The Message Engagement DMO represents a user's engagement with a marketing message.
Object API Name
ssot__MessageEngagement__dlm
Category
Engagement
Primary Subject Area
Engagement
Primary Key
Message Engagement ID (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Engagement Topic | Engagement | Many To One (N:1) | Message Engagement | Message Engagement ID |
| Message Engagement | Engagement Asset | Many To One (N:1) | SMS Template | SMS Template ID |
| Message Engagement | Engagement Channel Type | Many To One (N:1) | Engagement Channel Type | Engagement Channel Type ID |
| Message Engagement | Account Contact | Many To One (N:1) | Account Contact | Account Contact ID |
| Message Engagement | Case | Many To One (N:1) | Case | Case I |
| Message Engagement | Contact Point | Many To One (N:1) | Contact Point Address | Contact Point Address ID |
| Message Engagement | Contact Point | Many To One (N:1) | Contact Point App | Contact Point App ID |
| Message Engagement | Contact Point | Many To One (N:1) | Contact Point Email | Contact Point Email ID |
| Message Engagement | Contact Point | Many To One (N:1) | Contact Point Phone | Contact Point Phone ID |
| Message Engagement | Contact Point | Many To One (N:1) | Contact Point Social | Contact Point Social ID |
| Message Engagement | Engagement Asset | Many To One (N:1) | Device Application Template | Device Application Template ID |
| Message Engagement | Engagement Publication | Many To One (N:1) | Email Publication | Email Publication ID |
| Message Engagement | Engagement Asset | Many To One (N:1) | Email Template | Email Template ID |
| Message Engagement | Lead | Many To One (N:1) | Lead | Lead ID |
| Message Engagement | Market Journey Activity | Many To One (N:1) | Market Journey Activity | Market Journey Activity ID |
| Message Engagement | Engagement Asset | Many To One (N:1) | SMS Template | SMS Template ID |
| Message Engagement | Market Segment | Many To One (N:1) | Market Segment | Market Segment ID |
| Message Engagement | Individual | Many To One (N:1) | Individual | Individual ID |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Account Contact | ssot__AccountContactId__c |
A reference ID for the account contact. | text |
| Action Cadence Step | ssot__ActionCadenceStepId__c |
A reference ID for the action cadence step. | text |
| Case | ssot__CaseId__c |
A reference ID for any recorded issue, such as a laptop connectivity problem | text |
| Contact Point | ssot__ContactPointId__c |
A reference ID for the accounts’ contact point, for example, an address or social network handle. | text |
| Country | ssot__CountryId__c |
A reference ID to country dialing code for SMS phone number. | text |
| Created Date | ssot__CreatedDate__c |
The date the record was created. | datetime |
| Data Source | ssot__DataSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DataSourceObjectId__c |
A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text |
| Device Country | ssot__DeviceCountryId__c |
The reference ID of the country where the device is located. | text |
| Device IP Address | ssot__DeviceIPAddress__c |
The IP address of the device. | text |
| Device Latitude | ssot__DeviceLatitude__c |
The geo latitude of the device when the engagement was recorded. | number |
| Device Locale | ssot__DeviceLocaleId__c |
A reference ID for the user locale configured on the device. | text |
| Device Longitude | ssot__DeviceLongitude__c |
The geo longitude of the device when the engagement was recorded. | number |
| Device Postal Code | ssot__DevicePostalCode__c |
The postal code associated with the device. | text |
| Engagement Asset | ssot__EngagementAssetId__c |
A reference ID for the type of engagement asset. | text |
| Engagement Channel | ssot__EngagementChannelId__c |
A reference ID for the engagement channel. | text |
| Engagement Channel Action | ssot__EngagementChannelActionId__c |
A reference ID for the engagement action. | text |
| Engagement Channel Type | ssot__EngagementChannelTypeId__c |
A reference ID for the engagement channel type. | text |
| Engagement Date Time | ssot__EngagementDateTm__c |
The date and time of engagement. | datetime |
| Engagement Event Direction | ssot__EngagementEventDirectionId__c |
A reference ID for the engagement event direction, for example, inbound or outbound. | text |
| Engagement Notes | ssot__EngagementNotesTxt__c |
The details about what transpired during the engagement. | text |
| Engagement Number | ssot__EngagementNbr__c |
A user-facing ID for an engagement. | text |
| Engagement Publication | ssot__EngagementPublicationId__c |
A reference ID for a background process that generates volumes of emails, SMS, or other engagement types. | text |
| Engagement Type | ssot__EngagementTypeId__c |
A reference ID for one of the defined varieties of engagement, for example, an email or a phone engagement. | text |
| Engagement Vehicle | ssot__EngagementVehicleId__c |
A reference ID for the vehicle through which the engagement was recorded. | text |
| External Record ID | ssot__ExternalRecordId__c |
A reference ID to an external data source system. | text |
| External Source ID | ssot__ExternalSourceId__c |
