---
schema_version: "1"
id: 156dda20fcd8807018a63019b10073a9d2b76184fcd516f83f0bc59daff759df
title: Conversation Reason Category DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-conversationreasoncategorydmo-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-conversationreasoncategorydmo-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 8c95e3d706a3ce1675e9dfc76d3887c2b0e010788fc617ec228826d70b23dc5d
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Conversation Reason Category DMO

## Object Properties

**Object API Name:** `ssot__ConversationReasonCategory__dlm`  
**Category:** Unassigned  
**Availability:** Available in 254 and later versions  
**Primary Key Field:** Id  

## Fields

- [AverageDurationSecondsNumber](#averagedurationsecondsnumber)
- [AverageNumOfTurnsConversationNumber](#averagenumofturnsconversationnumber)
- [cdp_sys_record_currency](#cdp_sys_record_currency)
- [ConvReasonReportDefinitionID](#convreasonreportdefinitionid)
- [DataSourceId](#datasourceid)
- [DataSourceObjectId](#datasourceobjectid)
- [EinsteinScoreNumber](#einsteinscorenumber)
- [FrequencyPercent](#frequencypercent)
- [Id](#id)
- [InternalOrganizationId](#internalorganizationid)
- [KQ_Id](#kq_id)
- [Name](#name)
- [ReasonCount](#reasoncount)
- [TotalConversationCount](#totalconversationcount)
- [TrainingDate](#trainingdate)

### AverageDurationSecondsNumber

- **Field API Name:** `ssot__AverageDurationSecondsNumber__c`
- **Data Type:** DOUBLE
- **Description:** Average duration (in seconds) of the conversations in this group.

### AverageNumOfTurnsConversationNumber

- **Field API Name:** `ssot__AverageNumOfTurnsConversationNumber__c`
- **Data Type:** DOUBLE
- **Description:** Average number of turns of the conversations in this group.

### cdp_sys_record_currency

- **Field API Name:** `ssot__cdp_sys_record_currency__c`
- **Data Type:** TEXT
- **Description:** System-generated metadata field that stores a 3-letter ISO currency code.

### ConvReasonReportDefinitionID

- **Field API Name:** `ssot__ConvReasonReportDefinitionID__c`
- **Data Type:** TEXT
- **Description:** A conversation mining report that contains overview of conversational data shape and groups of conversation reasons and excerpts.

### DataSourceId

- **Field API Name:** `ssot__DataSourceId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DataSourceObjectId

- **Field API Name:** `ssot__DataSourceObjectId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### EinsteinScoreNumber

- **Field API Name:** `ssot__EinsteinScoreNumber__c`
- **Data Type:** DOUBLE
- **Description:** Average einstein score of the Reasons in this group.

### FrequencyPercent

- **Field API Name:** `ssot__FrequencyPercent__c`
- **Data Type:** DOUBLE
- **Description:** The frequency at which the conversations in this group occurred.

### Id

- **Field API Name:** `ssot__Id__c`
- **Data Type:** TEXT
- **Description:** Required. A unique, system-generated identifier for this ConversationReasonCategory record. Maximum size is 15 characters.

### InternalOrganizationId

- **Field API Name:** `ssot__InternalOrganizationId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### KQ_Id

- **Field API Name:** `KQ_Id__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for Id

### Name

- **Field API Name:** `ssot__Name__c`
- **Data Type:** TEXT
- **Description:** Names of Conversation Reason Categories may include: order, pizza, flight, book.

### ReasonCount

- **Field API Name:** `ssot__ReasonCount__c`
- **Data Type:** DOUBLE
- **Description:** The number of Conversation Reasons in this group.

### TotalConversationCount

- **Field API Name:** `ssot__TotalConversationCount__c`
- **Data Type:** DOUBLE
- **Description:** The total number of conversations used for training.

### TrainingDate

- **Field API Name:** `ssot__TrainingDate__c`
- **Data Type:** DATETIME
- **Description:** The date and time of the training date.