---
schema_version: "1"
id: 1b91884487b5d1867cd3ab064fb7f8a550230c6542e5f59650d3f3bd7d8f21b2
title: "Salesforce CRM: Knowledge Article Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-crm-ka.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-crm-ka.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 56a5155e9a9c66ab60ba6471fd8b294227ae4cdcaba5545bccf547101703f76b
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Knowledge Article Mapping

These data mappings are for the Knowledge_ka DLO found in the Knowledge bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

Bundle:

- Knowledge Article: Used with Service Intelligence

## DLO to DMO Mapping

These data mappings relate to the Knowledge_ka object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field            | DLO Field API Name      | DLO Field Data Type | DMO               | DMO Field Name            | Additional Details |
| -------------------- | ----------------------- | ------------------- | ----------------- | ------------------------- | ------------------ |
| Article Number       | `ArticleNumber__c`      | text                | Knowledge Article | Article Number            |                    |
| First Published Date | `FirstPublishedDate__c` | dateTime            | Knowledge Article | First Published Date Time |                    |
| Knowledge Article ID | `Id__c`                 | text                | Knowledge Article | Knowledge Article Id      | Primary Key        |
| Last Published Date  | `LastPublishedDate__c`  | dateTime            | Knowledge Article | Last Published Date Time  |                    |