Oracle Service Cloud Connector Objects

note: This feature is a Beta Service. A customer may opt to try a Beta Service in its sole discretion. Any use of the Beta Service is subject to the applicable Beta Services Terms provided at Agreements and Terms. If you have questions or feedback about this Beta Service, contact the Data 360 Connector team at datacloud-connectors-beta@salesforce.com.

Objects Supported

Name	Description
AccountGroups	The language-specific strings used for localization of fields.
AccountGroupsDescriptions	The language-specific string used for localization.
AccountGroupsNames	The language-specific strings used for localization of fields.
Accounts	The account represents a staff member in Oracle B2C Service.
AccountsEmails	The email address and its associated information.
AccountsPhones	The details related to the phone number.
AnalyticsReports	The analytics report definition that provides descriptions of a report's output columns, search criteria, and other components.
AnalyticsReportsFilters	The filters used for running an analytics report.
AnalyticsReportsNames	The language-specific strings used for localization of fields.
Answers	The knowledge base information that provides solutions to the common customer support questions.
AnswersCategories	The hierarchical service category that provides an option to group answers and incidents for better organization and refined searching in the knowledge base.
AnswersCommonAttachments	The file attachment shared by sibling answers.
AnswersCommonAttachmentsNames	The language-specific strings used for localization of fields. The label text cannot be empty or null. The labels are assembled in a list associated with a particular text field.
AnswersFileAttachments	The file attachment shared by answers.
AnswersNotes	The note text associated with the objects such as contacts and organizations.
AnswersProducts	The hierarchical service product that provides an option to group answers and incidents for better organization and refined searching in the knowledge base.
AnswersRelatedAnswers	The knowledge base information that provides solutions to the common customer support questions.
AnswersSiblingAnswers	The knowledge base information that provides solutions to the common customer support questions.
AnswerVersions	The versioned instance of an answer. Answers are solutions to common customer support questions.
AnswerVersionsCategories	The hierarchical service category that provides an option to group answers and incidents for better organization and refined searching in the knowledge base.
AnswerVersionsCommonAttachments	The file attachment shared by sibling answers.
AnswerVersionsCommonAttachmentsNames	The language-specific strings used for localization of fields. The label text cannot be empty or null. The labels are assembled in a list associated with a particular text field.
AnswerVersionsFileAttachments	The file attachment shared by answers.
AnswerVersionsNotes	The note text associated with the objects such as contacts and organizations.
AnswerVersionsProducts	The hierarchical service product that provides an option to group answers and incidents for better organization and refined searching in the knowledge base.
AnswerVersionsRelatedAnswers	The link to related answers.
Assets	The product or service associated with an organization's customers.
AssetsSLAInstances	The instance of a Service Level Agreement (SLA).
AssetStatuses	The status of the assets, namely product and services that are registered and tracked in Oracle B2C Service.
AssetStatusesNames	The language-specific strings used for localization of fields.
Campaigns	The information on email marketing campaigns created in Oracle B2C Service Outreach Cloud Service.
ChannelTypes	The social channels tracked in contact records when storing social account user names and associating social monitor incidents to contacts.
ChannelTypesNames	The language-specific strings used for localization of fields.
Chats	The real-time, two-way dialog between a customer and one or more chat agents.
Configurations	The information about the configuration settings within Oracle B2C Service.
ContactMarketingRosters	The information about the contact lists used in audiences in Oracle Service Cloud Outreach Cloud Service.
Contacts	The customers or end users of Oracle B2C Service site.
ContactsChannelUsernames	The user name of the channel.
ContactsEmails	The email address and its associated information.
ContactsFileAttachments	The file attachment that includes additional fields used for attachments to various classes.
ContactsNotes	The note text associated with the objects such as contacts and organizations.
ContactsOpenIDAccounts	The OpenID related information for the contact.
ContactsPhones	The details related to the phone number.
Countries	The details about the countries and provinces which are used to maintain accurate address information for the organizations and contacts in Oracle B2C Service.
CountriesNames	The language-specific strings used for localization of fields.
CountriesProvinces	The information about the provinces in the Countries/Provinces customizable menu.
CountriesProvincesNames	The language-specific strings used for localization of fields. The label text cannot be empty or null. The labels are assembled in a list associated with a particular text field.
EventSubscriptions	The event-based subscription management object that allows external applications to discover objects that can be subscribed.
Holidays	The list of holidays in your organization.
HolidaysAdminVisibleInterfaces	The named ID that can be included in a list.
Incidents	The question or the request for help submitted by a customer through the Ask a Question page, email, a chat session, site or answer feedback, or from an external source using the API.
IncidentsBilledMinutes	The work time applied to incidents through the Time Billed feature.
IncidentsFileAttachments	The file attachment that includes fields specific to incidents.
IncidentsMilestoneInstances	The milestone instances associated with incidents.
IncidentsThreads	The incident discussion thread entry.
Mailboxes	The mailbox used for collecting email inquiries sent by customers, responses to mailings, and bounced messages.
MarketingMailboxes	The mailbox used to send and receive emails and process bounced messages.
MessageBases	The editable text string that allows international language support and customization of headings, labels, buttons, and other text in the administration interface and customer portal. It also applies to email messages and notifications.
NamedIDs	An ID which has an associated name string. These IDs can be set by either value or name.
Opportunities	The information about a specific sale or a pending deal with a contact or an organization that is tracked and maintained in the Oracle B2C Service knowledge base.
OpportunitiesFileAttachments	The file attachment that includes additional fields used for attachments to various classes.
OpportunitiesNotes	The note text associated with the objects such as contacts and organizations.
OpportunitiesOtherContacts	The secondary contact associated with the opportunity.
OpportunitiesQuotes	The sales quote associated with an opportunity.
OpportunitiesQuotesFileAttachments	The file that is attached or associated with another object.
OpportunitiesQuotesLineItems	The product line item in a quote.
OpportunityStatuses	The information about the default and custom opportunity statuses and their corresponding types.
OpportunityStatusesNames	The language-specific strings used for localization of fields.
Organizations	The company, business unit of a large company, or government agency that has an organization record in the Oracle B2C Service knowledge base.
OrganizationsAddresses	The physical address of the organization.
OrganizationsFileAttachments	The file attachment that includes additional fields used for attachments to various classes.
OrganizationsNotes	The note text associated with the objects such as contacts and organizations.
PurchasedProducts	The information about a purchased product.
SalesProducts	The items or services sold by an organization.
SalesProductsAdminVisibleInterfaces	The named ID that can be included in a list.
SalesProductsDescriptions	The language-specific string used for localization.
SalesProductsNames	The language-specific strings used for localization of fields.
SalesProductsSchedules	The price schedule for a sales product.
SalesTerritories	The specific geographical sales region. Sales representatives can be assigned specific territories for opportunity assignment.
SalesTerritoriesAdminVisibleInterfaces	The named ID that can be included in a list.
SalesTerritoriesNames	The language-specific strings used for localization of fields.
ServiceCategories	The hierarchical service category that provides an option to group answers and incidents for better organization and refined searching in the knowledge base.
ServiceCategoriesAdminVisibleInterfaces	The named ID that can be included in a list.
ServiceCategoriesDescriptions	The language-specific string used for localization. Labels are assembled in a list that is associated with a particular text field.
ServiceCategoriesEndUserVisibleInterfaces	The named ID that can be included in a list.
ServiceCategoriesNames	The language-specific strings used for localization of fields.
ServiceCategoriesProductLinks	The product linking for a category or a disposition.
ServiceDispositions	The hierarchical service disposition that provides an option for classifying and recording how incidents are ultimately resolved.
ServiceDispositionsAdminVisibleInterfaces	The named ID that can be included in a list.
serviceDispositionsDescriptions	The language-specific string used for localization. Labels are assembled in a list that is associated with a particular text field.
ServiceDispositionsNames	The language-specific strings used for localization of fields.
ServiceDispositionsProductLinks	The product linking for a category or a disposition.
ServiceMailboxes	The email box dedicated to collect email inquiries sent by customers.
ServiceProducts	The hierarchical service product that provides an option to group answers and incidents for better organization and refined searching in the knowledge base.
ServiceProductsAdminVisibleInterfaces	The named ID that can be included in a list.
ServiceProductsCategoryLinks	The category linking for a product.
ServiceProductsDescriptions	The language-specific string used for localization. Labels are assembled in a list that is associated with a particular text field.
ServiceProductsDispositionLinks	The disposition linking for a product.
ServiceProductsEndUserVisibleInterfaces	The named ID that can be included in a list.
ServiceProductsNames	The language-specific strings used for localization of fields.
SiteInterfaces	The console, windows, and pages used by staff members and customers to access the application and interact with a single knowledge base.
StandardContents	The preformed text or HTML content that can be sent to customers when responding to incidents, appended to responses by a business rule, or sent by an agent during a chat session.
StandardContentsAdminVisibleInterfaces	The named ID that can be included in a list.
StandardContentsContentValues	The standard content value with a data type and a formatted data value.
Tasks	The information about an action or an activity scheduled to be completed within a specified time.
TasksFileAttachments	The file attachment that includes additional fields used for attachments to various classes.
TasksNotes	The note text associated with the objects such as contacts and organizations.
Variables	A shortcut defined for a larger string that can be inserted in the body of an answer or inserted inline during a chat session.
VariablesInterfaceValues	The interface-specific value of a variable.

