---
schema_version: "1"
id: ae273f06c9f08e4ca1d94571f5b12d526ef5192c6362f2b9ae1e4bc1f3146f8d
title: Agent Work Skill DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-agentworkskilldmo-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-agentworkskilldmo-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 2831057b0cd08baa0ed2428383f5b71db67549e15da879e8d054b46f22037176
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Agent Work Skill DMO

## Object Properties

**Object API Name:** `ssot__AgentWorkSkill__dlm`  
**Category:** Unassigned  
**Availability:** Available in 254 and later versions  
**Primary Key Field:** Id  

## Relationships

- **SkillId** has a FOREIGNKEY relationship with the [Skill DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-skilldmo-dmo.md) `Id` field.
- **AgentWorkId** has a FOREIGNKEY relationship with the [Agent Work DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-agentworkdmo-dmo.md) `Id` field.


## Fields

- [AgentWorkId](#agentworkid)
- [cdp_sys_record_currency](#cdp_sys_record_currency)
- [DataSourceId](#datasourceid)
- [DataSourceObjectId](#datasourceobjectid)
- [Description](#description)
- [Id](#id)
- [InternalOrganizationId](#internalorganizationid)
- [IsAdditionalSkill](#isadditionalskill)
- [IsDropped](#isdropped)
- [KQ_AgentWorkId](#kq_agentworkid)
- [KQ_Id](#kq_id)
- [KQ_SkillId](#kq_skillid)
- [Name](#name)
- [SkillId](#skillid)
- [SkillLevel](#skilllevel)
- [SkillPriority](#skillpriority)

### AgentWorkId

- **Field API Name:** `ssot__AgentWorkId__c`
- **Data Type:** TEXT
- **Description:** The AgentWork object associated with this skill.

### cdp_sys_record_currency

- **Field API Name:** `ssot__cdp_sys_record_currency__c`
- **Data Type:** TEXT
- **Description:** System-generated metadata field that stores a 3-letter ISO currency code.

### DataSourceId

- **Field API Name:** `ssot__DataSourceId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DataSourceObjectId

- **Field API Name:** `ssot__DataSourceObjectId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### Description

- **Field API Name:** `ssot__Description__c`
- **Data Type:** TEXT
- **Description:** A description of the Agent Work Skill.

### Id

- **Field API Name:** `ssot__Id__c`
- **Data Type:** TEXT
- **Description:** Required. A unique, system-generated identifier for the AgentWorkSkill record. Maximum size is 15 characters.

### InternalOrganizationId

- **Field API Name:** `ssot__InternalOrganizationId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### IsAdditionalSkill

- **Field API Name:** `ssot__IsAdditionalSkill__c`
- **Data Type:** TEXT
- **Description:** After a designated timeout period, a skill marked as additional is dropped from Omni-Channel routing. The case is then routed to the best-matched agent, even if the agent doesn’t have all the skills. The default value is false. Available in API version 48.0 and later.

### IsDropped

- **Field API Name:** `ssot__IsDropped__c`
- **Data Type:** TEXT
- **Description:** Whether the Agent Work Skill was dropped (true) or not (false). Applies to skills marked as additional.

### KQ_AgentWorkId

- **Field API Name:** `KQ_AgentWorkId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for AgentWorkId

### KQ_Id

- **Field API Name:** `KQ_Id__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for Id

### KQ_SkillId

- **Field API Name:** `KQ_SkillId__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for SkillId

### Name

- **Field API Name:** `ssot__Name__c`
- **Data Type:** TEXT
- **Description:** An automatically generated ID number that identifies the record.

### SkillId

- **Field API Name:** `ssot__SkillId__c`
- **Data Type:** TEXT
- **Description:** The skill that's  required or additional.

### SkillLevel

- **Field API Name:** `ssot__SkillLevel__c`
- **Data Type:** DOUBLE
- **Description:** The level of the required or additional skill. Skill levels can range from 1 to 10. Depending on your business needs, you might want the skill level to reflect years of experience, certification levels, or license classes.

### SkillPriority

- **Field API Name:** `ssot__SkillPriority__c`
- **Data Type:** DOUBLE
- **Description:** For additional skills, specifies the order in which skills are dropped if after the specified timeout no agent with that skill is available. Higher priority-value skills are dropped first. Lower priority-value skills, for example 0, are dropped last. Skills with the same priority value are dropped as a group. You can set skill priority using attribute setup for skills-based routing or Apex code.