Shift Work Topic, Skill, Skill Requirement, Time Slot, User, Waitlist, Waitlist Participant, Waitlist Service Resource, Waitlist Work Type, Work Type, Work Type Group, Work Type Group Member ## More Info - [Manage Appointments with Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_overview.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Salesforce Surveys Data Model Objects and relationships related to surveys, including their versions, subjects, invitations, questions, and responses. ![Data model diagram for Salesforce Surveys](https://developer.salesforce.com/media/platform-salesforce-surveys-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4e5efe99-1763-4f97-a6db-a5c765869924) ## Entities/Objects Included Active Version, Branding Set, Community Id, Email Template, Latest Version, Parent Id, Participant, Person, Submitter, Subject, Survey, Survey Engagement Context, Survey Invitation, Survey Page, Survey Question, Survey Question Choice, Survey Question Response, Survey Question Score, Survey Response, Survey Subject, Survey Version, Survey Version Additional Info ## More Info - [Get Started with Salesforce Feedback Management](https://help.salesforce.com/s/articleView?id=xcloud.get_sarted_with_salesforce_feedback_management.htm&type=5) - [Salesforce Surveys Object Model | Salesforce Feedback Management Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.salesforce_feedback_management_dev_guide.meta/salesforce_feedback_management_dev_guide/sforce_api_objects_salesforce_surveys_object_model.htm) - [Introduction to Salesforce Feedback Management | Salesforce Feedback Management Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.salesforce_feedback_management_dev_guide.meta/salesforce_feedback_management_dev_guide/salesforce_feedback_management_intro.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Sample Inventory Management Data Model Entities and relationships for tracking, managing, and reconciling sample inventory records. ![Data model diagram for Inventory Management](https://developer.salesforce.com/media/life-sciences-inventory-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/f2a2de3e-6f1f-429e-bec4-1f70c7c0bc81) ## Entities/Objects Included Account, Address, Assignee, Contact, Creation Location, Destination Location, Inventory Count Assessment, Inventory Count Product Batch Item, Inventory Operation, Location, Manufacturing Location, Product Disbursement, Product Item, Product Item Transaction, Product Request, Product Request Line Item, Product Transfer, Product2, Production Batch, Source Location, User, Verifier, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Sample Limits and Product Territory Allocation Data Model Entities and relationships for managing sample limits, product allocations, and distribution compliance across territories. ![Data model diagram for Sample Limits and Product Territory Allocation](https://developer.salesforce.com/media/life-sciences-sample-limits-and-product-territory-allocation-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/36ad981e-b97e-4696-a6e0-ea4f5cdf1c1a) ## Entities/Objects Included Account, Life Science Marketable Product, Product Disbursement, Product2, Provider Sample Limit, Provider Sample Limit Template, Provider Sample Limit Template Assignment, Provider Visit, Provider Visit Requested Sample, Provider Visit Sample Limit Discrepancy, Provider Visit Sample Limit Transaction, Territory Product Quantity Allocation, Territory2, Time Period, Visit ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Segmentation Data Model Entities and relationships for creating and managing static and dynamic account segmentations. ![Data model diagram for Segmentation](https://developer.salesforce.com/media/life-sciences-segmentation-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c2e883ca-ca76-4695-a2ab-c4c01086c214) ## Entities/Objects Included Account, Actionable List, Actionable List Definition, Actionable List Filter Criteria, Actionable List Member, Healthcare Provider, Life Science Account Group Assignment, Product2, Provider Sample Limit, Provider Sample Limit Template ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Service - [Employee Service](https://developer.salesforce.com/docs/platform/data-models/guide/service-cloud/employee-service.md) - [Messaging Objects](https://developer.salesforce.com/docs/platform/data-models/guide/service-cloud/messaging-objects.md) - [Service Overview](https://developer.salesforce.com/docs/platform/data-models/guide/service-cloud/service-cloud-overview.md) - [Support Overview](https://developer.salesforce.com/docs/platform/data-models/guide/service-cloud/service-cloud-support-overview.md) # Service Level Objective for Network Assets Data Model Entities and relationships related to network communications data that help communications providers model and store data relating to their network assets. ![Data model diagram for Service Level Objective for Network Assets](https://developer.salesforce.com/media/service-level-objective-for-network-assets-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/bfd4e520-70f9-43e2-aea8-13e1427d83cc) ## Entities/Objects Included Account, Asset, Asset Measure, Asset Observation, Asset Observation Value, Bundle, Case, Goods, Master Product, Service, Service Level Objective, Service Level Objective Status ## More Info - [Communications](https://help.salesforce.com/s/articleView?id=ind.comms_communications_and_media_clouds_34031.