Salesforce Docs Portal

ProblemIncident DLO Mappings

The ProblemIncident object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for ProblemIncident

Mappings to the IssueRelationship DMO Object

The ProblemIncident DLO is mapped to the IssueRelationship DMO.

Mapping diagram for ProblemIncident DLO to IssueRelationship DMO

  • The ProblemIncident DLO field DataSource maps to the IssueRelationship DMO Object DataSourceId field.
  • The ProblemIncident DLO field DataSourceObject maps to the IssueRelationship DMO Object DataSourceObjectId field.
  • The ProblemIncident DLO field Id maps to the IssueRelationship DMO Object Id field.
  • The ProblemIncident DLO field IssueId maps to the IssueRelationship DMO Object IssueId field.
  • The ProblemIncident DLO field IssueObject maps to the IssueRelationship DMO Object IssueObject field.
  • The ProblemIncident DLO field Name maps to the IssueRelationship DMO Object IssueRelationshipNumber field.
  • The ProblemIncident DLO field RelatedEntityType maps to the IssueRelationship DMO Object RelatedIssueObject field.
  • The ProblemIncident DLO field RelatedIssueId maps to the IssueRelationship DMO Object RelatedIssueId field.
  • The ProblemIncident DLO field RelationshipType maps to the IssueRelationship DMO Object RelationshipTypeName field.