---
schema_version: "1"
id: 7deccad6ea6a235de1c5973c69330cd6e121a3e49655a8da58a5c7320fa481c6
title: "Salesforce CRM: User Role Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-cloud-user-role.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-cloud-user-role.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 9938a34162c204650cc0ce1d7cb471e7da3c74211fea1b42f913d68b101c6f0c
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: User Role Mapping

These data mappings are for the UserRole DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the User Role object used with the CRM connector. You can add or customize the data mappings.

| DLO Field          | DLO Field API Name    | DLO Data Type | DMO        | DMO Field Name     | Additional Details |
| ------------------ | --------------------- | ------------- | ---------- | ------------------ | ------------------ |
| Name               | `Name__c`             | text          | User Group | Alias              |                    |
| Last Modified Date | `LastModifiedDate__c` | dateTime      | User Group | Last Modified Date |                    |
| Developer Name     | `DeveloperName__c`    | text          | User Group | Name               |                    |
| Parent Role ID     | `ParentRoleId__c`     | text          | User Group | User Group         |                    |
| Role ID            | `Id__c`               | text          | User Group | User Group ID      | Primary Key        |