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Service Overview Data Model Entities and relationships that are relevant for and used by support agents when providing the support, which customers are entitled to, through activities, collaborating with teams, providing solutions and sharing knowledge articles, while meeting case milestones. For incidents and problems, support can swarm the cases for broad engagement. ![Data model diagram for Service Overview](https://developer.salesforce.com/media/service-cloud-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/bc40c60b-95b8-4d1d-87a4-5b1c6db83029) ## Entities/Objects Included Account, Account Contact Relation, Asset, Case, Case Article, Case Comment, Case History, Case Milestone, Case Related Issue, Case Solution, Case Team Member, Case Team Member Role, Category Data, Category Node, Contact, Contact Request, Contract Line Item, Email Message, Entitlement, Entitlement Contact, Incident, Incident Related Item, Issue, Knowledge Article, Knowledge Article Version, Milestone Type, Parent, Problem, Problem Incidents, Problem Related Item, Product, Related Issue, Related To, Service Contract, Solution, Source, Swarm, Swarm Member, User ## More Info - [Service](https://help.salesforce.com/s/articleView?id=service.service_cloud.htm&type=5) - [Service | Salesforce Developer Center](https://developer.salesforce.com/developer-centers/service-cloud) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Service Processes Data Model Entities and relationships used for providing efficient personalized customer service. ![Data model diagram for Service Processes](https://developer.salesforce.com/media/fsc-service-processes-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/2bedd517-0a9c-4021-a8fe-e55a08e2a914) ## Entities/Objects Included Apex Class, Case, Contact, Content Asset, Customer, Flow Definition, Flow Version, FulfillmentFlow, Image, Integration Provider Definition, ItemFlow, ItemFlowVersion, Omni Script Configuration, Product, Product Related Service Process, Service Catalog Category, Service Catalog Category Item, Service Catalog Fulfillment Flow, Service Catalog Item Attribute, Service Catalog Item Attribute Detail, Service Catalog Item Dependency, Service Catalog Item Definition, Service Catalog Item Group, Service Catalog Item Version, Service Catalog Request, Service Catalog Request Extended Attribute Value, Service Catalog Request Related Item, Submitter, Target, User ## More Info - [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5) - [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Service Territory Management & Resource Availability Data Model Entities and relationships that provide the primary overview for managing work assigned to resources within service territories. ![Data model diagram for Field Service and Operations Service Territory Management & Resource Availability](https://developer.salesforce.com/media/field-service-service-territory-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/005bc8e7-6580-4617-973a-3f5dddced249) ## Entities/Objects Included Assigned Resource, Location, Operating Hours, Parent Record, Related Record, Resource Absence, Resource Preference, Service Appointment, Service Crew, Service Crew Member, Service Resource, Service Resource Capacity, Service Territory, Service Territory Location, Service Territory Member, Shift, User, Work Order, Work Order Line Item ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Shift Management Data Model Entities and relationships for managing shifts of service resources. ![Data model diagram for Field Service and Operations Shift Management](https://developer.salesforce.com/media/field-service-shift-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4d7dafe7-0ea3-42b6-b9c6-b168fd80a977) ## Entities/Objects Included Engagement Channel Type, Recordset Filter Criteria, Service Appointment, Service Appointment Shift, Service Presence Status, Service Resource, Service Resource Preference, Service Territory, Service Territory Member, Shift, Shift Engagement Channel, Shift Pattern, Shift Pattern Entry, Shift Segment, Shift Segment Type, Shift Template, Shift Work Topic, Work Type, Work Type Group, Work Type Group Member ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Site Management Data Model Entities and relationships for managing research study sites, assessing investigators, scoring responses, and tagging for future site selection. ![Data model diagram for Site Management](https://developer.salesforce.com/media/life-sciences-site-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/50d182c0-8313-4371-9115-d270a910b44b) ## Entities/Objects Included Account, Account Contact Relation, Accreditation, Address, Assessment, Assessment Envelope, Assessment Envelope Item, Asset, Awards, Board Certification, Business License, BusinessHours, Care Program, Care Program Detail, Care Program Enrollee, Care Program Site, Care Program Site Contract, Care Service, Care Site Investigator Searchable Field, Care Speciality, Code Set, Code Set Bundle, Contact, Contract, Document Checklist Item, Health Score, Healthcare Facility, Healthcare Practitioner Facility, Healthcare Provider, Healthcare Provider NPI, Healthcare Provider Service, Healthcare Provider Speciality, Healthcare Provider Taxonomy, Location, Omni Process, OR, Participant Role (Setup entity), Party Publication, Person Employment, Research Study, Score Category (Setup entity), Stage Definition (Orchestration), Team, Team Member, Unit Of Measure ## More Info - [Site Management](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/lsc_site_management_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Skill Management Data Model Entities and relationships for managing service resources' skills. ![Data model diagram for Field Service and Operations Skill Management](https://developer.salesforce.com/media/field-service-skill-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6c6ad3e4-d3f8-43ff-89cd-849579f07c2d) ## Entities/Objects Included Related Record, Service Resource, Service Resource Skill, Skill, Skill Level Definition, Skill Level Progress, Skill