These data mappings are for the SurveyInvitation DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Survey Invitation object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Let Guests Respond | OptionsAllowGuestUserResponse__c |
text | Survey Invitation | Can Guest User Respond | |
| Can See Their Response | OptionsAllowParticipantAccessTheirRespon__c |
text | Survey Invitation | Can Participant Access Response | |
| Can Respond Anonymously | OptionsCollectAnonymousResponse__c |
text | Survey Invitation | Can Participant Respond Anonymously | |
| Created Date | CreatedDate__c |
dateTime | Survey Invitation | Created Date | |
| Invitation Expires On | InviteExpiryDateTime__c |
dateTime | Survey Invitation | Invitation Expires On | |
| Invitation Link | InvitationLink__c |
text | Survey Invitation | Invitation Link | |
| Last Modified Date | LastModifiedDate__c |
dateTime | Survey Invitation | Last Modified Date | |
| Name | Name__c |
text | Survey Invitation | Name | |
| Participant ID | ParticipantId__c |
text | Survey Invitation | Participant | |
| Survey ID | SurveyId__c |
text | Survey Invitation | Survey | |
| Survey Invitation ID | Id__c |
text | Survey Invitation | Survey Invitation ID | Primary Key |
| Response | ResponseStatus__c |
text | Survey Invitation | Survey Response Status |