--- schema_version: "1" id: 8e84b62e76e78c8c8a998c2170001ee98408c1d8d289452921a214bcf7b6b7ad title: Change Request DMO collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-changerequestdmo-dmo.md canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-changerequestdmo-dmo.html source_site: developer.salesforce.com content_type: documentation content_hash: 6ee7cd6fc36ecd3415026336b418701897c1d0a936a762eba5973bd71b3d2063 products: - Data 360 DMO and Mapping Guide - Data 360 Developer Documentation --- # Change Request DMO ## Object Properties **Object API Name:** `ssot__ChangeRequest__dlm` **Category:** Unassigned **Availability:** Available in 254 and later versions **Primary Key Field:** Id ## Relationships - **OwnerId** has a FOREIGNKEY relationship with the [User Group DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-usergroupdmo-dmo.md) `Id` field. - **ReviewerId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. ## Fields - [AssignedGroupId](#assignedgroupid) - [AssignedUserId](#assigneduserid) - [BusinessJustificationText](#businessjustificationtext) - [CalculatedRiskScoreNumber](#calculatedriskscorenumber) - [cdp_sys_record_currency](#cdp_sys_record_currency) - [ChangeRequestBusinessReason](#changerequestbusinessreason) - [ChangeRequestCategory](#changerequestcategory) - [ChangeRequestClosedStatus](#changerequestclosedstatus) - [ChangeRequestImpact](#changerequestimpact) - [ChangeRequestNumber](#changerequestnumber) - [ChangeRequestPriority](#changerequestpriority) - [ChangeRequestRiskLevel](#changerequestrisklevel) - [ChangeRequestStatus](#changerequeststatus) - [ChangeRequestStatusCategory](#changerequeststatuscategory) - [ChangeRequestSubCategory](#changerequestsubcategory) - [ChangeRequestType](#changerequesttype) - [ChangeRequestUrgency](#changerequesturgency) - [ClosedDateTime](#closeddatetime) - [ClosedStatusCommentText](#closedstatuscommenttext) - [CreatedById](#createdbyid) - [CreatedDate](#createddate) - [DataSourceId](#datasourceid) - [DataSourceObjectId](#datasourceobjectid) - [Description](#description) - [EntitlementProcessEndDateTime](#entitlementprocessenddatetime) - [EntitlementProcessStartDateTime](#entitlementprocessstartdatetime) - [EstimatedEndTime](#estimatedendtime) - [EstimatedStartTime](#estimatedstarttime) - [FinalReviewDateTime](#finalreviewdatetime) - [FinalReviewNotesText](#finalreviewnotestext) - [Id](#id) - [ImplementationPlanDescription](#implementationplandescription) - [InternalOrganizationId](#internalorganizationid) - [IsClosed](#isclosed) - [IsPaused](#ispaused) - [KQ_Id](#kq_id) - [KQ_OwnerId](#kq_ownerid) - [KQ_ReviewerId](#kq_reviewerid) - [LastModifiedById](#lastmodifiedbyid) - [LastModifiedDate](#lastmodifieddate) - [MilestoneStatusText](#milestonestatustext) - [OperatingHoursId](#operatinghoursid) - [OwnerId](#ownerid) - [OwnerObject](#ownerobject) - [PauseStartDateTime](#pausestartdatetime) - [RemediationPlanText](#remediationplantext) - [ReportedById](#reportedbyid) - [ReviewerId](#reviewerid) - [RiskImpactAnalysisText](#riskimpactanalysistext) - [ServiceEntitlementId](#serviceentitlementid) - [SubjectText](#subjecttext) - [SystemModstamp](#systemmodstamp) - [TestPlanDescription](#testplandescription) ### AssignedGroupId - **Field API Name:** `ssot__AssignedGroupId__c` - **Data Type:** TEXT - **Description:** Reference to the primary group or queue to which the change request is assigned. ### AssignedUserId - **Field API Name:** `ssot__AssignedUserId__c` - **Data Type:** TEXT - **Description:** Reference to the primary user to whom the change request is assigned. ### BusinessJustificationText - **Field API Name:** `ssot__BusinessJustificationText__c` - **Data Type:** TEXT - **Description:** A description of the business reason to implement the change. This field can store up to 32 KB of data, but only the first 255 characters display in reports. ### CalculatedRiskScoreNumber - **Field API Name:** `ssot__CalculatedRiskScoreNumber__c` - **Data Type:** DOUBLE - **Description:** The score calculated by automated processes to determine how likely is the proposed change to cause risk. ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### ChangeRequestBusinessReason - **Field API Name:** `ssot__ChangeRequestBusinessReason__c` - **Data Type:** TEXT - **Description:** The core reason for creating the change request, for example, t2. Maximum size is 15 characters ### ChangeRequestCategory - **Field API Name:** `ssot__ChangeRequestCategory__c` - **Data Type:** TEXT - **Description:** The type of change request. Administrators set field values. ### ChangeRequestClosedStatus - **Field API Name:** `ssot__ChangeRequestClosedStatus__c` - **Data Type:** TEXT - **Description:** The further classification of change request when it is closed For example, Successful, Partially Successful, Failed. ### ChangeRequestImpact - **Field API Name:** `ssot__ChangeRequestImpact__c` - **Data Type:** TEXT - **Description:** Shows the impact of a requested change. Possible values are: - High - Low - Medium The default value is High. ### ChangeRequestNumber - **Field API Name:** `ssot__ChangeRequestNumber__c` - **Data Type:** TEXT - **Description:** The unique, system-generated change request number. ### ChangeRequestPriority - **Field API Name:** `ssot__ChangeRequestPriority__c` - **Data Type:** TEXT - **Description:** The impact and urgency of a requested change. Possible values are: - Critical - High - Low - Moderate The default value is Critical. ### ChangeRequestRiskLevel - **Field API Name:** `ssot__ChangeRequestRiskLevel__c` - **Data Type:** TEXT - **Description:** The risk level associated with adopting the requested change. Possible values are: - High - Low - Medium The default value is High. Maximum size is 15 characters. ### ChangeRequestStatus - **Field API Name:** `ssot__ChangeRequestStatus__c` - **Data Type:** TEXT - **Description:** Represents any custom or granular stages a customer may want to track. This will be a dependent picklist. Possible values are: - Approved - Canceled - Closed - Implementing - New - Open - Planning - Rejected - Reviewed - Scheduled The default value is New. Maximum size is 15 characters. ### ChangeRequestStatusCategory - **Field API Name:** `ssot__ChangeRequestStatusCategory__c` - **Data Type:** TEXT - **Description:** The status of the change. Possible values are: - Approved - Canceled - Closed - Implementing - New - Open - Planning - Rejected - Reviewed - Scheduled The default value is New. ### ChangeRequestSubCategory - **Field API Name:** `ssot__ChangeRequestSubCategory__c` - **Data Type:** TEXT - **Description:** The sub-category values for a change request. For example, Email server, file server, router, switch, harddisk, DHCP, DNS, VPN. ### ChangeRequestType - **Field API Name:** `ssot__ChangeRequestType__c` - **Data Type:** TEXT - **Description:** The type values for a change request. For example, Emergency, Major, Normal, Standard. ### ChangeRequestUrgency - **Field API Name:** `ssot__ChangeRequestUrgency__c` - **Data Type:** TEXT - **Description:** The urgency values for a change request. For example, High, Low, Medium. ### ClosedDateTime - **Field API Name:** `ssot__ClosedDateTime__c` - **Data Type:** DATETIME - **Description:** Date and Time when the change request was closed. ### ClosedStatusCommentText - **Field API Name:** `ssot__ClosedStatusCommentText__c` - **Data Type:** TEXT - **Description:** The comments related to the change request when the status is Closed. ### CreatedById - **Field API Name:** `ssot__CreatedById__c` - **Data Type:** TEXT - **Description:** The user who created the record. ### CreatedDate - **Field API Name:** `ssot__CreatedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was created. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### Description - **Field API Name:** `ssot__Description__c` - **Data Type:** TEXT - **Description:** A description of the change request. This field can store up to 32 KB of data, but only the first 255 characters display in reports. ### EntitlementProcessEndDateTime - **Field API Name:** `ssot__EntitlementProcessEndDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the entitlement process ends for a change request. ### EntitlementProcessStartDateTime - **Field API Name:** `ssot__EntitlementProcessStartDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the entitlement process starts for a change request. ### EstimatedEndTime - **Field API Name:** `ssot__EstimatedEndTime__c` - **Data Type:** DATETIME - **Description:** The date and time (in UTC) when the change request is estimated to be implemented. ### EstimatedStartTime - **Field API Name:** `ssot__EstimatedStartTime__c` - **Data Type:** DATETIME - **Description:** The estimated date and time (in UTC) when the change request is implemented. ### FinalReviewDateTime - **Field API Name:** `ssot__FinalReviewDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time (in UTC) when the change request was reviewed. ### FinalReviewNotesText - **Field API Name:** `ssot__FinalReviewNotesText__c` - **Data Type:** TEXT - **Description:** Notes left by the change request reviewer. This field can store up to 32 KB of data, but only the first 255 characters display in reports. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this ChangeRequest record. Maximum size is 15 characters. ### ImplementationPlanDescription - **Field API Name:** `ssot__ImplementationPlanDescription__c` - **Data Type:** TEXT - **Description:** The implementation plan related to a change request. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IsClosed - **Field API Name:** `ssot__IsClosed__c` - **Data Type:** BOOLEAN - **Description:** Specifies whether a change request is closed (true) or not (false). ### IsPaused - **Field API Name:** `ssot__IsPaused__c` - **Data Type:** BOOLEAN - **Description:** Specifies whether a change request is paused for further processing (true) or not (false). ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_OwnerId - **Field API Name:** `KQ_OwnerId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for OwnerId ### KQ_ReviewerId - **Field API Name:** `KQ_ReviewerId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ReviewerId ### LastModifiedById - **Field API Name:** `ssot__LastModifiedById__c` - **Data Type:** TEXT - **Description:** The user who most recently changed the record. ### LastModifiedDate - **Field API Name:** `ssot__LastModifiedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when a user last modified this record. ### MilestoneStatusText - **Field API Name:** `ssot__MilestoneStatusText__c` - **Data Type:** TEXT - **Description:** The milestone status related to the entitlement process for a change request. ### OperatingHoursId - **Field API Name:** `ssot__OperatingHoursId__c` - **Data Type:** TEXT - **Description:** Reference to the operating hours related to the change request. ### OwnerId - **Field API Name:** `ssot__OwnerId__c` - **Data Type:** TEXT - **Description:** A polymorphic relationship field that represents the user or group assigned as the change reviewer. ### OwnerObject - **Field API Name:** `ssot__OwnerObject__c` - **Data Type:** TEXT - **Description:** Indicates the Owner object name. For example, User, UserGroup. ### PauseStartDateTime - **Field API Name:** `ssot__PauseStartDateTime__c` - **Data Type:** DATETIME - **Description:** Date and Time when the change request was paused. ### RemediationPlanText - **Field API Name:** `ssot__RemediationPlanText__c` - **Data Type:** TEXT - **Description:** A description of the steps required to resolve the incident. This field can store up to 32 KB of data, but only the first 255 characters display in reports. ### ReportedById - **Field API Name:** `ssot__ReportedById__c` - **Data Type:** TEXT - **Description:** Reference to the user who reported the change request. ### ReviewerId - **Field API Name:** `ssot__ReviewerId__c` - **Data Type:** TEXT - **Description:** The ID of the user who reviewed the change request. ### RiskImpactAnalysisText - **Field API Name:** `ssot__RiskImpactAnalysisText__c` - **Data Type:** TEXT - **Description:** An assessment of the risk involved with the implementation of the change request. Administrators set field values and each value can have up to 20 characters. ### ServiceEntitlementId - **Field API Name:** `ssot__ServiceEntitlementId__c` - **Data Type:** TEXT - **Description:** Reference to the service entitlement related to the change request. ### SubjectText - **Field API Name:** `ssot__SubjectText__c` - **Data Type:** TEXT - **Description:** A brief description of the requested change. Maximum size is 255 characters. ### SystemModstamp - **Field API Name:** `ssot__SystemModstamp__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was last modified by a user or by an automated process. ### TestPlanDescription - **Field API Name:** `ssot__TestPlanDescription__c` - **Data Type:** TEXT - **Description:** The test plan related to a change request.