Requirement, Skill Type ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Social Program Management Data Model Entities and relationships for case management, program management, and care plans involved in administering social programs. ![Data model diagram for Social Program Management](https://developer.salesforce.com/media/pss-social-program-management-072126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/1089927b-5dd9-4b20-9927-9b13d416c746) ## Entities/Objects Included Account, Benefit, Benefit Assignment, Benefit Type, Care Plan, Care Plan Template, Care Plan Template Benefit, Care Plan Template Goal, Case, Case Episode, Case Participant, Case Proceeding, Case Proceeding Result, Complaint Case, Complaint Participant, Contact, Goal Assignment, Goal Definition, Program, Program Enrollment, Public Complaint, Referral ## More Info - [Social Program Management in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_admin_case_management.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Student Financial Aid Inquiry Data Model Entities and relationships for tracking and managing student financial aid inquiries in Data 360. ![Data model diagram for Student Financial Aid Inquiry](https://developer.salesforce.com/media/data-360-student-financial-aid-inquiry-050426.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNew/051300ce-8c76-4c76-980e-c3986851e18a) ## Entities/Objects Included Account Contact, Application, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Disbursement Hold, Benefit Disbursement Period, Contact Point Address, Contact Point Email, Contact Point Phone, Individual, Learner Cost Item, Learner Cost Summary, Learner Financial Aid Application, Learner Financial Aid Standing, Required Document ## More Info - [Getting Started Using Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_product_considerations.htm&type=5) - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) - [Financial Aid Inquiry Agent (Release Notes)](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_financial_aid_inquiry_agent.htm&release=262&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Student Financials Data Model Entities and relationships used to manage information in the Student Financials domain. ![Data model diagram for Student Financials](https://developer.salesforce.com/media/edu-cloud-student-financials-060126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/cb4acd1c-95aa-4b3c-9874-b46acec6dcbc) ## Entities/Objects Included Account, Account Billing Account, Academic Order, Academic Session, Academic Term, Academic Year, Billing Account, Billing Schedule, Billing Schedule Group, Case, Contact, Invoice, Invoice Line, Learner Pathway Item, Learner Program, Learner Program Requirement, Learning, Learning Course, Learning Program, Order, Order Item, Payment, Payment Line Invoice, Payment Line Invoice Line, Person Account, Pricebook, Pricebook Academic Interval, Pricebook Entry, Product2 ## More Info - [Student Financials](https://help.salesforce.com/s/articleView?id=sfdo.ec_student_financials.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Student Success Data Model Entities and relationships for providing proactive and personalized care plans and support to students for academics, sports, health, and financial aid. ![Data model diagram for Student Success](https://developer.salesforce.com/media/education-student-success-data-model-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/eaa3f6be-e989-46d0-90d2-19e8a4b73c4d) ## Entities/Objects Included Academic Term Enrollment, Action Plan Template Version, Assessment, Assessment Envelope, Assessment Envelope Item, Assessment Question, Assessment Question Assignment, Assessment Question Response, Assessment Question Version, Assessment Question Version Choice, Award, Benefit Assignment, Benefit Disbursement, Benefit Schedule, Benefit Schedule Assignment, Benefit Session, Benefit Type, Case Participant, Case Program, Case Team Member, Case Team Role, Case Team Template, Case Team Template Member, Case Team Template Record, Competency, Contact, Course Offering Participant Result, Enrollee, Involvement Group, Involvement Group Member, Learner Profile, Omni Process, Omni Process Assessment Question Version, Omni Process Element, Other Education Cloud Objects, Person Affinity, Person Competency, Person Employment, Person Trait, Program, Program Enrollment, Pulse Check, Pulse Check Template, Recipient, Recurrence Schedule, Record Alert, Record Alert Category, Record Alert Data Source, Related Object, Service Appointment, Success Team, Users, Watchlisted Learner, Watchlists ## More Info - [Model Your Data in Education](https://help.salesforce.com/s/articleView?id=sfdo.EC_Set_Up_Your_Institution_in_Education_Cloud.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Subject Management Data Model Entities and relationships for organizing and managing subjects across inquiries, insights, and templates. ![Data model diagram for Subject Management](https://developer.salesforce.com/media/life-sciences-subject-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/438562cb-6aa5-4da0-91e5-9235d0df0e6b) ## Entities/Objects Included Inquiry, Medical Insight, Subject, Subject Assignment ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Support Overview Data Model An overview of the most common Service objects and their relationships. ![Data model diagram for Support Overview](https://developer.salesforce.com/media/service-cloud-support-overview-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3a4d2779-a43c-4589-a5d5-128e36d8443d) ## Entities/Objects Included Account, Account Contact Relation, Case, Case Article, Case Comment, Case History, Case Milestone, Case Related Issue, Case Solution, Case Team Member, Case Team Role, Category Data, Category