AccountGroups

Name	Type	ReadOnly	FilterOnly	Description
Id	Long	False	No	The unique identifier of the account group .
LookupName	String	False	No	The name used to look up the account group.
Name	Long	False	No	The name of the account group in the language of the current interface.
DisplayOrder	Long	False	No	The order in which this account group is displayed relative to other members of the same group.
UpdatedTime	String	False	No	The date and time when the account group was last updated.
CreatedTime	String	False	No	The date and time when the account group was created
AttributesCustomerCareAccess	Boolean	False	No	The customer care access group.
Descriptions	String	False	Yes	The list of descriptions, one for each supported language.
Names	String	False	Yes	The list of names, one for each supported language.

Name	Type	ReadOnly	FilterOnly	Description
AccountGroupId	Long	False	No	The unique identifier of the Account Groups.
LabelText	String	False	No	The label text.
LanguageId	Long	False	No	Id of language. The ID of the language. This is the key for the list entry.
LanguagelookUpName	String	False	No	LookUpName of language.

Name	Type	ReadOnly	FilterOnly	Description
CountryId	Long	False	No	Id of country. The default country identifier.
CountrylookUpName	String	False	No	LookUpName of country. The default country identifier.
CreatedTime	Datetime	True	No	The date and time when the account was created. This attribute is read-only.
DisplayName	String	False	No	The display name of the account.
DisplayOrder	Int	False	No	The order in which this staff account is displayed relative to other members of the same group.
EmailNotificationId	Long	False	No	Id of emailNotification. The format the staff member prefers for email notifications.
EmailNotificationlookUpName	String	False	No	LookUpName of emailNotification. The format the staff member prefers for email notifications.
Id [KEY]	Long	True	No	The unique identifier of the account.
Login	String	False	No	The user name used for authentication.
LookupName	String	True	No	The name used to look up the account.
ManagerId	Long	False	No	Id of manager. The manager of the staff member.
ManagerlookUpName	String	False	No	LookUpName of manager. The manager of the staff member.
NewPassword	String	False	No	The new password for authentication. It is stored with a one-way encryption in the system. This attribute is write-only.
NotificationPending	Bool	True	No	Indicates whether any notifications are pending. This attribute does not have a default value and is read-only.
PasswordExpirationTime	Datetime	True	No	The date and time when the password is set to expire. This attribute is read-only.
ProfileId	Long	False	No	Id of profile. The profile to which the staff account is assigned.
ProfilelookUpName	String	False	No	LookUpName of profile. The profile to which the staff account is assigned.
Signature	String	False	No	The email signature of the account.
StaffGroupId	Long	False	No	Id of staffGroup. The group to which the staff member is assigned.
StaffGrouplookUpName	String	False	No	LookUpName of staffGroup. The group to which the staff member is assigned.
UpdatedTime	Datetime	True	No	The date and time when the account was last updated. This attribute is read-only.
AttributesaccountLocked	Bool	False	No	Indicates whether the account is temporarily locked. For example, you may lock a staff member's account who has taken a leave of absence. An account automatically gets locked if the staff member has exceeded the number of invalid login attempts or if the password has expired. The default value is false.
AttributescanModifyEmailSignature	Bool	False	No	Indicates whether the staff member can modify the email signature. The default value is false.
AttributesforcePasswordChange	Bool	False	No	Indicates whether the staff member must change the password at the next login. The value remains true until the staff member changes the password. The default value is false.
AttributesinfrequentUser	Bool	False	No	Indicates whether the staff member is considered as an infrequent user seat, as opposed to a full seat. The default value is false.
AttributespasswordNeverExpires	Bool	False	No	Indicates whether the staff member's account password never expires. This setting overrides system-wide password expiration configurations. The default value is false.
AttributespermanentlyDisabled	Bool	False	No	Indicates whether the staff member's account is permanently disabled. For example, an account is permanently disabled when a staff member leaves your organization. A disabled account appears in the tree of the Staff Accounts management console if Show Disabled setting is enabled, but you cannot deselect the Permanently Disable check box if you edit the account. You can reuse the login name of a permanently disabled account for a different account. The default value is false.
AttributesstaffAssignmentDisabled	Bool	False	No	Indicates whether the staff member's account cannot be assigned to incidents, answers, opportunities, and tasks. The default value is false.
AttributesviewsReportsDisabled	Bool	False	No	Indicates whether the staff member's account cannot be included in the list for filters in reports. The default value is false.
AttributesvirtualAccount	Bool	True	No	Indicates whether the staff member's account is virtual. The default value is false. This attribute is read-only.
Namefirst	String	False	No	The first name of the person.
Namelast	String	False	No	The surname or last name of the person.
NameFuriganafirst	String	False	No	The first name of the person.
NameFuriganalast	String	False	No	The surname or last name of the person.
SalesSettingsdefaultCurrencyId	Long	False	No	Id of defaultCurrency. The default currency ID.
SalesSettingsdefaultCurrencylookUpName	String	False	No	LookUpName of defaultCurrency. The default currency ID.
SalesSettingsterritoryId	Long	False	No	Id of territory. The sales territory ID.
SalesSettingsterritorylookUpName	String	False	No	LookUpName of territory. The sales territory ID.
ServiceSettingsscreenPopPort	Int	False	No	The port number assigned for screen-pop alerts for the staff account. It is used in Citrix and Terminal Services environments where there are multiple agents logged in to different sessions on the same machine.
emails	String	False	Yes	The list of email addresses.
phones	String	False	Yes	The list of phone numbers.

Name	Type	ReadOnly	FilterOnly	Description
AccountsId	Long	False	No	Id of Accounts.
Address	String	False	No	The string value of the email address.
AddressTypeId	Long	False	No	Id of addressType. The type of address, such as Primary or Alt1. This is the key for the list entry.
AddressTypelookUpName	String	False	No	LookUpName of addressType. The type of address, such as Primary or Alt1. This is the key for the list entry.
Certificate	String	False	No	The associated public email certificate used to encrypt outgoing emails.
Invalid	Bool	False	No	Indicates whether the email address is disabled.

