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title: Product Service Campaign Management Data Model
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locale: en-us
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canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/product-service-campaign-management.html
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  - Data Model Gallery
  - Salesforce Diagrams
---
# Product Service Campaign Management Data Model

Entities and relationships for manufacturers to organize product service campaigns to service faulty products, recall products in disrepair, upgrade eligible products, and manage product communications at scale.

![Data model diagram for Product Service Campaign Management](https://developer.salesforce.com/media/mfgr-cloud-product-service-campaign-management-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/959d2434-77db-40c8-b3c1-1a1df41fd78e)

## Entities/Objects Included

Account, Actionable List, Actionable List Member, Asset, Case, Claim, Contact, Engagement Channel Type, Group Definition Causal Item, Location, Manufacturing and Consumer Goods Clouds cases, Product, Product Batch Item, Product item, Product Service Campaign, Product Service Campaign Definition, Product Service Campaign Definition Partner Inventory, Product Service Campaign Definition Related Causal Item, Product Service Campaign Group Definition, Product Service Campaign Group Definition Partner, Product Service Campaign Item, Product Service Campaign Preferred Partner, Product Service Campaign Work Type, Production Batch, Public Complaint, Return Order, Serialized Product, Service Appointment, User, Vehicle, Vehicle Definition, Work Order, Work Order Line Item, Work Type

## More Info

- [Manufacturing Data Model](https://help.salesforce.com/s/articleView?id=ind.mfg_data_model.htm&type=5)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).