---
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title: Complaint Management Data Model
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/diagrams/guides/data-models/financial-services-cloud/complaint-management.md
canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/complaint-management.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 85532ede75be4c9f6ceb3e4be9a070e3c89b2e853dee8a9b74d01fcadf90db94
products:
  - Data Model Gallery
  - Salesforce Diagrams
---
# Complaint Management Data Model

Entities and relationships used for handling customer complaints in Financial Services.

![Data model diagram for Complaint Management](https://developer.salesforce.com/media/fsc-complaint-management-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/fbd4fc9b-d35e-4447-b2ff-b897dd9f8f34)

## Entities/Objects Included

Account, Case, Case Participant, Contact, Public Complaint

## More Info

- [Data Model Overview](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_data_model_diagram.htm&type=5)
- [Financial Services](https://help.salesforce.com/s/articleView?id=ind.fsc_admin.htm&type=5)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).