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title: Messaging Objects Data Model
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/diagrams/guides/data-models/service-cloud/messaging-objects.md
canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/messaging-objects.html
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  - Data Model Gallery
  - Salesforce Diagrams
---
# Messaging Objects Data Model

Entities and relationships involved in scheduling, including objects that represent service appointments and resources who can be scheduled to attend appointments.

![Data model diagram for Messaging Objects](https://developer.salesforce.com/media/service-cloud-messaging-objects-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/df848ec7-23d0-4739-b35f-de6936fae59c)

## Entities/Objects Included

Conversation, Conversation Entry (Off Core), Conversation Participant, Messaging Channel, Messaging End User, Messaging Session, Messaging Session Metrics, Participant, Related Record (Off Core)

## More Info

- [Messaging Objects Data Model](https://developer.salesforce.com/docs/service/messaging-object-model/guide/messaging_object_model.html)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).