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Problem DLO Mappings

The Problem object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for Problem

Mappings to the Problem DMO Object

The Problem DLO is mapped to the Problem DMO.

Mapping diagram for Problem DLO to Problem DMO

  • The Problem DLO field AssignedGroupId maps to the Problem DMO Object AssignedGroupId field.
  • The Problem DLO field AssignedUserId maps to the Problem DMO Object AssignedUserId field.
  • The Problem DLO field BusinessHoursId maps to the Problem DMO Object OperatingHoursId field.
  • The Problem DLO field Category maps to the Problem DMO Object ProblemCategory field.
  • The Problem DLO field Comments maps to the Problem DMO Object CommentText field.
  • The Problem DLO field DataSourceObject maps to the Problem DMO Object DataSourceObjectId field.
  • The Problem DLO field DataSource maps to the Problem DMO Object DataSourceId field.
  • The Problem DLO field Description maps to the Problem DMO Object Description field.
  • The Problem DLO field EntitlementId maps to the Problem DMO Object ServiceEntitlementId field.
  • The Problem DLO field Id maps to the Problem DMO Object Id field.
  • The Problem DLO field Impact maps to the Problem DMO Object ProblemImpact field.
  • The Problem DLO field MilestoneStatus maps to the Problem DMO Object MilestoneStatusText field.
  • The Problem DLO field OwnerId maps to the Problem DMO Object OwnerId field.
  • The Problem DLO field Owner_Object maps to the Problem DMO Object OwnerObject field.
  • The Problem DLO field ParentProblemId maps to the Problem DMO Object ParentProblemId field.
  • The Problem DLO field PermanentSolution maps to the Problem DMO Object PermanentSolutionDescription field.
  • The Problem DLO field PriorityOverrideReason maps to the Problem DMO Object PriorityOverrideReasonText field.
  • The Problem DLO field Priority maps to the Problem DMO Object ProblemPriority field.
  • The Problem DLO field ProblemNumber maps to the Problem DMO Object ProblemNumber field.
  • The Problem DLO field ReportedById maps to the Problem DMO Object ReportedById field.
  • The Problem DLO field ResolutionDateTime maps to the Problem DMO Object ResolutionDateTime field.
  • The Problem DLO field ResolutionStatusCode maps to the Problem DMO Object ProblemResolutionStatus field.
  • The Problem DLO field ResolutionSummary maps to the Problem DMO Object ResolutionSummaryText field.
  • The Problem DLO field ResolvedById maps to the Problem DMO Object ResolvedById field.
  • The Problem DLO field RootCauseSummary maps to the Problem DMO Object RootCauseSummaryText field.
  • The Problem DLO field SlaExitDate maps to the Problem DMO Object EntitlementProcessEndDateTime field.
  • The Problem DLO field SlaStartDate maps to the Problem DMO Object EntitlementProcessStartDateTime field.
  • The Problem DLO field StatusCode maps to the Problem DMO Object ProblemStatusCategory field.
  • The Problem DLO field Status maps to the Problem DMO Object ProblemStatus field.
  • The Problem DLO field StopStartDate maps to the Problem DMO Object PauseStartDateTime field.
  • The Problem DLO field SubCategory maps to the Problem DMO Object ProblemSubCateogory field.
  • The Problem DLO field Subject maps to the Problem DMO Object SubjectDescription field.
  • The Problem DLO field Urgency maps to the Problem DMO Object ProblemUrgency field.
  • The Problem DLO field Workaround maps to the Problem DMO Object WorkaroundDescription field.
  • The Problem DLO field CreatedById maps to the Problem DMO Object CreatedById field.
  • The Problem DLO field CreatedDate maps to the Problem DMO Object CreatedDate field.
  • The Problem DLO field LastModifiedById maps to the Problem DMO Object LastModifiedById field.
  • The Problem DLO field LastModifiedDate maps to the Problem DMO Object LastModifiedDate field.