Name	Type	ReadOnly	FilterOnly	Description
AnalyticsReportsId	Long	False	No	Id of analytics report
Name	String	False	No	Name of filter
Values	String	False	No	Values of filter

Name	Type	ReadOnly	FilterOnly	Description
AdminLastAccessTime	Datetime	True	No	The date and time when the answer was last accessed by an administrator. This attribute is read-only.
AnswerTypeId	Long	False	No	Id of answerType. The type of storage for answer information.
AnswerTypelookUpName	String	False	No	LookUpName of answerType. The type of storage for answer information.
AnswerVersionId	Long	True	No	Id of answerVersion. The versioned instance of the answer. This attribute is read-only.
AnswerVersionlookUpName	String	True	No	LookUpName of answerVersion. The versioned instance of the answer. This attribute is read-only.
AssignedSiblingId	Long	False	No	Id of assignedSibling. Another answer with which this answer should be associated.
AssignedSiblinglookUpName	String	False	No	LookUpName of assignedSibling. Another answer with which this answer should be associated.
CreatedTime	Datetime	True	No	The date and time when the answer was created. This attribute is read-only.
ExpiresDate	Date	False	No	The date when the answer expires and is set to review status.
GuidedAssistanceId	Long	True	No	Id of guidedAssistance. The Guided Assistance guide.
GuidedAssistancelookUpName	String	True	No	LookUpName of guidedAssistance. The Guided Assistance guide.
Id [KEY]	Long	True	No	The unique identifier of the answer.
Keywords	String	False	No	The list of space separated keywords associated with an answer.
LanguageId	Long	False	No	Id of language. The language used for the answer text.
LanguagelookUpName	String	False	No	LookUpName of language. The language used for the answer text.
LastAccessTime	Datetime	True	No	The date and time when the answer was last accessed. This attribute is read-only.
LastNotificationTime	Datetime	True	No	The date and time when the last notification was generated. This attribute is read-only.
LookupName	String	True	No	The name used to look up the answer.
Name	String	True	No	The string version of the answer ID, which is used as the reference number of the answer. This attribute is read-only.
NextNotificationTime	Datetime	False	No	The date and time when the next earliest notification will be sent.
OriginalReferenceNumber	String	False	No	The reference number of the incident that was proposed to create this answer. The reference number is common for all the sibling answers.
PositionInListId	Long	False	No	Id of positionInList. This attribute is used to initialize and/or force this answer to a particular ranking in the search results.
PositionInListlookUpName	String	False	No	LookUpName of positionInList. This attribute is used to initialize and/or force this answer to a particular ranking in the search results.
PublishOnDate	Date	False	No	The date when the answer will be published and made available to users.
Question	String	False	No	The question or the description of the answer.
Solution	String	False	No	The solution or the answer portion of the answer.
SpecialResponse	String	False	No	The special response of the answer.
Summary	String	False	No	The title or short summary of the answer.
URL	String	False	No	The URL which returns the answer, if the answer type is URL.
UpdatedByAccountId	Long	True	No	Id of updatedByAccount. The staff account who last edited the answer. This attribute is read-only.
UpdatedByAccountlookUpName	String	True	No	LookUpName of updatedByAccount. The staff account who last edited the answer. This attribute is read-only.
UpdatedTime	Datetime	True	No	The date and time when the answer was last updated. This attribute is read-only.
AssignedToaccountId	Long	False	No	Id of account. The staff account.
AssignedToaccountlookUpName	String	False	No	LookUpName of account. The staff account.
AssignedTostaffGroupId	Long	False	No	Id of staffGroup. The staff group. The caller should assign the staff group when assigning to an account.
AssignedTostaffGrouplookUpName	String	False	No	LookUpName of staffGroup. The staff group. The caller should assign the staff group when assigning to an account.
BannerimportanceFlagId	Long	False	No	Id of importanceFlag. The importance of the banner.
BannerimportanceFlaglookUpName	String	False	No	LookUpName of importanceFlag. The importance of the banner.
Bannertext	String	False	No	The description of a flag.
BannerupdatedByAccountId	Long	True	No	Id of updatedByAccount. The staff account that most recently updated the banner flag and/or text. This attribute is read-only.
BannerupdatedByAccountlookUpName	String	True	No	LookUpName of updatedByAccount. The staff account that most recently updated the banner flag and/or text. This attribute is read-only.
BannerupdatedTime	Datetime	True	No	The date and time when the banner was last updated. This attribute is read-only.
StatusWithTypestatusId	Long	False	No	Id of status. The current status.
StatusWithTypestatuslookUpName	String	False	No	LookUpName of status. The current status.
StatusWithTypestatusTypeId	Long	True	No	Id of statusType. The associated status type. This attribute is read-only.
StatusWithTypestatusTypelookUpName	String	True	No	LookUpName of statusType. The associated status type. This attribute is read-only.
VersionDetaildraftNote	String	False	No	The draft note for the answer version.
VersionDetaildraftTime	Datetime	False	No	The date and time when the draft answer version was created.
VersionDetailpublishNote	String	False	No	The published note for the answer version.
VersionDetailpublishedTime	Datetime	False	No	The date and time when the draft answer version was published.
VersionDetailstateId	Long	False	No	Id of state. The state of the version.
VersionDetailstatelookUpName	String	False	No	LookUpName of state. The state of the version.
VersionDetailunpublishedTime	Datetime	False	No	The date and time when the answer version was unpublished.
categories	String	False	Yes	The hierarchical service category.
commonAttachments	String	False	Yes	The file attachments common to all sibling answers.
fileAttachments	String	False	Yes	The list of file attachments.
notes	String	False	Yes	The list of discussion threads.
products	String	False	Yes	The products common to all sibling answers.
relatedAnswers	String	False	Yes	The related answers linked to this answer.
siblingAnswers	String	False	Yes	The sibling answers with which this answer is associated. This attribute is read-only.

Name	Type	ReadOnly	FilterOnly	Description
CategoriesId [KEY]	Long	False	No	The unique identifier of the object. This is the key for the list entry.
CategoriesLookUpName	String	False	No	The name used to look up the object.
AnswersId	Long	False	No	The unique identifier of the object. This is the key for the list entry.
AnswersLookUpName	String	False	No	The name used to look up the object.

Name	Type	ReadOnly	FilterOnly	Description
ProductsId [KEY]	Long	False	No	The unique identifier of the object. This is the key for the list entry.
ProductsLookUpName	String	False	No	The name used to look up the object.
AnswersId	Long	False	No	The unique identifier of the object. This is the key for the list entry.
AnswersLookUpName	String	False	No	The name used to look up the object.

Name	Type	ReadOnly	FilterOnly	Description
SiblingAnswersId [KEY]	Long	False	No	The unique identifier of the object. This is the key for the list entry.
SiblingAnswersLookUpName	String	False	No	The name used to look up the object.
AnswersId	Long	False	No	The unique identifier of the object. This is the key for the list entry.
AnswersLookUpName	String	False	No	The name used to look up the object.

Name	Type	ReadOnly	FilterOnly	Description
AnswerVersionsId	Long	False	No	Id of AnswerVersions.
ContentType	String	False	No	The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on.
CreatedTime	Datetime	False	No	The date and time when the file was associated with the answer. This attribute is read-only.
Data	String	False	No	The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field.
Disabled	Bool	False	No	Indicates whether the file attachment is hidden when the associated answer is viewed. If the Private flag is not set, this flag hides the file attachment. This attribute does not have a default value.
FileName	String	False	No	The name of the file when saving it to the disk.
FormData	String	False	No	The form data.
Id [KEY]	Long	False	No	The unique identifier of the file attachment.
Private	Bool	False	No	Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value.
Size	Int	False	No	The size of the file in bytes. This attribute is read-only.
URL	String	False	No	The URL to access this file.
UpdatedTime	Datetime	False	No	The date and time when the file was last updated. This attribute is read-only.
names	String	False	Yes	The list of language specific display names.

