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title: Service Processes Data Model
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locale: en-us
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canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/fsc-service-processes.html
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content_type: documentation
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  - Data Model Gallery
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---
# Service Processes Data Model

Entities and relationships used for providing efficient personalized customer service.

![Data model diagram for Service Processes](https://developer.salesforce.com/media/fsc-service-processes-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/2bedd517-0a9c-4021-a8fe-e55a08e2a914)

## Entities/Objects Included

Apex Class, Case, Contact, Content Asset, Customer, Flow Definition, Flow Version, FulfillmentFlow, Image, Integration Provider Definition, ItemFlow, ItemFlowVersion, Omni Script Configuration, Product, Product Related Service Process, Service Catalog Category, Service Catalog Category Item, Service Catalog Fulfillment Flow, Service Catalog Item Attribute, Service Catalog Item Attribute Detail, Service Catalog Item Dependency, Service Catalog Item Definition, Service Catalog Item Group, Service Catalog Item Version, Service Catalog Request, Service Catalog Request Extended Attribute Value, Service Catalog Request Related Item, Submitter, Target, User

## More Info

- [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5)
- [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).