---
schema_version: "1"
id: bbfd40e6ea281e0b2580b63ff1adf3955d54435edf70b1e969a32eee20b1e0f0
title: "Salesforce CRM: ConversationReasonReportDefinition Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-ai-conversationreasonreportdefinition.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-ai-conversationreasonreportdefinition.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: b54bdf065f568683ac42c959a3ca11b5f2a38c1448547610c9e25598dc56a041
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: ConversationReasonReportDefinition Mapping

These data mappings are for the ConvReasonReportDefinition DLO used with the Salesforce CRM Connector found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Conversation Reason Report Definition object used with the CRM connector. You can add or customize the data mappings.

| DLO Field                                                | DLO Field API Name         | DLO Field Data Type | DMO                                   | DMO Field Name                           |
| -------------------------------------------------------- | -------------------------- | ------------------- | ------------------------------------- | ---------------------------------------- |
| Conversation Reason Report Definition ID (_Primary Key_) | `Id__c`                    | text                | Conversation Reason Report Definition | Conversation Reason Report Definition ID |
| End Date                                                 | `EndDate__c`               | dateTime            | Conversation Reason Report Definition | EndDate                                  |
| Label                                                    |                            | text                | Conversation Reason Report Definition | Name                                     |
| Pipeline Run Identifier                                  | `PipelineRunIdentifier__c` | text                | Conversation Reason Report Definition | Pipeline Run Identifier                  |
| Refresh Frequency                                        | `RefreshFrequency__c`      | text                | Conversation Reason Report Definition | Recurring Event Frequency UOM            |
| Start Date                                               | `StartDate__c`             | dateTime            | Conversation Reason Report Definition | StartDate                                |
| Status                                                   | `Status__c`                | text                | Conversation Reason Report Definition | Conversation Reason Report Status        |