---
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title: Program & Case Management Data Model
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/diagrams/guides/data-models/nonprofit-cloud/program-case-management.md
canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/program-case-management.html
source_site: developer.salesforce.com
content_type: documentation
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  - Data Model Gallery
  - Salesforce Diagrams
---
# Program & Case Management Data Model

A conceptual entity for a program participant along with entities and relationships for program management, complaint case management, outcome management, and guided care plans.

![Data model diagram for Program & Case Management](https://developer.salesforce.com/media/npc-program-case-management-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/3f146ec9-3d57-4bfe-bfd3-eea667c5b67f)

## Entities/Objects Included

Account, Action Plan Template, Applicant, Application Form, Application Form Eval Ptcp, Application Form Evaluation, Application Form Participant, Application Form Relation, Application Render Method, Application Stage Definition, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Schedule, Benefit Schedule Assignment, Benefit Session, Benefit Type, Business Account, Care Barrier, Care Barrier Type, Care Plan, Care Plan Detail, Care Plan Template, Care Plan Template Benefit, Care Plan Template Goal, Case, Case Participant, Case Program, Code Set, Code Set Bundle, Complaint Case, Complaint Participant, Contact, Goal Assignment, Goal Assignment Detail, Goal Definition, Indicator Assignment, Indicator Definition, Intake Form Section, Intake Form Section Participant, Interaction Summary, Outcome, Outcome Activity, Person Account, Preliminary Application Ref, Program, Program Cohort, Program Cohort Member, Program Enrollment, Program Recommendation Rule, Public Complaint, Recurrence Schedule, Referral

## More Info

- [Program and Case Management](https://help.salesforce.com/s/articleView?id=ind.prog_case_mgmt.htm&type=5)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).