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CaseArticle DLO Mappings

The CaseArticle object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for CaseArticle

Mappings to the LinkedKnowledgeArticle DMO Object

The CaseArticle DLO is mapped to the LinkedKnowledgeArticle DMO.

Mapping diagram for CaseArticle DLO to LinkedKnowledgeArticle DMO

  • The CaseArticle DLO field CaseId maps to the LinkedKnowledgeArticle DMO Object LinkedReferenceId field.
  • The CaseArticle DLO field CreatedById maps to the LinkedKnowledgeArticle DMO Object CreatedById field.
  • The CaseArticle DLO field CreatedDate maps to the LinkedKnowledgeArticle DMO Object CreatedDate field.
  • The CaseArticle DLO field DataSource maps to the LinkedKnowledgeArticle DMO Object DataSourceId field.
  • The CaseArticle DLO field DataSourceObject maps to the LinkedKnowledgeArticle DMO Object DataSourceObjectId field.
  • The CaseArticle DLO field Id maps to the LinkedKnowledgeArticle DMO Object Id field.
  • The CaseArticle DLO field KnowledgeArticleVersionId maps to the LinkedKnowledgeArticle DMO Object KnowledgeArticleVersionId field.
  • The CaseArticle DLO field KnowledgeArticleId maps to the LinkedKnowledgeArticle DMO Object KnowledgeArticleId field.
  • The CaseArticle DLO field LinkedReferenceObject maps to the LinkedKnowledgeArticle DMO Object LinkedReferenceObject field.