--- schema_version: "1" id: 39790356813a5e341a11f9473e3411e5777259c898b5fb47e2ada5d1510e6c16 title: Engagement Action DMO collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-engagementactiondmo-dmo.md canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-engagementactiondmo-dmo.html source_site: developer.salesforce.com content_type: documentation content_hash: 3b792eb6d5b4957762c63aa88690f63c575365db7b13a22bd74a1a6af7bc7c2a products: - Data 360 DMO and Mapping Guide - Data 360 Developer Documentation --- # Engagement Action DMO ## Object Properties **Object API Name:** `ssot__EngagementAction__dlm` **Category:** Unassigned **Availability:** Available in 254 and later versions **Primary Key Field:** Id ## Relationships - **LeadlId** has a FOREIGNKEY relationship with the [Lead DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-leaddmo-dmo.md) `Id` field. - **IndividualId** has a FOREIGNKEY relationship with the [Individual DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-individualdmo-dmo.md) `Id` field. - **DeviceLocaleId** has a FOREIGNKEY relationship with the [Locale DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-localedmo-dmo.md) `Id` field. - **ChannelEngagementId** has a FOREIGNKEY relationship with the [Channel Engagement DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-channelengagementdmo-dmo.md) `Id` field. - **AccountContactId** has a FOREIGNKEY relationship with the [Account Contact DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-accountcontactdmo-dmo.md) `Id` field. - **PersonalizationContentId** has a FOREIGNKEY relationship with the [Personalization Log DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-personalizationlogdmo-dmo.md) `Id` field. ## Fields - [AccountContactId](#accountcontactid) - [BrowserModel](#browsermodel) - [BrowserName](#browsername) - [BusinessUnitId](#businessunitid) - [cdp_sys_record_currency](#cdp_sys_record_currency) - [ChannelEngagementId](#channelengagementid) - [ContactPointId](#contactpointid) - [DataSourceId](#datasourceid) - [DataSourceName](#datasourcename) - [DataSourceObjectId](#datasourceobjectid) - [DeviceCountry](#devicecountry) - [DeviceIPAddress](#deviceipaddress) - [DeviceLatitude](#devicelatitude) - [DeviceLocaleId](#devicelocaleid) - [DeviceLongitude](#devicelongitude) - [DeviceModelName](#devicemodelname) - [DevicePostalCode](#devicepostalcode) - [DeviceType](#devicetype) - [EmailEngagementId](#emailengagementid) - [EngagementActionReasonText](#engagementactionreasontext) - [EngagementCategory](#engagementcategory) - [EngagementChannelAction](#engagementchannelaction) - [EngagementChannelType](#engagementchanneltype) - [EngagementDateTime](#engagementdatetime) - [EngagementEventDirection](#engagementeventdirection) - [EngagementType](#engagementtype) - [ExternalRecordId](#externalrecordid) - [ExternalSourceId](#externalsourceid) - [FlowElementRunId](#flowelementrunid) - [GeographicRegion](#geographicregion) - [Id](#id) - [IndividualId](#individualid) - [InPersonEngagementId](#inpersonengagementid) - [InternalOrganizationId](#internalorganizationid) - [IPAddress](#ipaddress) - [IsTestSend](#istestsend) - [KQ_AccountContactId](#kq_accountcontactid) - [KQ_ChannelEngagementId](#kq_channelengagementid) - [KQ_DeviceLocaleId](#kq_devicelocaleid) - [KQ_Id](#kq_id) - [KQ_IndividualId](#kq_individualid) - [KQ_LeadlId](#kq_leadlid) - [KQ_PersonalizationContentId](#kq_personalizationcontentid) - [LeadlId](#leadlid) - [LinkName](#linkname) - [LinkURL](#linkurl) - [MailLetterEngagementId](#mailletterengagementid) - [Name](#name) - [OSModelName](#osmodelname) - [OSName](#osname) - [OSVersionNumber](#osversionnumber) - [PerslServiceProviderName](#perslserviceprovidername) - [PersonalizationContentId](#personalizationcontentid) - [PersonalizationId](#personalizationid) - [PersonalizationRequestId](#personalizationrequestid) - [RecipientIPAddress](#recipientipaddress) - [RecipientMessageId](#recipientmessageid) - [Referrer](#referrer) - [ResolvedURL](#resolvedurl) - [SocialMessageEngagementId](#socialmessageengagementid) - [UserAgentText](#useragenttext) - [VoiceCallEngagementId](#voicecallengagementid) - [WebCookieId](#webcookieid) - [WebSession](#websession) ### AccountContactId - **Field API Name:** `ssot__AccountContactId__c` - **Data Type:** TEXT - **Description:** An individual who has a role specific to an Account. ### BrowserModel - **Field API Name:** `ssot__BrowserModel__c` - **Data Type:** TEXT - **Description:** Refers to the specific version or release of a web browser, which includes its features, capabilities, and rendering engine. ### BrowserName - **Field API Name:** `ssot__BrowserName__c` - **Data Type:** TEXT - **Description:** Name of the client browser using the website. ### BusinessUnitId - **Field API Name:** `ssot__BusinessUnitId__c` - **Data Type:** TEXT - **Description:** The name of a Marketing Cloud business unit. Typically the name of a customer or a particular organization within a customer. ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### ChannelEngagementId - **Field API Name:** `ssot__ChannelEngagementId__c` - **Data Type:** TEXT - **Description:** A specific instance of an Engagement Channel Type, for example an email message sent to a specific list of recipients on a specific date. Not every Engagement Action stores an instance of Channel Engagement, so the relationship is optional. ### ContactPointId - **Field API Name:** `ssot__ContactPointId__c` - **Data Type:** TEXT - **Description:** A specific email address, phone number or other contact method that was used to communicate with a Party. