---
schema_version: "1"
id: 207eeec1509740638eec90287a6530bf6a3004aa16af14a958d75289122f760f
title: "Salesforce CRM: ConversationReasonGroup Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-ai-conversationreasongroup.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-ai-conversationreasongroup.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 6cdf4a04acd7b69f42e215f3055bdfd58c1ce48ea1279051ceada6c9b5359165
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: ConversationReasonGroup Mapping

These data mappings are for the ConverationReasonGroup DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Conversation Reason Group object used with the CRM connector. You can add or customize the data mappings.

| DLO Field                                | DLO Field API Name                | DLO Field Data Type | DMO                          | DMO Field Name                        |
| ---------------------------------------- | --------------------------------- | ------------------- | ---------------------------- | ------------------------------------- |
| Average Duration in Seconds              | `AverageDurationSeconds__c`       | number              | Conversation Reason Category | Average Duration in Seconds           |
| Average Number of Turns                  | `AverageNumOfTurns__c`            | number              | Conversation Reason Category | Average Number of Conversation Turns  |
| Conversation Reason Group IDPrimary Key  | `Id__c`                           | text                | Conversation Reason Category | Conversation Reason Category ID       |
| Conversation Reason Report Definition ID | `ConvReasonReportDefinitionId__c` | text                | Conversation Reason Category | Conversation Reason Report Definition |
| Einstein Score                           | `EinsteinScore__c`                | number              | Conversation Reason Category | Einstein Score                        |
| Frequency Percent                        | `FrequencyPercent__c`             | number              | Conversation Reason Category | Frequency Percent                     |
| Name                                     | `Name__c`                         | text                | Conversation Reason Category | Name                                  |
| Total Conversation Count                 | `TotalConversationCount__c`       | number              | Conversation Reason Category | Total Conversation Count              |
| Total Number of Reasons In this Group    | `ReasonCount__c`                  | number              | Conversation Reason Category | Reason Count                          |
| Training Date                            | `TrainingDate__c`                 | dateTime            | Conversation Reason Category | Training Date                         |