A reference ID for the system in which the external record ID was assigned. | text |
| Individual | ssot__IndividualId__c |
A reference ID to contact for account. | text |
| Internal Engagement Actor | ssot__InternalEngagementActorId__c |
A reference ID for an internal engagement actor that groups the different types of individuals who are targets of marketing engagements. | text |
| Internal Organization | ssot__InternalOrganizationId__c |
A reference ID to the business unit or other internal organization that owns the data record. | text |
| Is Test Send | ssot__IsTestSend__c |
An indicator if the engagement record was generated as part of testing. | text |
| Is Valid | IsValid__c |
An indicator if the engagement record is valid. | number |
| Keyword Text | ssot__KeywordTxt__c |
The short code keyword for the message. | text |
| Last Modified Date | ssot__LastModifiedDate__c |
The date when a user last modified the record. | datetime |
| Lead | ssot__LeadlId__c |
A reference ID for a person or company that showed interest in the company's products. | text |
| Link URL | ssot__LinkURL__c |
The URL that was used to access a software application or web page. | text |
| Market Audience | ssot__MarketAudienceId__c |
A reference ID to a market audience or the people you want to reach with marketing communication. | text |
| Market Journey Activity | ssot__MarketJourneyActivityId__c |
A reference ID for a step or activity that a customer configures in the Salesforce Journey Builder tool. | text |
| Market Segment | ssot__MarketSegmentId__c |
A reference ID for a group of people who share one or more common characteristics, grouped for marketing purposes who are associated with this engagement. | text |
| Marketing Email List | ssot__MarketingEmailListId__c |
A reference ID for a set of email addresses that is used for marketing communications. | text |
| Message Delivery Short Code | ssot__MessageDeliveryShortCd__c |
The short code used for the message delivery. | text |
| Message Engagement ID | ssot__Id__c |
A unique ID used as primary key for the Message Engagement DMO. | text |
| Message Pricing Category | ssot__MessagePricingCategory__c |
A category of message that’s used for billing purposes. | text |
| Name | ssot__Name__c |
The name of the engagement. | text |
| Referral Click Id | ssot__ReferralClickID__c |
The Click Id of the referral associated with a message. | text |
| Referral Source Id | ssot__ReferralSourceID__c |
The Id of the referral source associated with a message. | text |
| Referral Source Type | ssot__ReferralSourceType__c |
The source of the referral associated with a message. | text |
| Referrer | ssot__Referrer__c |
A container that stores contextual data about the user's usage of the site or the application that referred them to the software application that generated the engagement. For example, a campaign or search advertisement. | text |
| Referrer URL | ssot__ReferrerURL__c |
The URL of the application that the user was using before being directed to the Software Application that generated this Engagement. | text |
| Sales Order | ssot__SalesOrderId__c |
A reference ID for the internal document generated by the seller. | text |
| Send Classification | ssot__SendClassificationId__c |
A reference ID to how consent is checked, either transactional or commercial. | text |
| Send Time Parent Social Id | ssot__SendTimeParentSocialId__c |
The Parent Social ID is an optional identifier used to uniquely resolve a recipient when a social platform assigns multiple IDs to a single user. In case of whatsApp, parent BSUIDs is used and can be used in place of regular BSUIDS to message users. Functionally, parent BSUIDs have the same properties as regular BSUIDs, but can be used by any business phone number within the set of linked portfolios. | text |
| Send Time Social Id | ssot__SendTimeSocialId__c |
The Social Id (or the BSUID in WhatsApp messaging) of the recipient. | text |
| Send Time Username | ssot__SendTimeUsername__c |
The social media user name of the recipient. | text |
| Sender Account | ssot__SenderAccount__c |
The messaging account that messages with a customer. | text |
| Sent Date Time | ssot__SentDateTm__c |
The date and time when the publication or communication was sent. | dateTime |
| Session | ssot__SessionId__c |
A reference ID for the session used to group related events together. | text |
| Shopping Cart | ssot__ShoppingCartId__c |
A reference ID for the shopping cart for data captured from user actions such as adding and removing items from a shopping cart. | text |
| Target Engagement Actor | ssot__TargetEngagementActorId__c |
A reference ID for how groups of individuals are targeted for marketing engagements, for example, leads. | text |
| Task | ssot__TaskId__c |
A reference ID that represents a business activity such as making a phone call or other to-do items. | text |
| Web Cookie | ssot__WebCookieId__c |
A reference ID for a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. | text |
| Workflow | ssot__WorkflowId__c |
A reference ID for a sequence of steps or processes in a software application through which a piece of work passes from initiation to completion. | text |