---
schema_version: "1"
id: 61bb4aa2fe75b5a701cf5788123c218b4a96a6eb50413db82a6140eceeeeada5
title: Create External Credentials for the Jira Service Desk Connector (Beta)
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-int/guides/jiraservicedesk/c360-a-jiraservicedesk-cred.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-jiraservicedesk-cred.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 4c65b2722ee88bf45c2127d34aa742b8da94866805a04b7737b1d41dc7252f1f
products:
  - Data 360 Integration Guide
  - Data 360 Developer Documentation
---
# Create External Credentials for the Jira Service Desk Connector (Beta)

To ingest data from Jira Service Desk to Data 360, set up an external credential for Jira Service Desk.

Create an [OAuth based authentication](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_oauth_openid.htm&type=5) before completing these steps.

1.  From Setup, in the Quick Find box, enter `Named Credentials`. Then select **Named Credentials** (1).

    ![namedcredential definition](https://developer.salesforce.com/media/NamedCred_13Aug2024.png)

2.  On the External Credentials tab (2), click **New**.

    1.  Enter a label and name for your external credential. The name can’t contain spaces. You can use underscores.

    2.  For Authentication Protocol, select **OAuth 2.0**.

    3.  For Authentication Flow Type, select **Browser Flow**.

    4.  For Authentication Provider, select the provider you created.

    5.  Click **Save**.

3.  Add principal to external credentials

    1.  In the external credentials that you created, under Principals, click **New**.

    2.  Enter the parameter name. You can include spaces.

    3.  For Identity Type, select **Named Principal**.

    4.  Set the Sequence Number to `1`.

    5.  Click **Save**.

4.  Authenticate your external credentials.

    1.  Under Principals, from the Actions dropdown menu, select **Authenticate.**

    2.  Follow the authentication flow and confirm access permissions.

    3.  To connect Data Cloud to Jira Service Desk, click **Allow**.

        After you authenticate, the status changes to Configured.

5.  Define the named credential.

    1.  In the Named Credentials Tab, click **New**. Then enter a label and name. The name can't contain spaces, but you can use underscores.

    2.  For the URL, enter `https://www.JiraServiceDesk.com`.

    3.  For external credentials, select the credential that you created.

    4.  Click **Save**.

6.  Enable external credentials access.

    1.  From Setup, in the Quick Find box, enter `Profiles`. Then select it.

    2.  Click **System Administrator**

    3.  On the Enable External Credential Principal Access tab, click **Edit**.

    4.  Add the external credentials principal that you created to the Enabled External Credentials Principals column.

    5.  Click **Save**.

## Next Step

- [Set Up a Jira Service Desk Connection (Beta)](https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-set-up-jiraservicedesk-connection.md)