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Event Specifications

Event specifications for Salesforce Interactions SDK.

  • Event Structure

    • : An event collected by Salesforce Interactions Web SDK contains properties that are automatically set by the system and optional properties that are set by you.

  • Cart Interaction

    • : A cart interaction is where a customer modifies the contents of their online shopping cart.

  • Catalog Interaction

    • : Use a catalog interaction to capture when a customer interacts with various tracking items. For example, a product or a blog post.

  • Order Interaction

    • : An order interaction is an ecommerce event that captures actions performed by a user to manage new, in progress, or completed orders.

  • Line Item Data

    • : Line items are intended to describe purchasable items and are used in cart and order interactions.

  • User Data

    • : Track profile data for a user with or without an associated interaction using Salesforce Interactions Web SDK.

  • Account Data

    • : Account data represent user information at the account level. The account fields allow you to capture data for many customers in one account.

  • Consent Data

    • : Consent data is used to either grant or revoke consent in Salesforce Interactions SDK. When a customer chooses to opt in to tracking these consent details are attached to the Event Structure of the first tracked event.