---
schema_version: "1"
id: 50ccd6cd10ccac3fad1de1bdbb7daa07753c5d720a2795bf5d66296e3cbede1c
title: "Salesforce CRM: ConversationReasonExcerpt Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-ai-conversationreasonexcerpt.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-ai-conversationreasonexcerpt.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 12e28bfebdaa1966191d9437f7348c81f046106ae313dcbe1fe117946e1250bb
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: ConversationReasonExcerpt Mapping

These data mappings are for the ConversationReasonExcerpt DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Conversation Reason Excerpt object used with the CRM connector. You can add or customize the data mappings.

| DLO Field Label                      | DLO Field API Name        | DLO Field Data Type | DMO                                   | DMO Field Name                           |
| ------------------------------------ | ------------------------- | ------------------- | ------------------------------------- | ---------------------------------------- |
| Channel Type                         | `ChannelType__c`          | text                | Conversation Entry Transcript Excerpt | Engagement Channel Type                  |
| Conversation Duration Seconds        | `DurationInSeconds__c`    | number              | Conversation Entry Transcript Excerpt | Duration In Seconds                      |
| Conversation Research IDPrimary Key  | `Id__c`                   | text                | Conversation Entry Transcript Excerpt | Conversation Entry Transcript Excerpt ID |
| Conversation Reason ID               | `ConversationReasonId__c` | text                | Conversation Entry Transcript Excerpt | Conversation Reason                      |
| Conversation Reason Status           | `Status__c`               | text                | Conversation Entry Transcript Excerpt | Conversation Intent Status               |
| Conversation Turn Count              | `TurnCount__c`            | number              | Conversation Entry Transcript Excerpt | Turn Count                               |
| Excerpt Text Index                   | `ExcerptTextIndex__c`     | text                | Conversation Entry Transcript Excerpt | Excerpt Text Index                       |
| Is Moved                             | `IsMoved__c`              | text                | Conversation Entry Transcript Excerpt | Moved                                    |
| Language of the Conversation Excerpt | `Language__c`             | text                | Conversation Entry Transcript Excerpt | Language                                 |
| Relevance Order                      | `Order__c`                | text                | Conversation Entry Transcript Excerpt | Excerpt Sequence Number                  |