Node, Contact, Contact Request, Contract Line Item, Email Message, Entitlement, Entitlement Contact, Incident, Knowledge Article, Knowledge Article Version, Milestone, Problem, Service Contract, Solution, Swarm, Swarm Member ## More Info - [Service](https://help.salesforce.com/s/articleView?id=service.service_cloud.htm&type=5) - [Service | Salesforce Developer Center](https://developer.salesforce.com/developer-centers/service-cloud) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Surveys Data Model Entities and relationships for creating, distributing, and managing survey responses and related data. ![Data model diagram for Surveys](https://developer.salesforce.com/media/life-sciences-surveys-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c467f271-32cf-42a2-81ac-1388e2ef915b) ## Entities/Objects Included Branding Set, Community Id, Contact, Email Template, Lead, Subject, Survey, Survey Engagement Context, Survey Invitation, Survey Page, Survey Question, Survey Question Choice, Survey Question Response, Survey Question Response Offline, Survey Question Score, Survey Response, Survey Response Offline, Survey Subject, Survey Version, Survey Version Additional Info, User ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # System Objects - User and Device Management Data Model Entities and relationships for storing and managing user and device information. ![Data model diagram for System Objects - User and Device Management](https://developer.salesforce.com/media/life-sciences-system-objects-user-and-device-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/af321cde-8378-48e0-afb4-404dd11ef340) ## Entities/Objects Included Life Science Mobile App, Territory2, User, User Additional Info, User Device, User Territory2 Association ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # System Objects – Integration Job Run Data Model Entities and relationships for storing and tracking integration job runs, statuses, and processed records. ![Data model diagram for System Objects – Integration Job Run](https://developer.salesforce.com/media/life-sciences-system-objects-integration-job-run-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/5f4d2f92-d7ee-4b3e-b65c-b9cd7e25f9b9) ## Entities/Objects Included Integration Job Run, Life Science Error Log, User ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # System Objects – Trigger Handlers Data Model Entities and relationships for managing triggers and their associated event handlers. ![Data model diagram for System Objects – Trigger Handlers](https://developer.salesforce.com/media/life-sciences-system-objects-trigger-handlers-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/31ff642d-78d2-467f-86fc-b9d02c5cdc9d) ## Entities/Objects Included Life Science Trigger Handler ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Talent Recruitment Management Data Model Entities and relationships for managing talent recruitment including job positions, requisitions, postings, applications, evaluation, vetting, and hiring. ![Data model diagram for Talent Recruitment Management](https://developer.salesforce.com/media/pss-talent-recruitment-management-072126.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6bd7d6cd-5c3a-4451-8494-75f9d7c165e8) ## Entities/Objects Included Account, Action Plan, Action Plan Base Template Assignment, Action Plan Item, Action Plan Template, Action Plan Template Item, Action Plan Template Version, Application, Application Form, Application Form Evaluation, Application Form Evaluation Participant, Application Form Participant, Application Form Relation, Application Render Method, Application Stage Definition, Assessment, Assessment Question, Assessment Question Response, Assessment Question Version, Board Certification, Competency, Contact, Employee, Employment, Employment Offer, Employment Offer Vetting Evaluation, Examination, Internal Organization Unit, Intake Form Section, Job Position, Job Position Pay Grade, Job Position Qualification, Job Position Recruitment Requisition, Location, Occupation, Occupation Group, Omni Assessment Task, Party Profile, Party Profile Address, Pay Grade, Pay Grade Step, Pay Grade Step Location, Person Competency, Person Disability, Person Education, Person Employment, Person Examination, Position, Position Pay Grade, Position Qualification, Preliminary Application Reference, Recruitment Content Section, Recruitment Posting, Recruitment Posting Content Section, Recruitment Requisition, Recruitment Requisition Location, Recruitment Requisition Participant, User, Vetting, Vetting Evaluation ## More Info - [Public Sector Standard Objects](https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Targeting Options Data Model Entities and relationships that represent the publisher's various targeting options. ![Data model diagram for Targeting Options](https://developer.salesforce.com/media/media-cloud-targeting-options-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a868e706-49ed-4c6b-8f85-46bd275413f2) ## Entities/Objects Included Ad Available Target Segment, Ad Available Target Segment Value, Ad Product Default Target Value, Ad Target Category, Ad Target Category Segment, Ad Target Segment Value, Media Channel, Product, Product Classification ## More Info - [Salesforce Advertising Sales Management Overview](https://help.salesforce.com/s/articleView?id=ind.media_asm_solution_overview.htm&type=) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Tasks & Events Data Model Conceptual entity groupings for 'What' (activity object) and 'Who' (activity participant), along with entities and relationships involved in managing tasks and events. ![Data model diagram for Tasks & Events](https://developer.salesforce.com/media/platform-tasks-events-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0f5076f6-948a-42b9-aeee-8ea5515c13f2) ## Entities/Objects Included Account, Activity, Asset, Calendar, Campaign, Case, Contact, Contract, Event, Event Relation, Group, Lead, Opportunity, Order, Product, Solution, Task, Task Relation, User ## More Info - [Activities: Tasks, Events, and Calendars](https://help.salesforce.com/s/articleView?id=sales.activities.