---
schema_version: "1"
id: 22e99503662b1f97d88baf15b9a09f61faa22cae5dc7725189f03db6450ba1a4
title: "Salesforce CRM: Knowledge Article Engagement Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-crm-knowledge-article-engagement.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-crm-knowledge-article-engagement.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 9cfa88dbb0aa0816ef565d0ad6c222e1cfb6f389b78aea33f19759b4647486fe
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Knowledge Article Engagement Mapping

The data mappings are for KnowledgeArticleView DLO created by the Knowledge Article Views Ingestion API for Data Cloud. The mappings are for the KnowledgeArticleEngagement DMO

## Usage and Data Bundle

Knowledge Article Views Ingestion API:

- Knowledge Engagement: Used with Service Intelligence and Knowledge Enablement

## DLO to DMO Mapping

These data mappings relate to the KnowledgeArticleView object included in the Knowledge Article Views Ingestion API and how that data connects to the KnowledgeArticleEngagement DMO.

| DLO Field                     | DLO Field API Name                 | DLO Field Data Type | DMO                          | DMO Field Name                  | Additional Details |
| ----------------------------- | ---------------------------------- | ------------------- | ---------------------------- | ------------------------------- | ------------------ |
| ArticleViewContextDescription | `ArticleViewContextDescription__c` | text                | Knowledge Article Engagement | Article View Context            |                    |
| Id                            | `Id__c`                            | text                | Knowledge Article Engagement | Knowledge Article Engagement Id | Primary Key        |
| KnowledgeArticleUserTypeId    | `KnowledgeArticleUserTypeId__c`    | text                | Knowledge Article Engagement | Knowledge Article User Type     |                    |
| KnowledgeArticleVersionId     | `KnowledgeArticleVersionId__c`     | text                | Knowledge Article Engagement | Knowledge Article Version       |                    |
| SourceReferenceId             | `SourceReferenceId__c`             | text                | Knowledge Article Engagement | Source Reference                |                    |
| SourceReferenceObject         | `SourceReferenceObject__c`         | text                | Knowledge Article Engagement | Source Reference Object         |                    |
| Timestamp                     | `Timestamp__c`                     | dateTime            | Knowledge Article Engagement | Created Date                    |                    |
| UsedForGrounding              | `UsedForGrounding__c`              | text                | Knowledge Article Engagement | Used For Grounding              |                    |
| userId                        | `userId__c`                        | text                | Knowledge Article Engagement | User                            |                    |
| WebsiteId                     | `WebsiteId__c`                     | text                | Knowledge Article Engagement | Website                         |                    |