Name	Type	ReadOnly	FilterOnly	Description
ContactId	Long	False	No	Id of contact. The contact associated with the asset.
ContactlookUpName	String	False	No	LookUpName of contact. The contact associated with the asset.
CreatedTime	Datetime	True	No	The date and time when the asset was created. This attribute is read-only.
Description	String	False	No	The description of the asset.
Id [KEY]	Long	True	No	The unique identifier of the asset.
InstalledDate	Date	False	No	The date when the asset was installed.
LookupName	String	True	No	The name used to look up the asset.
Name	String	False	No	The name of the asset used as the lookupName for the asset object.
OrganizationId	Long	False	No	Id of organization. The organization associated with the asset.
OrganizationlookUpName	String	False	No	LookUpName of organization. The organization associated with the asset.
ProductId	Long	False	No	Id of product. The product associated with the asset.
ProductlookUpName	String	False	No	LookUpName of product. The product associated with the asset.
PurchasedDate	Date	False	No	The date when the asset was purchased.
RetiredDate	Date	False	No	The date when the asset was retired.
SerialNumber	String	False	No	The serial number of the asset.
UpdatedTime	Datetime	True	No	The date and time when the asset was last updated. This attribute is read-only.
PricecurrencyId	Long	False	No	Id of currency. The ID of the currency.
PricecurrencylookUpName	String	False	No	LookUpName of currency. The ID of the currency.
PriceexchangeRateId	Long	False	No	Id of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
PriceexchangeRatelookUpName	String	False	No	LookUpName of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
Pricevalue	String	False	No	The value of the currency.
StatusWithTypestatusId	Long	False	No	Id of status. The current status.
StatusWithTypestatuslookUpName	String	False	No	LookUpName of status. The current status.
StatusWithTypestatusTypeId	Long	True	No	Id of statusType. The associated status type. This attribute is read-only.
StatusWithTypestatusTypelookUpName	String	True	No	LookUpName of statusType. The associated status type. This attribute is read-only.
sLAInstances	String	False	Yes	The SLA instances associated with the asset.

Name	Type	ReadOnly	FilterOnly	Description
AssetsId	Long	False	No	The unique identifier of the asset.
ActiveDate	Date	False	No	The date when the instance became active.
ExpireDate	Date	False	No	The date when the instance is scheduled to expire.
Id [KEY]	Long	False	No	The unique identifier of the SLAInstance.
NameOfSLAId	Long	False	No	Id of nameOfSLA. The SLA from which the instance was created.
NameOfSLAlookUpName	String	False	No	LookUpName of nameOfSLA. The SLA from which the instance was created.
RemainingFromCSR	Int	False	No	The number of remaining CSR incidents.
RemainingFromChat	Int	False	No	The number of remaining chat incidents.
RemainingFromEmail	Int	False	No	The number of remaining email incidents.
RemainingFromWeb	Int	False	No	The number of remaining web self-service incidents.
RemainingTotal	Int	False	No	The total number of remaining incidents.
SLASet	Int	False	No	The SLA set from which the instance was created.
StateOfSLAId	Long	False	No	Id of stateOfSLA. The current state of the SLA. The supported values are Inactive, Active, Expired, or Disabled.
StateOfSLAlookUpName	String	False	No	LookUpName of stateOfSLA. The current state of the SLA. The supported values are Inactive, Active, Expired, or Disabled.

Name	Type	ReadOnly	FilterOnly	Description
AssetStatusesId	Long	False	No	The unique identifier of the asset statuses version.
LabelText	String	False	No	The language-specific label text. The value cannot be null or empty.
LanguageId	Long	False	No	Id of language. The ID of the language. This is the key for the list entry.
LanguagelookUpName	String	False	No	LookUpName of language. The ID of the language. This is the key for the list entry.

Name	Type	ReadOnly	FilterOnly	Description
ActualLeads	Int	False	No	The number of actual leads generated from the campaign.
ActualOpportunities	Int	False	No	The number of actual opportunities generated from the campaign.
AssignedToAccountId	Long	False	No	Id of assignedToAccount. The staff member assigned to the campaign.
AssignedToAccountlookUpName	String	False	No	LookUpName of assignedToAccount. The staff member assigned to the campaign.
CampaignEndTime	Datetime	False	No	The date and time when the campaign ends.
CampaignStartTime	Datetime	False	No	The date and time when the campaign begins.
CreatedByAccountId	Long	False	No	Id of createdByAccount. The ID number of the staff member who created the campaign.
CreatedByAccountlookUpName	String	False	No	LookUpName of createdByAccount. The ID number of the staff member who created the campaign.
CreatedTime	Datetime	False	No	The date and time when the campaign was created. This attribute is read-only.
ExpectedLeads	Int	False	No	The number of expected leads generated from the campaign.
ExpectedOpportunities	Int	False	No	The number of expected opportunities generated from the campaign.
FlowId	Long	False	No	Id of flow. The ID of the flow that the campaign is associated with.
FlowlookUpName	String	False	No	LookUpName of flow. The ID of the flow that the campaign is associated with.
Id [KEY]	Long	False	No	The unique identifier of the campaign.
InterfaceId	Long	False	No	Id of interface. The ID of the interface that the campaign is associated with.
InterfacelookUpName	String	False	No	LookUpName of interface. The ID of the interface that the campaign is associated with.
IsSingleExecute	Bool	False	No	Indicates whether the contacts are allowed to flow through the recurring campaign only one time. This attribute does not have a default value.
LookupName	String	False	No	The name used to look up the campaign.
Name	String	False	No	The name of the campaign.
ObjectivesSummary	String	False	No	The summary of the objectives specified for the campaign.
UpdatedByAccountId	Long	False	No	Id of updatedByAccount. The ID of the staff member who last updated the campaign.
UpdatedByAccountlookUpName	String	False	No	LookUpName of updatedByAccount. The ID of the staff member who last updated the campaign.
UpdatedTime	Datetime	False	No	The date and time when the campaign was last updated. This attribute is read-only.
ActualCostcurrencyId	Long	False	No	Id of currency. The ID of the currency.
ActualCostcurrencylookUpName	String	False	No	LookUpName of currency. The ID of the currency.
ActualCostexchangeRateId	Long	False	No	Id of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ActualCostexchangeRatelookUpName	String	False	No	LookUpName of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ActualCostvalue	String	False	No	The value of the currency.
ActualSalescurrencyId	Long	False	No	Id of currency. The ID of the currency.
ActualSalescurrencylookUpName	String	False	No	LookUpName of currency. The ID of the currency.
ActualSalesexchangeRateId	Long	False	No	Id of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ActualSalesexchangeRatelookUpName	String	False	No	LookUpName of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ActualSalesvalue	String	False	No	The value of the currency.
BudgetcurrencyId	Long	False	No	Id of currency. The ID of the currency.
BudgetcurrencylookUpName	String	False	No	LookUpName of currency. The ID of the currency.
BudgetexchangeRateId	Long	False	No	Id of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
BudgetexchangeRatelookUpName	String	False	No	LookUpName of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
Budgetvalue	String	False	No	The value of the currency.
ExpectedCostcurrencyId	Long	False	No	Id of currency. The ID of the currency.
ExpectedCostcurrencylookUpName	String	False	No	LookUpName of currency. The ID of the currency.
ExpectedCostexchangeRateId	Long	False	No	Id of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ExpectedCostexchangeRatelookUpName	String	False	No	LookUpName of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ExpectedCostvalue	String	False	No	The value of the currency.
ExpectedSalescurrencyId	Long	False	No	Id of currency. The ID of the currency.
ExpectedSalescurrencylookUpName	String	False	No	LookUpName of currency. The ID of the currency.
ExpectedSalesexchangeRateId	Long	False	No	Id of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ExpectedSalesexchangeRatelookUpName	String	False	No	LookUpName of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
ExpectedSalesvalue	String	False	No	The value of the currency.
Folderid	Long	False	No	ID value
FolderlookupName	String	False	No	Name used to lookup this object