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Territory Management – Alignment Data Model Entities and relationships for organizing healthcare territories and aligning HCPs and HCOs to optimize engagement and resource allocation. ![Data model diagram for Territory Mgmt. – Alignment](https://developer.salesforce.com/media/life-sciences-territory-mgmt-alignment-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/e5d93e61-ead8-48e8-aac2-12ca8a187ce6) ## Entities/Objects Included Account, Care Specialty, Provider Account Territory Information, Territory Geo Assignment Rule, Territory Provider Affiliation Alignment Rule, Territory2 ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Territory Management – Territory Content Template Assignment Data Model Entities and relationships for organizing healthcare territories and aligning HCPs and HCOs to optimize engagement and resource allocation. ![Data model diagram for Territory Mgmt – Territory Content Template Assignment](https://developer.salesforce.com/media/life-sciences-territory-mgmt-territory-content-template-assignment-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/9cf54195-48b4-4f39-80b6-100643b758bb) ## Entities/Objects Included Life Science Email Template, Territory Content Template Assignment, Territory2 ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Territory Management – Territory User Downtime Data Model Entities and relationships for organizing healthcare territories and aligning HCPs and HCOs to optimize engagement and resource allocation. ![Data model diagram for Territory Management – Territory User Downtime](https://developer.salesforce.com/media/life-sciences-territory-mgmt-user-downtime-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/9b5de04a-6f5f-4f5c-8cd9-2227d45bb3be) ## Entities/Objects Included Territory User Downtime, Territory2, User ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Territory Management 2.0 Objects Data Model Captures Sales objects and relationships used in planning and managing territories in Salesforce. ![Data model diagram for Territory Management](https://developer.salesforce.com/media/sales-cloud-territory-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/36d80659-ebb5-4fb5-a8ea-b17494c57fb4) ## Entities/Objects Included ObjectTerritory2AssignmentRule, ObjectTerritory2AssignmentRuleItem, ObjectTerritory2Association, RuleTerritory2Association, Territory2, Territory2AlignmentLog, Territory2Model, Territory2ObjectExclusion, Territory2ObjSharingConfig, Territory2Type, TerritoryMgmtObjectConfig, User, UserTerritory2Association ## More Info - [Sales Territories](https://help.salesforce.com/s/articleView?id=sales.tm2_intro.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # The Salesforce Data Model Gallery The Salesforce Data Model Gallery is a curated collection of diagrams that illustrate the underlying data models for Salesforce products and features. It’s a resource designed to support customers, developers, solution engineers, and data architects in understanding how data is structured across Salesforce — enabling the most efficient setup, solution design, and integration planning. Use the product categories on the left to browse available diagrams. Each page includes a brief description of the model’s scope, a list of included entities, and a high-resolution PNG – as well as downloadable LucidChart template versions for personalized customization. To understand more about reading the diagrams, see [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/guide/salesforce-data-model-notation.md). Note: Salesforce Cloud product names are now Agentforce-branded (for example, Sales Cloud is now Agentforce Sales). You may continue to see Cloud names in Salesforce applications and documentation, including data model diagrams. # Timesheets & Labor Cost Optimization Entities and relationships helping to automate the process of creating time sheets with template-generated service resource. ![Data model diagram for Timesheets Automation](https://developer.salesforce.com/media/eu-cloud-timesheets-and-labor-cost-optimization-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/ffe6e553-dcf0-493e-96cc-10a1998affd6) ## Entities/Objects Included Cost Center, Differential Shift, Job Expense Type, Labor Union, Overtime Approver, Overtime Type, Pay Grade, Pay Type, Resource Absence, Service Crew Member, Service Resource, Service Resource Cost Rule, Service Resource Leave Balance, Supplemental Compensation, Time Sheet, Time Sheet Entry, Time Sheet Entry Item, Time Sheet Validation Error, Time Sheet Wage Type Summary, User, Vehicle, Vehicle Definition, Work Order, Work Order Line Item (WOLI), Work Type ## More Info - [Automatically Create Time Sheets for your Service Resources](https://help.salesforce.com/s/articleView?id=release-notes.rn_field_service_timesheet_templates.htm&release=220&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Transaction Dispute Management Data Model Entities and relationships used for capturing and submit customer disputes related to financial transactions. ![Data model diagram for Transaction Dispute Management](https://developer.salesforce.com/media/fsc-transaction-dispute-mgmt-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/8d07018e-d758-42c0-88b8-5b714567612d) ## Entities/Objects Included Account/ Contact, Assessment, Assessment Question, Assessment Question Response, Assessment Question Version, Case, Content