---
schema_version: "1"
id: 4214e5a3f368e28125a45f0269d41a42b961f7495225cd9af29e8cf6e9c4a91f
title: Prodt Svc Campaign Grp Def DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-prodtsvccampaigngrpdefdmo-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-prodtsvccampaigngrpdefdmo-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: f683c4099b17f65cd8a148385ae2ba489148efb8c0488260dd34f47234971483
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Prodt Svc Campaign Grp Def DMO

Represents the the overall parameters and attributes of a product service campaign.It includes information on recall origination, description and its effects.

## Object Properties

**Object API Name:** `ProdtSvcCampaignGrpDef_std__dlm`  
**Category:** Unassigned  
**Availability:** Available in 262 and later versions  
**Primary Key Field:** Id  

## Relationships

- **CustomerContactId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field.
- **InternalContactId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field.


## Fields

- [ActualCompletionDate](#actualcompletiondate)
- [AdditionalInformation](#additionalinformation)
- [cdp_sys_record_currency](#cdp_sys_record_currency)
- [ClaimCount](#claimcount)
- [Classification](#classification)
- [CurrentImpact](#currentimpact)
- [CustomerContactId](#customercontactid)
- [DataSourceId](#datasourceid)
- [DataSourceObjectId](#datasourceobjectid)
- [Description](#description)
- [ExpectedCompletionDate](#expectedcompletiondate)
- [ExternalDataSource](#externaldatasource)
- [ExternalId](#externalid)
- [Id](#id)
- [IncidentCount](#incidentcount)
- [InitiationDate](#initiationdate)
- [InternalContactId](#internalcontactid)
- [InternalOrganizationId](#internalorganizationid)
- [IsMajorRecall](#ismajorrecall)
- [KQ_CustomerContactId](#kq_customercontactid)
- [KQ_Id](#kq_id)
- [KQ_InternalContactId](#kq_internalcontactid)
- [PotentialRisks](#potentialrisks)
- [ProductSvcCmpnGrpDefName](#productsvccmpngrpdefname)
- [ReportedBy](#reportedby)
- [ReportingDate](#reportingdate)
- [ResolutionMeasures](#resolutionmeasures)
- [Severity](#severity)
- [SourceDocumentReference](#sourcedocumentreference)
- [Status](#status)
- [TotalImpactedUnitCount](#totalimpactedunitcount)
- [Type](#type)

### ActualCompletionDate

- **Field API Name:** `ActualCompletionDate__c`
- **Data Type:** DATEONLY
- **Description:** The date when the tasks associated with the product service event are completed.

### AdditionalInformation

- **Field API Name:** `AdditionalInformation__c`
- **Data Type:** TEXT
- **Description:** Additional information about the product service campaign definition.

### cdp_sys_record_currency

- **Field API Name:** `cdp_sys_record_currency__c`
- **Data Type:** TEXT
- **Description:** System-generated metadata field that stores a 3-letter ISO currency code.

### ClaimCount

- **Field API Name:** `ClaimCount__c`
- **Data Type:** DOUBLE
- **Description:** The approximate number of claims raised for the product service event.

### Classification

- **Field API Name:** `Classification__c`
- **Data Type:** TEXT
- **Description:** The category of the product service, such as a recall mandated by the government or a recall initiated due to customer complaints.

### CurrentImpact

- **Field API Name:** `CurrentImpact__c`
- **Data Type:** TEXT
- **Description:** The effects caused by the product service campaign.

### CustomerContactId

- **Field API Name:** `CustomerContactId__c`
- **Data Type:** TEXT
- **Description:** The point of contact for all communication with the customer.

### DataSourceId

- **Field API Name:** `DataSourceId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DataSourceObjectId

- **Field API Name:** `DataSourceObjectId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### Description

- **Field API Name:** `Description__c`
- **Data Type:** TEXT
- **Description:** The description of the product service campaign definition.

### ExpectedCompletionDate

- **Field API Name:** `ExpectedCompletionDate__c`
- **Data Type:** DATEONLY
- **Description:** The date when the tasks associated with the product service event are planned for completion.

### ExternalDataSource

- **Field API Name:** `ExternalDataSource__c`
- **Data Type:** TEXT
- **Description:** The external data source where the product service campaign definition is recorded.

### ExternalId

- **Field API Name:** `ExternalId__c`
- **Data Type:** TEXT
- **Description:** The unique identifier of the product service campaign definition in an external system.

### Id

- **Field API Name:** `Id__c`
- **Data Type:** TEXT
- **Description:** Primary Key

### IncidentCount

- **Field API Name:** `IncidentCount__c`
- **Data Type:** DOUBLE
- **Description:** The number of incidents that have occurred for which the product service campaign needs to take place to prevent such incidences in the future, such as injuries.

### InitiationDate

- **Field API Name:** `InitiationDate__c`
- **Data Type:** DATEONLY
- **Description:** The date when the product service event is initiated.

### InternalContactId

- **Field API Name:** `InternalContactId__c`
- **Data Type:** TEXT
- **Description:** The point of contact for all communication with the manufacturer associated with the product service campaign.

### InternalOrganizationId

- **Field API Name:** `InternalOrganizationId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### IsMajorRecall

- **Field API Name:** `IsMajorRecall__c`
- **Data Type:** BOOLEAN
- **Description:** Indicates whether the product service event is major (true) or not (false).

### KQ_CustomerContactId

- **Field API Name:** `KQ_CustomerContactId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for CustomerContactId

### KQ_Id

- **Field API Name:** `KQ_Id__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for Id

### KQ_InternalContactId

- **Field API Name:** `KQ_InternalContactId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for InternalContactId

### PotentialRisks

- **Field API Name:** `PotentialRisks__c`
- **Data Type:** TEXT
- **Description:** The potential impact on stakeholders, such as an automotive company or customers, due to the non-implementation of the product service campaign.

### ProductSvcCmpnGrpDefName

- **Field API Name:** `ProductSvcCmpnGrpDefName__c`
- **Data Type:** TEXT
- **Description:** The name of the Product Service Campaign Definition record.

### ReportedBy

- **Field API Name:** `ReportedBy__c`
- **Data Type:** TEXT
- **Description:** The agency that reported the product service event.

### ReportingDate

- **Field API Name:** `ReportingDate__c`
- **Data Type:** DATEONLY
- **Description:** The date when the product service event is reported by a relevant stakeholder.

### ResolutionMeasures

- **Field API Name:** `ResolutionMeasures__c`
- **Data Type:** TEXT
- **Description:** The measure taken to contain the product service event.

### Severity

- **Field API Name:** `Severity__c`
- **Data Type:** TEXT
- **Description:** The severity of the product service event, such as critical, high, medium, or low.

### SourceDocumentReference

- **Field API Name:** `SourceDocumentReference__c`
- **Data Type:** TEXT
- **Description:** The document of reference from an external source.

### Status

- **Field API Name:** `Status__c`
- **Data Type:** TEXT
- **Description:** The status of the product service campaign, such as new, open, withdrawn, or closed.

### TotalImpactedUnitCount

- **Field API Name:** `TotalImpactedUnitCount__c`
- **Data Type:** DOUBLE
- **Description:** The total number of product units to be impacted by the product service campaign.

### Type

- **Field API Name:** `Type__c`
- **Data Type:** TEXT
- **Description:** The type of product service campaign, such as a campaign for recall, upgrade or maintenance.