---
schema_version: "1"
id: 780d7c336ddacc9eecd0a50f4638bc74a7d5d5b78573f96ec8d2abe2b5195e93
title: Conversation Entry DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-conversationentrydmo-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-conversationentrydmo-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 4d1e9bd669fcb838373bb47b30f3e8923193707f717aadc0d9a4f5f9d642118a
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Conversation Entry DMO

## Object Properties

**Object API Name:** `ssot__ConversationEntry__dlm`  
**Category:** Unassigned  
**Availability:** Available in 254 and later versions  
**Primary Key Field:** Id  

## Relationships

- **EngagementParticipantId** has a FOREIGNKEY relationship with the [Engagement Channel Participant DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-engagementchannelparticipantdmo-dmo.md) `Id` field.
- **ConversationId** has a FOREIGNKEY relationship with the [Conversation DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-conversationdmo-dmo.md) `Id` field.
- **SourceId** has a FOREIGNKEY relationship with the [Voice Call DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-voicecalldmo-dmo.md) `Id` field.
- **SourceId** has a FOREIGNKEY relationship with the [Video Call DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-videocalldmo-dmo.md) `Id` field.
- **ParentEntryId** has a FOREIGNKEY relationship with the [Conversation Entry DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-conversationentrydmo-dmo.md) `Id` field.


## Fields

- [cdp_sys_record_currency](#cdp_sys_record_currency)
- [ClientDateTime](#clientdatetime)
- [ConversationEntrySequenceNumber](#conversationentrysequencenumber)
- [ConversationEntryStatus](#conversationentrystatus)
- [ConversationEntryType](#conversationentrytype)
- [ConversationEntryVisibilityType](#conversationentryvisibilitytype)
- [ConversationId](#conversationid)
- [CreatedDate](#createddate)
- [DataSourceApplicationName](#datasourceapplicationname)
- [DataSourceId](#datasourceid)
- [DataSourceObjectId](#datasourceobjectid)
- [DurationSecondsCount](#durationsecondscount)
- [EngagementParticipantId](#engagementparticipantid)
- [ExternalRecordId](#externalrecordid)
- [Id](#id)
- [InternalOrganizationId](#internalorganizationid)
- [isExternallyVisible](#isexternallyvisible)
- [KQ_ConversationId](#kq_conversationid)
- [KQ_EngagementParticipantId](#kq_engagementparticipantid)
- [KQ_Id](#kq_id)
- [KQ_ParentEntryId](#kq_parententryid)
- [KQ_SourceId](#kq_sourceid)
- [Language](#language)
- [LastModifiedDate](#lastmodifieddate)
- [Modality](#modality)
- [ParentEntryId](#parententryid)
- [PayloadText](#payloadtext)
- [SequenceNumber](#sequencenumber)
- [SourceId](#sourceid)
- [SourceObject](#sourceobject)
- [TranscriptedDateTime](#transcripteddatetime)
- [VersionNumber](#versionnumber)

### cdp_sys_record_currency

- **Field API Name:** `ssot__cdp_sys_record_currency__c`
- **Data Type:** TEXT
- **Description:** System-generated metadata field that stores a 3-letter ISO currency code.

### ClientDateTime

- **Field API Name:** `ssot__ClientDateTime__c`
- **Data Type:** DATETIME
- **Description:** The timestamp recorded when the client created the entry. This is a unique value and is used for ordering.

### ConversationEntrySequenceNumber

- **Field API Name:** `ssot__ConversationEntrySequenceNumber__c`
- **Data Type:** TEXT
- **Description:** If the Conversation consists of multiple Entries, which position in the ordered sequence of entries this record occupies.

### ConversationEntryStatus

- **Field API Name:** `ssot__ConversationEntryStatus__c`
- **Data Type:** TEXT
- **Description:** The status of the message sent by the author. The valid values include: Delivered, Error, Pending, Read, Sent.

### ConversationEntryType

- **Field API Name:** `ssot__ConversationEntryType__c`
- **Data Type:** TEXT
- **Description:** Types of Conversation Entries include: text, AdminOptedIn, AdminOptedOut, BotEscalated, and ChatbotClosedIdleSession.

### ConversationEntryVisibilityType

- **Field API Name:** `ssot__ConversationEntryVisibilityType__c`
- **Data Type:** TEXT
- **Description:** Conversation Entry Visibility Type values: Visible, Not Visible.

