---
schema_version: "1"
id: 75b7124da3c9ab2c93ec6db32087bede5a4facdc2c8b83f4114c994a5e9edf33
title: "Salesforce CRM: Conversation Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-ai-conversation.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-ai-conversation.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: d391f4e0a09efc88a7ac8645ee157454cd5a0e11879c539c6e372064069933cc
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Conversation Mapping

These data mappings are for the Conversation DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings access Digital Engagement channel data for Service Cloud Voice, Messaging for In-App and Web, and enhanced third-party channels, such as Facebook Messenger, Apple Messages for Business, WhatsApp,and SMS. The data can be used via reports, dashboards, and APIs for insightful conversation analytics.

Bundle:

- Digital Engagement

## DLO to DMO Mapping

These data mappings relate to the Conversation object used with the CRM connector. You can add or customize the data mappings.

| DLO Field               | DLO Field API Name          | DLO Field Data Type | DMO          | DMO Field Name        | additional details |
| ----------------------- | --------------------------- | ------------------- | ------------ | --------------------- | ------------------ |
| Conversation ID         | `Id__c`                     | Text                | Conversation | Conversation Id       | Primary Key        |
| Conversation Identifier | `ConversationIdentifier__c` | Text                | Conversation | External Record Id    |                    |
| Conversation Start Time | `StartTime__c`              | Text                | Conversation | Start Time            |                    |
| Created By ID           | `CreatedById__c`            | Text                | Conversation | Created By            |                    |
| Created Date            | `CreatedDate__c`            | DateTime            | Conversation | Created Date          |                    |
| Last Modified By ID     | `LastModifiedById__c`       | Text                | Conversation | Last Modified By      |                    |
| Last Modified Date      | `LastModifiedDate__c`       | DateTime            | Conversation | Last Modified Date    |                    |
| System Modstamp         | `SystemModstamp__c`         | DateTime            | Conversation | System Modified Stamp |                    |
| Conversation End Time   | `EndTime__c`                | DateTime            | Conversation | End Time              |                    |