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceName - **Field API Name:** `ssot__DataSourceName__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the data source name. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DeviceCountry - **Field API Name:** `ssot__DeviceCountry__c` - **Data Type:** TEXT - **Description:** The country of the computing device's geographic coordinates at the time of the session. ### DeviceIPAddress - **Field API Name:** `ssot__DeviceIPAddress__c` - **Data Type:** TEXT - **Description:** A unique address that identifies a device on the internet. ### DeviceLatitude - **Field API Name:** `ssot__DeviceLatitude__c` - **Data Type:** DOUBLE - **Description:** North/south geographic coordinate of a user's device during a session. ### DeviceLocaleId - **Field API Name:** `ssot__DeviceLocaleId__c` - **Data Type:** TEXT - **Description:** A geographic or political region that shares the same language and customs. Users of a software app often set their locale. Examples are en-US or fr-CH which are locales for english US or french Switzerland respectively. ### DeviceLongitude - **Field API Name:** `ssot__DeviceLongitude__c` - **Data Type:** DOUBLE - **Description:** East/west geographic coordinate of a user's device during a session. ### DeviceModelName - **Field API Name:** `ssot__DeviceModelName__c` - **Data Type:** TEXT - **Description:** Descriptive term for a model, such as iphone 14 or Android 1.5 Cupcake. ### DevicePostalCode - **Field API Name:** `ssot__DevicePostalCode__c` - **Data Type:** TEXT - **Description:** The postal code of the computing device's geographic coordinates at the time of the session. ### DeviceType - **Field API Name:** `ssot__DeviceType__c` - **Data Type:** TEXT - **Description:** Name of the client device type using the website or marketing link as free text. ### EmailEngagementId - **Field API Name:** `ssot__EmailEngagementId__c` - **Data Type:** TEXT - **Description:** The email engagement associated with the engagement action. ### EngagementActionReasonText - **Field API Name:** `ssot__EngagementActionReasonText__c` - **Data Type:** TEXT - **Description:** Additional data about the Engagement Channel Action. ### EngagementCategory - **Field API Name:** `ssot__EngagementCategory__c` - **Data Type:** TEXT - **Description:** The category of the engagement action's content. ### EngagementChannelAction - **Field API Name:** `ssot__EngagementChannelAction__c` - **Data Type:** TEXT - **Description:** Action taken within the engagement channel, such as open, click, or unsubscribe. ### EngagementChannelType - **Field API Name:** `ssot__EngagementChannelType__c` - **Data Type:** TEXT - **Description:** A means by which a message can be delivered, for example an email, telephone call, SMS message or TV advertisement. ### EngagementDateTime - **Field API Name:** `ssot__EngagementDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time of the Engagement/Channel Action. For certain Engagement Vehicles types, this can be different than the system datetime when the record is stored. ### EngagementEventDirection - **Field API Name:** `ssot__EngagementEventDirection__c` - **Data Type:** TEXT - **Description:** Many engagement subtypes involve messages that are either inbound or outbound. This field can be used to define which direction an engagement instance is, either inbound or outbound. ### EngagementType - **Field API Name:** `ssot__EngagementType__c` - **Data Type:** TEXT - **Description:** Stores an event type defined in a system in which the engagement events are captures. ### ExternalRecordId - **Field API Name:** `ssot__ExternalRecordId__c` - **Data Type:** TEXT - **Description:** Corresponding record Id from external data source system. ### ExternalSourceId - **Field API Name:** `ssot__ExternalSourceId__c` - **Data Type:** TEXT - **Description:** The system in which the ExternalRecordId was assigned. ### FlowElementRunId - **Field API Name:** `ssot__FlowElementRunId__c` - **Data Type:** TEXT - **Description:** The state of a single element within a business process step execution. For example, Joe Smith's Drip Campaign Send Followup Email element flow execution. ### GeographicRegion - **Field API Name:** `ssot__GeographicRegion__c` - **Data Type:** TEXT - **Description:** The area where the user was located when using the Software Application. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this EngagementAction record. Maximum size is 36 characters. ### IndividualId - **Field API Name:** `ssot__IndividualId__c` - **Data Type:** TEXT - **Description:** A specific instance of an Engagement Channel Type, for example an email message sent to a specific list of recipients on a specific date. Not every Engagement Action stores an instance of Channel Engagement, so the relationship is optional. ### InPersonEngagementId - **Field API Name:** `ssot__InPersonEngagementId__c` - **Data Type:** TEXT - **Description:** The in person engagement associated with the engagement action. