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title: Prepare Your Helpjuice Connection
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-int/guides/helpjuice/c360-a-prepare-your-helpjuice-connection.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-prepare-your-helpjuice-connection.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 84286f78ec6ceb4195367f958f87468c43d952a17e1d84e69b3b718a3c20ceb9
products:
  - Data 360 Integration Guide
  - Data 360 Developer Documentation
---
# Prepare Your Helpjuice Connection

To set up your Helpjuice knowledge base with Data 360, gather Helpjuice administration details. The Helpjuice connector doesn’t ingest articles that are in a draft state. Publish the articles first.

| User Permissions Needed |                                                             |
| ----------------------- | ----------------------------------------------------------- |
| To create a connection: | System Admin profile or Data Cloud Architect permission set |

## Metadata Usage with Helpjuice

As the Helpjuice connector runs, metadata is collected. All metadata is listed in the UDLO dashboard under the Labels column. For Helpjuice specifically, the category and sub category names as well as the keywords (tags) are used to generate metadata for the connector.

## Gather Credentials

Ask your Helpjuice administrator for help if you don’t have access to obtain these items:

- Helpjuice API key
- Helpjuice site URL
- Helpjuice categories

## Get a Helpjuice API Key

1. Refer to Helpjuice documentation to obtain your API key:
   [How do I get my API key?](https://help.helpjuice.com/en_US/api-v3-webhooks/284079-how-do-i-get-my-api-key)
2. Copy the key and save it in a safe location.

**important:** Safeguard the authentication details. Possession of the API key grants the bearer the ability to upload any file from Helpjuice to Salesforce.

## Get Your Helpjuice URL

Ask your Helpjuice admin or get the URL for your Helpjuice site.
For example: `yourcompany.helpjuice.com`.

## Add Categories to Your Helpjuice Knowledge Base

Categories create a directory structure for your Helpjuice knowledge base.
You can specify the categories to ingest into Data 360.
Add categories as described in the [Helpjuice documentation](https://help.helpjuice.com/en_US/managing-categories/how-to-create-categories-subcategories).

For example, you can have a category structure such as:

- Data 360 Integrations
  - Connectors - Helpjuice Connector
    When the connector runs, all categories and sub categories are ingested.

## Add Tags to Helpjuice Knowledge Articles

Add tags or keywords to your Helpjuice content as described in the [Helpjuice documentation](https://helpjuice.com/blog/simple-tricks-make-knowledge-base-searchable).
When Data 360 ingests your Helpjuice articles, it includes the tags that you used to label the articles within Helpjuice.
The tags or keywords as well as categories are used to create metadata for your content.
This metadata is listed in the UDMO dashboard in Data 360 under the Labels column.

## Next Step

- [Set Up a Helpjuice Connection](https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-set-up-helpjuice-connection.md)