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title: Case Data Model
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locale: en-us
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canonical_url: https://developer.salesforce.com/docs/platform/data-models/guide/case.html
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---
# Case Data Model

The Case object, which represents a customer issue or problem, and its relationships with Account, Account Contact, and (indirectly) Individual objects.

![Data model diagram for Case](https://developer.salesforce.com/media/case-042826.png)

_To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."_

[Customizable Lucidchart Template](https://lucid.app/lucidchart/editNewOrRegister/c030312a-2be9-48f6-b2b8-c3da3b8a50ec)

## Entities/Objects Included

Account, Account Contact, Case, Individual

## More Info

- [Case Data Model](https://help.salesforce.com/s/articleView?id=data.c360_a_case_data_model.htm&type=5)
- [Prepare and Model Data](https://help.salesforce.com/s/articleView?id=data.c360_a_prepare_and_model_data.htm&type=5)
- [Standard Data Model Objects (DMOs) | Data 360 Reference Guide | Salesforce Developers](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_DataModelObjects.htm)

## How Do I Read These Diagrams?

See [Salesforce Data Model Notation](/docs/platform/data-models/guide/salesforce-data-model-notation.md).