---
schema_version: "1"
id: 7585e48b029654af384fe825cfaeb041deb3973a6e7102b36e8eb32b878794d8
title: Support Overview Data Model
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/diagrams/guides/data-models/service-cloud/service-cloud-support-overview.md
canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/service-cloud-support-overview.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 363648d5bb9c94a8949a0c50ae260c057300a45f8ef37cdea6ef8da8dcfb1e1e
products:
  - Data Model Gallery
  - Salesforce Diagrams
---
# Support Overview Data Model

An overview of the most common Service objects and their relationships.

![Data model diagram for Support Overview](https://developer.salesforce.com/media/service-cloud-support-overview-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3a4d2779-a43c-4589-a5d5-128e36d8443d)

## Entities/Objects Included

Account, Account Contact Relation, Case, Case Article, Case Comment, Case History, Case Milestone, Case Related Issue, Case Solution, Case Team Member, Case Team Role, Category Data, Category Node, Contact, Contact Request, Contract Line Item, Email Message, Entitlement, Entitlement Contact, Incident, Knowledge Article, Knowledge Article Version, Milestone, Problem, Service Contract, Solution, Swarm, Swarm Member

## More Info

- [Service](https://help.salesforce.com/s/articleView?id=service.service_cloud.htm&type=5)
- [Service | Salesforce Developer Center](https://developer.salesforce.com/developer-centers/service-cloud)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).