Name	Type	ReadOnly	FilterOnly	Description
ContactVisibility	Bool	False	No	Indicates whether the channel is available in the ChannelUsername collection. This attribute does not have a default value and is read-only.
CreatedTime	Datetime	False	No	The date and time when the channel type was created. This attribute is read-only.
DisplayOrder	Int	False	No	The position of the channel type in the list of channels.
Id [KEY]	Long	False	No	The unique identifier of the channel type.
LookupName	String	False	No	The name used to look up the channel type.
Name	String	False	No	The name of the channel type in the language of the current interface. This attribute is read-only.
UpdatedTime	Datetime	False	No	The date and time when the channel type was last updated. This attribute is read-only.
AttributescontactVisibility	Bool	False	No	Indicates whether the channel is visible to contacts. This attribute does not have a default value.
Attributesincoming	Bool	False	No	Indicates whether it is an incoming channel. This attribute does not have a default value.
Attributesmonitoring	Bool	False	No	Indicates whether it is a monitoring channel. This attribute does not have a default value.
Attributesoutgoing	Bool	False	No	Indicates whether it is an outgoing channel. This attribute does not have a default value.
Attributessubscription	Bool	False	No	Indicates whether it is a subscription channel. This attribute does not have a default value.
names	String	False	Yes	The list of names, one for each supported language.

Name	Type	ReadOnly	FilterOnly	Description
ChannelTypesId	Long	False	No	The unique identifier of the channel type.
LabelText	String	False	No	The language-specific label text. The value cannot be null or empty.
LanguageId	Long	False	No	Id of language. The ID of the language. This is the key for the list entry.
LanguagelookUpName	String	False	No	LookUpName of language. The ID of the language. This is the key for the list entry.

Name	Type	ReadOnly	FilterOnly	Description
Comment	String	False	No	The description associated with the contact marketing roster.
CreatedByAccountId	Long	True	No	Id of createdByAccount. The staff account who created the list.
CreatedByAccountlookUpName	String	True	No	LookUpName of createdByAccount. The staff account who created the list.
CreatedTime	Datetime	True	No	The date and time when the contact marketing roster was created. This attribute is read-only.
Id [KEY]	Long	True	No	The unique identifier of the contact marketing roster.
InterfaceId	Long	True	No	Id of interface. The interface the list is associated with.
InterfacelookUpName	String	True	No	LookUpName of interface. The interface the list is associated with.
IsProofList	Bool	False	No	Indicates whether the contact marketing roster is a proof list.
LookupName	String	True	No	The name used to look up the contact marketing roster.
Name	String	False	No	The name of the contact marketing roster.
PurgeData	Bool	False	No	Indicates whether the contact marketing roster should be cleared periodically. The default value is false.
UpdatedByAccountId	Long	True	No	Id of updatedByAccount. The staff account who last updated the list.
UpdatedByAccountlookUpName	String	True	No	LookUpName of updatedByAccount. The staff account who last updated the list.
UpdatedTime	Datetime	True	No	The date and time when the contact marketing roster was last updated. This attribute is read-only.
LastCountStatisticslastCount	Int	True	No	The number of contacts in the contact marketing roster when the count was last calculated.
LastCountStatisticslastCountedTime	Datetime	True	No	The date and time when the contact marketing roster was last counted.

Name	Type	ReadOnly	FilterOnly	Description
ContactTypeId	Long	False	No	Id of contactType. The ID of the contact type.
ContactTypelookUpName	String	False	No	LookUpName of contactType. The ID of the contact type.
CreatedTime	Datetime	True	No	The date and time when the contact was created. This attribute is read-only.
Disabled	Bool	False	No	Indicates whether the contact is disabled. The default value is false.
ExternalReference	String	True	No	The external reference key of the contact.
Id [KEY]	Long	True	No	The unique identifier of the contact.
Login	String	False	No	The user name used for authentication.
LookupName	String	True	No	The name used to look up the contact.
NewPassword	String	False	No	The new password for authentication. It is stored with a one-way encryption in the system. This attribute is write-only.
OrganizationId	Long	False	No	Id of organization. The organization to which the contact belongs.
OrganizationlookUpName	String	False	No	LookUpName of organization. The organization to which the contact belongs.
PasswordEmailExpirationTime	Datetime	True	No	The date and time by when the contact must change the password after a reset has occurred. This attribute is read-only.
PasswordExpirationTime	Datetime	True	No	The date and time by when the password is set to expire. This attribute is read-only.
SourceId	Long	True	No	Id of source. The creation source IDs. This attribute is read-only.
SourcelookUpName	String	True	No	LookUpName of source. The creation source IDs. This attribute is read-only.
SupersededById	Long	True	No	Id of supersededBy. The superseding contact for the contact. This attribute is read-only.
SupersededBylookUpName	String	True	No	LookUpName of supersededBy. The superseding contact for the contact. This attribute is read-only.
Title	String	False	No	The social or professional title of the contact. For example, Mrs., Dr., and so on.
UpdatedTime	Datetime	True	No	The date and time when the contact was last updated. This attribute is read-only.
Addresscity	String	False	No	The name of the city.
AddresscountryId	Long	False	No	Id of country. The ID of the country.
AddresscountrylookUpName	String	False	No	LookUpName of country. The ID of the country.
AddresspostalCode	String	False	No	The postal code or the ZIP code.
AddressstateOrProvinceId	Long	False	No	Id of stateOrProvince. The ID of the state or province.
AddressstateOrProvincelookUpName	String	False	No	LookUpName of stateOrProvince. The ID of the state or province.
Addressstreet	String	False	No	The street address.
BannerimportanceFlagId	Long	False	No	Id of importanceFlag. The importance of the banner.
BannerimportanceFlaglookUpName	String	False	No	LookUpName of importanceFlag. The importance of the banner.
Bannertext	String	False	No	The description of a flag.
BannerupdatedByAccountId	Long	True	No	Id of updatedByAccount. The staff account that most recently updated the banner flag and/or text. This attribute is read-only.
BannerupdatedByAccountlookUpName	String	True	No	LookUpName of updatedByAccount. The staff account that most recently updated the banner flag and/or text. This attribute is read-only.
BannerupdatedTime	Datetime	True	No	The date and time when the banner was last updated. This attribute is read-only.
CRMModulesmarketing	Bool	False	No	Indicates whether the marketing module is applicable. The default value is true only if marketing module is enabled.
CRMModulessales	Bool	False	No	Indicates whether the sales module is applicable. The default value is true only if sales module is enabled.
CRMModulesservice	Bool	False	No	Indicates whether the service module is applicable. The default value is true only if service module is enabled.
MarketingSettingsemailFormatId	Long	False	No	Id of emailFormat. The ID of preferred format for sending emails to the contact.
MarketingSettingsemailFormatlookUpName	String	False	No	LookUpName of emailFormat. The ID of preferred format for sending emails to the contact.
MarketingSettingsmarketingOptIn	Bool	False	No	Indicates whether the contact has opted in for marketing mailing list. This attribute does not have a default value.
MarketingSettingsmarketingOrganizationName	String	False	No	The marketing organization name.
MarketingSettingsmarketingOrganizationNameAlt	String	False	No	The alternate name of the marketing organization.
MarketingSettingssurveyOptIn	Bool	False	No	Indicates whether the contact has opted in for providing feedback. This attribute does not have a default value.
Namefirst	String	False	No	The first name of the person.
Namelast	String	False	No	The surname or last name of the person.
NameFuriganafirst	String	False	No	The first name of the person.
NameFuriganalast	String	False	No	The surname or last name of the person.
SalesSettingsacquiredDate	Date	True	No	The date when the first opportunity associated with the contact was closed. This attribute is read-only.
SalesSettingssalesAccountId	Long	False	No	Id of salesAccount. The ID of the staff account for the sales representative assigned to the contact.
SalesSettingssalesAccountlookUpName	String	False	No	LookUpName of salesAccount. The ID of the staff account for the sales representative assigned to the contact.
channelUsernames	String	False	Yes	The list of usernames for the contact across different communication channels.
emails	String	False	Yes	The list of email addresses.
fileAttachments	String	False	Yes	The list of file attachments.
notes	String	False	Yes	The list of notes associated with the contact.
openIDAccounts	String	False	Yes	The list of OpenID URLs associated with the contact.
phones	String	False	Yes	The list of phone numbers.
contactLists	String	False	Yes	The contact lists in which the contact is included.
answerNotifications	String	False	Yes	The answer notifications to which the contact is subscribed.
categoryNotifications	String	False	Yes	The category notifications to which the contact is subscribed.
productNotifications	String	False	Yes	The product notifications to which the contact is subscribed.
sLAInstances	String	False	Yes	The SLA instances associated with the contact. This attribute is read-only for versions 1 and 1.1.

