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title: Box Connector Limitations
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locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-int/guides/box/c360-a-box-connector-limitations.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-box-connector-limitations.html
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content_type: documentation
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  - Data 360 Integration Guide
  - Data 360 Developer Documentation
---
# Box Connector Limitations

Learn about the functional limitations of the Box connector that affect certain behaviors and outcomes.
The solutions listed in this document are unique to the Box connector.
If your issue applies to other connectors, check [this guide](https://help.salesforce.com/s/articleView?language=en_US&id=data.c360_a_limits_and_guidelines.htm&type=5) for instructions.

- [General Data 360 Limitations](#general-data-360-limitations)
- [Clicking Test Connection in the Connection Setup Fails](#clicking-test-connection-in-the-connection-setup-fails)
- [New Data Fails to Ingest](#new-data-fails-to-ingest)
- [A Data Lake Object and a Data Model Object Were Created, But the Search Index and Chunking Failed](#a-data-lake-object-and-a-data-model-object-were-created-but-the-search-index-and-chunking-failed)

## General Data 360 Limitations

Learn about [Data 360's general limitations](https://help.salesforce.com/s/articleView?language=en_US&id=data.c360_a_limits_and_guidelines.htm&type=5) which may create issues for this specific connector.

## Clicking Test Connection in the Connection Setup Fails

When you create a new connection, Data 360 performs a validation test.

### Issue

The test connection fails.

### Solution

If you use password authentication and the user of this password has two-factor authentication, the connection may fail.
To authenticate in such a case, select the token authentication option.

## New Data Fails to Ingest

When you ingest data using the Box connector, Data 360 syncs it.

### Issue

The sync fails.

### Solution

Review the [troubleshooting guide](https://help.salesforce.com/s/articleView?language=en_US&id=data.c360_a_limits_and_guidelines.htm&type=5) for common errors and solutions.

## A Data Lake Object and a Data Model Object Were Created, But the Search Index and Chunking Failed

When you create a new Box connector, you can enable search indexing.

### Issue

Search Index or chunks weren't created.

### Solution

The solution is you need to create or rebuild the search index.

1. From App Launcher, select **Data Cloud**.
2. Do one of these steps:
   a. If you already have a Search index, open the **Search Index** tab, select the Search Index you created, and click **Rebuild** from the dropdown menu on the right.
   b. If need to create a Search index, from the Search Index tab: Click **New > Easy Setup**, and select the corresponding Data Model Object.