---
schema_version: "1"
id: 764c0e6eed46956a951a9912e86dabad95d0878f13e95b26ee322944aaa35b40
title: "Salesforce CRM: Case Article Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-crm-case-article.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-crm-case-article.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 83c4c484e262c3a372ec1638be2f11f3dc92607402565e72942b4cdd5560236a
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Case Article Mapping

These data mappings are for the CaseArticle DLO found in the Knowledge bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

Bundle:

- Knowledge: Used with Service Intelligence

## DLO to DMO Mapping

These data mappings relate to the CaseArticle object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field                    | DLO Field API Name             | DLO Field Data Type | DMO                      | DMO Field Name              | Additional Details |
| ---------------------------- | ------------------------------ | ------------------- | ------------------------ | --------------------------- | ------------------ |
| Article ID                   | `KnowledgeArticleId__c`        | text                | Linked Knowledge Article | Knowledge Article           |                    |
| Case Article ID              | `Id__c`                        | text                | Linked Knowledge Article | Linked Knowledge Article Id | Primary Key        |
| Case ID                      | `CaseId__c`                    | text                | Linked Knowledge Article | Linked Reference            |                    |
| Created By ID                | `CreatedBuId__c`               | text                | Linked Knowledge Article | Created By                  |                    |
| Created Date                 | `CreatedDate__c`               | date                | Linked Knowledge Article | Created Date                |                    |
| Knowledge Article Version ID | `KnowledgeArticleVersionId__c` | text                | Linked Knowledge Article | Knowledge Article Version   |                    |
| Linked Reference Object      | `LinkedReferenceObject__c`     | text                | Linked Knowledge Article | Linked Reference Object     |                    |