Name	Type	ReadOnly	FilterOnly	Description
ContactsId	Long	False	No	The unique identifier of the contact.
ChannelTypeId	Long	False	No	Id of channelType. The associated communication channel. This is the key for the list entry.
ChannelTypelookUpName	String	False	No	LookUpName of channelType. The associated communication channel. This is the key for the list entry.
UserNumber	String	False	No	The user number ID for this communication channel. It is a string with a value between 0 and 9.
Username	String	False	No	The user name for this communication channel.

Name	Type	ReadOnly	FilterOnly	Description
Abbreviation	String	False	No	The two or three character abbreviation for the country. For example, USA.
CreatedTime	Datetime	True	No	The date and time when the country was created. This attribute is read-only.
DisplayOrder	Int	False	No	The position of the country in the Countries/Provinces tree and drop-down menu.
ISOCode	String	False	No	The ISO 3166 country code.
Id [KEY]	Long	True	No	The unique identifier of the country.
LookupName	String	True	No	The name used to look up the country.
Name	String	True	No	A list of labels or names used for this country on each unique interface.
PhoneCode	String	False	No	The international telephone code for the country. This is used by the Click-to-Dial feature.
PhoneMask	String	False	No	The string having twice the number of characters in the phone number. Two characters are needed to represent every digit or character in the phone number. The first character of the mask describes the target character and the second constrains its type.
PostalMask	String	False	No	The string having twice the number of characters in the target postal code. Two characters are needed to represent every digit or character in the postal code. The first character of the mask describes the target character and the second constrains its type.
UpdatedTime	Datetime	True	No	The date and time when the country was last updated. This attribute is read-only.
names	String	False	Yes	The name of the country in the language of the current interface. This attribute is read-only.
provinces	String	False	Yes	A list of states or provinces associated with this country.

Name	Type	ReadOnly	FilterOnly	Description
CountriesId	Long	False	No	The unique identifier of the country.
LabelText	String	False	No	The language-specific label text. The value cannot be null or empty.
LanguageId	Long	False	No	Id of language. The ID of the language. This is the key for the list entry.
LanguagelookUpName	String	False	No	LookUpName of language. The ID of the language. This is the key for the list entry.

Oracle Service Cloud Connector Objects

Objects Supported

AccountGroups

AccountGroupsDescriptions

AccountGroupsNames

Accounts

AccountsEmails

AccountsPhones

AnalyticsReports

AnalyticsReportsFilters

AnalyticsReportsNames

Answers

AnswersCategories

AnswersCommonAttachments

AnswersCommonAttachmentsNames

AnswersFileAttachments

AnswersNotes

AnswersProducts

AnswersRelatedAnswers

AnswersSiblingAnswers

AnswerVersions

AnswerVersionsCategories

AnswerVersionsCommonAttachments

AnswerVersionsCommonAttachmentsNames

AnswerVersionsFileAttachments

AnswerVersionsNotes

AnswerVersionsProducts

AnswerVersionsRelatedAnswers

Assets

AssetsSLAInstances

AssetStatuses

AssetStatusesNames

Campaigns

ChannelTypes

ChannelTypesNames

Chats

Configurations

ContactMarketingRosters

Contacts

ContactsChannelUsernames

ContactsEmails

ContactsFileAttachments

ContactsNotes

ContactsOpenIDAccounts

ContactsPhones

Countries

CountriesNames

CountriesProvinces

CountriesProvincesNames

EventSubscriptions

Holidays

HolidaysAdminVisibleInterfaces

Incidents

IncidentsBilledMinutes

IncidentsFileAttachments

IncidentsMilestoneInstances

IncidentsThreads

Mailboxes

MarketingMailboxes

MessageBases

NamedIDs

Opportunities

OpportunitiesFileAttachments

OpportunitiesNotes

OpportunitiesOtherContacts

OpportunitiesQuotes

OpportunitiesQuotesFileAttachments

OpportunitiesQuotesLineItems

OpportunityStatuses

OpportunityStatusesNames

Organizations

OrganizationsAddresses

OrganizationsFileAttachments

OrganizationsNotes

PurchasedProducts

SalesProducts

SalesProductsAdminVisibleInterfaces

SalesProductsDescriptions

SalesProductsNames

SalesProductsSchedules

Name	Type	ReadOnly	FilterOnly	Description
Class	String	False	No	The string which represents the type of object in the ObjectShapeXML.
CreatedTime	Datetime	True	No	The date and time when the event subscription was created. This attribute is read-only.
EndPoint	String	False	No	The URL to post the notification event. Note: If an endpoint is registered as a callback, it should contain the fully qualified domain name. For example:
EventTypeId	Long	False	No	Id of eventType. The types of event such as Create, Update, or Destroy.
EventTypelookUpName	String	False	No	LookUpName of eventType. The types of event such as Create, Update, or Destroy.
Id [KEY]	Long	True	No	The unique identifier of the event subscription.
IntegrationUserId	Long	False	No	Id of integrationUser. The credentials and connection method to use for the event subscription.
IntegrationUserlookUpName	String	False	No	LookUpName of integrationUser. The credentials and connection method to use for the event subscription.
LookupName	String	True	No	The name used to look up the event subscription.
Name	String	False	No	The unique name of the event subscription.
ObjectShapeXml	String	False	No	The shape of the template object used to send the notification.
ObjectVersionId	Long	False	No	Id of objectVersion. The Connect version of the object to be sent in the notification.
ObjectVersionlookUpName	String	False	No	LookUpName of objectVersion. The Connect version of the object to be sent in the notification.
StatusId	Long	False	No	Id of status. The status of the event subscription.
StatuslookUpName	String	False	No	LookUpName of status. The status of the event subscription.
UpdatedTime	Datetime	True	No	The date and time when the event subscription was last updated. This attribute is read-only.

Name	Type	ReadOnly	FilterOnly	Description
AdminVisibleInterfacesId [KEY]	Long	False	No	The unique identifier of the object. This is the key for the list entry.
AdminVisibleInterfacesLookUpName	String	False	No	The name used to look up the object.
HolidaysId	Long	False	No	The unique identifier of the object. This is the key for the list entry.
HolidaysLookUpName	String	False	No	The name used to look up the object.