Document, Content Document Link, Dispute, Dispute Item Arbitration, Dispute Item Chargeback, Dispute Item Merchant Alert, Dispute Item Queue Response, Dispute ltem, Dispute Queue Job Run, Dispute Reason, Document Check List ltem, Service Catalog Request ## More Info - [Transaction Dispute Management](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_transaction_dispute_management.htm&language=en_US&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Transaction Management: Asset Data Model Entities and relationships for tracking and managing Revenue Management assets. ![Data model diagram for Transaction Management: Asset](https://developer.salesforce.com/media/revenue-cloud-transaction-management-asset-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/bbd2c3c6-566a-455e-887f-99d82d2e5ac7) ## Entities/Objects Included Account, Asset, Asset Action, Asset Action Category Enum, Asset Action Source, Asset Action Source Promotion, Asset Action Type Enum, Asset Rate Adjustment, Asset Rate Card Entry, Asset Relationship, Asset State Period, Asset State Period Attribute, Binding Object Rate Adjustment, Binding Object Rate Card Entry, Binding Object Usage Resource Policy, Contract, Fulfillment Asset, Fulfillment Asset Attribute, Fulfillment Asset Relationship, Order Action, Order Item, Order Item Detail, Product Relationship Type, Revenue Transaction Error Log, Service Account, Transaction Usage Entitlement, Unit Of Measure, Usage Commitment Asset Related Object, Work Order Line Item ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Transaction Management: Contract Data Model Entities and relationships for tracking and managing contracts in Revenue Management. ![Data model diagram for Transaction Management: Contract](https://developer.salesforce.com/media/revenue-cloud-transaction-management-contract-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/ae4285a8-7299-4b55-a669-de1ea23f105b) ## Entities/Objects Included Account, Asset, Asset Contract Relationship, Contract, Contract Item Price, Contract Item Price Adj Tier, Opportunity, Order, Pricebook, Product 2, Product Category, Product Selling Model ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Transaction Management: Order Data Model Entities and relationships for managing Revenue Management orders and order items. ![Data model diagram for Transaction Management: Order](https://developer.salesforce.com/media/revenue-cloud-transaction-management-order-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/48724877-a9a4-41fa-a868-eb95acea4bc9) ## Entities/Objects Included Account, Asset, Attribute Definition, Attribute Picklist Value, Contact, Contract, Order, Order Action, Order Delivery Group, Order Delivery Method, Order Item, Order Item Adjustment Line Item, Order Item Attribute, Order Item Detail, Order Item Group, Order Item Rate Adjustment, Order Item Rate Card Entry, Order Item Recipient, Order Item Relationship, Order Item Tax Line Item, Order Item Type, Order Item Usage Resource Grant, Order Item Usage Resource Policy, Order Status Codes, Pricebook, Pricebook Entry, Product Relationship Type, Product2, Rate Card, Rate Card Entry, Revenue Transaction Error Log, Sales Transaction Type, Unit of Measure ## More Info - [Revenue Management](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Transaction Management: Quote Data Model Entities and relationships for managing quotes and quote line items. ![Data model diagram for Transaction Management: Quote](https://developer.salesforce.com/media/revenue-cloud-transaction-management-quote-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/b35e0181-14f6-4c44-ae68-145dec94d53b) ## Entities/Objects Included App Usage Assignment, Asset, Attribute Definition, Attribute Picklist Value, Contract, Opportunity, Opportunity Line Item, Order, Order Item, Pricebook, Pricebook Entry, Product Relationship Type, Product2, Quote, Quote Action, Quote Document, Quote Item Tax Item, Quote Line Attribute, Quote Line Detail, Quote Line Group, Quote Line Item, Quote Line Item Usage Resource Grant, Quote Line Item Usage Resource Policy, Quote Line Price Adjustment, Quote Line Rate Adjustment, Quote Line Rate Card Entry, Quote Line Relationship, Quote Product Recipient, Quote Recipient Group, Quote Recipient Group Member, Quote Template Rich Text Data, Rate Card, Rate Card Entry, Revenue Transaction Error Log, Sales Transaction Type, Unit of Measure ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Unified Catalog Data Model Entities and relationships for centralizing product and service data so users and processes can find, manage, and reuse catalog items, with self-service features for submitting service requests. ![Data model diagram for Unified Catalog](https://developer.salesforce.com/media/industries-unified-catalog-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/35a32089-4159-4e67-bcab-c5e606f773b5) ## Entities/Objects Included Account, Apex Class, Business Hours, Case, Catalog, Category, Context Definition, Context Definition Version, Context Mapping, Entitlement, Flow Definition, Flow Orchestration, Flow Record, Fulfillment Scenario, Fulfillment Step Definition Group, Generative AI Function Definition, Group, Incident, Integration Provider Definition, Knowledge Article Version, Linked Article, OmniScript Configuration, Product, Product Category Product, Product Component Group, Product Configuration Flow, Product Configuration Flow Assignment, Product Configuration Flow Parameter, Product Configuration Flow Parameter Picklist Option, Product Qualification, Product Related Component, Service Catalog Request, Service Catalog Request Extended Attribute Value, Service Catalog Request Related Item, Service Process Context Def Mapping, Service Process Layout Section, Service Process Section Product Component Group, Service Request, Stage Definition, User ## More Info - [Unified Catalog](https://help.salesforce.com/s/articleView?id=ind.unified_catalog_intro.