### ConversationId

- **Field API Name:** `ssot__ConversationId__c`
- **Data Type:** TEXT
- **Description:** The MessagingSession ID this entry belongs to.

### CreatedDate

- **Field API Name:** `ssot__CreatedDate__c`
- **Data Type:** DATETIME
- **Description:** The date and time when this record was created.

### DataSourceApplicationName

- **Field API Name:** `ssot__DataSourceApplicationName__c`
- **Data Type:** TEXT
- **Description:** The name of an application on the Data Source which created the record. In Data Cloud entities that store records originating in multiple applications, this can be used to filter them.

### DataSourceId

- **Field API Name:** `ssot__DataSourceId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DataSourceObjectId

- **Field API Name:** `ssot__DataSourceObjectId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DurationSecondsCount

- **Field API Name:** `ssot__DurationSecondsCount__c`
- **Data Type:** DOUBLE
- **Description:** The length of the Entry in seconds.

### EngagementParticipantId

- **Field API Name:** `ssot__EngagementParticipantId__c`
- **Data Type:** TEXT
- **Description:** An actor in the conversation, for example an Individual, AccountContact, Lead, User or Bot.

### ExternalRecordId

- **Field API Name:** `ssot__ExternalRecordId__c`
- **Data Type:** TEXT
- **Description:** The corresponding record Id from an external data source system.

### Id

- **Field API Name:** `ssot__Id__c`
- **Data Type:** TEXT
- **Description:** Required. A unique, system-generated identifier for this ConversationEntry record. Maximum size is 255 characters.

### InternalOrganizationId

- **Field API Name:** `ssot__InternalOrganizationId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### isExternallyVisible

- **Field API Name:** `ssot__isExternallyVisible__c`
- **Data Type:** TEXT
- **Description:** True if the Conversation Entry is visible to external particiapants, and False if visible only to agents and supervisors. Default True.

### KQ_ConversationId

- **Field API Name:** `KQ_ConversationId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for ConversationId

### KQ_EngagementParticipantId

- **Field API Name:** `KQ_EngagementParticipantId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for EngagementParticipantId

### KQ_Id

- **Field API Name:** `KQ_Id__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for Id

### KQ_ParentEntryId

- **Field API Name:** `KQ_ParentEntryId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for ParentEntryId

### KQ_SourceId

- **Field API Name:** `KQ_SourceId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for SourceId

### Language

- **Field API Name:** `ssot__Language__c`
- **Data Type:** TEXT
- **Description:** A language that data is translated into.

### LastModifiedDate

- **Field API Name:** `ssot__LastModifiedDate__c`
- **Data Type:** DATETIME
- **Description:** The date and time when a user last modified this record.

### Modality

- **Field API Name:** `ssot__Modality__c`
- **Data Type:** TEXT
- **Description:** Indicates the interaction mode when the conversation entry was created. Used to differentiate between voice-based and text-based messaging interactions

### ParentEntryId

- **Field API Name:** `ssot__ParentEntryId__c`
- **Data Type:** TEXT
- **Description:** Denotes the ID of a previous Conversation Entry record to establish a relationship between the current entry and its ancestor entry

### PayloadText

- **Field API Name:** `ssot__PayloadText__c`
- **Data Type:** TEXT
- **Description:** The message or event sent by the author.

### SequenceNumber

- **Field API Name:** `ssot__SequenceNumber__c`
- **Data Type:** DOUBLE
- **Description:** When a transcript consists of multiple entries, this field can be used to define the order in which they must beread or consumed.

### SourceId

- **Field API Name:** `ssot__SourceId__c`
- **Data Type:** TEXT
- **Description:** The type of Conversational Channel Engagement (Voice Call, Video Call, Messaging Session or Email Message) that the conversation entry is sourced to.

### SourceObject

- **Field API Name:** `ssot__SourceObject__c`
- **Data Type:** TEXT
- **Description:** Stores the name of the object identified by ConversationalChannelEngagementObjectId, For example, VoiceCall or MessagingSession.

### TranscriptedDateTime

- **Field API Name:** `ssot__TranscriptedDateTime__c`
- **Data Type:** DATETIME
- **Description:** The timestamp recorded when the transcription process completed.

### VersionNumber

- **Field API Name:** `ssot__VersionNumber__c`
- **Data Type:** TEXT
- **Description:** Versions of a conversation entry may be stored for changes or language translations.