---
schema_version: "1"
id: c0707c2a9a0228561c21cb8b7d69563c0ad6e20ac47974331f4bf3e41c308286
title: "Salesforce CRM: ConvReasonReportSegmentDefinition Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-ai-convreasonreportsegmentdefinition.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-ai-convreasonreportsegmentdefinition.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 865dbbaf5f8ed3eb4599f06c3b1f3dd30e33e8e98e8c02add5b570908d2b989a
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: ConvReasonReportSegmentDefinition Mapping

These data mappings are for the ConvReasonReportSegmentDefinition DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Conversation Reason Report Segment Definition object used with the CRM connector. You can add or customize the data mappings.

| DLO Field                                | DLO Field API Name                | DLO Field Data Type | DMO                            | DMO Field Name                          |
| ---------------------------------------- | --------------------------------- | ------------------- | ------------------------------ | --------------------------------------- |
| Conversation Reason Report Definition ID | `ConvReasonReportDefinitionId__c` | Text                | Conv Reason Report Segment Def | Conversation Reason Report Definition   |
| Conversation Reason Report Segment ID    | `Id__c`                           | Primary Key         | Conv Reason Report Segment Def | Conversation Reason Rpt Sgmt Def ID     |
| Label                                    | `MasterLabel__c`                  | Text                | Conv Reason Report Segment Def | Name                                    |
| Segment Object                           | `SegmentObject__c`                | Text                | Conv Reason Report Segment Def | SegmentObject                           |
| Segment Type                             | `SegmentType__c`                  | Text                | Conv Reason Report Segment Def | Conversation Reason Report Segment Type |
| Target Object                            | `TargetObject__c`                 | Text                | Conv Reason Report Segment Def | Target Object                           |