The Engagement Analysis Text Session DMO represents an engagement session during a particular time period with multiple forms. For example, a chat session, a survey response, and a case can all occur during one customer's session.
Object API Name
ssot__EngagementAnalysisTextSession__dlm
Category
Engagement
Primary Subject Area
Text Insight
Primary Key
Engagement Analysis Text Session Id (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Engagement Analysis Text | Engagement Analysis Text Session | Many To One: N:1 | Engagement Analysis Text Session | Engagement Analysis Text Session Id |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Data Source | ssot__DataSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DataSourceObjectId__c |
A reference ID for the logical name of the object where this record came from, whether that is the name of a cloud storage file or another connector’s external object. | text |
| Engagement Analysis Text Session Id | ssot__Id__c |
The identifier of the engagement analysis text session. | text |
| Internal Organization | ssot__InternalOrganizationId__c |
A reference ID to the business unit or other internal organization that owns the data record. | text |
| Session End Date Time | ssot__EngagementAnalysisTextEndDateTime__c |
The date and time when an engagement session ends. | dateTime |
| Session Start Date Time | ssot__EngagementAnalysisTextStartDateTime__c |
The date and time when an engagement session starts. | dateTime |