---
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title: Shift Management Data Model
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/diagrams/guides/data-models/field-service/field-service-shift-management.md
canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/field-service-shift-management.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: fb837f5dde7c3c1089685c58b451356e4ea2185b853b981f5363f75bae35bf2c
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  - Data Model Gallery
  - Salesforce Diagrams
---
# Shift Management Data Model

Entities and relationships for managing shifts of service resources.

![Data model diagram for Field Service and Operations Shift Management](https://developer.salesforce.com/media/field-service-shift-management-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/4d7dafe7-0ea3-42b6-b9c6-b168fd80a977)

## Entities/Objects Included

Engagement Channel Type, Recordset Filter Criteria, Service Appointment, Service Appointment Shift, Service Presence Status, Service Resource, Service Resource Preference, Service Territory, Service Territory Member, Shift, Shift Engagement Channel, Shift Pattern, Shift Pattern Entry, Shift Segment, Shift Segment Type, Shift Template, Shift Work Topic, Work Type, Work Type Group, Work Type Group Member

## More Info

- [Field Service and Operations Data Objects](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_soap.htm)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](https://developer.salesforce.com/docs/platform/data-models/salesforce-data-model-notation.md).