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IPAddress - **Field API Name:** `ssot__IPAddress__c` - **Data Type:** TEXT - **Description:** IP Address from the client using the website. ### IsTestSend - **Field API Name:** `ssot__IsTestSend__c` - **Data Type:** TEXT - **Description:** True if the engagement is the result of a communication that was sent for testing purposes. Default is False. ### KQ_AccountContactId - **Field API Name:** `KQ_AccountContactId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for AccountContactId ### KQ_ChannelEngagementId - **Field API Name:** `KQ_ChannelEngagementId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ChannelEngagementId ### KQ_DeviceLocaleId - **Field API Name:** `KQ_DeviceLocaleId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for DeviceLocaleId ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_IndividualId - **Field API Name:** `KQ_IndividualId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for IndividualId ### KQ_LeadlId - **Field API Name:** `KQ_LeadlId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for LeadlId ### KQ_PersonalizationContentId - **Field API Name:** `KQ_PersonalizationContentId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for PersonalizationContentId ### LeadlId - **Field API Name:** `ssot__LeadlId__c` - **Data Type:** TEXT - **Description:** A person or company that showed interest in the companys products. ### LinkName - **Field API Name:** `ssot__LinkName__c` - **Data Type:** TEXT - **Description:** a label associated with a Link URL that's embedded in a page, email or message. ### LinkURL - **Field API Name:** `ssot__LinkURL__c` - **Data Type:** TEXT - **Description:** When the Software Application or Web Page that generated the Engagement was accessed via a link or deep link this stores the URL that was used as unpersonalized. ### MailLetterEngagementId - **Field API Name:** `ssot__MailLetterEngagementId__c` - **Data Type:** TEXT - **Description:** The mail letter engagement associated with the engagement action. ### Name - **Field API Name:** `ssot__Name__c` - **Data Type:** TEXT - **Description:** Name of an instance of an Engagement, which is an action for an email send, SMS or other communication. ### OSModelName - **Field API Name:** `ssot__OSModelName__c` - **Data Type:** TEXT - **Description:** The name of the version of an operating system, for example Sonoma is a model/version of the Mac OS. ### OSName - **Field API Name:** `ssot__OSName__c` - **Data Type:** TEXT - **Description:** Operating System name of the client device using the website. ### OSVersionNumber - **Field API Name:** `ssot__OSVersionNumber__c` - **Data Type:** TEXT - **Description:** Version of the Operating System, for example Ventura 13.4.1 is a version number of the Mac operating system. ### PerslServiceProviderName - **Field API Name:** `ssot__PerslServiceProviderName__c` - **Data Type:** TEXT - **Description:** Name of the service that provided personalization. ### PersonalizationContentId - **Field API Name:** `ssot__PersonalizationContentId__c` - **Data Type:** TEXT - **Description:** Identification token for a unique piece of digital content. ### PersonalizationId - **Field API Name:** `ssot__PersonalizationId__c` - **Data Type:** TEXT - **Description:** Personalization Id uniquely identifies a personalization request for a particular personalization point and individual serviced by the personalization pipeline. ### PersonalizationRequestId - **Field API Name:** `ssot__PersonalizationRequestId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### RecipientIPAddress - **Field API Name:** `ssot__RecipientIPAddress__c` - **Data Type:** TEXT - **Description:** The Internet Protocol (IP) address of the device used to receive the email message. ### RecipientMessageId - **Field API Name:** `ssot__RecipientMessageId__c` - **Data Type:** TEXT - **Description:** an identifier specific to a particular recipient of an email message, and common for all Engagement Actions related to the recipient's email message (or other Engagement Channel Type). ### Referrer - **Field API Name:** `ssot__Referrer__c` - **Data Type:** TEXT - **Description:** This stores contextual data about the user's usage of the site or application that referred them to the software application that generated the engagement, for example a campaign or search advertisement. ### ResolvedURL - **Field API Name:** `ssot__ResolvedURL__c` - **Data Type:** TEXT - **Description:** When the Software Application or Web Page that generated the Engagement was accessed via a link or deep link this stores the URL that was used (personalized). ### SocialMessageEngagementId - **Field API Name:** `ssot__SocialMessageEngagementId__c` - **Data Type:** TEXT - **Description:** The social message enagement associated with the engagement action. ### UserAgentText - **Field API Name:** `ssot__UserAgentText__c` - **Data Type:** TEXT - **Description:** A field in HTTP requests, email envelopes and other communication protocols that can be decomposed into data such as browser type, device type and other data. ### VoiceCallEngagementId - **Field API Name:** `ssot__VoiceCallEngagementId__c` - **Data Type:** TEXT - **Description:** The voice call engagement associated with the engagement action. ### WebCookieId - **Field API Name:** `ssot__WebCookieId__c` - **Data Type:** TEXT - **Description:** A small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. ### WebSession - **Field API Name:** `ssot__WebSession__c` - **Data Type:** TEXT - **Description:** A group of user interactions with your website or device app that take place within a given time frame.