--- schema_version: "1" id: 9066e1ba045df8d3241998bd95c1103b045cbfdbb5e7acac1257d52f1897491d title: Complaint DMO collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-complaintdmo-dmo.md canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-complaintdmo-dmo.html source_site: developer.salesforce.com content_type: documentation content_hash: 43b8e7085153d8cee17e3b8b3fe59eefe321fe73833567dd4ec0f99bb23dca0f products: - Data 360 DMO and Mapping Guide - Data 360 Developer Documentation --- # Complaint DMO ## Object Properties **Object API Name:** `ssot__Complaint__dlm` **Category:** Unassigned **Availability:** Available in 254 and later versions **Primary Key Field:** Id ## Relationships - **PartyId** has a FOREIGNKEY relationship with the [Party DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-partydmo-dmo.md) `Id` field. - **AccountId** has a FOREIGNKEY relationship with the [Account DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-accountdmo-dmo.md) `Id` field. - **EscalatedFromCaseId** has a FOREIGNKEY relationship with the [Case DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-casedmo-dmo.md) `Id` field. - **BankEmployeeId** has a FOREIGNKEY relationship with the [Banker DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-bankerdmo-dmo.md) `Id` field. - **BankBranchId** has a FOREIGNKEY relationship with the [Branch Unit DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-branchunitdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User Group DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-usergroupdmo-dmo.md) `Id` field. ## Fields - [AccountId](#accountid) - [BankBranchId](#bankbranchid) - [BankEmployeeId](#bankemployeeid) - [BusinessAddress](#businessaddress) - [BusinessName](#businessname) - [cdp_sys_record_currency](#cdp_sys_record_currency) - [Comments](#comments) - [CompensationAmount](#compensationamount) - [ComplaintCauseType](#complaintcausetype) - [ComplaintEscalationCause](#complaintescalationcause) - [ComplaintPriority](#complaintpriority) - [ComplaintProductType](#complaintproducttype) - [ComplaintReporterCategory](#complaintreportercategory) - [ComplaintsKeywordText](#complaintskeywordtext) - [ComplaintSourceType](#complaintsourcetype) - [ComplaintStatus](#complaintstatus) - [ComplaintSubType](#complaintsubtype) - [ComplaintSummaryText](#complaintsummarytext) - [ComplaintType](#complainttype) - [CompliantCauseSubtype](#compliantcausesubtype) - [CreatedDateTime](#createddatetime) - [DataSourceId](#datasourceid) - [DataSourceObjectId](#datasourceobjectid) - [Description](#description) - [Email](#email) - [EscalatedFromCaseId](#escalatedfromcaseid) - [FirstName](#firstname) - [Id](#id) - [IncidentDate](#incidentdate) - [InternalOrganizationId](#internalorganizationid) - [IsComplainantAuthorized](#iscomplainantauthorized) - [IsReporterConfidential](#isreporterconfidential) - [KQ_AccountId](#kq_accountid) - [KQ_BankBranchId](#kq_bankbranchid) - [KQ_BankEmployeeId](#kq_bankemployeeid) - [KQ_EscalatedFromCaseId](#kq_escalatedfromcaseid) - [KQ_Id](#kq_id) - [KQ_OwnerId](#kq_ownerid) - [KQ_PartyId](#kq_partyid) - [LastName](#lastname) - [MobileNumber](#mobilenumber) - [Name](#name) - [OwnerId](#ownerid) - [OwnerObject](#ownerobject) - [PartyId](#partyid) - [ReceivedDate](#receiveddate) - [ReporterAddress](#reporteraddress) - [ReporterOrganizationName](#reporterorganizationname) - [ResolutionSummary](#resolutionsummary) - [ShouldEscalateComplaint](#shouldescalatecomplaint) - [ShouldInclInRegulatoryRpt](#shouldinclinregulatoryrpt) - [Subject](#subject) ### AccountId - **Field API Name:** `ssot__AccountId__c` - **Data Type:** TEXT - **Description:** Reference to the related account. ### BankBranchId - **Field API Name:** `ssot__BankBranchId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### BankEmployeeId - **Field API Name:** `ssot__BankEmployeeId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### BusinessAddress - **Field API Name:** `ssot__BusinessAddress__c` - **Data Type:** TEXT - **Description:** Address of the business that the complaint was filed against. ### BusinessName - **Field API Name:** `ssot__BusinessName__c` - **Data Type:** TEXT - **Description:** Name of the business that the complaint was filed against. ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### Comments - **Field API Name:** `ssot__Comments__c` - **Data Type:** TEXT - **Description:** Additional details about the complainant. ### CompensationAmount - **Field API Name:** `ssot__CompensationAmount__c` - **Data Type:** DOUBLE - **Description:** The compensation amount paid to the customer. ### ComplaintCauseType - **Field API Name:** `ssot__ComplaintCauseType__c` - **Data Type:** TEXT - **Description:** The type of the cause. For example, ProductCommunication, Operational, CustomerService, Technology. ### ComplaintEscalationCause - **Field API Name:** `ssot__ComplaintEscalationCause__c` - **Data Type:** TEXT - **Description:** The reasons that can escalate the complaint such as violation of any complaince or regulatory laws, or the complaint is received from a regulatory agency or media involved. For example, AllegedUDAAPViolation, AllegedDiscrimination. ### ComplaintPriority - **Field API Name:** `ssot__ComplaintPriority__c` - **Data Type:** TEXT - **Description:** The Priority of the Complaint. For example, Critical, High, Medium, Low. ### ComplaintProductType - **Field API Name:** `ssot__ComplaintProductType__c` - **Data Type:** TEXT - **Description:** The product type for which the complaint is created. For example, ATMCard, BankCheckingOrSavingAccount, CreditOrPrepaidCards, Insurance. ### ComplaintReporterCategory - **Field API Name:** `ssot__ComplaintReporterCategory__c` - **Data Type:** TEXT - **Description:** Role of