---
schema_version: "1"
id: 308b86c65f83da708f4574ae0d993ec71f572c96626d8141337037a66688a757
title: Set Up a Jira Service Desk Connection (Beta)
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-int/guides/jiraservicedesk/c360-a-set-up-jiraservicedesk-connection.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-set-up-jiraservicedesk-connection.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 26d5ba3d0913d920d23fac262b9496616df41f780dfe6be8cbaf96768fb6ab4f
products:
  - Data 360 Integration Guide
  - Data 360 Developer Documentation
---
# Set Up a Jira Service Desk Connection (Beta)

Set up the Jira Service Desk connection to start the flow of data into Data 360.

**note:** This feature is a Beta Service. A customer may opt to try a Beta Service in its sole discretion. Any use of the Beta Service is subject to the applicable Beta Services Terms provided at [Agreements and Terms.](https://www.salesforce.com/company/legal/agreements/) If you have questions or feedback about this Beta Service, contact the Data 360 Connector team at [datacloud-connectors-beta@salesforce.com.](mailto:datacloud-connectors-beta@salesforce.com)

| User Permissions Needed |                                                             |
| ----------------------- | ----------------------------------------------------------- |
| To create a connection: | System Admin profile or Data Cloud Architect permission set |

Before you begin:

- Enable the Beta connector through the feature manager. See [Enable Data 360 Features](https://help.salesforce.com/s/articleView?id=data.c360_a_feature_manager.htm&type=5).
- Verify your admin has enabled firewalls on the system you want Data 360 to connect to by including these [IP addresses](https://help.salesforce.com/s/articleView?id=data.c360_a_data_cloud_ip_address_allowlist.htm&type=5) to your allowlists.
- Set up [OAuth based authentication](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_oauth_openid.htm&type=5) with OpenId.
- Create external and named credentials.

1.  In Data Cloud, click **Setup**, and select **Data Cloud Setup**.

2.  Under External Integrations, select **Other Connectors**.

3.  Click **New**.

4.  On the Source tab, select **Jira Service Desk** and click **Next**.

5.  Enter a connection name, connection API name, and provide the authentication and connection details.

6.  For Authentication Details, first select an Authentication Method from the dropdown.

    1.  For API Token, enter a username and an API token.

    2.  For Named Credential, select a **Named Credential** from the dropdown.

    3.  For both, optionally add an SSL Server Certificate.

7.  For Connection URL, enter the URL ending with .atlassian.net.

8.  To review your configuration, click **Test Connection**.

9.  Click **Save**.

After the connector details are accepted, the connection is created and listed under Connectors. You can now create data streams.

## Next Step

- [Create a Jira Service Desk Data Stream (Beta)](https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-create-jiraservicedesk-data-stream.md)