---
schema_version: "1"
id: 206c7b64b0fc95f61c3b54ff41f094bedffc8dff9628b625659466f4580c8134
title: "Salesforce CRM: ConversationParticipant Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-ai-conversationparticipant.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-ai-conversationparticipant.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: d73689b273d1c5aa0971715aa14897dbef3408eb1652c0c1260c6c6a9f94cb56
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: ConversationParticipant Mapping

These data mappings are for the ConversationParticipant DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings access Digital Engagement channel data for Service Cloud Voice, Messaging for In-App and Web, and enhanced third-party channels, such as Facebook Messenger, Apple Messages for Business, WhatsApp,and SMS. The data can be used via reports, dashboards, and APIs for insightful conversation analytics.

Bundle:

- Digital Engagement

## DLO to DMO Mapping

These data mappings relate to the Conversation Reason object used with the CRM connector. You can add or customize the data mappings.

| DLO Field                   | DLO Field API Name          | DLO Field Data Type | DMO                     | DMO Field Name                    | additional details |
| --------------------------- | --------------------------- | ------------------- | ----------------------- | --------------------------------- | ------------------ |
| Conversation ID             | `ConversationId__c`         | Text                | ConversationParticipant | Conversation                      |                    |
| Conversation Participant ID | `Id__c`                     | Text                | ConversationParticipant | Engagement Channel Participant Id | Primary Key        |
| Created By ID               | `CreatedById__c`            | Text                | ConversationParticipant | Created By                        |                    |
| Created Date                | `CreatedDate__c`            | DateTime            | ConversationParticipant | Created Date                      |                    |
| Joined Time                 | `JoinedTime__c`             | DateTime            | ConversationParticipant | Joined DateTime                   |                    |
| Last Modified By ID         | `LastModifiedById__c`       | Text                | ConversationParticipant | Last Modified By                  |                    |
| Last Modified Date          | `LastModifiedDate__c`       | DateTime            | ConversationParticipant | Last Modified Date                |                    |
| Left Time                   | `LeftTime__c`               | DateTime            | ConversationParticipant | Left DateTime                     |                    |
| System Modstamp             | `SystemModstamp__c`         | DateTime            | ConversationParticipant | `System Modified Stamp`           |                    |
| Participant Display Name    | `ParticipantDisplayName__c` | Text                | ConversationParticipant | Participant Display Name          |                    |