Name	Type	ReadOnly	FilterOnly	Description
AssetId	Long	False	No	Id of asset. The ID of the associated asset.
AssetlookUpName	String	False	No	LookUpName of asset. The ID of the associated asset.
CategoryId	Long	False	No	Id of category. The service category.
CategorylookUpName	String	False	No	LookUpName of category. The service category.
ChannelId	Long	False	No	Id of channel. The channel used in the creation of the most recent thread.
ChannellookUpName	String	False	No	LookUpName of channel. The channel used in the creation of the most recent thread.
ChatQueueId	Long	False	No	Id of chatQueue. The chat queue to which the incident is assigned. This attribute is read-only.
ChatQueuelookUpName	String	False	No	LookUpName of chatQueue. The chat queue to which the incident is assigned. This attribute is read-only.
ClosedTime	Datetime	True	No	The date and time when the incident was closed. This attribute is read-only.
CreatedByAccountId	Long	True	No	Id of createdByAccount. The staff member who created the incident.
CreatedByAccountlookUpName	String	True	No	LookUpName of createdByAccount. The staff member who created the incident.
CreatedTime	Datetime	True	No	The date and time when the incident was created. This attribute is read-only.
DispositionId	Long	False	No	Id of disposition. The service disposition.
DispositionlookUpName	String	False	No	LookUpName of disposition. The service disposition.
Id [KEY]	Long	True	No	The unique identifier of the incident.
InitialResponseDueTime	Datetime	True	No	The due date that is required to conform to the SLA. If SLAs have not been implemented, this would apply to the default response requirements. This attribute is read-only.
InitialSolutionTime	Datetime	True	No	The date and time when a response was sent to the customer for a status change other than 'unresolved'. This attribute is read-only.
InterfaceId	Long	False	No	Id of interface. The ID of the associated interface.
InterfacelookUpName	String	False	No	LookUpName of interface. The ID of the associated interface.
LanguageId	Long	False	No	Id of language. The ID of the associated language.
LanguagelookUpName	String	False	No	LookUpName of language. The ID of the associated language.
LastResponseTime	Datetime	True	No	The date and time when the last response was sent to the contact. This attribute is read-only.
LastSurveyScore	Int	True	No	The score of the last survey of the incident. This attribute is read-only.
LookupName	String	True	No	The name used to look up the incident.
MailboxId	Long	False	No	Id of mailbox. The ID of the mailbox from which incident was created.
MailboxlookUpName	String	False	No	LookUpName of mailbox. The ID of the mailbox from which incident was created.
MailingId	Long	True	No	Id of mailing. The ID of the associated marketing outbound email. This attribute is read-only.
MailinglookUpName	String	True	No	LookUpName of mailing. The ID of the associated marketing outbound email. This attribute is read-only.
OrganizationId	Long	False	No	Id of organization. The ID of the associated organization.
OrganizationlookUpName	String	False	No	LookUpName of organization. The ID of the associated organization.
PrimaryContactId	Long	False	No	Id of primaryContact. The primary contact.
PrimaryContactlookUpName	String	False	No	LookUpName of primaryContact. The primary contact.
ProductId	Long	False	No	Id of product. The service product.
ProductlookUpName	String	False	No	LookUpName of product. The service product.
QueueId	Long	False	No	Id of queue. The queue to which the incident is assigned.
QueuelookUpName	String	False	No	LookUpName of queue. The queue to which the incident is assigned.
ReferenceNumber	String	True	No	The reference number generated when the incident was created. It is also referred as the incident name.
ResolutionInterval	Int	True	No	The number of minutes taken to resolve the incident past the SLA's resolution requirement. This attribute is read-only.
ResponseEmailAddressTypeId	Long	False	No	Id of responseEmailAddressType. The type of address that is used for incident responses, such as Primary or Alt1 .
ResponseEmailAddressTypelookUpName	String	False	No	LookUpName of responseEmailAddressType. The type of address that is used for incident responses, such as Primary or Alt1 .
ResponseInterval	Int	True	No	The number of minutes taken to respond to the incident past the SLA's response requirement. This attribute is read-only.
SeverityId	Long	False	No	Id of severity. The assigned severity level.
SeveritylookUpName	String	False	No	LookUpName of severity. The assigned severity level.
SmartSenseCustomer	Int	True	No	The emotive index calculated from the contact-generated threads. This attribute is read-only.
SmartSenseStaff	Int	True	No	The emotive index calculated from the staff-generated threads. This attribute is read-only.
SourceId	Long	True	No	Id of source. The creation source IDs. This attribute is read-only.
SourcelookUpName	String	True	No	LookUpName of source. The creation source IDs. This attribute is read-only.
Subject	String	False	No	The short description of the incident.
UpdatedTime	Datetime	True	No	The date and time when the incident was last updated. This attribute is read-only.
AssignedToaccountId	Long	False	No	Id of account. The staff account.
AssignedToaccountlookUpName	String	False	No	LookUpName of account. The staff account.
AssignedTostaffGroupId	Long	False	No	Id of staffGroup. The staff group. The caller should assign the staff group when assigning to an account.
AssignedTostaffGrouplookUpName	String	False	No	LookUpName of staffGroup. The staff group. The caller should assign the staff group when assigning to an account.
BannerimportanceFlagId	Long	False	No	Id of importanceFlag. The importance of the banner.
BannerimportanceFlaglookUpName	String	False	No	LookUpName of importanceFlag. The importance of the banner.
Bannertext	String	False	No	The description of a flag.
BannerupdatedByAccountId	Long	True	No	Id of updatedByAccount. The staff account that most recently updated the banner flag and/or text. This attribute is read-only.
BannerupdatedByAccountlookUpName	String	True	No	LookUpName of updatedByAccount. The staff account that most recently updated the banner flag and/or text. This attribute is read-only.
BannerupdatedTime	Datetime	True	No	The date and time when the banner was last updated. This attribute is read-only.
SLAInstanceactiveDate	Date	True	No	The date when the instance became active.
SLAInstanceexpireDate	Date	True	No	The date when the instance is scheduled to expire. This attribute is read-only.
SLAInstanceid	Long	True	No	The unique identifier of the SLAInstance.
SLAInstancenameOfSLAId	Long	False	No	Id of nameOfSLA. The SLA from which the instance was created.
SLAInstancenameOfSLAlookUpName	String	False	No	LookUpName of nameOfSLA. The SLA from which the instance was created.
SLAInstanceremainingFromCSR	Int	True	No	The remaining number of CSR incidents. This attribute is read-only.
SLAInstanceremainingFromChat	Int	True	No	The remaining number of chat incidents. This attribute is read-only.
SLAInstanceremainingFromEmail	Int	True	No	The remaining number of email incidents. This attribute is read-only.
SLAInstanceremainingFromWeb	Int	True	No	The remaining number of web self-service incidents. This attribute is read-only.
SLAInstanceremainingTotal	Int	True	No	The total number of remaining incidents. This attribute is read-only.
SLAInstancesLASet	Int	True	No	The SLA set from which the instance was created. This attribute is read-only.
SLAInstancestateOfSLAId	Long	True	No	Id of stateOfSLA. The current state of the SLA. The supported values are Inactive, Active, Expired, or Disabled.
SLAInstancestateOfSLAlookUpName	String	True	No	LookUpName of stateOfSLA. The current state of the SLA. The supported values are Inactive, Active, Expired, or Disabled.
StatusWithTypestatusId	Long	False	No	Id of status. The current status.
StatusWithTypestatuslookUpName	String	False	No	LookUpName of status. The current status.
StatusWithTypestatusTypeId	Long	True	No	Id of statusType. The associated status type. This attribute is read-only.
StatusWithTypestatusTypelookUpName	String	True	No	LookUpName of statusType. The associated status type. This attribute is read-only.
billedMinutes	String	False	Yes	The list of time-billed entries that are used for tracking work on the incident.
fileAttachments	String	False	Yes	The list of file attachments.
milestoneInstances	String	False	Yes	The list of milestone instances associated with the incident. This attribute is read-only.
otherContacts	String	False	Yes	The list of secondary contacts.
threads	String	False	Yes	The list of customer and staff discussion threads or notes. New entries can be added to the list and existing threads updated. It is not possible to remove discussion threads retroactively.

