---
schema_version: "1"
id: 0dc5debf97b70b1f1ae868b4124e2626f03b9edb1fc5f69b517624b88683c972
title: "Salesforce CRM: Case History 2 Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-cloud-case-history-2.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-cloud-case-history-2.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 6d0717264b02c58225ee9289634c0fbe267dc85e61d4f03b8d3c5bd30817cdc9
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Case History 2 Mapping

These data mappings are for the CaseHistory2 DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Case History 2 object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field           | DLO Field API Name    | DLO Field Data Type | DMO         | DMO Field Name       | Additional Details |
| ------------------- | --------------------- | ------------------- | ----------- | -------------------- | ------------------ |
| Case ID             | `CaseId__c`           | text                | Case Update | Case                 |                    |
| Case History2 ID    | `Id__c`               | text                | Case Update | Case Update ID       | Primary Key        |
| Last Modified By ID | `LastModifiedById__c` | text                | Case Update | Last Modified By     |                    |
| Last Modified Date  | `LastModifiedDate__c` | dateTime            | Case Update | Last Modified Date   |                    |
| Previous Update     | `PreviousUpdate__c`   | dateTime            | Case Update | Previous Update Date |                    |
| Owner ID            | `OwnerId__c`          | text                | Case Update | Related Owner        |                    |
| Status              | `Status__c`           | text                | Case Update | Status               |                    |