---
schema_version: "1"
id: 73569fe1ea031078b832364827632b1655543335d1ef6044b531b7fda8b7b916
title: "Salesforce CRM: Participant Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-ai-participant.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-ai-participant.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 4eef9f93edd9232f4ad69deb54db6b7f36b6c7ad460fbbbaeaeecf4302672a02
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Participant Mapping

These data mappings are for the Participant DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings access Digital Engagement channel data for Service Cloud Voice, Messaging for In-App and Web, and enhanced third-party channels, such as Facebook Messenger, Apple Messages for Business, WhatsApp,and SMS. The data can be used via reports, dashboards, and APIs for insightful conversation analytics.

Bundle:

- Digital Engagement

## DLO to DMO Mapping

These data mappings relate to the Participant object used with the CRM connector. You can add or customize the data mappings.

| DLO Field      | DLO Field API Name      | DLO Field Data Type | DMO         | DMO Field Name              | additional details |
| -------------- | ----------------------- | ------------------- | ----------- | --------------------------- | ------------------ |
| App Type       | `ParticipantAppType__c` | Text                | Participant | Participant                 |                    |
| Participant ID | `Id__c`                 | Text                | Participant | Engagement Participant App  | Primary Key        |
| Role           | `ParticipantRole__c`    | Text                | Participant | Engagement Participant Role |                    |
| Subject        | `ParticipantSubject__c` | Text                | Participant | Subject                     |                    |