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Conversation Entry Transcript Excerpt DMO

Object Properties

Object API Name: ssot__ConversationEntryTranscriptExcerpt__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

Relationships

  • TranscriptSourceId has a FOREIGNKEY relationship with the Voice Call DMO Id field.
  • TranscriptSourceId has a FOREIGNKEY relationship with the Email Message DMO Id field.
  • TranscriptSourceId has a FOREIGNKEY relationship with the Case DMO Id field.
  • ConversationEntryId has a FOREIGNKEY relationship with the Conversation Entry DMO Id field.
  • EmailMessageId has a FOREIGNKEY relationship with the Email Message DMO Id field.

Fields

cdp_sys_record_currency

  • Field API Name: ssot__cdp_sys_record_currency__c
  • Data Type: TEXT
  • Description: System-generated metadata field that stores a 3-letter ISO currency code.

ConversationEntryId

  • Field API Name: ssot__ConversationEntryId__c
  • Data Type: TEXT
  • Description: A single communication, or portion of a communiction with a person, within a broader set of communications.

ConversationIntentStatus

  • Field API Name: ssot__ConversationIntentStatus__c
  • Data Type: TEXT
  • Description: Describes whether the excerpt was used to create an intent utterance.

ConversationReasonId

  • Field API Name: ssot__ConversationReasonId__c
  • Data Type: TEXT
  • Description: The reason a customer started a conversation with the organization.

DataSourceId

  • Field API Name: ssot__DataSourceId__c
  • Data Type: TEXT
  • Description: A unique, system-generated identifier for this record.

DataSourceObjectId

  • Field API Name: ssot__DataSourceObjectId__c
  • Data Type: TEXT
  • Description: A unique, system-generated identifier for this record.

DurationInSeconds

  • Field API Name: ssot__DurationInSeconds__c
  • Data Type: DOUBLE
  • Description: Duration in seconds of the conversation where the excerpt was found.

EmailMessageId

  • Field API Name: ssot__EmailMessageId__c
  • Data Type: TEXT
  • Description: An electronic message, usually text, but possibly HTML and with attachments that's sent or received over a computer network.

EngagementChannelType

  • Field API Name: ssot__EngagementChannelType__c
  • Data Type: TEXT
  • Description: A means by which a message can be delivered, for example an email, telephone call, SMS message or TV advertisement.

ExcerptSequenceNumber

  • Field API Name: ssot__ExcerptSequenceNumber__c
  • Data Type: TEXT
  • Description: The order number of this excerpt in the conversation reason.

ExcerptTextIndexText

  • Field API Name: ssot__ExcerptTextIndexText__c
  • Data Type: TEXT
  • Description: The index for extracting excerpt from the TranscriptSource's target field.

ExternalRecordId

  • Field API Name: ssot__ExternalRecordId__c
  • Data Type: TEXT
  • Description: The corresponding record Id from an external data source system.

ExternalSourceId

  • Field API Name: ssot__ExternalSourceId__c
  • Data Type: TEXT
  • Description: Corresponding record Id from external data source system.

Id

  • Field API Name: ssot__Id__c
  • Data Type: TEXT
  • Description: Required. A unique, system-generated identifier for this ConversationEntryTranscriptExcerpt record. Maximum size is 15 characters.

InternalOrganizationId

  • Field API Name: ssot__InternalOrganizationId__c
  • Data Type: TEXT
  • Description: A unique, system-generated identifier for this record.

IsMoved

  • Field API Name: ssot__IsMoved__c
  • Data Type: TEXT
  • Description: True if the excerpt was assigned to a different Conversation Reason.

KQ_ConversationEntryId

  • Field API Name: KQ_ConversationEntryId__c
  • Data Type: TEXT
  • Description: Key Qualifier system field for ConversationEntryId

KQ_EmailMessageId

  • Field API Name: KQ_EmailMessageId__c
  • Data Type: TEXT
  • Description: Key Qualifier system field for EmailMessageId

KQ_Id

  • Field API Name: KQ_Id__c
  • Data Type: TEXT
  • Description: Key Qualifier system field for Id

KQ_TranscriptSourceId

  • Field API Name: KQ_TranscriptSourceId__c
  • Data Type: TEXT
  • Description: Key Qualifier system field for TranscriptSourceId

Language

  • Field API Name: ssot__Language__c
  • Data Type: TEXT
  • Description: A language that data is translated into.

MessagingSessionId

  • Field API Name: ssot__MessagingSessionId__c
  • Data Type: TEXT
  • Description: Communication between people on the internet that's primarily text-based. It may include graphics but is not a voice call.

TranscriptExcerptText

  • Field API Name: ssot__TranscriptExcerptText__c
  • Data Type: TEXT
  • Description: A subset of the Conversation Entry's transcript text, beginning at the character position of the Excerpt Text Index.

TranscriptSourceId

  • Field API Name: ssot__TranscriptSourceId__c
  • Data Type: TEXT
  • Description: The identifier of a record in the object that recorded the transcript. Examples include VoiceCall, EmailMessage, MessagingSession and Case.

TranscriptSourceObject

  • Field API Name: ssot__TranscriptSourceObject__c
  • Data Type: TEXT
  • Description: The name of the object that the TranscriptSourceId record exists within, for example VoiceCall, MessagingSession, EmailMessage or Case.

TurnCount

  • Field API Name: ssot__TurnCount__c
  • Data Type: DOUBLE
  • Description: Turn count of the conversation where the excerpt was found.

VoiceCallId

  • Field API Name: ssot__VoiceCallId__c
  • Data Type: TEXT
  • Description: Voice communication over a telephone network. It includes both human-to-human communication, and audio messages sent to humans via the phone network.