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Messaging Session DMO

Object Properties

Object API Name: ssot__MessagingSession__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

Relationships

  • ConversationId has a FOREIGNKEY relationship with the Conversation DMO Id field.

Fields

AcceptedDateTime

  • Field API Name: ssot__AcceptedDateTime__c
  • Data Type: DATETIME
  • Description: The time when an agent accepts an incoming Messaging session.

AgentType

  • Field API Name: ssot__AgentType__c
  • Data Type: TEXT
  • Description: Alphanumeric string representing the agent type.

cdp_sys_record_currency

  • Field API Name: ssot__cdp_sys_record_currency__c
  • Data Type: TEXT
  • Description: System-generated metadata field that stores a 3-letter ISO currency code.

ConversationId

  • Field API Name: ssot__ConversationId__c
  • Data Type: TEXT
  • Description: The ID of the related conversation. Available in API version 55.0 and later.

DataSourceId

  • Field API Name: ssot__DataSourceId__c
  • Data Type: TEXT
  • Description: A unique, system-generated identifier for this record.

DataSourceObjectId

  • Field API Name: ssot__DataSourceObjectId__c
  • Data Type: TEXT
  • Description: A unique, system-generated identifier for this record.

EngagementChannelId

  • Field API Name: ssot__EngagementChannelId__c
  • Data Type: TEXT
  • Description: A provider of a form of information delivery defined by an Engagement Channel Type such as FedEx for postal mail, or Salesforce for Web pages; or a Sender Code for an Engagement Channel Type that supports them ( WhatsApp and SMS).

EngagementChannelType

  • Field API Name: ssot__EngagementChannelType__c
  • Data Type: TEXT
  • Description: Type of channel through which the engagement occurred, such as email, SMS, or push notification.

EngmtChannelIntentDescription

  • Field API Name: ssot__EngmtChannelIntentDescription__c
  • Data Type: TEXT
  • Description: The purpose or intention of the associated Engagement Channel.

Id

  • Field API Name: ssot__Id__c
  • Data Type: TEXT
  • Description: Required. A unique, system-generated identifier for this MessagingSession record. Maximum size is 15 characters.

InternalOrganizationId

  • Field API Name: ssot__InternalOrganizationId__c
  • Data Type: TEXT
  • Description: A unique, system-generated identifier for this record.

KQ_ConversationId

  • Field API Name: KQ_ConversationId__c
  • Data Type: TEXT
  • Description: Key Qualifier system field for ConversationId

KQ_Id

  • Field API Name: KQ_Id__c
  • Data Type: TEXT
  • Description: Key Qualifier system field for Id

LastReferencedDateTime

  • Field API Name: ssot__LastReferencedDateTime__c
  • Data Type: DATETIME
  • Description: The date and time of the last referenced date time.

LastViewedDateTime

  • Field API Name: ssot__LastViewedDateTime__c
  • Data Type: DATETIME
  • Description: The date and time of the last viewed date time.

MessagingSessionEndTime

  • Field API Name: ssot__MessagingSessionEndTime__c
  • Data Type: DATETIME
  • Description: The time when the Messaging session ended.

MessagingSessionStartTime

  • Field API Name: ssot__MessagingSessionStartTime__c
  • Data Type: DATETIME
  • Description: The time when the Messaging session started.

MessagingSessionStatus

  • Field API Name: ssot__MessagingSessionStatus__c
  • Data Type: TEXT
  • Description: The status of the Messaging session. Possible values are: new, active, consent, waiting, paused, inactive, ended, error.

Origin

  • Field API Name: ssot__Origin__c
  • Data Type: TEXT
  • Description: The origin of this Messaging session. Possible values are: - AgentInitiated - ConversationClose—Messaging user deleted the conversation in Apple Messages - ConversationControlLost—Third-party bot resumes control from Salesforce bot or agent - Help - InboundInitiated - OptIn—Opt In Status Change - OptOut—Opt Out Status Change - TriggeredOutboundMessaging sessions can’t be created using Apex code. They can be created only through customer initiation or by using Process Builder, flows, or the Start Conversation action.

OwnerId

  • Field API Name: ssot__OwnerId__c
  • Data Type: TEXT
  • Description: The ID of the owner associated with this Messaging session.

PreviewDetailsText

  • Field API Name: ssot__PreviewDetailsText__c
  • Data Type: TEXT
  • Description: Alphanumeric string representing the preview details text.

SoftwareApplicationId

  • Field API Name: ssot__SoftwareApplicationId__c
  • Data Type: TEXT
  • Description: A unique, system-generated identifier for this record.