Name	Type	ReadOnly	FilterOnly	Description
IncidentsId	Long	False	No	The unique identifier of the incident.
AccountId	Long	False	No	Id of account. The staff member who billed the time. This is part of the key for the list entry.
AccountlookUpName	String	False	No	LookUpName of account. The staff member who billed the time. This is part of the key for the list entry.
BillTime	Datetime	False	No	The date and time when the work was performed. This is part of the key for the list entry.
BillableTaskId	Long	False	No	Id of billableTask. The associated billable task.
BillableTasklookUpName	String	False	No	LookUpName of billableTask. The associated billable task.
Comment	String	False	No	The comments associated with the timeBilled record.
Id [KEY]	Long	False	No	The unique identifier of the timeBilled record.
Minutes	Int	False	No	The number of minutes billed.

Name	Type	ReadOnly	FilterOnly	Description
TableName	String	False	No	Table Name
ColumnName	String	False	No	Column Name
Id	Long	False	No	Id of namedId
LookUpName	String	False	No	LookUpName of NamedId

Name	Type	ReadOnly	FilterOnly	Description
OpportunitiesId	Long	False	No	The unique identifier of the opportunity.
ContentType	String	False	No	The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on.
CreatedTime	Datetime	False	No	The date and time when the file was associated with the object. This attribute is read-only.
Data	String	False	No	The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field.
Description	String	False	No	The description for the contents of the file attachment.
FileName	String	False	No	The name of the file when saving it to the disk.
FormData	String	False	No	The HTML form which is used to upload file attachments.
Id [KEY]	Long	False	No	The unique identifier of the file attachment.
Name	String	False	No	The short display name of the file attachment.
Size	Int	False	No	The size of the file in bytes. This attribute is read-only.
URL	String	False	No	The URL to access this file.
UpdatedTime	Datetime	False	No	The date and time when the file attachment was last updated. This attribute is read-only.

Name	Type	ReadOnly	FilterOnly	Description
OpportunityStatusesId	Long	False	No	The unique identifier of the opportunity.
LabelText	String	False	No	The language-specific label text. The value cannot be null or empty.
LanguageId	Long	False	No	Id of language. The ID of the language. This is the key for the list entry.
LanguagelookUpName	String	False	No	LookUpName of language. The ID of the language. This is the key for the list entry.

Name	Type	ReadOnly	FilterOnly	Description
OrganizationsId	Long	False	No	The unique identifier of the organization.
AddressTypeId	Long	False	No	Id of addressType. The type of address, such as mailing, street, and so on. This is the key for the list entry.
AddressTypelookUpName	String	False	No	LookUpName of addressType. The type of address, such as mailing, street, and so on. This is the key for the list entry.
City	String	False	No	The name of the city.
CountryId	Long	False	No	Id of country. The ID of the country.
CountrylookUpName	String	False	No	LookUpName of country. The ID of the country.
PostalCode	String	False	No	The postal code or ZIP code.
StateOrProvinceId	Long	False	No	Id of stateOrProvince. The ID of the state or province.
StateOrProvincelookUpName	String	False	No	LookUpName of stateOrProvince. The ID of the state or province.
Street	String	False	No	The street address.

Name	Type	ReadOnly	FilterOnly	Description
CampaignId	Long	False	No	Id of campaign. The campaign associated with the purchased product.
CampaignlookUpName	String	False	No	LookUpName of campaign. The campaign associated with the purchased product.
Comment	String	False	No	The comments or notes associated with the line item.
ContactId	Long	False	No	Id of contact. The contact associated with the purchased product.
ContactlookUpName	String	False	No	LookUpName of contact. The contact associated with the purchased product.
CreatedTime	Datetime	True	No	The date and time when the purchased product was created. This attribute is read-only.
FinalizedByAccountId	Long	False	No	Id of finalizedByAccount. The account associated with the purchased product.
FinalizedByAccountlookUpName	String	False	No	LookUpName of finalizedByAccount. The account associated with the purchased product.
Id [KEY]	Long	True	No	The unique identifier of the purchased product.
LicenseEndTime	Datetime	False	No	The end date of the license.
LicenseStartTime	Datetime	False	No	The start date of the license.
LookupName	String	True	No	The name used to look up the purchased product.
MailingId	Long	False	No	Id of mailing. The associated mailing.
MailinglookUpName	String	False	No	LookUpName of mailing. The associated mailing.
OpportunityId	Long	False	No	Id of opportunity. The opportunity associated with the purchased product.
OpportunitylookUpName	String	False	No	LookUpName of opportunity. The opportunity associated with the purchased product.
OrganizationId	Long	False	No	Id of organization. The organization associated with the purchased product.
OrganizationlookUpName	String	False	No	LookUpName of organization. The organization associated with the purchased product.
PurchaseTime	Datetime	False	No	The date and time of the purchase.
SalesProductId	Long	False	No	Id of salesProduct. The sales product associated with the purchased product.
SalesProductlookUpName	String	False	No	LookUpName of salesProduct. The sales product associated with the purchased product.
SerialNumber	String	False	No	The serial number of the purchased product.
UpdatedTime	Datetime	True	No	The date and time when the purchased product was last updated. This attribute is read-only.
PricecurrencyId	Long	False	No	Id of currency. The ID of the currency.
PricecurrencylookUpName	String	False	No	LookUpName of currency. The ID of the currency.
PriceexchangeRateId	Long	False	No	Id of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
PriceexchangeRatelookUpName	String	False	No	LookUpName of exchangeRate. The exchange rate in effect when the value was set. This is used to convert the value to other currencies.
Pricevalue	String	False	No	The value of the currency.

Name	Type	ReadOnly	FilterOnly	Description
AcceptCount	Int	False	No	The number of times an offer for the sales product was accepted through offer advisor.
CreatedTime	Datetime	True	No	The date and time when the sales product was created. This attribute is read-only.
DisplayOrder	Int	False	No	The display position of the sales product within the folder list in the product catalog.
ExcludeFromOfferAdvisor	Bool	False	No	Indicates whether the product is excluded from the offer advisor. This attribute does not have a default value.
Id [KEY]	Long	True	No	The unique identifier of the sales product.
LookupName	String	True	No	The name used to look up the sales product.
Name	String	True	No	The name of the product in the language of the current interface. This attribute is read-only.
PartNumber	String	False	No	The text string which identifies the product. For example, stock keeping unit (SKU) or model number.
RespondCount	Int	False	No	The number of times the product was offered through the offer advisor.
ServiceProductId	Long	False	No	Id of serviceProduct. The service product.
ServiceProductlookUpName	String	False	No	LookUpName of serviceProduct. The service product.
UpdatedTime	Datetime	True	No	The date and time when the sales product was last updated. This attribute is read-only.
Attributesdisabled	Bool	False	No	Indicates whether the product is temporarily disabled and will not be displayed. The default value is false.
AttributeshasSerialNumber	Bool	False	No	Indicates whether the product has a serial number. The default value is false.
AttributesisSalesProduct	Bool	False	No	Indicates whether the product is a sales product. The default value is true.
AttributesisServiceProduct	Bool	False	No	Indicates whether the product is a service product. The default value is false.
Folderid	Long	False	No	ID value
FolderlookupName	String	False	No	Name used to lookup this object
adminVisibleInterfaces	String	False	Yes	The list of interfaces on which the sales product is visible.
descriptions	String	False	Yes	The list of descriptions, one for each supported language.
names	String	False	Yes	The list of names, one for each supported language.
schedules	String	False	Yes	The list of associated price schedules.