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title: Agent Console Data Model
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/diagrams/guides/data-models/energy-and-utilities-cloud/agent-console.md
canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/agent-console.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 15f6de03e8116ccf345a4ff52d0cb90bb05966d5fc494d340a67066471befa56
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  - Data Model Gallery
  - Salesforce Diagrams
---
# Agent Console Data Model

Entities and relationships that equip service reps with a 360-degree view of customers, including usage statistics, interaction history, and tools to help respond quickly and minimize resolution times.

![Data model diagram for Agent Console](https://developer.salesforce.com/media/e-u-agent-console-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/a6491a98-9f77-4697-b8c4-706f15754366)

## Entities/Objects Included

Account Account Relationship, Account Billing Account, Account-Contact Relationship, Address, Associated Location, Balance Adjustment Request, Billing Account, Billing Account Contact, Case, Case Related Subject, Contact, Contract, Customer Account, Energy Service Agreement, Energy Service Agreement Item, Location, Product, Service Point

## More Info

- [Agent Console](https://help.salesforce.com/s/articleView?id=ind.ene_agent_console.htm&type=5)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).