---
schema_version: "1"
id: 4bb430206c0153343a579fb476902af9e0829d6a0ba02f00dd4c9e8b1880bca2
title: "Salesforce CRM: Agent Work Skill Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-cloud-agent-work-skill.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-cloud-agent-work-skill.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 7d20294e5d5ed764cf4ab92fc0ca034388b2a75473a25936500b3ac919b53752
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Agent Work Skill Mapping

These data mappings are for the AgentWorkSkill DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Agent Work Skills object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field Label     | DLO Field API Name | DLO Field Data Type | DMO              | DMO Field Name      | Additional Details |
| ------------------- | ------------------ | ------------------- | ---------------- | ------------------- | ------------------ |
| Agent Work ID       | `AgentWorkId__c`   | text                | Agent Work Skill | Agent Work          |                    |
| Agent Work Skill ID | `Id__c`            | text                | Agent Work Skill | Agent Work Skill ID | Primary Key        |
| Name                | `Name__c`          | text                | Agent Work Skill | Name                |                    |
| Skill ID            | `SkillId__c`       | text                | Agent Work Skill | Skill               |                    |
| SkillLevel          | `SkillLevel__c`    | number              | Agent Work Skill | Skill Level         |                    |