complaintant in the organization. For example, Social Worker, School Personnel, Healthcare worker, Mental Health Professionals. ### ComplaintsKeywordText - **Field API Name:** `ssot__ComplaintsKeywordText__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the complaints keyword text. ### ComplaintSourceType - **Field API Name:** `ssot__ComplaintSourceType__c` - **Data Type:** TEXT - **Description:** The source of the complaint. For example, ContactCentre, RegulatoryAgency, ConsumerProtectionAgency, SocialMedia, Branch, MobileApp, Web Chat. ### ComplaintStatus - **Field API Name:** `ssot__ComplaintStatus__c` - **Data Type:** TEXT - **Description:** The status of the complaint. For example, Submitted, In Review, Draft. ### ComplaintSubType - **Field API Name:** `ssot__ComplaintSubType__c` - **Data Type:** TEXT - **Description:** The Subtype of the complaint. For example, Fire Safety, Unsuitable Advice, Unclear Guidance, Unclear Arrangement, Dispute Over Charges. ### ComplaintSummaryText - **Field API Name:** `ssot__ComplaintSummaryText__c` - **Data Type:** TEXT - **Description:** Details of the complaint. ### ComplaintType - **Field API Name:** `ssot__ComplaintType__c` - **Data Type:** TEXT - **Description:** The Type of Complaint. For example, Safety, Advising, Selling and Arranging, Information/Product Performance, Admin/Customer Service. ### CompliantCauseSubtype - **Field API Name:** `ssot__CompliantCauseSubtype__c` - **Data Type:** TEXT - **Description:** The subtype of the cause. Ex- MisleadingAdOrDoc, HiddenCharge, PaymentDelay, ServiceHours, StaffBehaviour, LongWaitTime, DataSecurityBreach, AppWebBug, UserTraining. ### CreatedDateTime - **Field API Name:** `ssot__CreatedDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was created. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### Description - **Field API Name:** `ssot__Description__c` - **Data Type:** TEXT - **Description:** Description of the Complaint. ### Email - **Field API Name:** `ssot__Email__c` - **Data Type:** TEXT - **Description:** Email of the complainant. ### EscalatedFromCaseId - **Field API Name:** `ssot__EscalatedFromCaseId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### FirstName - **Field API Name:** `ssot__FirstName__c` - **Data Type:** TEXT - **Description:** First name of the complainant. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this Complaint record. Maximum size is 15 characters. ### IncidentDate - **Field API Name:** `ssot__IncidentDate__c` - **Data Type:** DATEONLY - **Description:** Date of the incident. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IsComplainantAuthorized - **Field API Name:** `ssot__IsComplainantAuthorized__c` - **Data Type:** TEXT - **Description:** Whether a customer is authorized to file a complaint or not. ### IsReporterConfidential - **Field API Name:** `ssot__IsReporterConfidential__c` - **Data Type:** TEXT - **Description:** Complainant consent to share personal data for further contact. ### KQ_AccountId - **Field API Name:** `KQ_AccountId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for AccountId ### KQ_BankBranchId - **Field API Name:** `KQ_BankBranchId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for BankBranchId ### KQ_BankEmployeeId - **Field API Name:** `KQ_BankEmployeeId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for BankEmployeeId ### KQ_EscalatedFromCaseId - **Field API Name:** `KQ_EscalatedFromCaseId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for EscalatedFromCaseId ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_OwnerId - **Field API Name:** `KQ_OwnerId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for OwnerId ### KQ_PartyId - **Field API Name:** `KQ_PartyId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for PartyId ### LastName - **Field API Name:** `ssot__LastName__c` - **Data Type:** TEXT - **Description:** Last name of the complainant. ### MobileNumber - **Field API Name:** `ssot__MobileNumber__c` - **Data Type:** TEXT - **Description:** Mobile number of the complainant. ### Name - **Field API Name:** `ssot__Name__c` - **Data Type:** TEXT - **Description:** Name of the compliant. ### OwnerId - **Field API Name:** `ssot__OwnerId__c` - **Data Type:** TEXT - **Description:** The Complaint's owner. ### OwnerObject - **Field API Name:** `ssot__OwnerObject__c` - **Data Type:** TEXT - **Description:** Indicates the Owner object name. For example, User, UserGroup. ### PartyId - **Field API Name:** `ssot__PartyId__c` - **Data Type:** TEXT - **Description:** Reference to the related party. ### ReceivedDate - **Field API Name:** `ssot__ReceivedDate__c` - **Data Type:** DATEONLY - **Description:** The date on which the complaint was received by a customer. ### ReporterAddress - **Field API Name:** `ssot__ReporterAddress__c` - **Data Type:** TEXT - **Description:** Address of the complainant in case needed for further communication. ### ReporterOrganizationName - **Field API Name:** `ssot__ReporterOrganizationName__c` - **Data Type:** TEXT - **Description:** Organization that the complainant is affiliated to. ### ResolutionSummary - **Field API Name:** `ssot__ResolutionSummary__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the resolution summary. ### ShouldEscalateComplaint - **Field API Name:** `ssot__ShouldEscalateComplaint__c` - **Data Type:** BOOLEAN - **Description:** Indicates whether this record should escalate complaint (true) or not (false). ### ShouldInclInRegulatoryRpt - **Field API Name:** `ssot__ShouldInclInRegulatoryRpt__c` - **Data Type:** TEXT - **Description:** Whether the complaint details must beincluded in a regulatory report or not. ### Subject - **Field API Name:** `ssot__Subject__c` - **Data Type:** TEXT - **Description:** Subject of the complaint.