---
schema_version: "1"
id: cf5dac0461713b16e00a8cfe33305698933c16fb9ca620cc27a2dbb362b4b193
title: Service Overview Data Model
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/diagrams/guides/data-models/service-cloud/service-cloud-overview.md
canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/service-cloud-overview.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 90032f6e874c021a0582cf0247d787e9382b00185209e7ba462e8ac9a5c75733
products:
  - Data Model Gallery
  - Salesforce Diagrams
---
# Service Overview Data Model

Entities and relationships that are relevant for and used by support agents when providing the support, which customers are entitled to, through activities, collaborating with teams, providing solutions and sharing knowledge articles, while meeting case milestones. For incidents and problems, support can swarm the cases for broad engagement.

![Data model diagram for Service Overview](https://developer.salesforce.com/media/service-cloud-overview-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/bc40c60b-95b8-4d1d-87a4-5b1c6db83029)

## Entities/Objects Included

Account, Account Contact Relation, Asset, Case, Case Article, Case Comment, Case History, Case Milestone, Case Related Issue, Case Solution, Case Team Member, Case Team Member Role, Category Data, Category Node, Contact, Contact Request, Contract Line Item, Email Message, Entitlement, Entitlement Contact, Incident, Incident Related Item, Issue, Knowledge Article, Knowledge Article Version, Milestone Type, Parent, Problem, Problem Incidents, Problem Related Item, Product, Related Issue, Related To, Service Contract, Solution, Source, Swarm, Swarm Member, User

## More Info

- [Service](https://help.salesforce.com/s/articleView?id=service.service_cloud.htm&type=5)
- [Service | Salesforce Developer Center](https://developer.salesforce.com/developer-centers/service-cloud)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).