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Usage Management Data Model Entities and relationships that define an end-to-end usage management model. The model includes objects for defining products, policies, rate cards, rate adjustments and all usage management run time objects for usage-based products and usage resources. ![Data model diagram for Usage Management](https://developer.salesforce.com/media/revenue-cloud-usage-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/6d41e3aa-464e-40bc-a084-a550f60b7765) ## Entities/Objects Included Product Selling Model, Product Usage Grant, Product Usage Resource, Product Usage Resource Policy, Product2, Rating Frequency Policy, Transaction Journal, Transaction Usage Entitlement, Unit Of Measure, Unit Of Measure Class, Usage Billing Period Item, Usage Commitment Policy, Usage Entitlement Account, Usage Entitlement Bucket, Usage Entitlement Entry, Usage Grant Renewal Policy, Usage Grant Rollover Policy, Usage Overage Policy, Usage Ratable Summary, Usage Ratable Summary Commitment Asset Rate, Usage Resource, Usage Resource Billing Policy, Usage Resource Policy, Usage Summary ## More Info - [Plan Your Revenue Management Implementation](https://help.salesforce.com/s/articleView?id=ind.plan_your_revenue_cloud_implementation.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Utilization Management Data Model Entities and relationships involved in evaluating medical care services and in administering, interpreting, and communicating a health plan's clinical policies. ![Data model diagram for Utilization Management](https://developer.salesforce.com/media/health-cloud-utilization-mgmt-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/037f2715-aebd-47d3-8e29-454edfc54bf4) ## Entities/Objects Included Account, Care Diagnosis, Care Processing Error, Care Request, Care Request Drug, Care Request Extension, Care Request Item, Care Request Reviewer, Case, Clinical Service Request, Codeset/Codeset Bundle, Context Document, Context Document Link, Healthcare Facility, Healthcare Provider, Identifier, Member Plan, Task, Tracked Communication, Tracked Communication Detail, User ## More Info - [Utilization Management](https://help.salesforce.com/s/articleView?id=ind.landing_utilzation_management.htm&type=5) - [Utilization Management | Salesforce Health Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_utilization_management_data_model.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Vehicle and Asset Appraisals Data Model Entities and relationships for tracking and organizing vehicle inventory within Automotive features. ![Data model diagram for Inventory](https://developer.salesforce.com/media/vehicle-and-asset-appraisals-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/918b6a19-a369-4192-8a1c-b66bc7ef2031) ## Entities/Objects Included Account, Appraisal, Appraisal Item, Appraisal Item Addon, Appraisal Item Provider Valuation, Asset, Case, Contact, Financial Account, Lead, Opportunity, User, Vehicle ## More Info - [Automotive Data Model](https://help.salesforce.com/s/articleView?id=ind.auto_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Visit Management Data Model Entities and relationships for planning, executing, and reporting on provider visits across multiple channels. ![Data model diagram for Visit Management](https://developer.salesforce.com/media/life-sciences-visit-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/8b78485c-42ae-4be9-ad55-cf9025c27bd7) ## Entities/Objects Included Account, Action Plan, Assessment Task, Brand, Contact Point Address, Digital Signature, Expense, Expense Participant, Expense Type, Extension, Indication, Inquiry, Life Science Account List, Life Science Email, Life Science Marketable Product, Medical Insight, Parent, Presentation Click Stream Entry, Presentation Forum, Product, Product Disbursement, Product Guidance, Provider Visit, Provider Visit Detailing Product Message, Provider Visit Marketing Item, Provider Visit Product Detailing, Provider Visit Product Discussion, Provider Visit Requested Sample, Territory2, Therapeutic Area, User, Video Call, Visit, Visitor ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Visits Data Model Entities and relationships for planning and executing visits to distributors and partners. ![Data model diagram for Visits (Partner Visit Mgmt)](https://developer.salesforce.com/media/mfgr-cloud-visits-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/01789f4d-7c83-49a7-aa52-3e6b6a88fa00) ## Entities/Objects Included Account, Action Plan, Action Plan Item, Address, Assessment Indicator Definition, Contact, Contact Point Address, Context, Generic Visit Key Performance Indicator, Generic Visit Task, Generic Visit Task Context, Generic Visit Task Context Relation, Location, Task, User, Visited Party, Visitor, Visit ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Visits, Inspections & Dynamic Assessments Data Model Entities and relationships involved in evaluating regulatory code compliance, recording violations, and conducting inspections via onsite visits. ![Data model diagram for Visits, Inspections & Dynamic Assessments](https://developer.salesforce.com/media/pss-visits-inspections-dynamic-assessments-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/9c82d79d-2d46-4a7d-ad00-b680527e580c) ## Entities/Objects Included Action Plan, Action Plan Item, Action Plan Template Item Assessment Indicator, Address, Assessment, Assessment Indication Question, Assessment Indicator Answer, Assessment Indicator Answer Options, Assessment Indicator Answer Value, Assessment Question, Assessment Question Response, Assessment Question Version, Assessment Task, Assessment Task Definition, Assessment Task Indicator Definition, Inspection Type, Inspection Visit, Location, Omni Assessment Task, Regulatory Code, Regulatory Code Assessment Indicator, Regulatory Code Use, Regulatory Code Violation, Violation Enforcement Action, Violation Type, Violation Type Assessment Indicator, Violation Type Use, Visited Party, Visitor ## More Info - [Dynamic Assessments in Public Sector](https://help.salesforce.com/s/articleView?id=ind.psc_setup_use_dynamic_assessments.