---
schema_version: "1"
id: 2a8dcd1ecde5dfb4b4c0d87f2051ccb979bbf9723848cb64cd54e3aa72f0798e
title: "Salesforce CRM: Service Presence Status Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-cloud-service-presence-status.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-cloud-service-presence-status.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 241872cbbd507110e98ba40de9f549b3b34e806744a3b16b2da688711a52445b
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Service Presence Status Mapping

These data mappings are for the ServicePresenceStatus DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Service Presence object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field                  | DLO Field API Name | DLO Field Data Type | DMO                     | DMO Field Name       | Additional Details |
| -------------------------- | ------------------ | ------------------- | ----------------------- | -------------------- | ------------------ |
| Service Presence Status ID | `Id__c`            | text                | Service Presence Status | Agent Work Status ID | Primary Key        |
| Status Name                | `MasterLabel__c`   | text                | Service Presence Status | Name                 |                    |