---
schema_version: "1"
id: 56989f68f91d2a46fcaa5cb3b3907d6b28434f8491dbb000949b81b883d84682
title: "Salesforce CRM: User Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-cloud-user.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-cloud-user.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: fe909e9963fd8ba392cfc0e6b296298f4f0f29f7e46501bef13ac511d9ede883
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: User Mapping

These data mappings are for the User DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Conversation Reason object used with the CRM connector. You can add or customize the data mappings.

| DLO Field    | DLO Field API Name | DLO Field Data Type | DMO  | DMO Field Name | Additional Information |
| ------------ | ------------------ | ------------------- | ---- | -------------- | ---------------------- |
| Active       | `IsActive__c`      | text                | User | Is Active      |                        |
| Company Name | `CompanyName__c`   | text                | User | Company Name   |                        |
| Email        | `Email__c`         | text                | User | Email          |                        |
| First Name   | `FirstName__c`     | text                | User | First Name     |                        |
| Full Name    | `Name__c`          | text                | User | Full Name      |                        |
| Last Name    | `LastName__c`      | text                | User | Last Name      |                        |
| Role ID      | `UserRoleId__c`    | text                | User | User Group     |                        |
| User ID      | `Id__c`            | text                | User | User ID        | Primary Key            |
| Username     | `Username__c`      | text                | User | Username       |                        |