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Volunteer Management Data Model Entities and relationships for managing volunteer programs, tracking volunteer metrics, and improving the volunteer experience. ![Data model diagram for Volunteer Management](https://developer.salesforce.com/media/npc-volunteer-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/9017a62b-d636-40ab-96bc-9361f1bb6e98) ## Entities/Objects Included Application Form, Application Form Relation, Benefit, Benefit Schedule, Board Certification, Certification, Competency, Constituent Role, Donor Gift Summary, Examination, Job Position, Job Position Assignment, Job Position Qualification, Job Position Shift, Location, Operating Hours, Person Account, Person Competency, Person Examination, Person Location Availability, Position, Position Benefit, Position Qualification, Recurrence Schedule, Time Slot, Volunteer Initiative ## More Info - [Fundraising | Nonprofit Developer Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.nonprofit_cloud.meta/nonprofit_cloud/npc_fundraising_dev_guide.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Warranty Claims Data Model Entities and relationships for managing warranty supplier recovery contracts and claims. ![Data model diagram for Warranty Claims](https://developer.salesforce.com/media/mfgr-cloud-warranty-claims-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/1cae10cb-e26a-44e0-bb55-125c068a87bf) ## Entities/Objects Included Account, Claim, Claim Coverage, Claim Coverage Payment Detail, Claim Item, Claim Participant, Contract, Product, Sales Contract Line, Supplier, Supplier Product ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Warranty Management Data Model Entities and relationships for managing warranty terms, asset warranties, and product warranty coverage for Field Service and Operations. ![Data model diagram for Field Service and Operations Warranty Management](https://developer.salesforce.com/media/field-service-warranty-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/47a89b64-1dd9-43a5-8daa-1229dbd5389f) ## Entities/Objects Included Asset, Asset Warranty, Case, Entitlement, Pricebook, Product, Product Warranty Term, Warranty Term, Work Order, Work Order Line Item ## More Info - [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md). # Warranty Supplier Recovery + Vehicle Data Model Entities and relationships for administering the warranty entitlements and eligibility for different products and assets and the service standards used in warranty processes. ![Data model diagram for Warranty Supplier Recovery + Vehicle](https://developer.salesforce.com/media/mfgr-cloud-warranty-supplier-recovery-plus-vehicle-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/24c50476-fd95-41e3-b625-cd8c889dd618) ## Entities/Objects Included Account, Asset, Claim, Claim Coverage, Claim Coverage Payment Detail, Claim Item, Claim Participant, Contract, Product, Sales Contract Line, Supplier, Supplier Product, Vehicle, Vehicle Definition ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Warranty Supplier Recovery Data Model Entities and relationships for managing warranty supplier recovery contracts and claims. ![Data model diagram for Warranty Supplier Recovery](https://developer.salesforce.com/media/mfgr-cloud-warranty-supplier-recovery-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/0191f3ed-9705-42ec-8be3-f57bedf7c7eb) ## Entities/Objects Included Account, Claim, Claim Coverage, Claim Coverage Payment Detail, Claim Item, Claim Participant, Contract, Product, Sales Contract Line, Supplier, Supplier Product ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Warranty Terms Data Model Entities and relationships for storing information about labor, parts, and expenses covered, along with any exchange options that are provided to rectify issues with products. ![Data model diagram for Warranty Terms](https://developer.salesforce.com/media/mfgr-cloud-warranty-terms-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/702e3baf-118a-4715-99a4-b28476ec4a92) ## Entities/Objects Included Asset, Asset Warranty, Code Set, Codeset Relationship, Product, Product Fault Code, Product Labor Code, Product Warranty Term, Warranty Term, Warranty Term Coverage ## More Info - [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md). # Workflow Management Data Model Entities and relationships for defining, enforcing, and automating workflow paths, permissions, and actions. ![Data model diagram for Workflow Management](https://developer.salesforce.com/media/life-sciences-workflow-management-042826.png) _To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_ [Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/db9aabab-228a-4e96-8f97-0da55e286e29) ## Entities/Objects Included Custom Script Checklist, Custom Script Validation, Life Science Custom Script, Life Science Stage Action, Life Science Stage Object, Life Science Stage Operation, Life Science Stage Operation Action, Life Science Stage Operation Condition, Life Science Stage Path, Life Science Stage Value ## More Info - [Life Sciences Data Model](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_sforce_api_objects.htm) ## How Do I Read These Diagrams? See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).