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CaseHistory2 DLO Mappings

The CaseHistory2 object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for CaseHistory2

Mappings to the CaseUpdate DMO Object

The CaseHistory2 DLO is mapped to the CaseUpdate DMO.

Mapping diagram for CaseHistory2 DLO to CaseUpdate DMO

  • The CaseHistory2 DLO field OwnerId maps to the CaseUpdate DMO Object RelatedOwnerId field.
  • The CaseHistory2 DLO field LastModifiedDate maps to the CaseUpdate DMO Object LastModifiedDate field.
  • The CaseHistory2 DLO field CaseId maps to the CaseUpdate DMO Object CaseId field.
  • The CaseHistory2 DLO field PreviousUpdate maps to the CaseUpdate DMO Object PreviousUpdateDateTime field.
  • The CaseHistory2 DLO field LastModifiedById maps to the CaseUpdate DMO Object LastModifiedById field.
  • The CaseHistory2 DLO field Id maps to the CaseUpdate DMO Object Id field.
  • The CaseHistory2 DLO field DataSourceObject maps to the CaseUpdate DMO Object DataSourceObjectId field.
  • The CaseHistory2 DLO field Status maps to the CaseUpdate DMO Object Status field.
  • The CaseHistory2 DLO field DataSource maps to the CaseUpdate DMO Object DataSourceId field.